Driving End User Adoption on Oracle Projects
Driving End User Adoption on
Oracle Projects
Driving End User Adoption on Oracle Projects
About the Speaker
■ 15 years of OCM experience
within Fortune 500 organizations
■ Oil & Gas, IT, and Higher
Education sector
■ 9+ year PROSCI certified
■ 2015 Speaker for PMIH
Conference
■ Adjunct Professor - Houston
Community College
Gloria M. Archer, MBA, PMP,
PROSCI
Managing Partner
Evolvsys, LLC
Driving End User Adoption on Oracle Projects
Audience
∎ This presentation is tailored towards:
‾ Product Owners
‾ Project Managers & Project Team Members
‾ Individuals working on Oracle implementations
impacting 50%+ of departments and/or organizations
Driving End User Adoption on Oracle Projects
Why Focus On End User Adoption?
Why Focus On End User Adoption?
Driving End User Adoption on Oracle Projects
Why Focus on End User Adoption?
∎ IT solutions play critical role in how organizations grow
and evolve their businesses
∎ End user adoption is critical success factor in IT
transformation projects:
― Broad organizational adoption
― Benefits realization
― Return on investment
Driving End User Adoption on Oracle Projects
Identifying the Future Desired State
Identifying the Future Desired State
Driving End User Adoption on Oracle Projects
Identifying the Future Desired State
Have a goal!
What’s the path ahead?
I’m going this way.
Where are we going?
Driving End User Adoption on Oracle Projects
Identifying the Future Desired State
Examples of End User Adoption Goals:
■ By go-live, all Project Managers will utilize Primavera P6
for portfolio management
■ Within 3 months of go-live, all professors will utilize
PeopleSoft for time entry
■ Upon go-live, 85% of departments will use Hyperion for
financial reporting
Driving End User Adoption on Oracle Projects
Identifying the Future Desired State
KPI
(Destination Point)
Method of Measurement Current Status
Obtain 50% utilization of
Product X within 1
month of project’s go-
live
Quantitative - Extract report from
Product X system confirming
number of users in the system as
of [go-live date] and [1 month after
go-live date]
As of [date] 20% of the
organization used Product
X for reports.
Increase utilization of
new Product Y form by
25% by end of project
Quantitative – Pull report showing
number of new tickets submitted
via Product Y form by end of
project
As of [date] 125 Product Y
forms have been
submitted to the IT Help
Desk in comparison to 40
phone calls
Example: End User Adoption KPI
Checkpoint #1
True or False: In order to accelerate
adoption of an IT solution, an end user
adoption goal must first be defined.
Checkpoint #1
True – Great Job!
True or False: In order to accelerate
adoption of an IT solution, an end user
adoption goal must first be defined.
Driving End User Adoption on Oracle Projects
Assessing End User Adoption Readiness
Assessing End User Adoption
Readiness
Driving End User Adoption on Oracle Projects
Assessing End User Adoption Readiness
Imperative to assess the organization’s
ability to adopt the future desired state
Driving End User Adoption on Oracle Projects
Assessing End User Adoption Readiness
Examples of Organizational Variables To
Consider:
■ Catalyst for Change
■ Expected Pace of Change
■ % of Organization Impacted
■ % of Organization Aware
■ % of End Users Trained
■ Anticipated Level of Buy-In
■ …..etc.
Driving End User Adoption on Oracle Projects
Assessing End User Adoption Readiness
Example - Organizational Change Impact Analysis
Catalyst for
Change
Current State Future
Desired State
~ % of
Organization
Impacted
Tenure of
Current
Process
Streamlined
Business
Process
Today all
employees
within
Accounting
utilize
COGNOS for
financial
reporting
All employees
within
Accounting
will utilize
Hyperion for
financial
reporting by
[date].
25% to 50% of
the
organization is
impacted
The current
financial
reporting
process was
established 10
years ago
Checkpoint #2
An organizational change impact analysis is
important to:
a) Understand an organization’s current bandwidth
to adopt change
b) Develop technical requirements for a system
c) Obtain sign-off on the project charter
Checkpoint #2
a) – Keep It Up!
