Driving a culture of engagement, innovation and …...June 15-16, 2015 charlottetown, peI Driving a culture of engagement, innovation and improvement Title Sponsor 2014 - 2018 Commanditaire

J u n e 1 5 - 1 6 , 2 0 1 5

charlottetown, pe I

www.nhlc-cnls .ca

Driving a culture of engagement, innovation and

improvement

Title Sponsor 2014 - 2018

Commanditaire principal 2014 - 2018

Title Sponsor | Commanditaire principal 2014 - 2018

Title Sponsor2014 - 2018

Commanditaire principal2014 - 2018

2015 nat Ional health leadersh Ip conference p r o G r a m

c e l e b r a t i n g 2 0 y e a r s | 1 9 9 5 - 2 0 1 5

Sodexo is proud to be the O�cial Title Sponsor of the National Health Leadership Conference.

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our sponsorsthe national health leadership conference gratefully acknowledges the generous support of its sponsors.

title sponsor 2014-2018

Gold

platinum

directed

Bronze

objectives•Provideaforumtoenrichhealthleadershippracticesandinnovation;•Showcaseleadingpracticesandtheirsuccess;•Shareissuesofcommoninterestintheareasofaccountability,effectivenessandtransparencyinthehealthsystem;

•Addressthechallengesfacingbothpolicy-makersandhealthleadersinchanginghealthservicedelivery;•Discusstypesofinnovationandnewtechnologiesthatcantransformhealthsystems;and•Identifyeffectivewaystoexecuteandsustaincomplexchanges.

expected outcomesConference participants will:

• Comeawaywithpracticalideasto bringtotheirworksettings;

• Buildstrongnetworksandengage inchallengingconversations;

• Gaininsightonwhatittakestobe aneffectiveleader;

• Identifychampionsofimprovementthatcanserveasreferencemodels;and

• Bebetterequippedtoaddresssystemtransformationchallenges.

conference overviewTheconferencewilluseinteractivesessionstoengage participantsindiscussionandknowledgesharing.Theprogramwilloffervariedconcurrentsessionsallowingparticipantstopursuetheirparticularareasofinterestandexpertise.Tothisend,theconferencewillofferthefollowingtypesofsessions:

• Plenarypresentationswillfocusonthevariousaspects ofleadership,systemtransformationandimprovedpatientexperienceandengageparticipantsindiscussion;

• Concurrentsessionswillfeaturepanelpresentations, workshopsandoralabstractpresentations,groupedby theme.Adequatetimewillbeallottedforaudience participationthroughquestionsandanswers;and

• PosterswillbedisplayedonMondayandTuesday withauthorsavailabletorespondtoquestionsduring networkingbreaks.

table of contents

3 Welcome from the partners | 4 Conference hosts | 6 Plenary speakers | 7 Program-at-a-glance 10 General information | 13 Monday program | 26 Tuesday program | 39 Poster presentations 43 Committees | 45 Floor plans | 45 Exhibitors

Follow us on Twitter @NHLC2015. Be part of the conversation by including #NHLC2015 in your tweets.

3June 15 - 16, 2015 | www.nhlc-cnls.ca

welcome from the conference partners

We are pleased to co-host the 20th anniversary edition of the National Health Leadership Conference (NHLC) and welcome you to this prestigious event.ThisconferenceisthelargestnationalgatheringofhealthsystemleadersinCanadaandprovidesaforumforquestions,debateandsharingstrategiesandsolutionstothemostpressinghealthsystemchallenges.Thisyear’sthemeisDriving a culture of engagement, innovation and improvement.

Althoughtherearepocketsofhighperformanceandinnovativepracticeacrossthecountry,thereiswidespreadrecognitionthatCanadaneedstocreateandsustainacultureofengagementandchangetoimprovetheperformanceofitshealthsystems.Adoptionofchangeandinnovationhasbeenslow,andCanada’shealthsystems,nowdeclininginworldrankings,havesufferedasaconsequence.Thisconferencewillbuildonthe2014theme,Raising the bar: A critical time for bold leadership,andwillgalvanizethecommunityaroundthepivotalroleofleadershipandacultureofengagementindrivingchangeaimedatelevatingCanada’shealthsystemperformance.

Leadersatalllevelshaveakeyroleincultivatingastrongcultureofengagement.Organizationswithmoreengagedstaffachievebetteroutcomesandexperiencesforthepatientstheyserve.Theconferencewillactivelyengageparticipantsinbetterunderstandingthestepsthatleadersmusttaketonurtureengagement,tocreateandinstillacultureofchange.Whatmustbedonetofullyengagestaff,patients,familiesandotherstoembracechangeandencouragecontinuousimprovement?Whatistheroleofgovernorsinfosteringengagementandenablingsystemlevelimprovementandinnovation?Towhatextentdostructuralissueshelporhinderacultureofinnovation?Howcangovernmentscreatethewinningconditionsforinnovationandchange?

Leadersareessentialforcreatingacultureofcontinuousimprovementthatembracesrisk,exploresnewsolutions,andensuresthatsuccessfulinnovativepracticesarepursued,adaptedandadopted.Examplesofexcellenceininnovationcanbefoundfromcoasttocoastandaroundtheworld.Howdoleadersidentifythebestnewideas,fosterchange,andcreatetheforcestoensuretherapidspreadofsuccessfulinnovationsthroughouttheirownorganizationsandacrossjurisdictionsinasystematicandintentionalmanner?Howdotheydealwithboundariesandsilos?Howdotheynavigateoftenunpredictableandchangingpoliticalenvironments?Howdoleadersateverylevelcollaboratewithotherpartnerstochangepractice?Howdowemovefrom“innovationbyaccident”to“innovationbydesign”?

Thisyear,wearepleasedtointroducetheGreatCanadianHealthcareDebate.ThisDebatewillofferhealthleadersandtrusteesattendingNHLCauniqueopportunitytodebateandpasspolicyresolutionsaimedatassistingpolicy-makersatalllevelstoraisethebarindesigningsolutionstothekeyhealthcarepolicychallengesfacingCanada.

Wearepleasedtoofferthenursingleadershipstreamagainthisyearaspartofouroverallprogram.Thisstreamprovidesanopportunitytoshowcasenursingleadershipinitiativesaswellasprovidenursestheopportunitytodialoguewithhealthcareleadersinotherdisciplines.

Weencourageyoutofosternewideasandpartnershipsbysharingexperiences,guidingnewinitiativesanddiscovering

creativesolutionstoensureahealthyfutureforallCanadians.

Enjoy the conference!

Pantone 7463 | CMYK: 100, 43, 0, 63

Colours for use within identity:

Pantone 361 | CMYK: 69, 0, 100, 0

ray J. racette, MHa, cHePresident and CEO, Canadian College of Health Leaders

bill tholl, M.a., icD.DPresident and CEO, HealthCareCAN

4 2015 National Health Leadership Conference

conference hosts

It is our pleasure to welcome you to the 2015 National Health Leadership Conference – Driving a culture of engagement, innovation and improvement. Wehaveanoutstandingplenaryprogramplannedforyou.TheHonourableRonaAmbrose,MinisterofHealthisexpectedtospeakaboutthefederalgovernment’shealthandhealthcarepriorities.Dr.AnneSnowdonandDr.CharlesAlessiwillexplorethecurrenttrendsininnovationinglobalhealthsystems,andwillcomparethosetrendswithcurrentstrengthsandopportunitiesfortransformativechangeinCanadianhealthsystems.LouiseBradleyandJessicaHolmeswilladdresshowthestigmatizationofmentalillnesscontinuestocontributetotheeconomicburdenofhealthcareinCanada.JeffreySimpsonwillmoderatetheGreatCanadianHealthcareDebateofferingauniqueopportunitytodebateandpasspolicyresolutionsaimedatraisingthebartoaddressthekeyhealthcarepolicychallengesfacingCanada.

Ourconcurrentsessionsincludepanels,workshopsandoralabstracts;theyaretheperfectopportunitytolearnfromandengageindialoguewithleadersfromacrossthecountry.Posterpresentationshighlightinnovativecollaborations,bestpractices,successfultransformationprocesses,andmuchmore.

Thistwodayconferenceisawonderfulwaytolearnfromandnetworkwiththebestleadersinhealth.

Charlottetown,Canada’sbirthplace,offersworld-classhospitality,easyaccesstoshopping,worldclasstheatre-includingAnneofGreenGablesTheMusical-andhistoricsites.PEI’sgolfcoursesarethemostbeautifulyouhaveeverseen.CradledonthewavesoftheGulfofSt.Lawrence,PEIisknownforthevividcoloursofitsgentlyrollinglandscape,surroundedbymilesofsandybeachesandredsandstonecliffs.

Wehopethatyouwilltaketimetoexperienceourcoastalbeauty,culinaryexcellence,richislandcultureandthenumberonegolfdestinationinCanada.

We look forward to meeting you and to your active participation.

5June 15 - 16, 2015 | www.nhlc-cnls.ca 5

arlene gallant-bernard, cHeistheChiefAdministrativeOfficerforPrinceCountyHospital,CommunityHospitalsWestandtheProvincialRenalProgramwithinHealthPEI.

Arlenebeganherhealthcarecareerasafrontlinenurseover35yearsago.ShehasheldavarietyofleadershippositionsacrossCanadaandforthepast20years,onPrinceEdwardIsland.ArleneisastrongadvocateforqualityimprovementandfirmlybelievesinmodelingtheleadershipcapabilitiesasoutlinedintheLEADSframework.

Arleneholdsanursingdiploma,aBachelorofScienceinNursing,aMastersinAdultEducation,aCertificationinOperatingRoomTechniqueandManagement,andisaCertifiedHealthExecutive.ArlenehasbeenonanumberofNationalBoardsincludingCanadianNursesAssociation,CanadianNurseProtectiveSociety,CanadianHomeCareAssociation,andtheCanadianCollegeofHealthLeaders.

Shehasextensiveexperienceaccreditinghealthsystemsandeducating,bothatanationalandinternationallevel.

ShelivesonPrinceEdwardIslandwithherhusband,Randy.Sheenjoysgolfing,boating,biking,travelingandallwintersports.

Dr. richard WedgeistheChiefExecutiveOfficerofHealthPEI.PrevioustohiscurrentroleheworkedastheExecutiveDirectorofMedicalAffairsforHealthPEIandtheProvincialMedicalDirectorforthePEIDepartmentofHealthandWellness.

Dr.WedgeobtainedhismedicaldegreefromDalhousieUniversityin1986.HepracticedasaFamilyPhysicianandEmergencyPhysicianinPEIuntil2013.HehasservedasMedicalAdvisortotheWorker’sCompensationBoard,andworkedastheNationalMedicalConsultantforVeteransAffairsCanadauntil2004.

Dr.WedgehasextensiveprofessionalorganizationalinvolvementwiththeMedicalSocietyofPrinceEdwardIslandwhereheservedasPresidentfortwoterms.HeservedasamemberoftheBoardoftheCanadianMedicalAssociation,theBoardoftheCanadianAgencyforDrugsandTechnologiesinHealth(CADTH),andcurrentlyservesasamemberoftheBoardoftheCanadianPatientSafetyInstitute(CPSI).

Dr.WedgeresidesinSummersidewithhiswifeMaureenandhastwochildren,BenandAlix.Heenjoyssailingaswellascross-countryskiing.

arlene gallant-bernard, cHeChiefAdministrativeOfficer,PrinceCountyHospital

CommunityHospitalsWestandtheProvincialRenalProgram,HealthPEI

Dr. richard WedgeChiefExecutiveOfficer,HealthPEI

c o n f e r e n c e h o s t s

6 2015 national health leadership conference

plenary speakers

Monday, June 15, 2015 | 09:10 – 10:30Driving innovation in Canada – The view from the Federal Minister of Health

The Honourable Rona Ambrose, P.C., M.P.–HealthCanada

Monday, June 15, 2015 | 15:45 – 17:00Current trends in health system innovation in global health systems

Anne Snowdon–Chair,IveyInternationalCentreforHealthInnovation

Charles Alessi–Co-Chair,NationalAssociationofPrimaryCare,NHSConfederation;SeniorAdvisor,PublicHealthEngland;LeadDementia,PublicHealthEngland;SeniorAdvisorNHSClinicalCommissioners

tuesday, June 16, 2015 | 08:30 – 10:00The good, the bad and the funny on mental health

Louise Bradley –PresidentandCEO,MentalHealthCommissionofCanada

Jessica Holmes–Celebratedcomedianandauthor

tuesday, June 16, 2015 | 15:20 – 16:50The Great Canadian Healthcare Debate

Tony Dagnone, FCCHL, FACHE–Chair,NHLCPolicyResolutionCommittee

Jeffrey Simpson–The Globe and Mail’sNationalAffairsColumnist


Program-at-a-glance

Saturday, June 13, 201511:00 – 12:00 HealthCareCAN – Annual meeting and ceremonies Henry/Johnson

Sunday, June 14, 2015 12:00 – 17:30 Registration Confederation Foyer

13:30 – 15:00 CCHL – Annual general meeting and ceremonies Sir John A. MacDonald

15:00 – 16:00 CCHL/HealthCareCAN joint reception Archibald/Campbell

17:15 – 23:00 CCHL – National Awards Gala (Pre-registration mandatory) Harbourview Rooms and Confederation Ballroom

Monday, June 15, 201507:00 – 17:30 Registration Confederation Foyer

07:15 – 08:15 BREAKFAST SESSIONS (Pre-registration mandatory)

What Canadians told us: Launching the results of a Pope HealthCareCAN commissioned public opinion pollSponsored by: HealthCareCAN

Engagement, innovation, improvement... and evidence Henry/JohnsonSponsored by: Canadian Agency for Drugs and Technologies in Health

Health leadership performance and sustainability: Tilley/Tupper What’s leadership got to do with it?Sponsored by: Canadian Health Leadership Network

Advancing workplace mental health: Archibald/Campbell From knowledge to actionSponsored by: Mental Health Commission of Canada

07:15 – 08:15 Continental breakfast – Exhibits and poster viewing Confederation Foyer

08:30 – 09:10 PLENARY Welcome and opening ceremonies Confederation Ballroom

09:10 – 10:30 PLENARY Driving innovation in Canada – Confederation Ballroom The view from the Federal Minister of Health

10:30 – 11:00 Networking break – Exhibits and poster viewing Confederation Foyer

11:00 – 12:00 CONCURRENT SESSIONS

uLS/EO/AR/DC/ST 1. Shifting culture, shifting care: From ‘usual’ care to chronic care Tilley/Tupper through collaboration in Atlantic Canada – Part I. Governance and management: The leader’s role (Intermediate)

vST 2. Demystifying innovation: The Ten Types of innovation – Henry/Johnson Idea sprint – Part I (Introductory)

uST3. An ecosystem perspective on leading health innovation Pope adoption and scalability (Intermediate)

uAR/DC 4. Mental illness programs (Introductory / Intermediate) Chandler

mAR/ST 5. Patient and staff safety (Intermediate) Archibald/Campbell

umAR/EO 6. Community and citizen engagement (Introductory / Intermediate) Cartier/Langevin

upST/DC 7. Innovative technology (Intermediate / Advanced) Steeves/McGee

vLS 8. Health leaders coaches’ corner (Pre-registration mandatory) Brown Sponsored by: Roche

