DP Miami 2011 - Jaimelacroisiere.fr · Editor - Amanda Çetin at Seatrade, tel +44 1206 545121 or email [email protected] Seatrade Connecting the global cruise community

PRESS KIT

Cruise Shipping Miami 14/17 March 2011

PRESS KIT

Cruise Shipping Miami 14/17 March 2011

1- MEDITERRANEAN’S LARGEST CRUISE EVENT TO BE HELD IN MARSEILLE IN 2012..................3

2- KEY FIGURES...........................................................................................................................................5

3- MARSEILLE-PROVENCE, 2013 EUROPEAN CAPITAL OF CUL TURE................................................9

4- NEW DEVELOPMENTS OF THE PORT OF MARSEILLE....... .............................................................12

5 - MARSEILLE PROVENCE AIRPORT YOUR MEDITERRANEAN G ATEWAY....................................15

6- MARSEILLE, A UNIQUE TOURIST DESTINATION!........ .....................................................................19

7- MARSEILLE PROVENCE CRUISE CLUB .......................................................................................................22

____________________________________________________________________________________________

Press contact - CSM

+ 33 6 11 02 33 40

[email protected]

Press Kit –Marseille Provence Cruise Club – CSM Miami March 2011 2

1- MEDITERRANEAN’S LARGEST CRUISE EVENT TO BE HELD INMARSEILLE IN 2012

The Seatrade Med Cruise Convention, a major biennial cruise event that brings the industry together for conference,

exhibition, travel agent programmes and networking social events, will next be held in Marseille from 27-29

November 2012, hosted by Marseille Provence Cruise Club.

Seatrade’s chairman, Chris Hayman, said, “We are delighted that the next edition of Seatrade Med will be held in

Marseille in 2012. We certainly believe that the cruise market in the Mediterranean will continue to grow this year and

next, and that Marseille will expand with it as a key hub port in the western Med, repaying the hard work of the Port

and City over many years.”

These are exciting times for Marseille, which maintained its position as the top French cruise port with 344 calls and

700,000 passengers in 2010, an increase of 11% compared to 2009 and including 269,000 turnaround guests, up

55% on last year. A new cruise terminal should be operational in 2012 and the city is also set to become the

European Capital of Culture in 2013. Seatrade Med successfully debuted in France last November, cementing the

economic importance of cruise to the country with its world-renowned cruise shipbuilding and ship technology

industries with a successful show in Cannes on the French Riviera that welcomed some 3000 participants.

Mediterranean cruise market going from strength to strength France, with the longest coastline in Europe, is in an

ideal position to benefit from the 5 mon Europeans now cruising. In 2009, more than 4.8 million passengers

embarked on their cruises from a European port and the vast majority of these cruises visited ports in the

Mediterranean ,the Baltic and other European regions. 152 cruise ships were active in Mediterranean waters,

collectively carrying a potential 3.33 million passengers on 2,779 cruises. Soaring demand for the Mediterranean has

made it now the second most popular cruise destination, after the Caribbean. Increased ship deployment and an

ever-extending cruise season are prompting continued growth predictions through 2011.


The Seatrade Med Cruise Convention incorporates high-level industry conference, a major exhibition, a training

seminar for travel agents and an exceptional social programme. SeatradeMed 2012 will be the ninth edition of this

major regional cruise event.

For more information about Seatrade Med, please visit www.seatrade-med.com.

SeatradeMed is a UBM event organised in association with Seatrade.

**END**

Editor - Amanda Çetin at Seatrade, tel +44 1206 545121 or email [email protected]

Seatrade

Connecting the global cruise community – www.seatrade-global.com

Established 40 years ago, Seatrade is a leader in cruise and maritime publications, conferences and exhibitions,

training, awards and other special projects. Regular events include international trade exhibitions and conferences

across all maritime sectors, management training courses for shipping professionals, training seminars for travel

agents and award schemes, including the Seatrade Insider Cruise Awards. Seatrade publications include magazines,

supplements and yearbooks, whilst Seatrade Insider provides daily cruise news online at www.seatrade-

insider.com


2- Key figures

Marseille at the Top of the French Cruise ports : a huge growth of embarking / disembarking passengers

Marseille has proved very popular as a port of departure with the growth in departure port clientele forecast to reach

nearly 55% in 2010 compared to 2009. This result demonstrates also the enthusiasm of the French clientele for

Mediterranean cruises.