An organizational change impact analysis is
important to:
a) Understand an organization’s current
bandwidth to adopt change
b) Develop technical requirements for a system
c) Obtain sign-off on the project charter
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Reaching the Future Desired State
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Who’s going to help us get there?!
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Examples of Techniques for Reaching Future
Desired State:
■ Visible Executive Sponsors of IT Solution!
■ Personalize the Journey!
‾ Show the organization the path
forward and what’s in IT for them!
■ Secure dedicated resources that will
lead and assist in preparing for
end user adoption!
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Examples of Executive Sponsorship Activities
Prioritize Future
State
Clarify Current State
vs. Path AheadReassure
Commitment
Project Timeline
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Example of Visualizing Journey Ahead
2 months from
Go-Live!
Post Go-Live
SustainabilityMeasure
Progress
Q2’16
End User
Decision
Gate #1, etc.
Q1’16
Project
Kickoff!
Driving End User Adoption on Oracle Projects
Reaching the Future Desired State
Example of Change Champion Team
Project Executive Sponsors
Operations (Change Champions = 15)
Support Functions(Change Champions = 35)
Other(Change Champions = 5)
Total Impacted Population = 5,000
NOTE: Important to
secure Change
Champions in
advance for all
areas impacted!
Checkpoint #3
It is important to secure Change Champions in
advance to assist with:
a) preparing the organization for change
b) influencing buy-in of the future desired state
c) providing recommendations for accelerating
utilization and adoption
d) all of the above
Checkpoint #3
d) – You got it again!
It is important to secure Change Champions in
advance to assist with:
a) preparing the organization for change
b) influencing buy-in of the future desired state
c) providing recommendations for accelerating
utilization and adoption
d) all of the above
Driving End User Adoption on Oracle Projects
Improving & Sustaining End User Adoption
Improving & Sustaining End User
Adoption
Driving End User Adoption on Oracle Projects
Improving & Sustaining End User Adoption
Important to have approach in place
that will improve and sustain end-user
adoption…after IT solution goes live!
Driving End User Adoption on Oracle Projects
Improving & Sustaining End User Adoption
You mean there’s more work to do
after the IT solution becomes
available?!?!
Driving End User Adoption on Oracle Projects
Improving & Sustaining End User Adoption
Driving End User Adoption on Oracle Projects
Improving & Sustaining End User Adoption
Examples of Techniques for Improving & Sustaining
End User Adoption:
■ Governance Board
‾ Cross-functional Business Owners
‾ Established & maintained policies & procedures
■ Post Go-Live End User Support Model
‾ HELP Line
‾ Support Site
‾ Measure &
improve
adoption
“Need
assistance?
We can help!”
Checkpoint #4
As part of increasing and sustaining end-user
adoption, a Governance Board Framework
should be considered:
a) after the project goes live
b) if the project has a roadblock
c) at the beginning of the project, and thereafter
Checkpoint #4
As part of increasing and sustaining end-user
adoption, a Governance Board Framework
should be considered:
a) after the project goes live
b) if the project has a roadblock
c) at the beginning of the project, and thereafter
c) – You’re a rock star!
Driving End User Adoption on Oracle Projects
In Summary
In Summary
Driving End User Adoption on Oracle Projects
In Summary
Have an end user
adoption goal
Understand the organization’s
current ability to reach goal
Secure the right resources
to help reach the future
desired state
Maximize and
sustain end user
adoption - during
and after go-live!
1.
2. 3.
4.
MAXIMIZE VALUE-ADD!
Driving End User Adoption on Oracle Projects
Questions
• Speaker: Gloria M. Archer, MBA, PMP, PROSCI
• Title: Managing Partner
• Phone: (832) 736-2731
• E-mail: [email protected]
• Website: www.evolvsysllc.com
Thank You!
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