Dr. C. Otto Scharmer MIT Sloan School of Management [email protected] , www.ottoscharmer.com Theory U: Leading in Times of Crisis LGO/SDM Alumni Web Seminar February 20, 2009
Dec 28, 2015
Dr. C. Otto ScharmerMIT Sloan School of Management
[email protected], www.ottoscharmer.com
Theory U: Leading in Times of Crisis
LGO/SDM Alumni Web Seminar
February 20, 2009
© 2009 C.O. Scharmer
Two Sources of Learning, Two Learning Cycles
A. Learning by reflecting on the experiences of the past
act - observe - reflect - plan - act
B. Learning from the future as it emerges (presencing)
© 2005 C.O. Scharmer
© 2009 C.O. Scharmer
Four Levels of Responding to Change
1. Reacting: quick fixes
3. Reframing: values, beliefs
2. Redesigning: policies
4. Regenerating: sources of commitment and creativity
Source of energy, inspiration and will
Manifest action
Thinking
Process, structure
© 2009 C.O. Scharmer
Source: Who
Blind Spot: Inner place from that we operate
Process: How
Results: What
The Blind Spot of Leadership
© 2007 C.O. Scharmer
© 2009 C.O. Scharmer
“The success of an intervention depends on the interior condition
of the intervenor.”
William O’Brien, former CEO of the Hanover Insurance Company
© 2009 C.O. Scharmer
Levels of Listening
disconfirming [new] data
LISTENING 2: from outside
Factual listening noticing differences
seeing through another person‘s eyesemotional connection
LISTENING 3:
from within
Empathic listening
reconfirming old opinions & judgments
Downloadinghabits of judgment
LISTENING 1:
from habits
connecting to an emerging future whole; shift in identity and self
LISTENING 4: from Source
Generative listening(from the future wanting to emerge)
Open Will
Open Heart
Open Mind
© 2009 C.O. Scharmer
Downloading
Observe,observe,observe
Retreat and reflect:Allow the inner
knowing to emerge
Act in an instant
suspending
redirecting
letting go
Open
Will
Open Heart
Open Mind
Seeingwith fresh eyes
Sensing from the field
Prototyping the new by linking head, heart, hand
Crystallizing vision and intention
embodying
enacting
letting come
Presencing connecting to Source
Performing by operating from the whole
Downloadingpast patterns
Who is my Self? What is my Work? © 2007 C.O. Scharmer
VoJ
VoC
VoF
1. Co-initiating: uncover common intent
stop and listen to others and to what life calls you to do
2. Co-sensing: observe, observe, observe connect with people and places
to sense the system from the whole
5. Institutionalizing: embody the new in larger systems that facilitate acting from the whole
4. Co-creating: prototype the new in living examples to explore
the future by doing
3. Presencing: connect to the source of inspiration and will
go to the place of silence and allow the inner knowing to emerge
U-PROCESS: 1 PROCESS, 5 STAGES
© 2007 C.O. Scharmer
I-in-me
I-in-it
I-in-you
I-in-now
Field-StructureOf Attention
1Downloading:
Talking nice
2Debate:
Talking tough
3Dialogue:
Reflective inquiry
4Presencing:
Generative flow
Field
Speaking from what I thinkDivergent views: I am my point of viewAdaptive system (say what you think)
Speaking from seeing myself as part of the wholeFrom defending to inquiry into viewpointsSelf-reflective system (reflect on your part)
Speaking from what they want to hearPolite routines, empty phrasesAutistic system (not saying what you think)
Speaking from what is moving throughStilness, collective creativity, flowGenerative system (identity shift: authentic self)
© 2007 C.O. Scharmer
I. Repair
II. Therapy
III. Reflection
IV. Self-Transformation
Event
Defect
Behavior
Thought
Self
Mechanic
Instructor
Coach
Midwife for bringing forth
the New
Patients
Physicians
© 1999 C.O. Scharmer
I. Repair
