dtz_our_capabilities

Our Capabilities

02 This is DTZ

06 Investment Agency 08 Leasing Agency and Brokerage12 Property Management14 Project Management and Building Consultancy18 Valuation 22 Investment and Asset Management24 Consulting26 Sustainability28 Research

30 Corporate Responsibility

This is DTZFrom our origins in 18th century England to a 21st century global operation spanning 140 cities in 42 countries, DTZ has enjoyed a reputation for excellence providing leading-edge property insight and on-the-ground delivery to investors, developers, corporate and public sector occupiers and financial intermediaries.

DTZ Global Headquarters, LondonOur Capabilities2

The DTZ global team is united by a single focus – to deliver our clients exceptional service, rooted in a deep understanding of their needs and a commitment to their long-term success.

We serve our clients across the breadth of their real estate needs. We are always frank in our advice, taking a stand in our clients’ interests, and we are relentless in delivering value for our clients as we move from advice to action.

We are a global firm, but we recognise that our clients’ needs are tied to the local markets in which they invest, develop, and operate. Deep knowl-edge of local markets has therefore always been a cornerstone of DTZ across its offices worldwide. We go one step further by actively sharing our knowledge to bring the best of our global expertise to each and every client assignment.

Our clients operate in an increasingly competi-tive, challenging, and sophisticated business envi-ronment. In this environment, accurate market intelligence and early insights on future trends are likewise increasingly important. Our industry- leading global research provides this essential support to our clients and the professionals who serve them.

We are passionate about the success of our clients, and therefore we are passionate about our people; we seek to attract the best talent in the industry to serve our clients. Together, our outstanding professionals are a united force we call the Power of One.

Worldwide presence in 140 cities across

42 countries

The first real estate adviser to be listed on the

London Stock Exchange in 1987

The first to establish a permanent operation in the Middle East in 1975

The leading real estate adviser in China

Yangpu Bridge, ShanghaiOur Capabilities4

Investment Agency Our investment agency professionals provide advice on the sale, acquisition and funding of commercial property, with specialists in office and business parks, retail, hospitality, industrial, logistics and residential development.

We advise a wide range of clients from financial institutions and property developers through to private investors and corporate occupiers.

Whether you are buying or selling commercial property, our professionals draw on thorough understanding of local investment and occupa-tional markets, and global expertise in the funding markets, to provide you with impartial advice on how to best meet your objectives. We then use our global reach to identify the right seller or buyer and bring the two sides together with an emphasis on managing all transactions to a speedy conclusion. £7.5 billion of global

investment transactions in 2009

£26 billion of investment transactions in the last 5 years in the UK alone

Number one investment agent in China with over

50% market share of advised and brokered

transactions

Our Capabilities6

Leasing Agency and Brokerage Our leasing agency and brokerage professionals serve landlords and occupiers in fulfilling their leasing needs – as well as the purchase and sale of business space on behalf of occupiers. We serve clients across all commercial property types, with specialists in offices, retail, hospitality, industrial and logistics.

We work closely with developers to secure tenants ahead of the completion of new buildings, busi-ness parks and shopping centres; with investors to maximise income from existing properties and keep vacancies to a minimum; and with corporate and public sector occupiers looking for cost effec-tive, flexible property portfolios.

Our leasing agency and brokerage teams offer occupiers strategic advice on the cost, avail-ability, and suitability of buildings and locations, and manage the execution of acquisitions and disposals. Our Global Corporate Services (GCS) team acts as a single point of contact for multi- national occupiers, while providing unified access to our on-the-ground leasing agency and broker-age teams worldwide.

1,300 leasing agency and brokerage professionals

worldwide

Over 5 million sq m of global office lease transactions in 2009

Number one retail leasing agent in the UK

Our Capabilities8

“DTZ put together long-term leases that allowed us to keep our space at a fantastic rate. And they did it in record time.”

Gideon YuTreasurer and SVP Finance, Yahoo!

Darling Harbour, SydneyOur Capabilities10

Property ManagementWith one of the largest portfolios under management outside the domestic US market, DTZ has a proven track record in property management for investors and occupiers across all types of commercial property.

Managing complexity is our strength, as demon-strated by the scale and quality of our portfolio; our ability to manage large portfolios across multiple countries is underpinned by our infrastructure, which provides constant monitoring and control across the entire portfolio with real-time reporting of key indicators.

For investors, DTZ manages the relationship between landlord and tenant. In essence, we strive to minimise vacancies and identify new opportuni-ties that will create value from your portfolio.

For corporate and public sector occupiers, we provide a harmonised view of your total portfolio, manage on-going costs and advise on a real estate strategy that maximises efficiency while supporting workplace productivity and broader organisational objectives.

We complement property management with facili-ties management, helping our clients realise sav-ings in the operation and maintenance of their property portfolio while meeting their service standards and sustainability goals.