At the beginnig of 2011, 9 cruise lines / cruise operators propose cruises departing fromMarseille, representing 300 cruise departures :

� ARCALIA SHIPPING (PRINCESS DANAE, PRINCESS DAPHNÉ)

� COMPAGNIE DU PONANT (BORÉAL, AUSTRAL)

� COSTA CRUISES (COSTA CONCORDIA, ,COSTA DELIZIOSA, COSTA FAVOLOSA,COSTA

LUMINOSA,COSTA MAGICA,COSTA MEDITERRANEA, COSTA PACIFICA,COSTA SERENA)

� CROISIÈRE DE FRANCE (BLEU DE FRANCE)

� LOUIS CRUISES (MAJESTY, ORIENT QUEEN,CORAL)

� MSC CRUISES (MSC FANTASIA, MSC LIRICA, MSC ORCHESTRA, MSC SPLENDIDA)

� NDS VOYAGESCLASSIC INTERNATIONAL CRUISES (PRINCESS DANAE, PRINCESS DAPHNÉ)

� TAAJ (COSTA MARINA)

� TMR (GRAND MISTRAL)

• 400 calls

• 300 cruise departures offering 80 different cruise calls (West Med, East Med)

• 30 Cruise lines : Carnival Cruise Line, Aida Cruises, Princess Cruises, Holland America, line, Costa Crociere,

P&O Cruises, Seabourn, Iberocruceros, Cunard, RCI, Celebrity, Pullmantur, Azamara, CDF Croisières de France,

Tui Cruises Germany,Prestige, NCL, Oceania Cruises, Regent Seven Seas, MSC Cruises, Louis Cruises, Windstar

Cruises,Classic International Cruises, Compagnie du Ponant, Hapag Lloyd, Peter Deilmann,Saga Cruises, Sea

Cloud Cruises, Star Clippers, …Press Kit –Marseille Provence Cruise Club – CSM Miami March 2011 5

60 different cruise shipsCruises from 3 to 14 daysNew Cruise ships in 2011At least 16 new crew ships are expected in 2011. Norwegian Epic will call at Marseille on the 19 May 2011.

ADONIA P&O CRUISESAUSTRAL COMPAGNIE DU PONANTCARNIVAL MAGIC CARNIVAL CRUISE LINECOSTA DELIZIOSA COSTA CRUISESCOSTA FAVOLOSA COSTA CRUISESCOSTA LUMINOSA COSTA CRUISESGRAND CELEBRATION IBEROCRUCEROSGRAND MISTRAL INEROCRUCEROS / TMR INTERNATIONALMARINA OCEANIA CRUISESMEIN SCHIFF II TUI CRUISESNIEUW AMSTERDAM HOLLAND AMERICA LINENORWEGIAN EPIC NORWEGIAN CRUISE LINERUBY PRINCESS PRINCESS CRUISESRYNDAM HOLLAND AMERICA LINESTAR FLYER STAR CLIPPERSTHE WORLD THE WORLD OF RESIDENSEA


Profile of passengers embarking / disembarking at Marseille (Summer 2009 survey)

In order to promote embarkation from Marseille and increase the benefits from cruise passenger expenditure in the

tourism sector, the Marseille Provence Cruise Club, the City of Marseille, and the Regional Tourist Board

commissioned a study from the Marseille Provence Chamber of Commerce.

Survey methodology : The results shown below relate to 600 passengers embarking and disembarking, who responded face to face at the Marseille cruise

terminal during the summer of 2009.

What are the characteristics of passengers embarking and disembarking at Marseille in the

summer of 2009?

