Driving Better Business Outcomes for Global Businesses
Apr 22, 2015
Driving Better
Business Outcomes
for Global Businesses
2
Customer Information
Management
Customer Engagement
Solutions
Location Intelligence
Global Referential Data
Better Business Outcomes
Success #1
Nationwide Building Society
4
Use Case: Nationwide Building Society
Large global society, serving 15 million members
Objectives:
• Improve customer experience
• Personalise service across all channels
Results:• Top European bank for customer satisfaction
• 50% increase in average products holding
• 200% overachievement in sales through service
Treat customers as individuals
View Video
Success #2
Telstra
6
Telstra transforms its
customer documents
Shortfall in customer satisfaction, identified billing as first priority
Redesign statements; add color for clarity
Improve clarity; highlight key information, draw attention to offers, amounts due and due dates
Solution
Challenge
Benefits
Improved levels of customer satisfaction with documents
Established process for ongoing improvements “The overwhelming majority are [now] satisfied
with the My Telstra experience. ”
Group Managing Director
7
Transforming documents…
8
…for readability and results
9
Better bills; happier
customers
https://www.mytelstraexperience.com.au/skin/2012-
02newsletter.htm
• New layout
• Improved clarity
• Highlighted
benefits/discounts
• Online and email options
Continual improvement
based on
customer input
Success #3
Willis RE
11
Case Study: Willis RE
Pitney Bowes has enabled Willis to:
• Fast, Accurate Global Geocoding
• Understand impact of catastrophes and
potential catastophes
• Improved analyst productivity from 8 hours to 1
hour
• Accurate results gives a more informed view of
client’s projected exposure
• Visualize a client’s exposure on a map improves
Willis worth to it’s clients
Evaluating
Exposure
More about
us…
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In 2013, annual
revenue for Pitney Bowes
was USD $3.9 billion.
Company
$3.9BILLION
15
Pitney Bowes
products and
solutions are used
by 90 percent of
Fortune 500 firms.
Company
16
Pitney Bowes provides
global e-commerce
services to more than
100 merchants,
including 45 of the top
100 Internet retailers.
Business
45OF THE TOP
100RETAILERS
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More than 1.2 billion
people use Pitney Bowes'
location intelligence
technology when they
'check in' or use location-
sharing features on
social media.
Business
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Pitney Bowes location
intelligence geocoding
and reverse geocoding
solutions are used by
25 of the top 25 US
P&C insurers.
Business
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Pitney Bowes location
intelligence capabilities
cover 122 countries at
point and street level, and
240 countries and
territories at postal and
place levels.
Business
Come and find out how to
drive better business
outcomes
Stand
416