Dr. Chen, Introduction to Information Systems Introduction to Management Information Systems Jason Chen, Ph.D. Professor of MIS School of Business Gonzaga.

Dr. Chen, Introduction to Information Systems

Introduction to Management Information

Systems

Jason Chen, Ph.D.Professor of MIS

School of BusinessGonzaga UniversitySpokane, WA 99258

[email protected]

TM-2Dr. Chen, Introduction to Information Systems

Weekly Class Assignments

i Readings and prepare for class discussionv Chapterv Harvard Business Casesv Discussion Board questionsv Mini-case (individual and from end of chapter)

i Presentationsv Harvard Business Cases (Group)v ITS (IT- Seminar)


Why Information Systems?(Why take IS?)

i … In the tumultuous last years of the 20th century, when change was the only certainty and, one after another, fierce new competitors rose up from every corner of the globe to vie for dominance of the world marketplace, enterprise organizations came to understand that their only hope for survival lay with Information Technology.

i And they called out to their IT managers to instruct them in the ways of IT and to fashion IT into a brave, finely-honed competitive advantage with which to vanquish their enemies ...

N


Why Information Systems?i “IT is a business force now. It amounts to

one-half of US firm annual capital expenditures and increasingly affects firm organize, do business, and compete. Business managers who choose not to reckon with it do so at their and their firm’s peril.

by Peter G.W. Keen

i “Chaotics” by Philip Kolter and John Caslione (AMACOM 2009)

N


IS vs. IT

IS = IT?

Why?


Is Computer Age Over ?


The Information Age vs.

the Computer Age

The Computer Age Time-sharing Computer 1960’s

End of the computer age

Beginning of the information age

Interactive Computing

Mini/Micro provide user with computer power (as of Mainframe) but with little cost

Advances in telecommunications(link terminals/PC mainframe)

Software advances in application packages (e.g. , DBMS, spreadsheet

PC as DSS tool to access information stored in the center computer files to support management decision-making process.


Computer Age vs. Information Age

i Computer age refers to the love affair with hardware (and its speed of processing data)

i Information age refers to the trend toward treating information as a corporate resource that supplies executives with timely, accurate information for more effective decision making.


MIS

i Managementi Informationi Systems

Which component is mostly important?


Computers Impact

The good news:

Computers allow us to work 100% faster.

The bad news:

They generate 300% more work.


What is Information ?

DATA

Information is refined data.

INFORMATION


Data vs. Information

i Users really want isv Information

i What users can learn from the datavhow to satisfy their best customersvhow to allocate their resources most efficiently,vhow to minimize losses

SYSTEM

INPUT OUTPUTPROCESS

FEEDBACK

Dr. Chen, Information Age TM -13


System ConceptsSystem Concepts

ManufacturingProcess

Input ofRaw Materials

Output ofFinished Products

Environment

Other Systems

Control byManagement

ControlSignals

ControlSignals

FeedbackSignals

FeedbackSignals

System Boundary

FUNCTIONS OF AN INFORMATION SYSTEM (General Systems Model)

INPUT OUTPUTPROCESS

FEEDBACK

INFORMATION SYSTEM

ENVIRONMENT

Customers Suppliers

Regulatory Stockholders CompetitorsAgencies

ORGANIZATION

Dr. Chen, Information Age TM -15


Information and our Life

i Information (and energy) are at the core of everything around us.

i Our entire existence is a process of gathering, analyzing, understanding, and acting on the information.


Information and Business

i Every business is a service businessv information confers competitive advantage

i Mass customizationv needs more information for custom-fit

i Information as productv information broker, e.g., clothing database,

purchasing habits etc.


100 Years ago...

Today...

Industrial Revolution changed the World

i Information

Revolution!


100 Years ago...

Today...

Industrial Revolution changed the World

i Information

Revolution!


Industry Evolution

(mid 1770s)

Steam EngineRail Road

(1829,change concept

of distance)

Information Evolution

(late 1990s)

Computer

Impact on:Economy, Politics,

Social change

Internet(1990,

??? Distance)N


INFORMATION and PROCESS

Information is frequently said to be the glue that holds an organization together.

N


More Information ?i More information is

not profitable unless it is relevant information.

i Executives will need better information in the future if their companies are to be competitive.


Information …

BAD information is WORSE than ...

NO information.


Attributes of Information Quality

We realize that a firm needs better information to survive and prosper. Therefore, high quality information

products have to be provided to management.


ContentDimension

Form

Dimension

Time

Dimension

Attributes of Information QualityTimelinessCurrencyFrequencyTime Period

ClarityDetailOrderPresentationMedia

AccuracyRelevanceCompletenessConcisenessScopeperformance

INFORMATION SYSTEMS (MIS/IS)

ORGANIZATIONS TECHNOLOGY

MANAGEMENT

INFORMATION

SYSTEMS

Dr. Chen, The Challenge of the Information Systems Technology TM -26


What is Information Systems?

i Information Systems (IS) are more than just computer hardware and software.

i It is not just developing business applications programs

i Information Systems include:v Information Technologyv Managementv Organization

i Ultimately, IS are used as strategic tool to improve an organization’s competitive advantage.


What is Technology?

If it's green, it's biology,

if it stinks, its chemistry,

if it has numbers its math,

if it doesn't work, it’s technology


How you can apply MIS ...

i To improve the information content of the data,

i to present the valuable information in a user-friendly, intuitive, and easy to understand way, and

i to empower knowledge workers of today and tomorrow.


Objectives of the MIS

Deliver the right information

to the right people,

at the right time,

with the right form.

Ultimately, MIS should improve the workers’ productivity.

who has what information about whom and when, where, and how will all be decided in the process of building an information system.


What is the class about ?

Therefore, this class is about the need,

the value, and

the means

of acquiring, creating, managing, and using the information in the information age.


The Twenty-first Century will ...

i The twenty-first century will witness only two kinds of companies:v those that exploit Information

Technology (IT)v those that are out of business

Source: Quality Information and Knowledge, Huang et. al., Prentice Hall


What is Web 2.0?i "Web 2.0" refers to the second generation of web

development and web design. v It is characterized as facilitating communication,

information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications.

v Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.

v Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform.

Source: http://en.wikipedia.org/wiki/Web_2.0


Roles of Information SystemsRoles of Information Systems

AutomatesAutomates

Innovates/TransformsInnovates/TransformsInformatesInformates


CONCLUSION

Information System (IS) should be an organizational and management solution, based on information

technology (IT), to a challenge posed by the environment.

Dr. Chen, Introduction to Information Systems Introduction to Management Information Systems Jason Chen, Ph.D. Professor of MIS School of Business Gonzaga.

Documents

information slide

information systems

information systems

information users

accurate information

information technology

information age computer

seminar slide