French and mainly local clientele : more than one passenger in three lives in the Provence Alpes Côtes d’Azur

region;

40% are repeaters;

20% of cruise passengers arrive in the Marseille area one or more days before the cruise departure date;

20% of cruise passengers stay in Marseille or the surrounding area after the cruise, but for a shorter period than

before embarkation;

25% of passengers made a purchase before embarking (excluding hotels, restaurants and car parks);

11% of passengers intend to purchase something after disembarking (excluding hotels, restaurants and car parks).

What is the level of expenditure in the summer of 2009? Before the cruise: 20% of pax made a purchase, the average amount of which is €156 of which €105 for tourism-

related expenditure (hotel and restaurants) and €50 for miscellaneous items (taxi, shopping);

After the cruise: 9% of pax made a purchase, the average amount of which is €160 of which €89 for tourism-related

expenditure (hotel and restaurants) and €70 for miscellaneous items;

1 Passenger in Marseille contributes €140 to the Marseille Provence economy

(not to be confused with cruise passenger expenditure)

1,215 cruise passengers = 1 job


Cruise passenger consumption patterns and amounts vary according to their type:

> Transit passengers (Marseille is a port of call) spend an average of €50.

But they do not all disembark from the vessel during the stopover. The "remain on board" rate is estimated at 40%,

i.e. 60% of transit pax spend money.

Transit passengers spend money on the following items: Shopping, Restaurants, Leisure activities

> Departure port passengers (who start and end their cruise in Marseille) spend an average of €150 but they do not

all spend money. It is estimated that roughly 20% of passengers spend money in the area.

Departure port passengers spend money on the following items: Shopping, Restaurants, Leisure activities +

Accommodation + Car parks

Evolution of cruise passengers 2000/2012

Year Emb./Déb. Transit Total

2000 23000 141000 1640002005 76000 284000 3600002009 180000 450000 6300002010 269000 431000 700000

2011 280000 520000 8000002012 350000 650000 1000000

Evolution of cruise calls 2000/2012

Year calls

2000 1832005 2482009 3162010 3442011 4002012 450


3- MARSEILLE-PROVENCE, 2013 EUROPEAN CAPITAL OFCULTURE

What is a European Capital of Culture?

A sought-after label

The European Capital of Culture is a one-year title awarded to a city or region after an international selection

process. Initially created by the European Union in 1985, the title has become extremely sought after. For selected

cities, it means increased international visibility over a 12-month period. It has allowed cities off the beaten track, like

Lille and Liverpool, to become recognised tourist destinations.

Guests of honour: art and culture

The aim of the European Capital of Culture programme is to produce a high-quality artistic programme that is

accessible to the widest possible audience.This means calling on internationally renowned artists as well as young

emerging talents. It will be a unique encounter between local populations, artists, and visitors from all over the world.

An unforgettable experience

This is an exceptional event for France. The European Capital of Culture rules mean that the title will not be awarded

to another French city for the next ten years at least. It’s going to be the event of the decade.


What’s going to happen in 2013? In 2013, Marseille-Provence will be the European Capital of Culture. Already a major European tourist destination,the region will host over 400 cultural events showcasing European and Mediterranean artistic creation. This means amultidisciplinary programme but also unconventional, unexpected and surprising events. Each of the programme’s four seasons has been designed to reach the widest possible audience, with exhibitions ofgreat painters and sculptures alternating with contemporary art, shows, parades, festivals, cuisine and design. Fortourists and visitors, this is a unique opportunity to discover the real Provence

Before the program, some of the main events of 2013


Culture as seen by contemporary architecture

In 2013, new cultural facilities designed by some of the world’s best architects (including Rudy Ricciotti, Kengo

Kuma, Stefano Boeri, Jean Nouvel, Frank Gehry and Massimiliano Fuksas) will open their doors to the public. This is

a unique opportunity to take part in inaugural events while getting a preview of things to come. The new architecture

will transform Marseille’s sea front and form one of Europe’s first “cultural districts”. This alone is worth a trip to

Marseille-Provence in 2013.

Cultural excellence plus sun, sea, cuisine, and a Mediterranean lifestyle: you couldn’t have picked a better time to

visit.