Pantone 7463 | CMYK: 100, 43, 0, 63 Pantone 361 | CMYK: 69, 0, 100, 0

Types of presentations: nOral abstract presentations | nPanel | nWorkshop LEADS domains: LS - Lead Self EO - Engage Others AR - Achieve Results DC - Develop Coalitions ST - Systems TransformationTarget audience: p - Emerging leaders u - Senior leaders m - Middle managers n - Nursing leadership v - Applicable to all – Simultaneous interpretation CHE – Certified Health Executive® FCCHL – Fellow of the Canadian College of Health LeadersIntroductory/Intermediate/Advanced: Reflective of the level of previous knowledge or experience about the topic the learner is expected to have before coming.


program-at-a-glance

12:00–13:30 Luncheon Confederation Ballroom PresentationoftheRobertWoodJohnsonAwards Sponsored by: Johnson & Johnson Medical Companies

13:45–15:15 CoNCurrENt sEssIoNs mLS/EO/AR/DC/ST 9. Shiftingculture,shiftingcare:From‘usual’caretochroniccarethrough Tilley/Tupper collaborationinAtlanticCanadaPartII.Redesigningchroniccare: Creatingdisruptivechangeattheclinicalfrontline(Introductory)

vEO/LS/DC 10. EngagingEmergingHealthLeadersincreatingacultureofinnovation Archibald/Campbell andimprovement(Intermediate)

vST 11. Demystifyinginnovation:TheTenTypesofinnovation-IdeaSprint– Henry/Johnson PartII(Introductory)

uST 12. Improvingtransitionsinhealthcare-Deliveringvalueandchangingoutcomes Pope throughpatientengagementandtechnology-Apanel’sperspective(Introductory)

uEO/ST 13. Performancemanagementandstaffengagement(Introductory / Intermediate) Cartier/Langevin

umDC/ST 14. Collaborationforimprovedcare(Intermediate) Steeves/McGee

nEO 15. Engagementandcollaboration(Intermediate) Chandler

vLS 16. Healthleaderscoaches’corner(Pre-registrationmandatory) Brown Sponsored by: Roche

15:15–15:45 Networking break – Exhibits and poster viewing Confederation Foyer Sponsored by: HealthPro

15:45–17:00 PLENary Current trends in health system innovation in Confederation Ballroom global health systems

17:00–17:15 PLENary Great Canadian Healthcare Debate Confederation Ballroom resolution voting

Sponsored by: Aramark

17:15–18:30 Chairs’ reception Confederation Foyer Sponsored by: Johnson Controls

18:30–22:30 East Coast kitchen party(Pre-registrationmandatory)

tuesday, June 16, 201507:00–17:00 Registration Confederation Foyer

07:15–08:15 BrEakfast sEssIoNs (Pre-registrationmandatory)LEADS Leadership Capabilities Framework: Adopting and Archibald/Campbell sustaining a LEADS environmentPresented by: Canadian College of Health Leaders Sponsored by: Roche

Better together: Creating a culture of partnership Tilley/Tupper and engagementSponsored by: Canadian Foundation for Healthcare Improvement

The dynamic duo - Technology and clinician leadership: Henry/Johnson Key to success in PEISponsored by: Canada Health Infoway

Shaping our future together: Pope Thegreatestdangerintimesofturbulenceisnottheturbulence;itistoactwithyesterday’slogic.–PeterDruckerSponsored by: Canadian Institute for Health Information

June 15 - 16, 2015 | www.nhlc-cnls.ca 9

program-at-a-glance

07:15–08:15 Continental breakfast – Exhibits and poster viewing Confederation Foyer

08:30–10:00 PLENary The good, the bad and the funny on mental health Confederation Ballroom

10:00–10:30 Networking break – Exhibits and poster viewing Confederation Foyer

10:30–12:00 CoNCurrENt sEssIoNs uAR 17. Prioritysettingandresourceallocationinhealthcare: Pope Drawingonethicsandeconomicstoinformpractice (Advanced) Sponsored by: DeltaWare

vEO 18. Patientandfamilyengagement-Essentialforimprovementand Tilley/Tupper thefutureofhealthcareinnovation(Intermediate)

uDC 19. Innovationinactionpanel:PartneringtocreatetheInternet Chandler ofHealthcareThings(Intermediate)

umDC 20. Developcoalitions(Intermediate) Cartier/Langevin Sponsored by: HIROC

umST 21. Qualitycaremodels(Intermediate) Steeves/McGee

vLS/EO/ AR/DC/ST 22. Innovationorstagnation:Growingourhealthleadersfor Henry/Johnson tomorrow–Together(Intermediate / Advanced)

vDC 23. Apurposefulapproachforfamilyphysicianengagement: Archibald/Campbell Competenciesforhealthcareadministratorsengagingwithfamily physiciansalongtheengagementcontinuum(Introductory)

nEO/ST 24. Innovativenursingleadership(Introductory / Intermediate) Brown

12:00–13:30 Luncheon Confederation Ballroom Presentationof3MHealthCareQualityTeamAwards Sponsored by: 3M Health Care

13:30–15:00 CoNCurrENt sEssIoNs vEO 25. Ifyoubuildit:Achievingqualitythroughorganizational Cartier/Langevin researchcapacity(Introductory / Intermediate)

uST 26. Newmodelsforacquiringhealthcareproductsandservices:Displaying Archibald/Campbell leadership,managingchangeandenablingimprovedperformance(Intermediate)

vST 27. Recoveringfromamajorqualityandpatientsafetyevent:Movingforward Pope withculturechangeandimprovement-Apaneldiscussion(Advanced)

uST 28. Theevolutionofamodelforknowledgeuseandclinicalpracticechange: Henry/Johnson Buildingfromstrengthsandleadingincomplexity(Intermediate)

umST 29. Transformation(Intermediate) Steeves/McGee Sponsored by: HIROC

uAR/EO/DC 30. Resourcemanagement(Intermediate) Chandler

uEO/ST 31. Engagedleadership(Intermediate) Tilley/Tupper

nEO 32. Engagement-Nursingleadershipinitiatives(Introductory) Brown


15:20–16:50 PLENary The Great Canadian Healthcare Debate Confederation Ballroom


16:50–17:00 PLENary Closing remarks Confederation Ballroom

Types of presentations: nOral abstract presentations | nPanel|nWorkshopLEADS domains: LS-LeadSelfEO-EngageOthersAR-AchieveResultsDC-DevelopCoalitionsST-SystemsTransformationTarget audience: p -Emergingleaders u -Seniorleaders m -Middlemanagers n -Nursingleadership v-Applicabletoall –SimultaneousinterpretationCHE–CertifiedHealthExecutive®FCCHL–FellowoftheCanadianCollegeofHealthLeadersIntroductory/Intermediate/Advanced:Reflectiveofthelevelofpreviousknowledgeorexperienceaboutthetopicthelearnerisexpectedtohavebeforecoming.

Simultaneous interpretationSimultaneousinterpretationwillbeprovidedforplenarysessionsONLy.Sessionswithinterpretationareidentifiedwithaheadset.HeadsetswillbeavailableattheInterpretationServicesDesksituatedintheConfederationBallroom.Delegateswillberequiredtoleaveacreditcardnumberasadeposituntiltheheadsetisreturned.Concurrentsessionswillbepresentedinthelanguageofsubmission.

AbstractsAbstractsareavailableontheconferencewebsite(iftheauthor(s)hasgivenauthorizationtopublish)atwww.nhlc-cnls.caandontheconferenceapp,http://eventmobi.com/nhlc2015.Presentingauthorsareidentifiedinboldintheprogram.

NHLC mobile appTheNHLCmobileappiscomplimen-taryandfeaturesconferenceandpersonalizedscheduling,person-to-personmessaging,livealertsandupdates,sessionevaluations,andmuch

more.Besuretocreateyourprofileandmakethemostofnetworkingopportunities.yousimplyhavetoscantheQRcodeaboveorvisithttp://eventmobi.com/nhlc2015fromyoursmartphonebrowserandalltheeventinformationisautomaticallysavedtoyourdevice.

Badge identificationBadgesarecolour-codedbasedonregistrationcategoryandallowadmissiontoallprogramsessions,refreshmentbreaks,MondayandTuesdayluncheonsandtheChairs’reception.Delegatesmustweartheirnamebadgetogainadmissiontotheseevents.Colourcodedesignationsareasfollows:

Full conference BlueMonday only PurpleTuesday only RedSpeakers GreenExhibitors BlackMedia OrangeVolunteers TealStaff Yellow

BoardmembersoftheCanadianCollegeofHealthLeaders(College)andHealthCareCAN,pastchairs,sponsors,awardwinners,Collegechapterchairs,hostchapterexecutivesandfirsttimeattendeesareidentifiedwitharibbon.

excellence in health leadership awards We are pleased to profile the 2015 recipients from the Canadian College of Health Leaders’ National Awards Program. Please be sure to visit our excellence in health leadership area located in the Confederation Foyer. Award winners will be pleased to discuss their achievements during the networking breaks on Monday and Tuesday.

General information


11June 15 - 16, 2015 | www.nhlc-cnls.ca 11

Breakfast sessionsAttendanceatthebreakfastsessionsisbypre-registrationonly.Forthosenotregisteredforabreakfastsession,continentalbreakfastisavailableinConfederationFoyeronMondayandTuesday.

Refreshment breaks / Posters and exhibitsContinentalbreakfastwillbeofferedat07:15onMondayandTuesdayintheexhibitareasituatedinConfederationFoyer.Coffee,teaandjuicewillbeofferedduringthemorningandafternoonnetworkingbreaks.

BookstoreWearepleasedtoprovideabookstoretocomplementtheeducationalprogram.ThebookstorefeaturesbooksauthoredbyNHLCspeakersaswellasthelatesttitlesavailableforhealthleaders.

Conference etiquetteWearepleasedtoofferasmoke-freeenvironment.Weaskforyourcooperationinrefrainingfromwearingscentedproductsinconsiderationofthosewhomayhavesevereallergies.Allwirelessdevicesshouldbesettosilentorvibrateduringsessions.

MessagesTherewillbenopagingofparticipants.Individualswishingtocontactconferenceparticipantsshouldleaveamessageattheirhotel.AmessageboardwillalsobeavailablebytheRegistrationandInformationDesk.

registration and information desk hoursConfederation Foyer, PEI Convention Centre

sunday, June 14 12:00 – 17:30Monday, June 15 07:00 – 17:30tuesday, June 16 07:00 – 17:00

Maintenance of certification (MOC) AttendanceatthisprogramentitlescertifiedCanadianCollegeofHealthLeadersmembers(CHE/Fellow)to1 Category Icreditforeachbreakfastsessionand11 Category Icreditsfortheconferencetowardtheirmaintenanceofcertificationrequirement.

Hotel informationDeltaPrinceEdward Tel:902-566-2222

TheGreatGeorgeTel:902-892-0606

TheRoddCharlottetownHotelPhone:902-894-7371

TheHotelonPownalTel:902-892-1217

TheHolmanGrandHotelTel:902-367-7777

QualityInn&SuitesDowntownTel:902-894-8572

RoddRoyaltyTel:902-894-8566

HolidayInnExpressandSuitesTel:902-892-1201

UpToDate is the most trusted source for evidence-based clinical information for more than 30,000 institutions and practices in 174 countries around the globe.

According to researchers at Harvard University, institutional adoption of UpToDate is associated with1:

n Improved quality of every condition on the Hospital Quality Alliance Metrics

n Shorter lengths of stay: 372,000 hospital days saved per year

n Lower mortality rates: 11,500 lives saved over a three year period

In fact, more than 60 independent research studies have confirmed the widespread usage of UpToDate and its association with improved patient care and hospital performance.

1.Use of UpToDate and outcomes in US hospitals. Isaac T, Zheng J, Jha A. J Hosp Med. 2012 Feb;7(2):85-90. doi: 10.1002/jhm.944. Epub 2011 Nov 16.

UpToDate is the Only

Clinical Decision Support

Resource Associated with

Improved Outcomes.

To learn more, please visit our website at www.uptodate.com


Conference programSaturday, June 13, 201511:00 – 12:00 HealthCareCAN – Annual meeting and ceremonies Henry/Johnson

Sunday, June 14, 201512:00 – 17:30 Registration Confederation Foyer

13:30 – 15:00 CCHL – Annual general meeting and ceremonies Sir John A. MacDonald

15:00 – 16:00 CCHL/HealthCareCAN joint reception Archibald/Campbell

17:15 – 23:00 CCHL – National Awards Gala (Pre-registration mandatory) Harbourview Rooms and Confederation Ballroom

Monday, June 15, 2015 07:00 – 17:30 Registration Confederation Foyer


What Canadians told us: Launching the results of a Pope HealthCareCAN commissioned public opinion poll Canadians continue to rank healthcare among their top issues. Addressing their concerns pertaining to leadership and innovation, this session will announce the findings of a national Ipsos Reid public opinion poll, commissioned by HealthCareCAN released on June 15th. These important survey results are specially timed to coincide with the possible release of the Minister of Health’s Advisory Panel on Healthcare Innovation, and with the Great Canadian Healthcare Debate, as we head into election 2015. Will healthcare be a defining issue in the fall election? If not, why not? These research results may surprise you.

SpeakerBill Tholl – President and CEO, HealthCareCANNewly elected Chair – HealthCareCAN (June 2015)

Pantone 7463 | CMYK: 100, 43, 0, 63 Pantone 361 | CMYK: 69, 0, 100, 0


Engagement, innovation, improvement...and evidence Henry/Johnson Technological innovation – including new drugs, medical devices, diagnostics, and procedures – can strengthen our health system and improve patient outcomes. But new doesn’t necessarily mean better. Decision-makers are inundated with expensive new technologies, only some of which address their most pressing healthcare issues and many of which promise only marginal increases in clinical effectiveness, often at a higher price tag. A distinguished panel of health leaders will discuss health system pressures and the challenges they face, and how they use evidence to identify and harness the benefits of true innovation.

