Drive the IT Processes

Drive the IT Processes

How To Best Meet Your Mission

Outline of Presentation

Evolution of Management Concerns Strategic Planning The Mission Strategic Excellence Positions Goals and Objectives Action Plans Operating Plan and Budget Results Management

Integrated Planning Process

STRATEGIC PLAN OPERATIONAL PLANRESULTS

MANAGEMENT

MissionGoalsObjectivesStrategiesFinancial Projections

AnalysesKey Result AreasOperational Objectives Performance IndicatorsAction PlansBudgets

Control SystemResultsCorrective ActionReward System

The evolution ofManagement Concerns

Evolution of Management Concerns

Strategic Planning

Business, Operational, Strategic ?

Business PlanNormally prepared to acquire financing

Operational PlanIdentifies specific results to be accomplished within a

given time period

BudgetExpresses operational plan in financial terms

Strategic PlanIdentifies the basic concept and direction of an

organization

Strategic Planning Process

Regulationsand

Laws

Mission Statement

Strategy

Strategy

StrategyIssues

ActionPlans

AnnualBudget

*Strategic Excellence Positions

The Mission

“I firmly believe that any organization in order to survive and achieve success must have a sound set of beliefs on which it premises all its policies and actions...

“Next I believe that the most important single factor in corporate success is faithful adherence to those beliefs...

“And, finally I believe if an organization is to meet the challenge of a changing world, it must be prepared to change everything about itself except those beliefs as it moves through corporate life.”

Thomas Watson, Jr.

The Mission

Purpose

Values

Mission

Shared purposes provide FOCUS by driving

strategy.

Shared values provide CONTROL by guiding execution.

Strategic Excellence Positions

Without focus

Strategic Excellence Positions

Strategic Excellence Positions

Strategic success means to achieve better and more stable results than the competition. Achieving that requires superior competence, or the ability to excel, in a set of distinctive capabilities which have special value to a particular part of the marketplace.

Note that excellence by itself is not enough. It must be excellence in areas of strategic significance, i.e., that determine the outcome of competition in the marketplace.

That strategic excellence then forms the basis for the organization to achieve better results than the competition. In this sense it is a position which the organization “occupies” from which follows strategic success.

Strategic Excellence Positions

Company SEP

Honda Quality

Gillette Innovation

Rolls Royce Status/Prestige

Microsoft Integration

APC Nodes ?

SEP Example

BMIA Example

Provide for the Unified Presence of the bread machine industry category in its marketplace

Provide for intra-industry communications within the bread machine industry.

Goals

Define the key areas in which to expect strategic results and what is expected.

Not measurable as stated, but contain factors that will be measurable as Objectives.

With Mission and SEPs determine what Objectives should be selected.

Objectives

Statement of measurable results.

Tied to Goals, provide the basis for operational planning and budgeting.

Four general characteristics: Starts with the word “To” Specifies a single measurable result Specifies a target date or time span for Completion Must be realistic and attainable, but represents a

significant challenge.

Three Classes of Objectives

Innovative

Problem Solving

Regular/Routine

Action Plans

Specify steps or actions required to attain an objective.

Designate who will be held accountable for seeing the each step or action is completed.

Define when these steps or actions will be carried out.

Define resources needed to be allocated in order to carry out the required steps or actions.

Define feedback mechanisms needed to monitor progress within each action step.