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• 1. WBC Leadership Review Slides

2. WBC Collaboration

• We want to engage with customers to help us all understand what will be delivered at each stage, capture any missing, changed or delayed requirements and ensure a positive Customer Experience

• To do this we:

• • Hold frequent bilaterals

• • Encourage direct customer involvement

• • Provide War Room Support

• • Flexibly reprioritise each 90 day development cycle

• • Add and amend requirements with our customers

• We need to take this approach forward into the End to End testing world.

3. WBC Providing a Positive Customer Experience

• We are aiming for a Smooth and Seamless CE delivered through joint testing & collaborative development and communications

• We do this with:

• • A CE roadmap planned and measured throughout the trial, launch and in-life stages of WBC.

• • Use measurable CE targets to share underlying test results with customers, rather than getting bogged down in reams of test results.

• • We focus on delivering a positive E2E CE for BTW, the CP and their EU customers.

• • We help customers deliver a marketing and sales message based on the CE delivered by the product.

4. WBC CE Roadmap - High Level View NA N/A N/A N/A