ModeratorBrian O’Rourke, President and CEO, Canadian Agency for Drugs and Technologies in Health

PanelistsBruce Cooper – Deputy Minister of Health and Community Services, Government of Newfoundland and LabradorPaula English – Chief, Program Standards & Quality, Nova Scotia Department of Health and WellnessTom Maston – Deputy Minister of Health, Province of New BrunswickMichael Mayne – Deputy Minister of Health & Wellness, Province of Prince Edward Island

Health leadership performance and sustainability: Tilley/Tupper What’s leadership got to do with it?The Canadian Health Leadership Network (CHLNet), a value network, is dedicated to improving Canadian health performance and sustainability through evidence-based leadership. We believe that evidence is foundational for best practice of leadership and leadership development. Come join us to hear what is happening both nationally and internationally (United Kingdom and Australia especially) in building and curating this knowledge, and how CHLNet is linking the research community and decision-maker community together to achieve this shared purpose.

SpeakersRachel Bard – Eastern Champion, CHLNetGraham Dickson – Senior Policy Advisor, CHLNetKelly Grimes – Executive Director, CHLNetGillian Kernaghan – Co-Chair, CHLNet and CEO, St. Joseph’s Health Care, LondonGarth Waite – Health PEINadine Whelan – Eastern Health

Advancing workplace mental health: Archibald/Campbell From knowledge to actionThe workplace plays an essential part in maintaining positive mental health. Yet it can also be a stressful environment that contributes to the rise of mental health problems and illnesses. In fact, healthcare workers are 1.5 times more likely to be off work due to illness or disability than people in all other sectors. To support mental health in all workplaces across Canada, the National Standard for Psychological Health and Safety in the Workplace was released in 2013. Join the Mental Health Commission of Canada for this breakfast session to learn more about the National Standard and how you can begin, or be better prepared, to continue your journey.

SpeakerEd Mantler, CHE – Vice President, Programs and Priorities, Mental Health Commission of Canada

Breakfast sessions | Monday, June 15, 2015 • 07:15 – 08:15


Monday,June15,2015•09:10–10:30 |Plenary session

07:15–08:15 Continental breakfast – Exhibits and poster viewing Confederation Foyer

08:30–09:10 PLENary Welcome and opening ceremonies Confederation Ballroom

09:10–10:30 PLENary Driving innovation in Canada – Confederation Ballroom The view from the Federal Minister of Health

TheHonourableRonaAmbrose,MinisterofHealth,isexpectedtospeakaboutthefederalgovernment’shealthandhealthcarepriorities.

SpeakerThe Honourable Rona Ambrose, P.C., M.P. –HealthCanada

FirstelectedasaMemberofParliamentforEdmonton-SpruceGrovein2004,Minister ambrosewasre-electedin2006,2008and2011.Ms.AmbrosewasappointedMinisterofHealthonJuly15,2013.

Ms.AmbrosehasheldseveralpositionsinPrimeMinisterStephenHarper’scabinet:shewasappointedMinisteroftheEnvironmentinFebruary2006,MinisterofIntergovernmentalAffairsandMinisterofWesternEconomicDiversificationinJanuary2007,MinisterofLabourinOctober2008andMinisterofPublicWorksandGovernmentServicesCanadainJanuary2010.InApril2010,shewasappointedtotheadditionalpositionofMinisterfor

theStatusofWomen.

WhenshewasappointedMinisteroftheEnvironmentin2006,shewastheyoungestwomantobeappointedtoCabinetinCanadianhistory.AsEnvironmentMinister,Ms.AmbroseintroducedtheCleanAirActandwasaleaderincallingforanewinternationalagreement,whichwouldincludeallmajoremitters,apositionnowadoptedbytheinternationalcommunityintheCopenhagenAccord.

AsMinisterofLabour,shehelpedresolvestrikesatVIARail,Ottawa’spublictransitsystemandtheCanadianNationalRailway.

InherroleasMinisterofPublicWorksandGovernmentServicesCanada,Ms.Ambrosemadeimprovingthetransparency,accountabilityandfairnessoftheprocurementprocessoneofhertoppriorities.WhentheGovernmentofCanadamadethehistoricdecisiontobuildtheRoyalCanadianNavyandCanadianCoastGuardfleetsinCanada,itwasunderherleadershipthattheGovernmentofCanadadevelopedandimplementedthesuccessfulNationalShipbuildingProcurementStrategy.Thisstrategyensuredthattheprocessusedtoaward$33billionincontractswasfair,independentandmerit-based.

AsMinisterfortheStatusofWomen,sheworkedtirelesslytoaddresstheproblemofviolenceagainstwomenandgirls.ShehasshownleadershipbyraisingawarenessofhonourcrimesinCanadaandpromotingequalrightsforAboriginalwomen.

SheledCanada’scallforan“InternationalDayoftheGirl”attheUnitedNationstohelpraiseawarenessofthediscriminationfacedbygirls,aswellastheirtremendouspotential.TheHouseofCommonsunanimouslysupportedamotionputforwardbyMs.AmbrosetohaveCanadaleadthisinternationalcampaign.TheresolutiondesignatingtheInternationalDayoftheGirlwasadoptedbytheUNGeneralAssemblyonDecember19,2011.CanadacelebratedthefirstInternationalDayoftheGirlonOctober11,2012.

Hercommunityservicehasincludedinvolvementwithorganizationsworkingtoendviolenceagainstwomen;includingtheStatusofWomenActionGroup,theVictoriaSexualAssaultandSexualAbuseCrisisCentre,andtheEdmontonWomen’sShelter.

Ms.AmbroseholdsaBachelorofArtsfromtheUniversityofVictoriaandaMaster’sDegreeinPoliticalSciencefromtheUniversityofAlberta.



Concurrent sessions |Monday,June15,2015•11:00–12:00

11:00–12:00 CoNCurrENt sEssIoNs uLS/EO/AR/DC/ST Session 1 Shifting culture, shifting care: Tilley/Tupper From ‘usual’ care to chronic care through collaboration in Atlantic Canada Part I. Governance and management: The leader’s role (Intermediate)

Inwhathasbeendescribedas“unprecedented,”17regionalhealthauthoritiesacrossfourprovincesagreedtosupportinterdisciplinarychroniccareimprovementteams.WithcollaborativeassistancefromtheCanadianFoundationforHealthcareImprovement(CFHI)–anot-for-profit,federallyfundedorganizationdedicatedtoacceleratinghealthcareimprovement–andendorsementfromtheprovincialdepartmentsofhealth,teamsoffrontlinecliniciansandmanagersfromacrossAtlanticCanadacametogethertodesign,implement,evaluateandsharehealthcareimprovementsthataremakingadifferenceforpeoplelivingwithcomplex,chronicdiseases.ThissessionwillfocusontheapproachCFHIandtheAtlanticpartnerstooktodevelopanddeliverthe“AtlanticHealthcareCollaborationforInnovationandImprovementinChronicDisease”andtheteam-levelandcollaboration-wideresults.Thissessionwillofferparticipantsalookatasystematicandat-scaleapproachto:

• Redesigninghealthcaresothatitisorientedtowardchroniccare;• Recalibratinghealthcaresothatpatientsandfamiliesaretrulyatthecentre;and• Enhancingskillsandcapabilities,whilealsomotivatinghealthcaremanagersandtheclinicalfrontlinetomakedisruptivechangestoimprovechroniccareforpatientsandfamiliesdistinguishinggoodchronicillnesscarefromusualcareandworkingtoclosethequalitygaptomakebestpracticescommonacrossregionsandprovinces.

ToldfromtheperspectivesoftheCEOsandseniorleadershipwhosetthevision,co-sponsoredthecollaborationandfreedupthetimeforclinicianstobeinvolved;andthefacultywhosupportedtheteamstacticallyandstrategically.Thissessionwillprovidecase-in-point:“Ifyouwanttogofar,gotogether.”

ModeratorJenn Verma – CanadianFoundationforHealthcareImprovement

SpeakersRichard Wedge –HealthPEIandAtlanticHealthcareCollaborationExecutiveCommitteeJean-Louis Denis–AtlanticHealthcareCollaboration(AHC)andÉcolenationaled’administrationpublique,CanadaResearchChairinGovernanceandTransformationChris Power, CHE –CanadianPatientSafetyInstitute

vSTSession 2 Demystifying innovation: The Ten Types of Henry/Johnson innovation – Idea sprint – Part I (Introductory)

Innovationisoftenviewedasthedomainoftheraregenius,andthatitrequiresthinking‘outsidethebox’andstartswithbrainstorming.Moreoftenthanshouldbeexpected,peopleandorganizationsfailasinnovators,fallingpreytothesecommonmyths.Wehavespentthelast30yearsdemystifyingandde-riskinginnovation,understandingitasasciencetohelpindividualsandorganizationsbecomefarmoreeffectiveinnovators.

Duringourworkshop,wewillintroduceandapplyourproprietaryandproveninnovationtoolsandmethodstoparticipants.WewillintroduceparticipantstotheTenTypesframeworkthatmayhelpleadersandpractitionersatalllevelsbecomemoreeffectiveinnovators.Usingexamplesfromhealthcareandotherindustries,wewillarticulatehowtheframeworkhasbeenapplied,andprovideaglimpseatemergingtechnologiesthatmayimpacthowoursectorinnovatesinthefuture.

Whilenopreviousexperienceisrequired,workshopparticipantsshouldcomepreparedtotackleinnovationproblemsintheirorganizationsandbereadytoengageinasprintversionofourIdeasCamp.Ingroups,wewillconstructideastosignificantlychangethewayweaddresscommonproblemsinoursystem,whichparticipantsmaytakebacktotheirrespectiveorganizations,alongwiththeframework,tofurtherprototypeandrefine,and/orbuildnewideas.

FacilitatorsLisa Purdy, Terry Stuart, Blaine Woodcock –Deloitte


Monday,June15,2015•11:00–12:00 |Concurrent sessions

uST Session 3 An ecosystem perspective on leading health Pope innovation adoption and scalability (Intermediate)

Dr.AnneSnowdonfromtheIveyInternationalCentreforHealthInnovation(IICHI)willmoderateapresentationanddiscussionthatexploreswhatitmeanstothinkandactoninnovationadoptionatasystemlevel.Byconceivingoftheinnovationenvironmentasanecosystem,wechangehowtheissueofinnovationadoptionisframed;andbyputtingitintosystemsterms,weseethattheissuesthatimpactleadershipinthiscontextcannotbecontainedtoasingleorganizationorpartnership.Transformingthesystemrequiressystemsthinking.

ThispanelwillintroduceattendeestotheecosystemapproachtoinnovationadoptionandscalingthatisusedbyIICHIanddiscusswhatitmeansforhealthcareleaders.Itwillbringtogetherperspectivesoftheclinicalleader(SarahPadfield,COO,Chatham-KentHealthAlliance),industrypartners(JeanMireault,VPClinicalAffairs,MediaMedTech),andhealthfinancemanagementanddirection(GarySwitzer,CEO,ErieSt.ClairLocalAreaHealthNetwork).AttendeeswillhavetheopportunitytolearnfirsthandwhatinnovationadoptionlookslikefromthreeorganizationswhohaveworkedwithIICHIandwillspeaktotheirroleintheinnovationecosystemandwhatleadershipmeansinthecontextofinnovationadoption.

ModeratorAnne Snowdon–IveyInternationalCentreforHealthInnovation

PanelistsSarah Padfield, CHE–Chatham-KentHealthAllianceJean Mireault –MediaMedTechGary Switzer–ErieSt.ClairLocalAreaHealthNetwork

uAR/DC Session 4 Mental illness programs (Introductory / Intermediate) Chandler

Thissessionwillfocusonresearchonanti-stigmainterventionprogramstohelpidentifybestpracticesforprogrammingsuccessaswellasOntarioShores’creationofanewprogramtransformingmentalhealthservicesforadolescents.

AbstractsCombating mental illness-related stigma in healthcare: How to build an effective programStephanie Knaak, Geeta Modgill–MentalHealthCommissionofCanadaScott Patten–CummingSchoolofMedicine,DepartmentofCommunityHealthSciences,UniversityofCalgary

Adolescent mental health service transformation Cynthia Weaver, Sheila Neuburger –OntarioShoresCentreforMentalHealthSciences

mAR/STSession 5 Patient and staff safety(Intermediate) Archibald/Campbell

ThissessionwilldescribethedevelopmentandoutcomesoftheSafePatients/SafeStaffProgramimplementedtoimproveoutcomesforhospitalizedolderadultsandstaffprovidingcareatMountSinaiHospital.Amulti-pronginfectionsafetystrategylaunchedtoachievethegoalofcreatinganultra-safeenvironmentforthepatientsandthestaffofLondonHealthSciencesCentrewillalsobefeatured.

AbstractsSafe Patients/Safe Staff: Improving patient and staff outcomes in the care of hospitalized older adults with behavioural disturbances Jocelyn Bennett, Lesley Wiesenfeld, Carla Loftus, Mavis Afriyie-Boateng–MountSinaiHospital

Achieving a culture of infection safety in acute care Cathy Vandersluis–LondonHealthSciencesCentre



umAR/EO Session 6 Community and citizen engagement Cartier/Langevin (Introductory / Intermediate)

ThissessionwillfocusonhowAnnapolisValleyHealthrecentlyrenewedstrategicplanischangingtheconversationaroundhealthandenhancingtheparticipationofthepublicandpartnersandonacomprehensiveapproachtocitizenengagementdevelopedatCapitalDistrictHealthAuthoritythatactedasthedrivingforceforthedesignandimplementationofaninnovative,community-basedteam.BothprojectsweredevelopedwiththeuseoftheIAP2framework.

AbstractsCreating healthier communities together: A public engagement strategy for Annapolis Valley Health’s Strategic PlanBradley Osmond–AnnapolisValleyDistrictHealthAuthorityJanet Knox, CHE–NovaScotiaHealthAuthority

Transforming care through community conversations: The development of an innovative community-based model through citizen engagement Graeme Kohler, Shannon Ryan Carson, Lisa Sutherland, Heather Beaton, Tina McPhee, Sarah Manley, Lynn Lowe, CHE–CapitalDistrictHealthAuthority

upDC/ST Session 7 Innovative technology Steeves/McGee (Intermediate / Advanced)ThissessionwillfocusonhowimprovedpatientengagementusingonlinesurveyshashelpedfurtherSt.Joseph’sHealthCentre’sstrategicpriorityofdeliveringanexceptionalexperiencetotheirpatientsaswellasoutlinethebuildingofacoalitionbetweenEasternHealthandSaintElizabethHealthCareerCollegetobringinnovativeeducationtohundredsofhealthcareprofessionals.

AbstractsEngaging patients online: Electronic patient surveys and panels Patrick Soo, Greg Zaffarano–St.Joseph’sHealthCentreToronto

Advancing innovation, engagement and learning through the development and implementation of a new e-learning platform between Eastern Health (EH) and Saint Elizabeth Health Career College (SEHCC)Mollie Butler, Heather Hunt-Smith, Katherine Chubbs–EasternHealthAuthorityKim Miller–SaintElizabethHealthCareerCollege

vLS Session 8 Health leaders coaches’ corner Brown

Takeyourleadershiptothenextlevel.ComeandspeakwithleadersfromacrossCanadainanintimatesetting.Heartheirstories,askquestionsandgainvaluableadvice.Leadersofhealthregions,hospitals,privatesectorandcommunityorganizations,fromcoasttocoast,willbeavailabletoprovidearmchaircoachinginrelaxedsurroundings.