To learn more about the Capital year program and the region:

http://www.marseille-provence2013.fr


4- New developments of the port of Marseille

Ease of accessThe port of Marseille cruise terminal benefits from exceptional access thanks to its direct link to the nearby motorway

(A55). It is located twenty minutes from the Marseille Provence international airport, and ten minutes from the Saint-

Charles SNCF / TGV High speed train railway station.

The port has three cruise berthing sites at its disposal enabling it to accommodate six vessels simultaneously,

including five mega-ships cruise. If delivery at port should at least meet delivery onboard, for sure Marseille offers

consistency by separating mass cruise tourism and small & medium luxury cruise calls.

1/ The Marseille Provence Cruise Centre on the Léon Gourret wharf accommodates the largest cruise ships

surrounded by a station area of more than 6,000 m².

2/ Berths 2 and 3 close to the Léon Gourret wharf for vessels up to 220 metres long, which can be used as a port of

call or port of departure

.3/ The Joliette terminal right in the city centre,

for tourism stopovers by small upmarket vessels.

Cruise ships up to 200 metres long can call

there. Many new infrastructures are being built

and will be opened by 2013.

Ship RepairThe San Giorgio Del Porto company began its activity of industrial ship repair in the forms 8 and 9 in October 2010.

To date, the company has occupied the forms 8 and 9 during more than 60 days and treated handled 7 ships, the

majority of which were cruise ships (6/7).

The arrival of SGDP so reveals the relevance of a site ofship repair in Marseille.


The Marseille Provence Cruise Terminal groupIn April 2009, the Marseille Port Authority handed over operation of the Léon Gourret wharf cruise facilities to a group

consisting of the companies MSC Crociere, Costa Crociere and Louis Cruise, leaders in Mediterranean cruises. The

name of the group is Marseille Provence Cruise Terminal (MPCT).

The Marseille Port Authority have shares in the group in order to participate fully in development of cruise activities

via the Marseille Fos port Authority.

Services made available to embarking / disembarking passengers Embarkation mainly takes place at the Léon Gourret wharf, since it provides a high level of comfort and services to

passengers Fenced car parks monitored by video-surveillance are available close to the MPCT embarkation stations.

Capacity : 200 and 440 vehicles. Baggage service: baggage handling is carried out at the Léon Gourret wharf for

embarking and disembarking passengers.

A welcome desk staffed by the tourist board and a Provencal market.

Marseille Port Authority investmentsA total of more than 23 million euros has been invested over the last few years to develop cruise activities in the port

of Marseille.

The main development projects completed so far are as follows:

� The Marseille Provence Cruise Centre

� Two maritime terminals, 300m² and 500m² on the Léon Gourret wharf and nearby (berth 162, berth 2)

� A fixed gangway, plus two mobile gangways attached to it were put into operation in 2009 between the

MPCT and berth 181. This investment was made by the MPCT group.

Marseille Port Authority has carried out work to improve docking and reception of these ships, and redevelopment

work on the Leon Gourret wharf, including strengthening of the moorings and modification of berth 181 to allow safe

docking even in winds of up to 40 knots.


Future projects

In 2011, the MPCT group will equip berth 163 with a

gangway carrier fitted with a mobile gangway.

It is also preparing to build a 15,000 m² passenger

terminal on the Léon Gouret wharf to service berths

162 and 181 : 4,000 m² will be given over to passenger

reception, 4,000 m² to baggage and 7,000 m² to

covered parking areas. This new terminal should be

finalised in 2012.

The Marseille Port Authority has planned additional

work for early 2011 to reinforce berths 182 and 183

and to position a berthing dolphin for berth 181 north of

the wharf.

Press contact: Claire Battédou

[email protected]

Tel: +33 (0)4 91 39 42 01

MPCT Contact

+ 33 6 42 51 32 49


5 - Marseille Provence Airport Your Mediterranean G ateway

An airport enjoying strong growth, perfect for cruise passengers

More than 7.5 million passengers and more than 100 air routes with direct scheduled flights. With passenger traffic

up by 3.2% in 2010, Marseille Provence Airport boasts one of the strongest growth in traffic of all major European

airports for the past 3 years (together with Edinburgh and Milan).

