DPO Meeting 14 December 2000

CERN – European Laboratory for Particle PhysicsAdministrative Information Services

DPO Meeting DPO Meeting 14 December 200014 December 2000

EDHDerek Mathieson

(Ivica Dobrovicova)

BHTMikael Angberg

HRTPer Jonsson

CERNAIS

AgendaAgenda EDH

– Review of 2000– Pending Issues– Work in the Pipeline– Your Input

BHT– Past & Present– Future

HRT– Future

CERNAIS

ContextContext January 2000 (AS-SU)

– EDH = 4 staff – BHT = 2 staff

February 2000.. Present (AS-IDS)– EDH = 1.5 staff– BHT = 1 staff– HRT = 1 staff

CERNAIS

Status QuoStatus QuoDocument Web Workflow EDH 2.1 LegacyACB Yes Yes - -CFU Yes Yes -DAI Yes Yes - SIRIACGSM Yes Yes - -JOB Yes NO -Leave Yes Yes - -Material Request Yes Yes Yes -IS37 Yes Yes - -OSVC Yes Yes - SIRIACOvertime Yes NO Yes* HRPAF NO NO YesSchedule Yes Yes - -Shipping Yes Yes - -Temp Labour Yes NO Yes SIRIAC

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2000 Major Achievements2000 Major Achievements

New Workflow Manager(9 documents)

New Leave System(5 documents)

New Web Overtime System(2 documents)

Several New Small Documents(IS37, GSM, ACB)

Shut Down of EDH 2.1(2 documents remain)

Integration with CFU(workflow & DAI)

Internal Consulting &International Recognition

Lower maintenance

Technology Consolidation

Increased ProductivityRe-usable Components

High Service Level

CERNAIS

2000 Statistics2000 Statistics

147,000 hits on busiest day 2pm - 1 hit every 2 seconds

Web EDH 2.1Web EDH 2.1

# Users Support

Used in 31 countries (all continents) 4347 active web users 144,000 documents created Signature every 15 seconds

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2000 Pending Issues2000 Pending Issues

Final Shutdown of EDH 2.1 &The “last user”

EDHAdmin tools for DPOs

AVCL External people

Desktop & Document Searching

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Pipeline Work for 2001Pipeline Work for 2001 Power to the Users

– Web EDH Admin tools– Improved Web desktop– Import / export facility– Enclosures

Increased Productivity– Small Documents – Complex Procedures– AVCL

Increased Popularity– Extranet

CERNAIS

Your requests….Your requests…. Management of Intersection Codes … … … … …

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Help us… (help you)Help us… (help you)

Paper FormHow do I complete a purchase requisition?

See SPLHow do I complete a TID?

See FIHow do I complete an Overtime Request?

See HRKnowledge, Expertise & responsibility remains in client services

Electronic Forms

How do I complete a purchase requisition?Call EDH

How do I complete a TID?Call EDH

How do I complete an Overtime Request?Call EDH

Knowledge & Expertise in EDH programmers

CERN Document

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CERN Document

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CERN – European Laboratory for Particle PhysicsAdministrative Information Services

BHT - Past, present & futureBHT - Past, present & future

Where have we been, where are we today and where are we going…?

CERNAIS

Review of year 2000Review of year 2000 1st year with WebBHT

– ~ 1100 BHT Reports on a busy day (Dec 2000)– BHT is used 24 H / day– Majority of users “happy” – Performance better than we thought

Yearly Bookclosing– Lot of work in BHT

Very small team (1 staff)– ~ 240 Remedies to BHT Team in 2000– Less russian collaboration– No technical students

“Temperature Check”– DPO’s

Improved stability + performance– Faster– Less “blockings”

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Review of year 2000 ctd..Review of year 2000 ctd.. Improved functionality

– Electronics Pool– Team accounting modifications– Monthly Totals for Contracts

Improved Extraction/Bookclosing– Usage of (EDH) WorkFlow– To be continued 2001…

Improved Admin Functionality– No more server side Java Scripts– To be continued 2001…

Improved Technical and User Documentation– http://ais.cern.ch/apps/bht/welcome.html

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Where are we today?Where are we today? General Application Status

– Stable application – much improved– Unstable extraction: Many data problems– Few functionality- and change requests– Not CERN ID dependent, instead PID

Ongoing Work– New Extraction with Oracle WorkFlow– Extension of Admin Tools– User Contacts: SPL, Teams

Support– AIS Help Desk does a lot ~ 30 % of all Remedies to BHT– 2nd , 3rd line support can be improved (with a larger team)– More User Contact?

CERNAIS

Where are we going – BHT 2001Where are we going – BHT 2001 Continue Extraction work – Better Data

– More reliable data – no interdependencies between ORIAC and SIRIAC

– Easier maintenance – Today it costs a lot– Higher visibility and easier error-tracing

ARTify BHT – EDH/HRT Architecture– Conform to the rest of the group– More standardised foundation– More potentiality for re-use – Easier to add functionality– Easier maintenance– Better application

CERNAIS

Where are we going – BHT 2001Where are we going – BHT 2001 New markets for BHT?

– SPL– FI – more data maintenance “outsourced”– External Teams – Do they need more functionality?– Activity Based Costing?

Improve our Client Service– More “temperature checks” – User Contacts– More Structured support (larger team)

CERN – European Laboratory for Particle PhysicsAdministrative Information Services

HRTHRT

CERNAIS

HRTHRT Phase 1 : Migration to Web

– December 2000 : Testing with Key Users– January 2001 : Feedback Loop– Early 2001

• Production• Switch off XL version

Phase 2 : Extended Functionality– Time dimension– Targetted function areas, e.g. training