Thissessionisidealforemerging,mid-careerorseniorleaders,lookingforadviceandfeedbackfromsomeofCanada’smostrespectedhealthleaders.Delegates must pre-register to participate in one of the two coaching sessions. Please check with the registration desk for possible openings.

Sponsored by: Roche

CoachesSarah Downey, CHE–PresidentandCEO,TorontoEastGeneralHospitalFrançois Drolet–Director,BusinessDevelopment,RocheDiagnosticsArlene Gallant-Bernard, CHE–ChiefAdministrativeOfficer,PrinceCountyHospital,CommunityHospitalsWestandtheProvincialRenalProgram,HealthPEITim Guest –VPAcuteCareandChiefNursingOfficer,AnnapolisValleyHealthCathy Hecimovich, CHE–ChiefExecutiveOfficer,CentralWestCommunityCareAccessCentreJim Hornell –PresidentandCEO,BrantCommunityHealthcareSystemRon Noble, FCCHL–VicePresident,TrilliumHealthPartnersDavid Thompson, CHE –VicePresidentSeniorsCareandClinicalServices,ProvidenceHealthCareJohn Roland Young, CHE–Captain(Navy),NationalDefence

19

INSPIRING NEXT GENERATION

HEALTH LEADERS THROUGH

REAL-WORLD EXPERIENCE

Visit the poster area in the Confederation Foyer to get inspired by

real-world leadership stories.

cchl-ccls.ca

Giving voice to hospitalsand healthcare organizationsacross Canada

Visit us online at healthcarecan.caVisit us at booth #9



12:00–13:30 Luncheon Confederation Ballroom PresentationoftheRobertWoodJohnsonAwards Sponsored by: Johnson & Johnson Medical Companies

13:45–15:15 CoNCurrENt sEssIoNsmLS/EO/AR/DC/ST Session 9Shifting culture, shifting care: Tilley/Tupper From ‘usual’ care to chronic care through collaboration in Atlantic Canada Part II. Redesigning chronic care: Creating disruptive change at the clinical frontline(Introductory)

‘Usual’caretreatsacuteillnessoverbriefperiodsoftimeanddoeslittletohelppreventdiseaseorsupportpatientsorprovidersinmoreeffectivelymanagingchronicconditions.Goodchronicillnesscaredistinguishesitselfinitsfocusonprimarycarewith‘whole-person’knowledgeofthepatient,cleareraccountabilityforthetotalityofcare,andrelationshipswithspecialiststhatimprovecareandincreaseprimarycareexpertise.Chroniccarechallengestheoldadage,“We’vealwaysdoneitthisway”andmovesfromafixationonvolumestoafocusonvalue(what matters to patients).Achroniccareapproachisultimatelyaboutshiftingfromdisease-oriented,provider-centricandhospital-drivencaretocarethatispersonandfamily-centeredandmeetspeoplewheretheyare.Itinvolvesarelianceoninterprofessionalteams,teachingself-careskills(tobothprovidersandpatients),andengagingpatientsandfamiliesinthehealthcareredesignanddelivery.Thissessionwillsharecreativesolutionsformakingtheshiftusingreal-lifeexamplesofclinicianswhoareshiftingcultureandshiftingcare.Participantswillexploreoptimalconditionsforchroniccareimprovement,reflectingon:

•Whatkindsofchangestopracticesystemsimprovechroniccare;•Whatdistinguishesgoodchronicillnesscarefrom‘usual’carefromapatientandproviderperspective;and• Howdoyoumotivatetheclinicalfrontlinetomakedisruptivechangestoimprovechroniccareforpatientsandfamilies?

Thesuccessofthehealthcaresystemdependsonourabilitytodevelopchroniccareinconcertwithacutecare.Itrequireschangesstructurally,institutionallyandculturally.

ModeratorClaudia Amar –CanadianFoundationforHealthcareImprovement

Speakers Michael Vallis –BehaviourChangeInstitute,DalhousieUniversityandCapitalHealth,NSDarla King–WesternHealth,NLDonna MacAusland –HealthPEIAnnette Harland –HorizonHealthNetwork,NB

vEO/LS/DC Session 10 Engaging Emerging Health Leaders Archibald/Campbell in creating a culture of innovation and improvement (Intermediate)

Byengagingemergingleadersatvariousstagesofemployment,midtoseniorleadershavetheopportunitytoleveragenewleaderstodriveacultureofinnovationandimprovementintheirorganizations.Theaimofthispanelsessionisformidtoseniorleaderstogaintangibleideasformeetingemergingleaders’learninganddevelopmentneeds,whilealsoachievingorganizationalgoals.Morespecifically,theobjectivesofthesessionaretwofold:1)TopresentthematicresultsfromanonlinesurveyoftheEmergingHealthLeaders(EHL)membership–anationalnetworkrepresentingleadersintheearlystagesoftheirhealthleadershipcareer–regardingemergingleaders’perceptionsonthistopic,and;2)Tohaveafacilitateddialoguebetweenemergingleadersandseasonedleadersregardingthesurveyresultsandtheirimplicationsforhealthcareorganizations.

Theonlinesurveywillfocusonsolicitingemergingleaders’perceptionsregardingthetypesofleadershipcompetenciesandlearningneedsthattheybelievearerequiredtocreateacultureofinnovationandimprovement.Thesurveywillalsoidentifyemerginghealthleaders’opinionsregardingcurrentbarriersand

facilitatorstoacquiringandapplyingthesecompetencies.Thematicanalysisofthenationaldatawillbepresented,andamoderatedpaneldiscussionwillfeatureemergingandseniorleaders’reflectionsregardingtheEHLsurveyresults.Thedialoguewillfocusongeneratingrecommendationsaboutwaysinwhichleaderscanhelptosupportemergingleadersdriveacultureofengagement,innovationandimprovement.

ModeratorRonald Lindstrom, FCCHL–RoyalRoadsUniversity

PanelistsJennifer Pougnet–EmergingHealthLeadersNationalAlexandra Harris, CHE –EmergingHealthLeadersTorontoCarl Amrhein –AlbertaHealthServicesWinnie Doyle–St.Joseph’sHealthcareHamilton

vST Session 11 Demystifying innovation: The Ten Types Henry/Johnson of innovation - Idea sprint – Part II (Introductory)

Innovationisoftenviewedasthedomainoftheraregenius,andthatitrequiresthinking‘outsidethebox’andstartswithbrainstorming.Moreoftenthanshouldbeexpected,peopleandorganizationsfailasinnovators,fallingpreytothesecommonmyths.Wehavespentthelast30yearsdemystifyingandde-riskinginnovation,understandingitasasciencetohelpindividualsandorganizationsbecomefarmoreeffectiveinnovators.

Duringourworkshop,wewillintroduceandapplyourproprietaryandproveninnovationtoolsandmethodstoparticipants.WewillintroduceparticipantstotheTenTypesframeworkthatmayhelpleadersandpractitionersatalllevelsbecomemoreeffectiveinnovators.Usingexamplesfromhealthcareandotherindustries,wewillarticulatehowtheframeworkhasbeenapplied,andprovideaglimpseatemergingtechnologiesthatmayimpacthowoursectorinnovatesinthefuture.

Whilenopreviousexperienceisrequired,workshopparticipantsshouldcomepreparedtotackleinnovationproblemsintheirorganizationsandbereadytoengageinasprintversionofourIdeasCamp.Ingroups,wewillconstructideastosignificantlychangethewayweaddresscommonproblemsinoursystem,whichparticipantsmaytakebacktotheirrespectiveorganizations,alongwiththeframework,tofurtherprototypeandrefine,and/orbuildnewideas.

FacilitatorsLisa Purdy, Terry Stuart, Blaine Woodcock–Deloitte

uST Session 12Improving transitions in healthcare - Pope Delivering value and changing outcomes through patient engagement and technology - A panel’s perspective(Introductory)

AfirstinCanada,theNorthumberlandcommunitypartnershipisacoalitionofpatients,familycaregivers,andcross-sectorproviderswhohavepartneredtogethertomakesystem-widechangesthatwillimprovetheexperienceandmeettheneedsofpatientsandtheircaregiversastheytransitionthroughthehealthcaresystem.AlackofconnectivityandbreakdownsincommunicationwithinthemedicalinfrastructurearesomeofthemajorissueschallengingtheCanadianhealthcaresystem.Seniorsoftenexperiencepoortransitionsacrossthehealthcaresystemtypifiedbynon-person-centeredapproachesandalackofgerontologicalprinciplesthatcontributetocomplexityofcare.

Thegoalofthepartnershipistomakechangesthatare:drivenbytheneedsandexperiencesofpatientsandfamilycaregivers;poweredbyauniquepartnershipofpatients,caregivers,andproviders;championedbyacommunityofhealthcareleaders;andgroundedinaninnovativeuseofexperiencedbasedco-design,andthedevelopmentanduseofinnovativetechnology.

Connectingthecircleofcareandimprovingtransitionswillinfluencesystem-widechange,improveexperiences,andcreatesignificantefficienciesinourhealthcaresystem.

Thepanelperspectiveanddiscussionwillbeprovidedby:seniorexecutive,projectmanager,gerontologyspecialist,andmoderatedbytheleadorganization’sCEO.





Moderator Linda Davis, CHE–NorthumberlandHillsHospital

PanelistsWendy Kolodziejczak, Maryanne Brown–PATHHelen Brenner –PATHandNorthumberlandHillsHospital

uEO/ST Session 13 Performance management and Cartier/Langevin staff engagement (Introductory / Intermediate)

Thissessionwillfeaturepracticalideasforimplementinganonlineemployeeperformancemanagementprocess;mentalwellnessstrategiestopositivelyimpactwellness,performance,engagement,andtheorganization’sbottomlineaswellashowanorganizationusedstorytellingtobuildacultureofconnectiontovision,collaboration,engagement,recognition,celebration,andinnovation.

AbstractsDriving engagement and culture change through performance management Renée Légaré, Greg Hedgecoe–TheOttawaHospital

Providence Health Care, shifting from a “sick time problem” to championing mental wellnessSandy Coughlin, Heather Mak –ProvidenceHealthCare

Lights, camera, action!: The power of an organization wide film festival and art gallery in sharing the organization’s vision and enhancing engagement Kathryn Adams, Lindsey Glazier, Sandra Ramelli –HamiltonHealthSciences

umDC/ST Session 14 Collaboration for improved care(Intermediate) Steeves/McGee

ThissessionwillincludelessonslearnedfromdevelopingQualityManagementPartnershipanddesigningthequalitymanagementprogramsforimprovedpatientcareinOntario.ThesuccessfuloutcomesoftheRapidAccesstoConsultativeExpertise(RACE)modelofsharedcarewillbesharedandyouwillalsolearnhowanon-profitinsuranceprovidercollatedknowledgefromclaimsatindividualorganizationsandtranslateditacrossthehealthcaresystemtoimprovequalityandsafety.

AbstractsThe Quality Management Partnership: Collaborating to improve quality and patient care in Ontario Laurie Bourne, CHE, Lynn Guerriero, CHE–CancerCareOntarioWade Hillier–CollegeofPhysiciansandSurgeonsofOntario

Rapid Access to Consultative Expertise (RACE): An innovative model of shared care Margot Wilson, CHE, Garey Mazowita, Robert Levy, David Thompson, CHE –ProvidenceHealthCareBethina Abrahams–DoctorsofBC

Translating knowledge from medical legal claims to improve quality and safety Polly Stevens, Sara Chow–HealthcareInsuranceReciprocalofCanada(HIROC)Margaret Dumoulin–TheOttawaHospital



nEO Session 15 Engagement and collaboration(Intermediate) Chandler

Thissessionwillfeatureapresentationontheresultsofaprovincialconsultationinvolving1100nursesfromdirectcare,leadershipandeducatorrolesacrossvarioushealthsectorsandnursingeducationprograms.ThesecondpresentationwilldemonstratehowaNursingLeadershipTeamdevelopedstructurestosupporttheimplementationandevaluationofaNursingAssistantIntegrationproject.

AbstractsIt’s all about synergies: Optimizing role clarity within the nursing intraprofessional team Sara Lankshear–RélévéConsultingDianne Martin, Annette Weeres–RegisteredPracticalNursesAssociationofOntarioJanet Rush–Healthcareconsultant

Supporting the integration of nursing assistants into established registered nurse teams Astride Bazile, Susan Drouin–McGillUniversityHealthCentre

vLS Session 16 Health leaders coaches’ corner Brown

Takeyourleadershiptothenextlevel.ComeandspeakwithleadersfromacrossCanadainanintimatesetting.Heartheirstories,askquestionsandgainvaluableadvice.Leadersofhealthregions,hospitals,privatesectorandcommunityorganizations,fromcoasttocoast,willbeavailabletoprovidearmchaircoachinginrelaxedsurroundings.

Thissessionisidealforemerging,mid-careerorseniorleaders,lookingforadviceandfeedbackfromsomeofCanada’smostrespectedhealthleaders.Delegates must pre-register to participate in one of the two coaching sessions. Please check with the registration desk for possible openings.

Sponsored by: Roche

CoachesJoanne Bezzubetz, CHE –VicePresident,PatientCareServices,TheRoyalOttawaMentalHealthCentreFrançois Drolet –Director,BusinessDevelopment,RocheDiagnosticsMichael Heenan, CHE–VicePresident,St.Joseph’sHealthCentre,TorontoKathy MacNeil, CHE –ExecutiveVicePresident,Quality,SafetyandExperience,IslandHealthAndrew Neuner –ChiefExecutiveOfficer,HealthQualityCouncilofAlbertaSarah Padfield, CHE–ChiefOperatingOfficer,Chatham-KentHealthAllianceChris Power, CHE –ChiefExecutiveOfficer,CanadianPatientSafetyInstituteGabriela Prada, CHE–Director,HealthInnovationPolicyandEvaluation,TheConferenceBoardofCanadaBruce Swan, FCCHL –Associate,B.H.Swan&Associates

15:15–15:45 Networking break – Exhibits and poster viewing Confederation Foyer Sponsored by: HealthPro


Monday,June15,2015•15:45–17:00 |Plenary session

15:45–17:00 PLENary Current trends in health system innovation Confederation Ballroom in global health systems

Dr.AnneSnowdonandDr.CharlesAlessiwillexplorethecurrenttrendsinhealthsysteminnovationinglobalhealthsystems,andwillcomparethosetrendswithcurrentstrengthsandopportunitiesfortransformativechangeinCanadianhealthsystems.Acomparativeanalysisofglobalhealthsystemswillexaminethecostandthevaluehealthsystemsdelivertopopulationstheyaremandatedtoserve,whichservesasaplatformtoaddressconsumertrendstowardspersonalizationofhealthsystemsglobally.Canada’sprogresstodateandlessonstobelearnedfromthesuccessofothercountriessuchastheUKwillbethefocusofdiscussionduringthissession.