Marseille Provence Airport offers modern infrastructures as part of its international air traffic

development, and is therefore able to accommodate any type of aircraft on the platform in the

best possible conditions:

2 runways, category III

Airport open 24/24

Excellent weather conditions

No slot restrictions

Considerable areas of land available for future developments

No saturation of airspace

Air terminal capacity for 11.5 million PAX

98 check-in counters

43 boarding gates

55 aircraft stands available

25 standard stands and 30 remote

In order to increase passenger comfort and make the platform a truly welcoming and convivial place, Marseille

Provence Airport completely renovated all its terminals in 2008. As a direct consequence, it is in first position for


quality among all major French airports. It also won the "Best Airport" prize in 2007 awarded by ACI Europe, the

international association of European airports.

In addition, mp2, the first low-cost terminal to be built in Europe, which opened in 2006, today offers 30 regular low-

cost flight destinations, making a major contribution to accessibility (direct flight + attractive price) in addition to the

traditional existing services.

A diverse high density network

Marseille Provence Airport benefits from an extensive network offering direct regular flights to nearby markets, with

connections to 33 European cities and 19 French cities. MRS Airport hosts the first Long Haul Network for French

regional airports: 11 long haul scheduled destinations of which 3 to North America (Toronto, Montreal and Quebec

City).

In addition, thanks to the large number of links via major European hubs, Marseille Provence Airport is in a position

to offer many routing choices to passengers arriving from other continents.

33 daily connections to the European hub secure easy access from anywhere in the world with the choice of airlines,

global Alliances (Skyteam, StarAlliance, OneWorld) & Frequent Flyer Programs.

X 3 DAILY flights to London-Gatwick, BA hub

X 3 DAILY flights to Madrid, Iberia hub

X 1 DAILY flight to Barcelona, Iberia hub

X 2 DAILY flights to Rome, Alitalia hub

X 5 DAILY flights to Munich, Lufthansa hub

X 3 DAILY flights to Frankfurt, Lufthansa hub

X 3 DAILY flights to Brussels, Brussels Airlines hub

X 4 DAILY flights to Amsterdam, KLM hub

X 6 DAILY flights to Paris-CDG, Air France hub

X 1 DAILY flight to Prague, Czech Airlines hub

X 2 DAILY flights to Lisbon, TAP Portugal hub

Special welcome and services for cruise passengers! Marseille Provence Airport offers a comprehensive range of services to welcome incoming groups off the plane and

onto their coach, or outgoing groups arriving at the airport until they board their plane.


Personalised assistanceHostesses welcome the groups and guide them through the terminal. A reception counter is especially dedicated to

guiding these groups, with personalised signage.

The Marseille Provence Airport Reception service can also interface with organisers to assist disabled passengers,

or with airlines who wish to have specific check-in counters…

Reception counterAt the meeting point, a reception counter or personalised signage can be installed to facilitate guidance and grouping

of passengers in the air terminal.

A baggage handling service Baggage is taken from the point of delivery to the coach, or from the coach parking area to the check-in counter.

Marseille Provence Airport has also provided specific parking spaces for coaches in immediate proximity to the

terminal building.

Airport shuttles specifically for cruise passengers take them to the cruise ship embarkation gangway.This system makes it possible to offer a coherent range of services to cruise passenger travellers.

A turnkey service for the best possible cruise

Easy transfer between Marseille Provence Airport and the PortMarseille Provence Airport is close to the port, with a travel time of 15 minutes, thanks to direct motorway access

(A55).

The transfer is facilitated by a specific coach parking area made available right next to the ter-

minal building with corresponding signage. Thanks to this parking area the transfer from the

plane to the cruise ship is simple, fast and direct.

Marseille Provence Airport key figures

2nd

highest increase in traffic among the 100 largest European airports in 2009.

7,522,167 in 2010 = 3.2 % increase in passenger traffic compared to 2009

78 cities linked by 102 direct scheduled routes to 24 countries.