II. Therapy
III. Reflection
IV. Self-Transformation
Event
Defect
Behavior
Thought
Self
Mechanic
Instructor
Coach
Patients
Physicians
Current RealityDesired Future
© 1999 C.O. Scharmer
Midwife for bringing forth
the New
© 2009 C.O. Scharmer
Open
Will
Open Heart
Open Mind
Stop downloading: habitual routines
Observing: connect and listen in real time
Sensing: connect to
driving forces of change
Prototyping the new by linking head, heart, hand
Inspiring: communicate vision and intention
Presencing: connect to the sources of your authentic Self
Performing: infrastructures for high performing organizations
© 2007 C.O. Scharmer
clear calendarbe visiblehold the space
listen to frontlineshare big pictureawareness on impact
sensing journeyssuspend VoJ, VoC, VoFclarify the essential core
Personal practices: places of stillness: Who is my Self? What is my Work?peer coaching practices: deep listeningleadership offsites: our collective journey
the story of usthe story of selfthe story of now
speed: act now, iteratefail early to learn quickly
dialogue with the universe
cross-functional: divisioncross-company: supply chain
cross-sector: innovation ecosystems
© 2009 C.O. Scharmer
I-in-me
I-in-it
I-in-you
I-in-now
Field:Structure
Of Attention
Attentional action
Listening 1:Downloading habits of thought
Listening 2:Factual, object-focused
Listening 4:Generative listening
Listening 3:Empathic listening
© 2009 C.O. Scharmer
Field:Structure
Of Attention
Attentional action
Conversational action
I-in-me
I-in-it
I-in-you
I-in-now
Listening 1:Downloading habits of thought
Downloading:Talking nice, politeness,rule-reenacting
Listening 2:Factual, object-focused
Debate:Talking tough,rule-revealing
Listening 4:Generative listening
Presencing:Collective creativity, flowrule-generating
Listening 3:Empathic listening
Dialogue:Inquiry,rule-reflecting
© 2009 C.O. Scharmer
Field:Structure
Of Attention
Attentional action
Conversational action
Organizational action
Global action
Listening 1:Downloading habits of thought
Downloading:Talking nice, politeness,rule-reenacting
Centralized:Machine bureaucracy
Hierarchy:Central plan
Listening 2:Factual, object-focused
Debate:Talking tough,rule-revealing
Decentralized:Divisionalized
Market:Competition
Listening 4:Generative listening
Presencing:Collective creativity, flowrule-generating
Ecosystem:Ba
Presence:Operating from the emerging Whole
Listening 3:Empathic listening
Dialogue:Inquiry,rule-reflecting
Networked:Relational
Dialogue:(Mutual adjustment)
I-in-me
I-in-it
I-in-you
I-in-now
© 2009 C.O. Scharmer
Selecting Prototyping Ideas for Large Systems Change
1. Rapid: Can you do it quickly?
2. Rough: Can you do it small scale?
3. Right: Have you got the right dimensions? Does the microcosm mirror the whole?
4. Relevant: Does it matter to the key stakeholders involved?
5. Revolutionary: Can it change the system? Do you address the systemic root issues?
6. Relationally effective: Are you leveraging the existing networks and competencies?
7. Replicable: Can you scale it?
© 2009 C.O. Scharmer
Resources and Literature:Scharmer, C. Otto (2007).
Theory U: Leading from the Emerging Future As It Emerges. The Social Technology of Presencing), Cambridge, MA: SoL Press.
Senge, P., C. O. Scharmer, J. Jaworski, and B. S. Flowers. (2004). Presence: Human Purpose and the Field of the Future, Cambridge, MA: SoL Press.
Kahane, A. (2004). Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities (San Francisco: Berrett-Koehler).
Scharmer, C.O. (2001). Self-transcending knowledge: Sensing and Organizing Around Emerging Opportunities. In: Journal of Knowledge Management, Vol. 5, no. 2: 137–150.
www.presencing.com