Speakers Anne Snowdon–Chair,IveyInternationalCentreforHealthInnovationCharles Alessi –Co-Chair,NationalAssociationofPrimaryCare,NHSConfederation;SeniorAdvisor,PublicHealthEngland;LeadDementia,PublicHealthEngland;SeniorAdvisorNHSClinicalCommissioners

dr. anne snowdonhasdedicatedmuchofhercareertoproducingresearchandadvancinginnovationthatwillimprovethehealthandwell-beingofCanadians.AsAcademicChairoftheInternationalCentreforHealthInnovationatWesternUniversity’sIveyBusinessSchool,Dr.SnowdonleadstheCentre’sworktodrivehealthsystemsustainabilityandproductivity.

Apassionateeducator,Dr.Snowdonisanadvocateforinter-professionallearning,andhastaughtandmentoredstudentsacrossanumberoffacultiesanddisciplines.SheisaprofessoratWesternUniversity’sIveyBusinessSchoolandFacultyofHealthSciences,andis

cross-appointedtotheSchulichSchoolofMedicineandDentistryandtheFacultyofEngineering.SheisalsoanAssociateProfessortotheadjunctacademicstaffoftheSchoolofRehabilitationTherapyatQueen’sUniversity.

Currently,Dr.Snowdonisleadingover15innovationresearchinitiativesacrossCanadaandisanAdvisoryBoardmemberoftheCanadianInstitutesforHealthResearchInstituteforHumanDevelopmentandChildandyouthHealth,ontheBoardofDirectorsfortheLondonEconomicDevelopmentCorporation,andamemberoftheOntarioHealthInnovationCouncil.Dr.Snowdonhaspublishedmorethan70researcharticlesandreceivedover$7millioninresearchgrants.

SheholdsaBachelorofScienceinNursingfromTheUniversityofWesternOntario,aMastersofSciencefromMcGillUniversityandaPhDinNursingfromtheUniversityofMichigan.SheisaFulbrightScholarandwasawardedtheSocialSciencesandHumanitiesResearchCouncilDoctoralFellowshipforherdoctoralresearch.

dr. charles alessiisageneralpractitionerinSouthWestLondon.Dr.AlessihasextensiveexperiencewiththeNHSinavarietyofseniorpositionsinbothprimaryandsecondarycareaswellasPrimaryCareTrustsandHealthAuthorities.Dr.AlessiassumedtheroleofChairmanoftheNationalAssociationofPrimaryCare(NAPC)inJanuary2012andbecameCo-ChairinSeptember2014.HeisalsoSeniorAdvisorofNHSClinicalCommissioners.

InJuly2012,hewasappointedAdjunctResearchProfessoratWesternUniversity’sIveySchoolofBusiness,fortheMBAinHealthInnovationprogramandinJuly2013wasalso

appointedAdjunctResearchProfessorinClinicalNeurosciencesattheSchulichSchoolofMedicineandDentistryatWesternUniversityinCanada.

InJanuary2013,hewasappointedasSeniorAdvisortoPublicHealthEnglandandwasappointedleadforDementiainJanuary2014andleadforWellnessinOctober2014.

HealsositsonthementalhealthAdvisoryBoardofoneofthelargestAcademicHealthNetworks,UniversityCollegeLondonAcademicHealthPartnershipandinSeptember2014,wasappointedVisitingProfessorofPsychology&LanguageSciences–ClinicalEducationalandHealthPsychologyatUniversityCollegeLondon.

Hehasextensiveexperienceofworkingatseniorlevelsbothnationallyandinternationally,inEuropeandtheAmericas.AsCo-ChairoftheNAPC,whichrepresentstheoutofhospitalsectorintheNHSConfederation,heisveryactiveinthedevelopmentofpolicyinhealthcareandinternationallyhehasbeenactiveinadvisingbothgovernmentsandinternationalorganizations.HealsohasexperienceofmilitarymedicineuntilrecentlyactingasDirectorofMedicineandClinicalGovernancefortheBritishArmedForcesinGermany.


Program | Monday, June 15, 2015 • 17:00 – 22:30

17:00 – 17:15 PLENARY Great Canadian Healthcare Debate Confederation Ballroom resolution voting

During this session, conference delegates will be asked to vote on their priorities from a list of the “top ten” motions to be debated on day two of the conference. Hosted by Tony Dagnone, FCCHL, FACHE and Chair of the Great Canadian Healthcare Debate’s Policy Resolution Committee, delegates will cast their votes using hand-held technology. Please familiarize yourself with the issues that have been identified as key challenges for the Canadian healthcare system and be prepared to let us know which ones you want to see debated!

If you pre-registered for NHLC, you will have received full Issue Briefs for each of the motions via email prior to the conference. Summary briefs for each motion can be found in your delegate package and at the registration desk. You can also access full Issue Briefs on the NHLC website at http://www.nhlc-cnls.ca/default1.asp?active_page_id=180.


17:15 – 18:30 Chairs’ reception Confederation Foyer

Brian Schmidt, FCCHL, Board Chair of the Canadian College of Health Leaders, Alice Downing and Chris Power, CHE past Co-chairs and the newly elected Chair (June 2015) of HealthCareCAN, are pleased to co-host a reception for all participants providing an excellent opportunity to meet board members, renew old acquaintances and make new ones.

Sponsored by: Johnson Controls

18:30 – 22:30 East Coast kitchen party (Pre-registration mandatory)

Experience a traditional East Coast Kitchen Party at the award-winning Peakes Quay Restaurant and Bar, just steps away from the PEI Convention Centre – join your colleagues for seafood chowder, oysters, mussels, lobster and live music.

A limited number of tickets may still be available at the registration desk at the cost of $100 + HST. Price includes dinner, two drink tickets and live music provided by Cynthia MacLeod and Jon Matthews. Meet in the main lobby at 18:20 to walk to Peakes Quay Restaurant and Bar.

Tuesday, June 16, 2015 07:00 – 17:00 Registration Confederation Foyer


LEADS Leadership Capabilities Framework: Archibald/Campbell Adopting and sustaining a LEADS environment

Strong healthcare leadership has been acknowledged as a national priority by First Ministers and the Health Care Innovation Working Group (Council of the Federation, July 2012). The LEADS in a Caring Environment (LEADS) leadership capabilities framework is the only leadership framework that has been designed specifically for the health system and is being adopted by health organizations across Canada.

Pantone 7463 | CMYK: 100, 43, 0, 63

Colours for use within identity:

Pantone 361 | CMYK: 69, 0, 100, 0


Tuesday, June 16, 2015 • 07:15 – 08:15 | Breakfast sessions

The LEADS Collaborative is a partnership that promotes collaboration with health organizations to become LEADS partners by adopting LEADS and working together to develop, adopt and sustain LEADS-based leadership strategies within organizations.

LEADS leadership development programs, provided through the LEADS Business Unit, are designed to link to the organization’s strategic plan, existing leadership development initiatives, supportive culture, strategic outcomes and talent management integration. Representatives from CCHL’s LEADS Business Unit, Hamilton Health Sciences and the Saskatchewan Leadership Program will present examples on how organizations have adopted, integrated and sustained the LEADS framework.

SpeakersEllen Melis – Strategic Director, LEADS Business UnitBrenda Lammi – Director, LEADS Operations, LEADS Business UnitSandra Ramelli – Director of Organizational Development, Hamilton Health SciencesBetty Mutwiri – Director, Organizational Learning and Leadership, People, Practice and Quality, Saskatoon Regional Health

Sponsored by: Roche

Better together: Creating a culture of partnership Tilley/Tupper and engagementThe Canadian Foundation for Healthcare Improvement (CFHI) is the exclusive Canadian partner for the U.S.-based Institute for Patient-and-Family-Centered Care’s (IPFCC’s) new campaign: Better Together: Partnering with Families. This campaign is calling on, and supporting, hospitals across North America to change the concept from families as ‘visitors’ to families as partners in care by replacing restrictive visiting hours policies with family presence policies. Preliminary research results will shed light on the state of visiting hours in hospitals across Canada.

SpeakersMaria Judd – Senior Director, Patient Engagement and Improvement, Canadian Foundation for Healthcare ImprovementAngela Morin – Patient and Family Experience Advisor, Kingston General HospitalEleanor Rivoire – Independent Patient Engagement and Healthcare Advisor and former Executive Vice-President and Chief Nurse Executive, Kingston General Hospital

The dynamic duo – Technology and clinician leadership: Henry/Johnson Key to success in PEIWe know that our patients are safer when processes are automated and when simplification and standardization are introduced. We also know that the introduction of technology is necessary but not sufficient to affect change. Key enablers like clinical leadership are key to improving access, efficiency and quality of care. Clinicians in executive leadership roles can be very effective in helping organizations achieve clinical transformations, including CPOE and other digital health milestones.

At this session, participants will receive an overview of the impact of digital health across Canada. They will also hear about specific examples of how the conference host province, PEI, is combining technology and clinician leadership to improve the patient experience for Islanders through computer provider order entry (CPOE), remote patient monitoring and other digital health innovations.

SpeakersTimothy J. Fitzpatrick – Chief Medical Information Officer, Health PEILouise Beauchesne – Executive Regional Director, Quebec & Atlantic, Canada Health Infoway


Breakfast sessions |Tuesday,June16,2015•07:15–08:15

Shaping our future together PopeThegreatestdangerintimesofturbulenceisnottheturbulence;itistoact withyesterday’slogic.–PeterDrucker

Sinceitsformation20yearsago,theCanadianInstituteforHealthInformation(CIHI)hasharnessedthepowerofdataandinformaticstobecomeanintegralpartofCanada’shealthcarelandscape.Thislandscapeischanging,andinanefforttoberesponsivetonewchallengesfacingitsstakeholders,CIHIhasbeenexploringfuturehealthcaredirectionsandinformationrequirements.Tounderstandthesenewopportunities,meaningfulconversationswereheldwithhealthleadersacrossthecountry,aswellaswithtechnologyinnovators,includingorganizationsnottraditionallyassociatedwithhealth,likeGoogleandLinkedIn.Thissessionwillspeaktothecross-countrydialogue,initialthinkingaboutfuturedirectionsandinnovationsunderway.

SpeakerDavid O’Toole –PresidentandCEO,CanadianInstituteforHealthInformation

07:15–08:15 Continental breakfast – Exhibits and poster viewing Confederation Foyer (Nopre-registrationrequired)

08:30–10:00 PLENary The good, the bad and the funny on Confederation Ballroom mental health

ThissessionwillexplorehowthestigmatizationofmentalillnesscontinuestocontributetotheeconomicburdenofhealthcareinCanada.

ThesessionwilloutlinewhytheNationalStandardforPsychologicalHealth&SafetyintheWorkplaceshouldbeadoptedthroughoutallareasofthehealthcaresystem.

CoupledwiththecompellingstoryofoneofCanada’sleadingcomediansandactresses,thisintimateandhilariouspresentationwillchallengeperceptionsandbeliefsaboutmentalhealthineachofourdailylives.

SpeakersLouise Bradley–PresidentandChiefExecutiveOfficer,MentalHealthCommissionofCanadaJessica Holmes–CelebratedComedianandAuthor

AproudNewfoundlander, louise BradleystartedhercareerasaregisterednurseinCornerBrook,Newfoundland,whereshediscoveredanimmediatepassionformentalhealth.

Louise’sworkhastakenheracrossthecountry,whereshehasheldarangeofpositionsacrossthehealthsector.Fromfrontlinenursing,toforensicandcorrectionscare,toresearch,teaching,andlarge-scalehospitaladministration,Louisehasseenmentalhealthissuesonthegroundandatthehighestadministrativelevel.

LouisebecamePresidentandCEOoftheMentalHealthCommissionofCanadain2010,afterservingasSeniorOperatingOfficerfortheUniversityofAlbertaHospital,oneofCanada’sleadingclinical,researchandteachinghospitals.

SheholdsdegreesfromDalhousieUniversityandNortheasternUniversityinBoston,whereshereceivedaMasterofSciencewithaspecializationinmentalhealth.In2012,shewasawardedtheQueen’sDiamondJubileeMedalinrecognitionofheroutstandingcontributionstothefieldofCanadianmentalhealth.

Inheryearsofwork,LouisehasheardfromhundredsofCanadianslivingwithmentalillnessandmentalhealthproblems.TheirstoriesareherinspirationtosparkleadingandlastingchangeformentalhealthcareinCanada.


Tuesday,June16,2015•10:30–12:00 |Concurrent sessions

Jessica holmes,afavouriteonCBCTV’sRoyal Canadian Air Farce,hasbroughtthehousedownopeningforgiantssuchasEllenDeGeneres,LeslieNielsen,JerrySeinfeld,andOprahWinfrey.Hercomedichigh-jinksandcrazyantics,toppedwithheruniqueknackforskeweringcelebrities(includingCelineDionandBritneySpears),aresuretoamuseeventhemoststraight-facedaudiences.Hergrace,bilingualism,andabilitytoreactontheflymakeheranaturalchoiceasanentertainer,emcee,ormore.

Asaperformer,Holmes’sproductionshavegarneredhera“PlatinumAward”atTheWorldfestInternationalFilmFestival,andnominationsforGeminiAwardsand

theprestigiousTimSimsScholarship.Sheisalsoknownforherworkinfilms,includingWelcome to Mooseport andCitizen Duane.

Holmesdevotesmuchtimetohelpingotherslivewell.Shemixeshumourwithhermessageaboutde-stressingandlaughingatlife’sshortcomings,speakingwithintelligenceandinsightonherownexperiences:dealingwithpost-partumdepression,findingwork-lifebalance,andre-ignitingpassion.SherecentlyreceivedcertificationasawellnesscoachfromSanDiego’sLifePurposeInstitute.

Herautobiographicalbook,I Love Your Laugh,waspublishedin2010.


10:30–12:00 CoNCurrENt sEssIoNsuAR Session 17Priority setting and resource allocation in Pope healthcare: Drawing on ethics and economics to inform practice (Advanced)

Healthorganizationstheworld-overmustallocateresourceswithinalimitedfundingenvelope.Recently,decision-makershavecomeundergreaterpressureasyear-over-yeargrowthinbudgetshasdecreasedandmanyorganizationshaveenteredintoaperiodofseriousfiscalconstraint.Theobjectiveofthispanelistoserveasaprimerforhealthcareleadersinimplementingevidence-basedyetpragmaticmethodstoguideresourceallocationactivity.WewillpresentasetofmethodsthathavebeenusedmanytimesoveracrossCanadaandoverseastoassistdecision-makersinaddressingfinancialchallengeswhileremainingtruetotheirorganizations’keyobjectivesofpopulationhealthandqualitypatientcare.WewillthenpresentrecentcasesfromEasternHealthinNewfoundlandandHealthPEIonPrinceEdwardIsland.Sincetheadoptionofthismethodology,bothEasternHealthandHealthPEIhavehadahighdegreeofsuccessinmeetingfinancialtargetsaswellasinre-allocationtobetteralignresourceswithorganizationalobjectives.Thepanelwillbeofparticularvaluetoseniorleaderswantingtotransformtheirownprioritysettingactivityorsimplyseekingabetterunderstandingofbestpracticeinprioritysettingandresourceallocationprocesses.

