Ds orientation

Suggested Guidelines for DS Orientation in Receiving

DS Training

Receiving plays a strategic role in the success of the store’s business priorities. If Receiving works efficiently, it has a big impact on our Top 3 priorities of Customer Service, Store Appearance and In stock.

Similarly any inefficiencies in Receiving also results in poor business performance and VOC. Hence it is important that each team member of Receiving performs to his/her optimum level and fulfills the expectations in a highly competitive business environment.

Receiving has a small team size in comparison to its impact on the store performance and hence it becomes imperative that every team member punches above their weight for the team to achieve its goal.

Hence an action plan is required for defining the expectations and roles and responsibilities of all the team members for the overall performance improvement of the team

Purpose

Roles and Responsibilities

The Roles and Responsibilities of Receiving can be broadly classified as follows

Freight Management(Inbound and Outbound)

RTV( Reverse Logistics Management)

Equipment Maintenance Management

Waste and Recycling Management

Receiving Operations Management

Performance Management& Associate Development

Communications

Other duties as assigned by concerned stakeholders

The particulars are expanded in the following slides

• RDC /SDC Management

• Courier Freight Management

• Vendor Truck Management

• MET/CR/CI Freight Management

• C3 Schedule Management

• Special Order Freight Management

• Exceptions Management

Freight Management

• RGA Approvals/ Pre-cat Management

• Buybacks Management

• Cage Value Management

• HAZMAT Bay Management

• Returnable Pallets/E crates Management

• RTV Filing cabinet management

RTV

• Daily Equipment Checklist

• Service Provider Interaction

• Lockout/Tag out Management

Equipment Maintenance

• Compactor/ Bailer Management

• Open Top Bin Management

• Hazmat Pickup Management

Waste and Recycling

• Safety& Cleanliness in Receiving

• Organization /Bay Maintenance

• MET/CR/CI Interaction

• Internal Customer Service Management

• Special Order Cage Maintenance

• Filing Cabinet Management

• Store Expense Items Management

Receiving Operations

Receiving generally has four team members including the Receiving DS. The RTV associate, the Day Receiver and the Mid Receiver have specific focus areas in fulfilling the roles and responsibilities as described above.

Expectations on the performance of these members are defined on the basis of the overall objective/purpose of Receiving function in the store and hence all the team members would be expected to perform additional duties which could be distinct from their core responsibilities.

Hence the team members should be adept in performing their core responsibilities as well as be flexible to perform other duties as required.

Suitable training and coaching would be imparted in order to achieve the performance goals.

Performance Management

• As a part of overall development, suitable training will be devised for all the associates in the team from time to time.

• Completing the training, assimilating the skills imparted and progressing in their role will be built in to the expectations for the team members.

• An additional expectations document will be shared with all the associates and based on the business necessity and the comfort level of the associate, and a development plan will be formulated and agreed upon with specific goals and timelines.

Associate Development

• In order to achieve the short term and long term operational objectives and improving internal customer experience and satisfaction, it bodes well for the DSs to consider proactive communication as a valuable tool for enhancing effectiveness of receiving operations and creating an overall positive impact.

• It is recommended that they maintain open and dynamic communication channels with multiple stakeholders in the store, district and the DC channels to enhance efficiency, productivity and overall satisfaction and job performance.

Communications

• The Home Depot believes that the associates are its core competitive advantage.

• An able and competent associate can create a world of difference in the level of customer service we can provide and hence building associate resource pool and fostering an environment of achievement, creativity and passion for what we do is of paramount importance.

• We believe a good way of doing this is creating challenging while realistic goals and kindling the “inner orange” in you and there by motivating you to contribute to your workplace and growing in your career.

Conclusion

THANK YOU!