DSPD oversees the following business processes: Contact Process – This occurs whenever someone contacts DSPD to inquire about services for themselves, a relative, or someone for whom they are legally responsible. This process also includes people seeking referrals to other agencies. Intake Process – When a consumer makes application for DSPD services this process starts by collecting information that is used to assess a consumer’s eligibility for services. Over time, this information may be updated to reflect changes in the consumer’s status or condition. Eligibility Process – When sufficient information has been gathered, an eligibility decision is made. If the consumer is found to meet State requirements, they are placed on the waiting list for services. If they do not meet State requirements, they are notified and the process ends. When transitioning into Services, this process also covers Financial Eligibility, Medicaid Eligibility, and a Level of Care Determination.
29
Embed
DSPD oversees the following business processes: Contact Process – This occurs whenever someone contacts DSPD to inquire about services for themselves,
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
DSPD oversees the following business processes:
Contact Process – This occurs whenever someone contacts DSPD to inquire about services for themselves, a relative, or someone for whom they are legally responsible. This process also includes people seeking referrals to other agencies.
Intake Process – When a consumer makes application for DSPD services this process starts by collecting information that is used to assess a consumer’s eligibility for services. Over time, this information may be updated to reflect changes in the consumer’s status or condition.
Eligibility Process – When sufficient information has been gathered, an eligibility decision is made. If the consumer is found to meet State requirements, they are placed on the waiting list for services. If they do not meet State requirements, they are notified and the process ends. When transitioning into Services, this process also covers Financial Eligibility, Medicaid Eligibility, and a Level of Care Determination.
Division of Services for People with Disabilities (DSPD)
DSPD oversees the following business processes (Continued):
Waiting List Process – When a consumer is found eligible for State services, they are placed on the DSPD waiting list. Depending on their level of need(s), and funds available, they may be on the waiting list for some time. This process includes an annual contact process to determine ongoing eligibility to remain on the waiting list and to identify the specific services the person is waiting for.
Support Coordination Process – When a consumer enters services, this process begins with and includes building an annual Person Centered Support Plan for them along with an appropriate budget(s). Supports and services are arranged on the consumer’s behalf with providers and family. This process also includes Medicaid disenrollment, and closing or ending of services when a consumer no longer meets eligibility criteria.
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
Consists of the following elements:
Please Note: Topics in this slide presentationare hyperlinked to the online USTEPS Help Manual.
If you are connected to the internet, clicking on the links will take you to that portion of the Help Manual where the topic is covered in more detail.
If you have any questions about this or any other USTEPSTopic, please contact the USTEPS team at (801) 538-4200, or email us at [email protected]
Thank You!
Your USTEPS Team
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
• Waiting List Management:– Intake/Waiting List workers manage the Waiting List
• Once a consumer is on the waiting list they remain on the waiting list until they are either brought into services, or their eligibility status changes
• Tasks in this area include:– Waiting List Survey: To assess the consumer’s current needs, and
insure that the consumer is still eligible for services– Updating Waiting List Information – The needs that a consumer is
waiting for are updated– Managing Waiting List Survey Contact Attempts– Inactivation / Re-activation, as requested by the Consumer (Intake
Processing only)– Removal from the Waiting List, when the Consumer is no longer
eligible for services, or can’t be located or chooses to be removed from the list
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
– This happens when the consumer is no longer eligible for Waiver services:
•Consumer moves out of state•Change in medical diagnosis or status•Different than ‘closing an episode’
– This can result in the consumer either staying in State Services (waiver dis-enrollment only) or leaving DSPD Services completely. Support coordinators work with the consumers family, service providers, and other agencies in dis-enrolling a consumer from Waiver Services.
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
• Provider Billing Review Process (coming soon to USTEPS)
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
• Authorization and Payment Process (coming soon to USTEPS)
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
• Using the Help Manual http://168.177.185.72/helpmanual/webhelp/USTEP_Manual.htm
• The Manual’s “Table of Contents” and “Index” are sorted alphabetically• The opening screen of the Manual is the “Introduction” to USTEPS and contains:
• “What’s New” sections• “Application Scope” section• Basic information on using USTEPS
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)
If you have any questions about this presentation or any other USTEPS topic, please contact the USTEPS team at (801) 538-4200, or email us at [email protected]
Thank You!
Your USTEPS Team
Utah System for Tracking Eligibility,Planning, and Services (USTEPS)