ModeratorHoward Waldner, CHE–CaledoniaSolutions

PanelistsCraig Mitton–UniversityofBritishColumbiaSharon Lehr –EasternHealthDenise Lewis-Fleming–HealthPEI

Sponsored by: DeltaWare


Concurrent sessions |Tuesday,June16,2015•10:30–12:00

vEO Session 18Patient and family engagement – Tilley/Tupper Essential for improvement and the future of healthcare innovation (Intermediate)

Increasinglyhighperforminghealthcaresystemsengagepatientsandfamiliestocreateacultureofpartnership,learningandinnovation.In2014,theCanadianFoundationforHealthcareImprovement(CFHI)createdthe“PartneringwithPatientsandFamilyforQualityImprovement”collaborativetoharnessthetransformationalapproachofpartneringwithpatientstoenabletheco-designofimprovementinitiatives,andleadtoimprovedqualityandsafety.Twenty-twoteamsfromacrossCanada,includingpatientsandfamilies,wereengagedtodevelop,implementandmeasuretheoutcomesofanimprovementstrategy.Thepanelwillsharetheemergingresultsofthecollaborative,alongwithconcrete,innovativewaystomeaningfullypartnerwithpatientsandfamilies.

Participantswill:1.Hearthewinningconditionsforpatientandfamilypartnershipstocreatesustainablequalityandsafetyimprovements.

2.LearnhoworganizationsintheCFHIcollaborativepartneredwithpatientsandfamilies,aligningqualitygoalsandactivitieswithwhat’simportanttothepatient.

3.Exploremethodsofcapturingtheimpactofengagementonteams,qualityofcareandorganizationalculture.

Eachobjectivewillbeenabledbyapresentation,followedbydiscussion,guidedbyreflectivequestionsandendwiththedevelopmentofactionsusefultoattendees.Participantswillgaindifferentinsightsintohowpartneringwithpatientsandfamiliesleadstobetterpatientexperienceandoutcomes,andsafermoreproductiveenvironments.

ModeratorMaria Judd–CanadianFoundationforHealthcareImprovement

PanelistsEleanor Rivoire, Kaye Phillips–CanadianFoundationforHealthcareImprovementPatricia O’Connor–McGillUniversityHealthCentreAngela Morin–KingstonGeneralHospital

uDC Session 19 Innovation in action panel: Partnering to Chandler create The Internet of Healthcare Things(Intermediate)

The Internet of Healthcare Things,describesmedicaldevicesthatareinteroperableandinterconnectedinintelligentwaysinordertoimproveefficiencyandqualityofcare,andstaffandpatientsafetyandexperience.DrivenbyanoverarchingSmartHospitalVision,MackenzieHealthhascreatedthefirstofitskind,InnovationUnittofacilitatetesting,evaluation,application,anddiffusionofinnovations;withanemphasisonhealthinformationtechnology,healthservicesdeliverymodels,andevidence-basedclinicalpractices.TheInnovationUnitisa36bedacuteinpatientmedicineunittransformedintoa’livinglab’thatutilizeRealTimeLocatingSystemandsmartbedtechnology.Itenableslivedatacollectionandevaluationonstaffworkflows,communication,handhygienebehaviours;aswellasdeeperanalysisintobarrierstotechnologyadoption,andpatientandstaffsatisfaction.Thispanelwilldiscussourinnovationjourneyfromtheperspectiveoftheindustry,academiaandthehospitalwithanemphasisonleadership,processesandfutureopportunities.

ModeratorAnne Snowdon–IveyBusinessSchoolatWesternUniversity

PanelistsTiziana Rivera, Aviv Gladman–MackenzieHealthMike Monteith–ThoughtWire



umDC Session 20Develop coalitions(Intermediate) Cartier/Langevin

Thissessionwillfeaturepresentationsonaground-breakingcollaborationbetweenhealthprofessionstocreateadvancedclinicaldocumentation,anexampleforintegrationandsystem-widecollaborationacrossthecontinuumofcareaswellashowanorganization’simprovedpatientcareandcommunicationresultedfrominterprofessionalpartnershipsandopenandtransparentdialogue.

AbstractsTransforming the quality of patient care: Creating advanced clinical documentation through interprofessional collaboration Andre d’Penha, Paula Cripps-McMartin, Mary Jane McNally, Candice Newell–UniversityHealthNetwork

Connecting care collaborative: Effectively coordinating care for high system users Laurie Gould, Hesham Abdalla, Carol Walters, Robin Spence Haffner–LondonHealthSciencesCentre

Building interprofessional collaboration through quality of care reviewsMichael Heenan, CHE, Jenni Glad-Timmons–St.Joseph’sHealthCentre

Sponsored by: HIROC

umST Session 21 Quality care models (Intermediate) Steeves/McGee

ThissessionwillfeaturepresentationsonhowtheDiagnosticAssessmentProgram(DAP)improvesqualityofcareincancerdiagnosis,theexperienceofthePrincessMargaretCancerCenterinutilizingtheLEADSandInstituteofMedicineframeworkstorevitalizequalitystructuresandstrategyaswellasasuccessfulmodeltoengagephysiciansandprovincialhealthdataexpertsinthedevelopmentofanationalqualityimprovementframework.

AbstractsDiagnostic assessment programs: High quality care for patients with a suspicion of cancerJulie Gilbert, Melissa Kaan, Sarah Wheeler, Sabrina Padewski, Ann Thomas, Claire Holloway–CancerCareOntario

Driving a quality culture - LEADing for quality improvement Judy Costello, Marnie Escaf, CHE, Hayley Panet–PrincessMargaretHospital/UniversityHealthNetwork

A successful national quality improvement model Philip Astles–TheConferenceBoardofCanada Nick Neuheimer–CanadianCardiovascularSociety

vLS/EO/AR/DC/ST Session 22 Innovation or stagnation: Growing Henry/Johnson our health leaders for tomorrow – Together(Intermediate / Advanced)

Evidenceisshowingthatwestillhavefartogotoimprovinghealthsystemperformance,infactthe2014CommonwealthFundstudyshowedCanadaranking10thoutof11countries,onlyslightlyaheadoftheUnitedStates.Strongleadershiphasbeenidentifiedbymanymajorpolicyreportsasacriticalsuccessfactorinimprovingthequalityofourhealthsystem.BillThollfromHealthCareCANwillmoderatethispresentationandworkshopthatexploreshealthleadershipevidenceandhowtoturnknowledgeintopracticeespeciallyinthecontextofhealthreform.

Thesessionwillbeginwithanoverviewofresearchfindingstodateandhowthesestudiescollectivelyoutlinecurrentandpossiblefuturerolesforleadershipinsupportinghealthreformimplementationandinnovation.ThreestudieswillformthefoundationincludingathreeyearLeadershipinHealthSystemRedesignstudyfundedbytheCanadianInstitutesofHealthResearch/MichaelSmithFoundationforHealthResearch;aswellastheCanadianHealthLeadership(CHLNet)BenchmarkingStudy;andaCanadianSocietyforPhysicianLeaders’PhysicianLeadershipStudy.EvidencesupportsthatthereisawideningleadershipgapoccurringinCanadaandthatcollectiveandsystematicsuccessionplanningandleadershipdevelopmentarekeypiecesofbroaderpeoplestrategies.Theworkshopwillexploretheimplicationsofthisevidenceandtheactionneededtogrowourhealthcareleadersfortomorrow–togetherinCanada.



ModeratorBill Tholl–HealthCareCAN

PanelistsGraham Dickson –CanadianHealthLeadershipNetworkGillian Kernaghan–St.Joseph’sHealthcareLondon,OntarioKelly Grimes–CanadianHealthLeadershipNetwork

vDC Session 23 A purposeful approach for family Archibald/Campbell physician engagement: Competencies for healthcare administrators engaging with family physicians along the engagement continuum (Introductory)

Inordertodriveacultureofengagementandimprovementintheprimaryhealthcaresystemandbeyond,itisessentialtoconsiderfamilyphysiciansaspartnersinourcitizens’healthandwell-being.WithinCapitalHealth,thereare400+practicingfamilyphysiciansandconsequently,thereisaneedforanengagementapproachwhichpurposefullyengagesfamilyphysicians,whilebeingcognizantofvaryinglevelsofphysicianawareness,interest,andcommitment.Thefindingsfromaliteraturereview,reviewofengagementbestpractices,andkeyinformantconsultationswereappliedthroughthedevelopmentofaframeworkandpracticalguidelines/tools,whichprovideasystematicapproachforengagingfamilyphysiciansacrossthespectrumofparticipation.Corecompetenciesforhealthcareadministratorssupplementtheframeworktosupportacomprehensiveunderstandingoftheengagementapproach.Thisworkshopwilldescribethecorecompetencies,thepracticalityoftheframeworkandassociatedtools,andhighlighttheabilityoftheframeworktobeappliedtolocalcontextsthroughexamplesfrompracticeintheCapitalDistrictHealthAuthority,NovaScotia.

FacilitatorRick Gibson, Lynn Edwards, Erin Christian, Graeme Kohler –CapitalHealth

nEO/ST Session 24 Innovative nursing leadership Brown (Introductory / Intermediate)

ThissessionwillfeaturepresentationsonthedevelopmentoftheGerontologicalCommunityofPractice(GCoP)aspartofbuildinganenvironmentthatissupportiveofacademiaingerontology,nursingleadershipandpatientoutcomes;andonapracticeinfrastructureforgerontologyatacommunityhospitaltoachieveexcellenceandinnovationaswellashighlightthesalientfeaturesofanewreportingprocessthatprovidesaccountabilityfornursesandemployerswiththeaimofimprovingnurseworkloadandpatientcare.

AbstractsGerontological community of practice: Innovation for sustainable practice change for hospitalized older adultsMaryanne Brown, Linda Davis, CHE–NorthumberlandHillsHospital

Practice infrastructure for gerontology at a community hospital to achieve excellence and innovationMaryanne Brown, Helen Brenner–NorthumberlandHillsHospital

Collaboration and accountability: Key virtues to improving patient carePaul Curry, Janet Hazelton–NovaScotiaNurses’Union

12:00–13:30 Luncheon Confederation Ballroom Presentationof3MHealthCareQualityTeamAwards Sponsored by: 3M Health Care



13:30–15:00 CoNCurrENt sEssIoNsvEO Session 25 If you build it: Achieving quality through Cartier/Langevin organizational research capacity (Introductory / Intermediate)

Ina2014surveyconductedbytheCommonwealthFund,CanadarankedthesecondlowestoverallinprovisionofqualityhealthcareascomparedtootherCommonwealthcountries.ThisstandingindicatesthattheCanadianhealthcaresystemhassignificantroomtoimproveinvariousdimensions,includingtheuseofadequateevidencetosupportclinicaldecision-making.Researchisintegraltoachievinganevidence-informed,highqualityCanadianhealthcaresystem.Healthresearchincludesallformsofcriticalinquirythatgeneratetheknowledgeusedtopromote,restoreandmaintainhumanhealth.

Recognizingtheresponsibilityofhealthcareorganizationstodeliverevidence-informedhealthcare,theVancouverIslandHealthAuthority(IslandHealth)undertookaresearchcapacitybuildinginitiativein2011.Workingtogetherwithitsregionalacademicpartners,IslandHealthhasbegundevelopingarobustresearchinfrastructuretosupportandstimulateinternalresearch.ThenextphaseofIslandHealth’sresearchcapacitybuildinginitiativeistofurtherdevelopandleveragethesepartnerships.FutureaimsalsoincludeexpandingonIslandHealth’spublicresearchengagementinitiativestoensureitspatientsandthepublichelpinformthewaythatresearchevidenceisgeneratedandapplied.

Therealizationofevidence-informedqualityhealthcarewillrelyonthoseorganizationswherethemandateandinfrastructureenablesboththegenerationandutilizationofresearchevidence.IslandHealth’sresearchcapacitybuildinginitiativeprovidesatransformativemodeltoestablishandsustainresearch.

Thisinteractivepanelwill:1)presentthekeyelementsindesigninganeffectiveresearchenterprise;2)describetheessentialroleplayedbyanacademicpartnerinbuildingresearchcapacity;3)summarizetheapproachtakenbyaregionalhealthorganizationinimplementingitsresearchcapacitybuildinginitiative;and4)providepracticalrecommendationsonhowtoengagethepublicthroughoutthistransformativeprocess.

ModeratorCindy Trytten–IslandHealth

PanelistsRebecca Barnes, Martin Wale–IslandHealthRon Lindstrom, FCCHL –RoyalRoadsUniversity

uST Session 26 New models for acquiring healthcare Archibald/Campbell products and services: Displaying leadership, managing change and enabling improved performance (Intermediate)

Sustainabilityofhealthandhealthcaresystemsdependsingreatmeasureontheabilitytodevelopanddeployinnovationsthatenhancetheefficiency,safety,quality,andproductivityofservices.Procurementhasbeenrecognizedasatoolthatcanacceleratethedevelopmentandadoptionofinnovationandenhancevalueandefficiency.However,healthcareauthoritiesfacedifficultiesinusingprocurementasatooltopullthemuchneededinnovationfromthemarketandensuringthatprocurementpracticescapturethefullpotentialbenefitsofexistinginnovativeproducts.Despitethesedifficulties,newandboldapproachesaretransforminghowprocurementtransactionsareconceivedandimplemented.ThispresentationwillhighlightemergingprocurementmodelsfromCanadaandothercountriesthatarehelpinghealthcareorganizationsandsystemstoextractgreatervaluefromprocurementtransactionsandimprovingperformanceandoutcomes.

PanelistsGabriela Prada, CHE–TheConferenceBoardofCanadaNeil Fraser –MedtronicCanada



vST Session 27Recovering from a major quality and Pope patient safety event: Moving forward with culture change and improvement – A panel discussion (Advanced)

In2011,theCapeBretonDistrictHealthAuthority(CBDHA)experiencedtwoclostridium difficile (C. difficile)outbreaksresultinginsevereillnessandpatientmortality.

Majorpublicandmediaattention,alongwithformalreviewsbyInfectionPreventionandControlNovaScotia,thePublicHealthAgencyofCanadaandtheNovaScotiaOfficeoftheAuditorGeneralimpactedreputation,accountabilityandstaffmorale.