35 Scheduled airlines.


www.mp.aeroport.fr (for outgoing clientele) / www.m rsairport.com (for incoming clien-

tele)

Group Reception Service

Nicolas TRIPIER, Tel. +33 (0)4 42 14 27 98

Email. [email protected]

Marketing Communication Department

Tel. +33 (0)4 42 14 26 31

Email. [email protected]


6- Marseille, a unique tourist destination!

Marseille is ideally located in the heart of Provence. It is the oldest city in France, founded by the Greeks 2600 years

ago, but also very much a 21st century city with many different projects developing all the time.

Marseille is positioned as a Euro-Mediterranean metropolis and couldn't be easier to reach: whether its thanks to the

TGV (Paris to Marseille in 3 hours), the superb motorway network or air links strengthened by the opening of a low-

cost terminal, Marseille is now just a few hours from the major European capitals.

The city has become a true tourist destination, not only for business but also for pleasure, attracting nearly 4 million

tourists every year, generating more than 15 million hotel nights, and contributing to the local economy with financial

benefits of more than €700 million and 12 thousands jobs linked to tourism.

Thanks to its wonderful coastline (23 beaches, 14 marinas) and 300 days of sunshine per year, Marseille is the ideal

destination for outdoor sports. Marseille also offers a real change of scene thanks to the Calanques, a future

National Park that will adopt a management approach based on sustainable tourism principles. The Calanques are


towering cliffs of white limestone plunging into the turquoise waters of the Mediterranean, covering some 20

kilometres of coastline.

Marseille has been chosen as European Cultural Capital for 2013, and is greatly appreciated for its authenticity.

However this city is looking firmly to the future, when the most internationally renowned architects will have left the

mark of their genius. Cultural projects such as the Silo, MUCEM and FRAC are currently under construction so as to

be ready for the rendezvous in 2013.

Marseille also attracts people who love culture and excitement, offering a rich and varied programme of events

throughout the year : jazz festival, dance festival, the Fiesta des Suds, huge popular gatherings, superb sporting

events (Audi Med Cup, marathon, Open tennis tournament, etc.) and also exhibitions that have an international

impact.

From 26 May 2011 a major exhibition will be presented to the public entitled "Orientalism in Europe", co-produced

with the Fine Arts Museums of Brussels and Munich.

Marseille also invites you to discover its gastronomy, via its traditional recipes : bouillabaisse, pieds et paquets and

navettes..., and also thanks to young chefs who will surprise you with their inventive cuisine reinventing the exquisite

flavours of the Mediterranean. Gérald Passédat, chef at the Petit Nice-Passédat who is one of the very few chefs to

obtain 3 stars in the Michelin Guide.

In Marseille, shopping is king!

From the Vieux Port to Le Panier, a stroll through history is a must, punctuated by a few visits to Marseille's artisans.

The House of Pastis, boutiques selling soaps, chocolate, ceramics and santons will draw you into the authentic world

of Marseille where respect for Provencal traditions is paramount. But if you prefer modern design and fashion, head

for the Opera House or the Cours Julien, where you will discover Marseille's designers making their contribution to

the fashions of today and tomorrow. Thanks to the city's renewed image, and the development of tourism and

cruises, the city has also succeeded in attracting some of the most prestigious brands; luxury is no longer reserved

for the Riviera…


Marseille, the gateway to Provence

Marseille is not only a leading Mediterranean cruise

destination, it's also the main port of Provence. A few

kilometres from the city you will find Aix-en Provence,

Cassis, Bandol, the Aubagne area, and also the Alpilles,

Saint Rémy de Provence, Baux de Provence, Arles and

the Camargue, the Luberon, Avignon, etc. All these sites

are perfect for a tourist trip or stay before or after your

cruise.

The ‘Marseille Provence on the move’ brandAbout ‘Marseille Provence on the move’:

Launched in 2010, the ‘Marseille Provence on the move’ brand is responsible for promoting Marseille’s many tourism

assets and values, and for conveying its numerous ambitions. The various promotional campaigns showcase

Marseille as a must-visit destination for both leisure and business tourism and cruises. Drawing tourists to the city

boosts Marseille’s economic development and thus also the number of jobs available in the tourism sector. The

brand also involves asserting the city’s uniqueness, making development of its tourism sector a leading example

among the major European metropolises, and establishing the city’s international influence by promoting it as a must-

visit tourist destination in France, Europe and the rest of the world.