One of the largest portfolios managed

by any real estate adviser outside the

domestic US market, consisting of over 30 million sq m of properties under

management with over 60,000 leasehold and

freehold interests

Manage property for half of the top twenty

occupiers in the world

Manage more than 250 retail schemes

in Europe

Number one in property management in China

Our Capabilities12

Our project management and building consultancy teams bring together project managers, building surveyors, quantity surveyors, architects and interior designers to support our clients in the construction, refurbishment and maintenance aspects of property.

Project Management and Building Consultancy

Whether you are developing new property, refur-bishing an existing one or moving into a new space, our professionals guide you through the process from project inception, through laying the first foundation to final fit-out. We provide sound professional and commercial advice, and deploy multi-functional teams to manage projects on your behalf and ensure delivery on time and on budget. 1,000 commercial

property projects managed around the

world in 2009, with combined capital value

close to £1.5 billion

Our Capabilities14

“We really appreciated working with the DTZ team – this is now a benchmark for me in terms of how a real estate construction and design project should be managed and implemented.”

Russell PhimisterDirector, Global Real Estate Planning, Construction & DesigneBay

Burj Khalifa, DubaiOur Capabilities16

ValuationDTZ provides comprehensive valuation, appraisal and due diligence advice to a wide range of clients, including investors, corporate and public sector owners, lenders, and fund managers. Our clients use our valuation advice for a variety of purposes including assessing potential transactions, asset financing, financial reporting and IPO listings.

We value all types of real estate assets. From tradi-tional property to the unique, we have valued every-thing from London’s Millennium Dome (now the O2 Arena) to national banks, court houses and airports.

Working with you, we assess your property assets and identify where and how the greatest value might be realised. Integrity and rigour are vital in this field and our risk assessment and vetting procedures are second to none.

Valuation is not just about helping to set a seller’s expectations, it is about knowing who the potential purchasers could be - and the value of that asset to them. To realise true value, you have to know who is in the market and might be persuaded to be - and this is where the experience, relationships with major financial institutions and global reach of DTZ comes into its own.

We draw on our valuation know-how, com-plemented by tax and negotiation expertise, in our dedicated statutory valuations and ratings teams, which have a well established track record in proactively managing and reducing clients’ property-related tax burden.

700 valuation professionals worldwide

Valued close to £200 billion of property

in 2009

Number one in valuations in China, and top three in valuations in the UK

and key markets in Continental Europe

Our Capabilities18

“The team at DTZ is both approachable and accessible. It has delivered consistent market facing valuations for the Industrial Property Investment Fund in an efficient and timely manner.”

Paul EdwardsLegal & General Investment Management

Metro Station, DubaiOur Capabilities20

We manage real estate investment across Europe and have recently extended our presence to Asia, building on the strong market position of DTZ in the key markets in the region.

While we seek to harness the research, global expertise, and local knowledge of the broader DTZ organisation, we maintain strict independ-ence from other DTZ teams in acting on behalf of our clients.

Our long term outperformance is a validation of our investment and asset management approach and a testimony to the value we create for our investors.

Investment and Asset ManagementThe DTZ Investment and Asset Management teams help our clients achieve optimum performance in their property portfolios consistent with their risk appetite. We seek to work in long-term partnerships with our clients and achieve their specific risk/return objectives through strategic advice, portfolio management and transaction services.

Best performance track record of any UK fund

manager ranked by the Investment Property

Databank (IPD)

In each of the last 3 years, DTZ was recognised by

IPD as delivering the best risk-adjusted

10 year performance of any discretionary

managed fund in a pool of 165 funds covering

some £149 billion of property assets

Outperformed the market average in each of

the last 12 years

Recognised as European Property Manager of the

Year in 2009 by European Pensions

Reichstag Dome, BerlinOur Capabilities22

We advise governments, developers, investors and corporate owners on real estate development, from regional development strategies to assess-ment and shaping of plans for individual sites. We work with our clients in long-term relation-ships, from the initiation of development schemes through securing planning permissions and creat-ing joint ventures with financing partners managing programmes closely through to delivery. We have deep expertise in numerous areas of real estate development including town centre regeneration, CBD development, brownfield development, retail, residential and mixed-use development.

We advise corporate and public sector occupiers on how best to align their property estate with their strategy, streamline their property-related cost base and upgrade their capabilities in facilities and property management. Our advice is fact-based and action oriented and designed to ensure deliv-ery of the value identified through the consulting engagement.

ConsultingThe DTZ Global Consulting team advises our clients through bespoke engagements, focusing on key property-related business issues. With close to 300 dedicated consulting professionals worldwide we have one of the largest pools of consultants specialising in real estate.