ThedistricthasbeenonajourneyofculturalchangeandimprovementinrelationtoInfectionPreventionandControl.Thishasresultedinsignificantimprovementinhandhygienecompliance,antibioticuse,reductioninhospitalacquiredinfectionsandoutbreaks.

Howdoesamajorqualityandpatientsafetyissueimpactreputation?Whatcommunicationstrategiescanbeusedtorespond?HowcanthecultureofInfectionPreventionandControlbechangedtosupportimprovement?

Presenterswillreviewtheoutbreaksandoutlinetheorganization’songoingstrategiestochangethecultureofInfectionPreventionandControl.

LearningObjectives1. Understandtheimpactofamajorqualityandpatientsafetyeventonreputation.2. Identifyandunderstandcommunicationstrategiesforquality/patientsafetyissues.3. Howdoweusequality/patientsafetyissuesasacatalystforchange?4. Understandthedifferencebetweencommandandcontrolduringaqualityeventand practicesthatpromotelongtermculturalchangeandimprovement.

ModeratorMaria Judd –CanadianFoundationforHealthcareImprovement

PanelistsPhillip Morehouse, Greg Boone–NovaScotiaHealthAuthority

uST Session 28The evolution of a model for knowledge Henry/Johnson use and clinical practice change: Building from strengths and leading in complexity (Intermediate)

Thereareinherentchallengesincreatingsustainablepracticechangeincomplexsystems.Astandardizedorganizationalapproachinformedbypatientneedandinterprofessionalpracticecanfosteranenvironmentofinnovation,academicrigorandsustainablechange.

In2012,theUniversityHealthNetwork(UHN)CollaborativeAcademicPracticeportfolioreviewedUHN’scurrentstateofbestpracticedevelopment,education,anduptake.Areviewofrelevantliteratureandexistingprocessesforbestpracticesustainabilityandtransferabilitywasundertakentoidentify“bestpractices”thatsupportintegrationofbestpracticeandclinicalpracticechangewithincomplexpracticeenvironments.ExistingschemaandmodelswerecombinedandadaptedtocreatetheUHNKnowledgeUseandClinicalPracticeChangemodel.

Thispanelsessionincludesanoverviewoftherole,function,anduniquefeaturesofthemodelasadriverandenablerforsustainable,clinicallysoundpracticechange;methodsusedtocreatethemodel;andasummaryofdecisionsleadingtomodeldevelopmentandsystemintegration.Panelistswillshareexperiences,learning,andfutureplans.

Participantswillhavetheopportunitytoapplythemodelusingscenariosinsmallgroupstoworkthroughdecisionpoints,withafocusonpatientneedandintegrationofcarecomplexity.ParticipantswillhavetimetoreflectandexchangeideasabouthowUHN’sKnowledgeUseandClinicalPracticeChangeModelcomparestotheirownmodelsandprocesses.

ModeratorMelanie Hill –UniversityHealthNetwork

PanelistsPatti McGillicuddy, Nicole Sandison, Carolyn Chalmers–UniversityHealthNetwork


umST Session 29 Transformation(Intermediate) Steeves/McGee

ParticipantsinthissessionwilllearnaboutIslandHealth’stransformationefforts,abouthowacultureofblameimpedesengagement,innovationandimprovementandabouttheresultsof265organizationssurveyedbyAccreditationCanadatohighlightsystemtrends.

AbstractsIntegrated primary and community care – A roadmap for transformation Phil Lawrence, Keva Glynn–IslandHealth

Blame is not a game: How the vicious cycle of blame in healthcare impedes engagement, innovation and improvement Cheryl Mitchell–RedballSolutions

Leadership: System trends and opportunities for improvement identified from national accreditation resultsWendy Nicklin, CHE, FACHE, Jonathan Mitchell, CHE, Viktoria Roman–AccreditationCanada

Sponsored by: HIROC

vAR/EO/DC Session 30 Resource management(Intermediate) Chandler

Inthissession,youwilllearnhowworkcanbereorganizedtoincreaseefficiencyandbetterreflectpatientneedsinthecontextoflimitedresourcesandincreaseddemands;andhowtoestablishareferralnetworktoprovidesolophysicianswithdirectaccesstointerprofessionalresourcesofferedinlocalcommunityhealthcentres.

AbstractsChanging nurse-to-patient ratios: A journey toward changes in culture and improved efficiencyDiane Brault, Bobby Paré –JewishGeneralHospital

Solo practitioners in needPauline Pariser –MidWestTorontoHealthLinkCliff Ledwos –AccessAllianceMulticulturalHealthandCommunityServices

vEO/ST Session 31 Engaged leadership(Intermediate) Tilley/Tupper

Thissessionwillofferinsightsonvoluntaryamalgamationasatooltosystemtransformationandonhowtofosteracultureofinnovationandengagementthatisfacilitatedbyleadershipaccountability.Participantswillalsolearnaboutbuildinga“ManagersCommunityofPractice”asaninnovativeandcosteffectiveapproachtosupportleadershipdevelopmentandstrengtheninternalpartnerships.

AbstractsFIT for the soft landing Rebecca Repa, Brenda Flaherty–HamiltonHealthSciences

Fostering engagement and innovation through leadership accountability Michele James, CHE–RougeValleyHealthSystem

Building a managers community of practice – An innovative approach to support leadership development and strengthen internal partnerships Garth Waite–HealthPEILisa Pyke–CanadianAgencyforDrugsandTechnologiesinHealth




nEO Session 32 Engagement – Nursing leadership Brown iniatives (Introductory)

AttendthissessiontolearnabouttheCommunityNurseNetworker(CNN)pilot,aninnovativecollaborationbetweenprimarycare,municipalstakeholders,andalocalneighborhoodplanningteam,linkingprimarycaretoongoingcommunitydevelopmentwork.youwillalsolearntodescribeassociationsbetweenworkplaceenvironments,bullying,burnoutandidentificationwithboththenursingprofessionandwithone’steamofcoworkers.

AbstractsDevelopmental evaluation of the Community Nurse Networker Pilot Jennifer Nicholl, Ruta Valaitis –McMasterUniversity

Relationships of professional identities and team identities with healthy workplace environments, bullying, and burnout among nurses Rachael Kay Eccles–UniversityofIllinoisatChicago


15:20–16:50 PLENary The Great Canadian Healthcare Debate Confederation Ballroom

TheCanadianCollegeofHealthLeadersandHealthCareCAN–co-hostsoftheconference–aredelightedtointroducetheGreatCanadianHealthcareDebate;thefirst-everforumforpolicydiscussionanddebateatNHLC!

Whatneedstobedonetoraisethebar,fosterinnovation,andimproveorganizationalandhealthsystemperformance?Healthcareleadersarefacinganunprecedentedsetofchallenges.TheGreatCanadianHealthcareDebatewillofferauniqueopportunitytodebateandpasspolicymotionsaimedatassistinghealthleadersanddecision-makersatalllevelstoaddressthekeypolicychallengesfacingourhealthcaresystemtoday.

InresponsetoaCallforMotionsfortheGreatCanadianHealthcareDebate,Canadianhealthleaders-includingconferencedelegates-identifiedalmostfiftyhealthsystemchallengesfordebate.UsingcriteriaoutlinedintheCallforMotions,adistinguishedPolicyResolutionCommittee*,chairedbyTonyDagnone,FCCHL,FACHE,carefullyassessedthemotionsandidentifiedthosewiththegreatestpotentialtotransformservicedelivery,impactthepopulationorsystemperformanceandgeneratepublicinterest.JeffreySimpson,notedjournalist,willpresideoverthedebateandwillleadparticipantsinafrankandlivelydiscussion.CloseoutyourconferenceexperiencebyjoiningCanadianhealthleadersinmakingboldstatementsaboutthefutureofourhealthcaresystem!

Debate exclusive sponsor: Aramark

HostTony Dagnone, FCCHL, FACHE–Chair,NHLCPolicyResolutionCommittee

ModeratorJeffrey Simpson –The Globe and Mail’sNationalAffairsColumnist

*Policy resolution committee members BrendanCarr,CHE,DanFlorizone,NeilFraser,VickieKaminski,JackKitts,GregLawrie,CHE,MaryLee,SharonNettleton,RichardWedge,OwenAdams(AdvisoryRole),RayRacette,CHE,BillTholl,andJenniferKitts

tony dagnone,FCCHL,FACHE,servesasHealthCareAdvisorofPacific&WesternBankofCanada.Mr.DagnoneservedasPresidentandChiefExecutiveOfficerofUniversityHospital,Londonsince1992.Hehasoverthirty-eightyearsofexperiencewithinthehealthcaresystem.HeservedasInterimChiefExecutiveOfficerofMedbuyCorporationfromMay2011toDecember2011.HeservedasPresidentandChiefExecutiveOfficeroftheamalgamatedVictoria/UniversityHospitals,nowcalledLondonHealthSciencesCentre,sinceOctober1995.PriortojoiningUniversityHospital,Mr.Dagnonespent25yearsatRoyalUniversity

HospitalinSaskatoon,Saskatchewan,including15yearsasPresidentandChiefExecutiveOfficer.HeservedastheChairofCanadianCollegeofHealthLeadersBoard.


Mr. Dagnone served as the Chairman of the Ontario Hospital Association. He has been an External Board Member of Medbuy Corporation since January 2012. He has participated in numerous provincial and national healthcare committees. His past community work includes Chairman, City of Saskatoon’s 100th Anniversary Celebrations in 1982 and Chairman of the 1989 Canada Summer Games, involving hosting 3,000 high performance young athletes. He has been on the Board of Cancer Care Ontario since September 2001. Most recently, he served as commissioner of Saskatchewan’s Patient First Review. He regularly presides over the Citizenship Court in London. In 1991, he was granted the Order of Canada for his work in the community and leadership in healthcare. In 2003, he was awarded the Queen’s Jubilee Medal.

Jeffrey Simpson has his finger on the pulse of Canada – and the world. The Globe and Mail’s national affairs columnist since 1984, Simpson is one of the few outstanding political writers who can express his opinions as well spoken, as he can in writing. The author of seven books, including Chronic Condition: Why Canada’s Health Care System Needs to be Dragged into the 21st Century, Simpson is a sought-after speaker at major conferences and abroad.

Simpson is currently a senior fellow at the School of Public and International Affairs at the University of Ottawa. He has also been an adjunct professor at the Institute of

Policy Studies at Queen’s University. He was a John S. Knight fellow at Stanford University, a Skelton-Clark fellow and Brockington Visitor at Queen’s University, and a John V. Clyne fellow at the University of British Columbia, among other postings.

Simpson has won all three of Canada’s major writing prizes: the Governor-General’s award for nonfiction writing; the National Magazine Award for political writing; and the National Newspaper Award for column-writing. He has also won the Hyman Solomon Award for excellence in public policy journalism, and the Arthur Kroeger prize for public discourse.

Simpson was made an Officer of the Order of Canada in 2000 for his contribution to journalism, and has received seven honorary degrees from Canadian universities. His views have been published in Saturday Night, The Report on Business Magazine, The Journal of Canadian Studies and The Queen’s Quarterly.

16:50 – 17:00 PLENARY Closing remarks Confederation Ballroom

Tuesday, June 16, 2015 • 15:20 – 17:00 | Plenary session

CFHI is a not-for-profit organization funded through an agreement with the Government of Canada

June 15

Two-part workshop Shifting Culture, Shifting Care: From ‘Usual’ Care to Chronic Care through Collaboration in Atlantic Canada

• Part I (11 a.m. to 12 p.m.) Governance and Management of Collaborative Chronic Care Improvement: The Leader’s Role

• Part II (1:45 to 3:15 p.m.) Redesigning Chronic Care: Creating Disruptive Change at the Clinical Front-line

June 16

Breakfast (7:15 to 8:15 a.m.) Better Together: Creating a Culture of Partnership and Engagement

Panel (10:30 a.m. to 12 p.m.) Patient and Family Engagement: Essential for Improvement and the Future of Healthcare Innovation

CFHI is a proud gold sponsor of the nHLC Join us at our booth and at these CFHI events:

cfhi-fcass.ca/nhlc

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visit us at www.ingeniousmed.com


poster sessions

PosterswillbedisplayedintheConfederationFoyerfrom07:15–18:30onMondayandfrom07:15–15:20onTuesday.Presentingauthorsareidentifiedinboldandwillbeavailableduringnetworkingbreakstoanswerquestions.Postersarepresentedinthelanguageofsubmission.

excellence in health leadership awardsWearepleasedtoprofilethe2015recipientsfromtheCanadianCollegeofHealthLeaders’NationalAwardsProgram.AwardwinnerswillbepleasedtodiscusstheirachievementsduringnetworkingbreaksonMondayandTuesday.

achieve resultsNursing intellectual capital and organizational performance: A scoping reviewAlexandra Harris, CHE–EmergingHealthLeadersToronto,UniversityofTorontoPhDCandidate

In-hospital patient safety: A big dot measureJennifer Rodgers–CanadianPatientSafetyInstituteJennifer Frood–CanadianInstituteforHealthInformation

Impact of home health monitoring on heart failure patientsMark Lazurko, CHE–TELUSHealthCheryl Beach-IslandHealth

“Liberating Excellence from Within” – Implementing an environmental hygiene quality monitoring program at Saskatoon Health RegionMark Heller, Judy Gillies–HygienePerformanceSolutionsBrian Berzolla–SaskatoonHealthRegion

develop coalitionsPartnerships in action: The development and implementation of a Centre for Complex Diabetes Care (CCDC) in Durham RegionHeather Reid, Christina Vaillancourt–LakeridgeHealthCheryl Luke, Lisa Burden–CentralEastCommunityCareAccessCentre

Primed for partnership: A community that embraces new technology to address the most complex patient needsPaula Reaume-Zimmer –CKMentalHealthandAddictions/CanadianMentalHealthAssociationNancy Snobelen–ChathamandKentHealthAlliance

Bridging the gap: Building addictions capacity within an acute-care hospitalChantal Dubois, Catherine Glover–LondonHealthSciencesCentre

The frailty strategy: Towards a consistent approach to frailty through engagement, technology and innovative practiceRick Gibson–CapitalHealth(Halifax)Paige Moorhouse–DalhousieUniversity/CapitalHealth(Halifax)

Voluntary integration: London and Middlesex Mental Health and Addictions Crisis working servicesCatherine Glover–LondonHealthSciencesCentreChristine Samson –CanadianMentalHealthAssociation,London/Middlesex