Marseille’s new image allows for international investors to be drawn to the city, and for new jobs to be created in

economic sectors other than tourism. This approach initiated by the businesses of the tourism sector should be

adopted by all economic actors to raise Marseille to among the ranks of the top 20 cities in Europe.

To find out more: www.marseille-tourisme.com

To reserve accommodation in Marseille: www.resamarseille.com

Press contact: Convention and Visitors Bureau

Silvie Allemand – [email protected] Tel: + 33 (0)4 91 13 89 19


7- Marseille Provence Cruise Club

1992 Marseille Port Authority five year development programme1993 Cruise Charter1995 Marseille global offer : the Costa Croisières folder1996 Creation of the Marseille Provence Cruise Club

The Marseille Provence Cruise Club is the result of an ambition based on a consensus. It is led by the Marseille Provence Chamber of Commerce, the City of Marseille and the Marseille Port Authority, andbrings together all the economic and institutional players in Marseille involved in the development of this activity. It is an important tool for development of the cruise business both for the local authorities and the private companiesinvolved in the cruise business, by covering three areas : promotion of Marseille as a port of call and turn aroundport; reception of passengers at the quayside and in the city; adaptation of port facilities and services.

A range of services specifically for cruise operators: a”one stop shop” for the coordination of :

Possibility of personalised cruise passenger services Tourist information is provided at the maritime terminal by staff from the Marseille Convention and Visitors Bureau.

Events informationShipping agents and/or tour operators are kept informed of any event that may disrupt the stopover (demonstrations,building work, etc.) and solutions and/or alternatives are provided in real time.Broadcasting of a "stopover news flash" prior to the arrival of each cruise ship in Marseille.Taxi information (location of taxi ranks) and publication of a taxi guideCoordination of shuttle bus positions to pick up and drop off passengers at the Vieux-Port.

SecuritySecurity arrangements are implemented for reception of cruise passengers in collaboration with the Municipal andNational Police Forces. Promotion of Marseille as a port of call in France and abroadAssistance with organisation of inaugural stopovers and event-related stopovers in MarseilleAssistance with promotion of new excursion products.


A Cruise Coordination OfficerThe Marseille Provence Cruise Club has created the position of Cruise Coordination Officer, to accompany andassist cruise operator professionals in the field responsible for cruise passenger reception, to guarantee the bestpossible reception for cruise passengers visiting the main tourist sites, and to generally ensure that everything runssmoothly during the Marseille stopover.

List of Marseille Provence Cruise Club members and partners

Founder members

City of MarseilleMarseille Port AuthorityMarseille Provence Chamber of Commerce

Professional and Institutional group members

Arles Toursit BoardAubagne and Etoile area community of municipalitiesBouches-du-Rhône Business UnionBouches-du-Rhône Departmental CommitteeCassis Tourist Office

Marseille Convention and Visitors BureauMarseille-Fos and Great Delta Association of ShippingAgents and CosignatoriesMarseille-Fos Maritime and Inland Waterway UnionNational Union of Provence Travel Agents (SNAV)Regional Tourist Commitee

Partner Members

Aliso VoyagesAPROMARC (port provençal market)Boatage Cooperative Society of the Ports de Marseilleand Fos GulfBoluda FranceCambiaso & Risso FranceCofrapexCompagnie du Ponant / Groupe CMA CGMCruise Services Galeries Lafayettes MarseilleLe Petit Train – TTM 13Marseille "Le Grand Tour"

Marseille Port Baggage Handlers GroupMarseille Provence Cruise TerminalMSC - Mediterranean Shipping CompanyN.A.P TourismeProfessional Pilots Union of Marseille and FosPortsSNCM - Société Nationale Corse MéditerranéeSofitel Marseille Vieux-PortStone ShippingVoyages C. MATHEZ


DP Miami 2011 - Jaimelacroisiere.fr · Editor - Amanda Çetin at Seatrade, tel +44 1206 545121 or email [email protected] Seatrade Connecting the global cruise community

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