Close to 300 dedicated consulting professionals

worldwide

In the last five years, advised on over 100

town centre regeneration schemes in the UK

Advised on close to 50,000 acres of brownfield

land development in Europe

In China, advised over the last three years on the

commercial development of 250 metro stations

In 2009, provided strategic advice to occupiers on

3 million sq m of real estate portfolios

Our Capabilities24

In our work with investors, developers and occu-piers, we help incorporate economic and societal considerations to shape their real estate sustain-ability strategies, define realistic sustainability goals for their portfolio, make strategic investment decisions and outline required property manage-ment actions.

Drawing on our project management and planning expertise, we work with our clients to implement their sustainability strategies through appropriate construction and fit-outs.

Finally, we provide training, compliance services, performance measurement, and sustainability audits to monitor our clients’ progress and ensure they meet their sustainability goals.

SustainabilitySustainability has become a fundamental consideration for all players in today’s real estate market, influencing development plans, construction approaches, occupational policies and investment decisions. Through our range of sustainability services we help our clients comply with legal and corporate obligations, manage risk, and make the most of opportunities to reap the benefits of future market trends.

Sustainable environment, New York

“The DTZ Sustainability team successfully implemented

environmental management systems across 30 prestige

offices managed by PRUPIM Ltd. The project

resulted in improved management of energy,

water and waste, improved tenant engagement and

reduced operating costs.”

Joel Quintal

Associate Director,

Sustainability & Environment,

PRUPIM

Our Capabilities26

We publish regular quarterly coverage on prop-erty markets in 30 countries and over 60 cities under two report series: Property Times, covering the occupational and investment markets and Investment Market Update, providing an in-depth look at investment markets in these locations.

Quarterly coverage is complemented by long-running annual report series, including Money into Property, our flagship annual publication for investors, and Global Occupancy Costs: Offices and Obligations of Occupation, our flagship annual publications for occupiers.

These reports are complemented by our DTZ Insight series, providing in-depth analysis of topi-cal issues.

The detailed data underlying our reports is also made available to clients on a subscription basis via a number of data services including Property Market Indicators, Investment Transactions Data-base and Forecasts of Key Markets.

DTZ Research operates as one global team, with local presence across the markets in which we operate complemented by a global forecasting and strategy team.

ResearchDTZ Research provides high-quality, timely research on commercial property markets worldwide. We track the performance of markets, provide forecasts of key indicators and deliver industry-leading insights on future trends and their implications to market players – investors, developers, financial intermediaries and occupiers.

“The European Debt Funding Gap [DTZ Research, March

2010] has been extremely useful. A very interesting

piece of research and just what we were looking for.”

Annemarie Manning

Senior Portfolio Manager, APG

28 Our Capabilities

DTZ is listed in the FTSE4Good index series, the responsible investment index designed to facilitate investment in companies which meet globally rec-ognised corporate responsibility standards.

DTZ is a member of Business in the Community (BitC), one of The Prince’s Charities in the UK, with the stated aim to ‘mobilise business for good’. Member companies are recognised as leaders in responsible business practices and DTZ’s involve-ment has included BitC programmes such as ‘Seeing is Believing’, the May Day environmental pledge and the Corporate Responsibility Index.

Our corporate charity partner in the UK is Shelter, the housing and homelessness charity. We engage in a wide range of fundraising events to support Shelter such as marathon runs, art auctions and quiz nights.

Our UK volunteering policy encourages staff to take time out of the office to support worthy causes. This policy provides a shared opportunity for staff to make a positive contribution to our communities; we are immensely proud of their efforts.

Outside the UK each country sets its own cor-porate responsibility agenda. For example, DTZ’s Shanghai office organised participation in a UK Pavilion sports event in support of a local charity dedicated to the care of Chinese children with cerebral palsy and local staff mobilised resources to help the victims of the typhoon that engulfed Taiwan in August 2009.

Corporate ResponsibilityWe are fully committed to conducting our business in a socially responsible manner, balancing commercial interest with the highest standards of professional and societal integrity to meet the expectations of our stakeholders: employees, clients, suppliers, shareholders and the communities in which we operate.

“We at Shelter are truly grateful for DTZ’s continued

support and enthusiasm; the substantial funds raised

help Shelter continue its vital work in alleviating the distress caused by

homelessness and bad housing.”

Louise Parkes

Director of Fundraising, Shelter

Registered charity in England

and Wales (263710) and in

Scotland (SC002327)

To protect Shelter client identities, models have been used in this photograph.

Our Capabilities30

Photography

David Churchill

Francesco Foroni

Alex Nikada

Paul Hillary

Nick David

Illustration

Chris Dent

Design

Digital White Ltd.

Print

L&S Printing. Printed on Inuit, FSC accredited paper.

“I am consistently impressed with the depth and breadth of DTZ Research and their knowledge of global property markets. In addition to their various data products to which PRUPIM subscribes, their analysis and insight help us formulate our investment plans and strategy.” Paul McNamaraHead of Research,PRUPIM

Oriental Pearl Tower, Shanghai

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