Innovation by design – Discharge call program and safe patient transitionsShailesh Nadkarni–NationalResearchCorporation,CanadaKelsi Rousseau, CHE, Mieke Busman–MackenzieHealthLucy Venne-Fecho–DrydenRegionalHealthCentre


p o s t e r s e s s I o n s

Developing the Canadian Clinical Trials Asset Map (CCTAM) as a response to Canada’s mounting clinical trial competition from both traditional locations and emerging countriesBelinda Vandersluis–CanadianClinicalTrialsCoordinatingCentreElena Aminkova –Canada’sResearchBasedPharmaceuticalCompanies(Rx&D)Shurjeel Choudhri –MedicalandScientificAffairs,BayerIncHeather Harris–BritishColumbiaClinicalResearchInfrastructureNetwork(BCCRIN)

engage othersEngagement for quality and quality for engagement: Two sides of the same coin?Liz Jolley–MountSaintJosephHospital,ProvidenceHealthCare

Living the strategic plan each day the CSS way! Alison Howard, CHE, Jennifer D’Amico–RegionofPeel

Going to Gemba: Achieving exceptional organizational outcomes through standard leader workJocelyn Bennett, Jody Tone, Fred Koeman, Ping Rau–MountSinaiHospital

Collaborating with local residents to define the future directions for careMike Heenan, CHE, Heather Russek–St.Joseph’sHealthCentre(Toronto)

Organizational preparedness in the face of climate change and extreme weather eventsKent Waddington, Linda Varangu–CanadianCoalitionforGreenHealthCare

systems transformation Using the patient declaration of values to improve health services in OntarioErica Bridge, Madelyn Law–BrockUniversity

Conversations on leadershipRachael Roberts–BritishColumbiaHealthLeadershipDevelopmentCollaborative

Tales of improvement: How a patient-focused review toolkit built program capacity for improvement and shared learningAinsley Young, CHE–IslandHealth

Cost of a standard resident day in long-term care: Development of a new financial indicatorBritta Nielsen, Theresa Negrello–CanadianInstituteforHealthInformation

Patient care needs assessment: Identifying nurse inequity and imbalance in complex organizationsWynne de Jong, Robert Miller–TorontoGeneralHospital/UniversityHealthNetwork

Applying the South East Health Integrated Information Portal (SHIIP) and adaptive approaches to improve patient care through enhanced information exchangeLori Van Manen–SouthEastLocalHealthIntegrationNetworkLeslie Benecki–KingstonCommunityHealthCentres

Pharmaceutical Distribution Supply Chain (PSCS) - A new centralized model to optimize quality and efficiencyDaniel Chiasson, Richard Brennan–McKessonCanada

Seamlessly caring for our patients: How an integrated care collaborative enhances patient outcomesLarissa Clemente, Linda Jussaume–NorthyorkGeneralHospital

41

p o s t e r s e s s I o n s

The Cardiac Direct Accelerated Response Team (DART): An innovative community hospital initiative to expedite care for cardiac patients

Dana Jackson, Darren Brownlee–TrilliumHealthPartners

Health system transformation at Cancer Care OntarioIrene Blais, Pascale Lajoie, Garth Matheson–CancerCareOntario

Is your organization truly client and family-centered? Enhancements to the Accreditation Canada Qmentum Program Wendy Nicklin, CHE, FACHE, Teagan King, Stephanie Carpenter, Lacey Phillips–AccreditationCanada

Improving access to care for elders presenting to the ED through efficient utilization of specialized geriatric emergency management resources and regional rehabilitative care system transformationNancy Snobelen–Chatham-KentHealthAllianceHelen Johnson–Erie-St.ClairLocalHealthIntegrationNetworkRehabilitationNetwork/TransformSharedServiceOrganization

iCHIP: Using technology to improve the experience of patient self-reportingCecilia Li –BritishColumbiaProvincialBloodCoordinatingOffice

Medtronic trademarks are trademarks of a Medtronic company. COVIDIEN, COVIDIEN with logo and the Covidien logo are U.S. and internationally registered trademarks of Covidien AG. © 2015 Medtronic.

Collaborating with health systems and providers to help improve healthcare by addressing the needs of more people, in more ways and in more places around the world.

CREATING MEANINGFULCHANGETOGETHER

43June15-16,2015|www.nhlc-cnls.ca

committees

Steering committeeBill ThollHealthCareCAN

Ray Racette, CHECanadianCollegeofHealthLeaders

Planning committeeJaime ClerouxCanadianCollegeofHealthLeaders

Sylvie DeliencourtCanadianCollegeofHealthLeaders

Jennifer KittsHealthCareCAN

Laurie OmanCanadianCollegeofHealthLeaders

Dale SchierbeckHealthCareCAN

Francine St-MartinCanadianCollegeofHealthLeaders

Basia VanderveenHealthCareCAN

Program advisory committee

Owen AdamsCanadianMedicalAssociation

Keith DennyCanadianInstituteforHealthInformation

Graham DicksonCanadianHealthLeadershipNetwork

Bobbie Jo HawkesEmergingHealthLeaders

Brian PostlCanadianInstituteforHealthInformation/UniversityofManitoba

Marcel SaulnierHealthCanada

Anne Sutherland BoalCanadianNursesAssociation

Brenda Worth, CHEHealthPEI

Pamela Winsor, CHEMedtronicofCanadaLtd.

Abstract review committee

Jocelyn Bennett MountSinaiHospital

Grace Bole-Campbell, CHEAlbertaHealthServices

Rosmin EsmailAlbertaHealthServices

Sandra Hanmer, CHEHealthLeader

Olusegun O. Famure, CHEUniversityHealthNetwork

Arlene Gallant-Bernard, CHEPrinceCountyHospital

Gabriella GoleaCentreforAddictionandMentalHealth

Catherine K. (Chow) HutsonyeeHongCentreforGeriatricCare

Sara LankshearRelevéConsulting

Mimi Lowi-Young, FACHE, FCCHL AlzheimerSocietyofCanada

Kathleen MacMillanDalhousieUniversity

Khwezi Mbolekwa, CHEFoundingmemberoftheBCHealthLeadersCollaborative

John McGurranCordovaBayResearch

Barb Mildon, CHEOntarioShoresCentreforMentalHealthSciences

Sean Molloy, CHECancerCareOntario

Jane MosleyProfessionalAffairsWomen’sCollegeHospital

Wayne Overbo, CHEGovernmentofNorthwestTerritories

Norm PetersVancouverIslandHealthAuthority

Rachael RobertsBritishColumbiaHealthLeadershipDevelopmentCollaborative

Paula M. Rozanski, CHECedarviewLodge

Wendy RudnickSt.BonifaceHospital

Arlene Adele Weidner, CHEArleneWeidnerConsultingLtd.

THE COMMONWEALTH FUND and Canadian Foundation for Healthcare Improvement (CFHI) invite promising mid-career professionals—government policymakers, academic researchers, clinical leaders, hospital and insurance managers, and journalists—from Canada to apply for a unique opportunity to spend up to 12 months in the United States as a Harkness/CFHI Fellow in Health Care Policy and Practice. Established by The Commonwealth Fund in 1925, the Harkness Fellowships were modeled after the Rhodes Scholarships and aim to produce the next generation of health policy leaders in participating countries.

Fellows are placed with mentors who are leading U.S. experts at organizations such as Harvard University, Stanford University, Kaiser Permanente, and the Institute for Healthcare Improvement to study issues relevant to The Commonwealth Fund’s mission to support a high performing health care system—insurance coverage, access, and affordability; health care delivery system reforms (e.g., bundled payments, accountable care organizations, innovative approaches to care for high-need/high-cost patients); cost containment; and other critical issues on the health policy agenda in both the U.S. and their home countries. A peer-reviewed journal article or policy report for Health Ministers and other high-level policy audiences is the anticipated product of the fellowship. Harkness Fellows have published their findings in top-tier journals, including: BMJ, Health Affairs, and New England Journal of Medicine.

The Commonwealth Fund brings together the full class of fellows—from Australia, Canada, France, Germany, the Netherlands, New Zealand, Norway, Sweden, and the United Kingdom—throughout the year to participate in a series of high-level policy briefings and leadership seminars with U.S. health care leaders.

Building on their fellowship experiences, Harkness Fellows have moved into senior positions within academia, government, and health care delivery organizations, making valuable contributions to health policy and practice at home and in the United States.

Each fellowship will provide up to U.S. $130,000 in support, which covers roundtrip airfare to the U.S., living allowance, project-related travel, travel to fellowship seminars, health insurance, and U.S. federal and state taxes. A family supplement (i.e., approximately $60,000 for a partner and two children up to age 18) is also provided to cover airfare, living allowance, and health insurance.

TheCOMMONWEALTH FUND

NOVEMBER 16, 2015 Deadline for receipt of applications from Canada

VISIT www.commonwealthfund.org/fellowships for more details and to apply.

CONTACT Robin Osborn, vice president and director, International Program in Health Policy and Practice Innovations, at [email protected] to inquire about the program, eligibility, and proposed projects.

The Commonwealth Fund is a private foundation, established in 1918 and based in New York, which aims to promote a high performing health care system that achieves better access, improved quality, and greater efficiency, particularly for society’s most vulnerable.

Harkness Fellows as well as U.S. and international health policy experts have opened my eyes to the opportunities for us to learn from each other and to apply our knowledge to improve our own healthcare systems. My fellowship, based in Washington D.C. at the Office of the Assistant to the Secretary for Planning and Evaluation, provided me with an extraordinary opportunity to work with senior Administration officials and study bundled payments, one of the many innovative reform strategies being piloted in the United States. The experience gave me crucial insights into how the U.S. government implements and evaluates health policies, enriching my own research and thinking about knowledge translation of health system funding reforms.

Jason Sutherland (2012-13 Harkness/CFHI Fellow) Associate Professor Centre for Health Services and Policy Research University of British Columbia

Call for Applications

2016–17 HARKNESS FELLOWSHIPS in HEALTH CARE POLICY and PRACTICE


floorplans

exhibitors by booth number1. LundbeckCanadaInc.2. CanadianPatientSafetyInstitute3. WoltersKluwerHealth4. CanadianFoundationforHealthcareImprovement5. IngeniousMed6. Honeywell7. MentalHealthCommissionofCanada8. CanadianCollegeofHealthLeaders9. HealthCareCAN

10. ImPACTApplications,Inc.11. GS112. PrismMedicalCanada13. CanadianNursesAssociation14. CanadianAgencyforDrugsandTechnologiesinHealth15. BookmarkBooksellersInc.

14 1512 1310 118 96 74 52 31

delta prince edward Mezzanine level

prince edward Island convention centre

posters

reGIstratIon and posters

n Planningn Operational Improvementn Organizational E�ectivenessn Human Resources Managementn Reward ProgramsContact:Mark Hundert, National Director t +1.416.868.1371 f +1.416.868.0362 e [email protected]

Transforminghealth care organizations

through a focus onstrategy, people, work and performance

www.haygroup.com/ca

June 15 - 16, 2015 | www.nhlc-cnls.ca 47

notes

WWW.SCHOOLOFPUBLICPOLIC Y.SK .C A

Keep your career healthy. Become an effective health system leader by developing and enhancing the skills and tools required to navigate the ever-changing health care landscape. Taught by experienced faculty members and health system practitioners, the online MHA program focuses on building management, administrative and policy capacity for the next generation of health-sector leaders.

Application deadlines: July 15 (September admission) | November 1 (January admission) | March 15 (May admission)

Some of the MHA courses include:• Health law and policy • Decision making and leadership in healthcare organizations • Health economics• Aboriginal health issues• Health program planning and evaluation

Master of Health Administration pArt-tiMe, Online degree MHA

2015.04.14_MHA ad_NationalHealthLeadersConference_DRAFT.indd 1 4/28/2015 3:24:51 PM

On-line, part-time degree for regulated health professionals who want to move into and excel in a leadership role.

www.machealthmanagement.com

Degré à temps partiel and en ligne pour les professionnels de la santé réglementés qui désirent assurer un rôle de leadership.

Health ManagementMASTER OF

June 6-7, 2016Ottawa, OntarioThe Call for Abstracts will be available in September 2015.

For further information, visit www nhlc-cnls.ca this summer.

NHLC2016

Otta

wa

Tour

ismNHLC2015

June 15-16, 2015Charlottetown, PEI

The Call for Abstracts will be available in September 2014.

For further information, visit www nhlc-cnls.ca this summer.

Charlottetown

This program is printed on paper approved by the Forest Stewardship Council®.

At Lundbeck, our approach to innovation is shaped by our Danish origins, a centuries-old tradition of respecting every individual and taking care of one another in times of need. It’s part of our culture, and it’s something we know Canadians take to heart.

This focus on the individual has already helped us become specialists in CNS disorders, changing the lives of people all over Canada. And now we’re applying that same passion and drive to oncology. Creating partnerships, working with healthcare professionals and putting patients first will always be an important part of everything that we do, and we will continue to lead the way as we branch out into oncology.

At Lundbeck, caring is our culture.

Hope, Strength, Humanity

canadian college of Health leaders

TheCanadianCollegeofHealthLeadersisanational,member-driven,not-for-profitassociationdedicatedtoensuringthatthecountry’shealthsystembenefitsfromcapable,competentandeffectiveleadership.AsdefinedbytheLEADSinaCaringEnvironmentframework,aleaderisanyonewiththecapacitytoinfluenceotherstoworktogetherconstructively.Throughcredentialing,training,networkingandmentoring,wesupport healthleadersineverysectorandregion,fromeveryprofessionalbackgroundandatanystageoftheircareer.Guidedbyacodeofethics,wehelpindividualsacquiretheskillstheyneedtocreatechangeintheirown organizationsand,ultimately,thehealthsystem.TheCollegeachievesallofthiswithinanenvironmentofcollaboration,cooperationandmemberengagement–throughpartnershipsandchapters–promotinglifelonglearningandprofessionaldevelopmentwhilerecognizingleadershipexcellence.

SituatedinOttawa,with21chaptersacrossthe countryandrepresentingmorethan3,200membersand80corporatemembers,theCollegeoffersarangeofprogramsandservices,includingcapabilitiesbasedcredentialing,professionaldevelopmentforCanadianhealthleaders,andanationwidecareernetwork.

Visit www.cchl-ccls.caformoredetails.FollowusonTwitter@CCHL_CCLS.

HealthcareCAN

HealthCareCANisthenationalvoiceofhealthcare organizationsacrossCanada.Wefosterinformed andcontinuous,results-orienteddiscoveryand innovationacrossthecontinuumofhealthcare.WeactwithotherstoenhancethehealthofthepeopleofCanada;tobuildthecapabilityforhighqualitycare;andtohelpensurevalueformoneyinpubliclyfinanced,healthcareprograms.

Learnmoreaboutoursolutionstohealthsystem challengesbyvisitingourwebsitewww.healthcarecan.ca.FollowusonTwitter@HealthCareCAN.

Driving a culture of engagement, innovation and …...June 15-16, 2015 charlottetown, peI Driving a culture of engagement, innovation and improvement Title Sponsor 2014 - 2018 Commanditaire

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