BUSINESS SKILLS BUSINESS SKILLS ACADEMY ACADEMY If you would like to discuss any one of our programmes please call on +44 (0)118 949 7721 or email [email protected]
May 12, 2015
BUSINESS SKILLSBUSINESS SKILLSACADEMYACADEMY
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BUSINESS SKILLSBUSINESS SKILLSACADEMYACADEMY
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BUSINESS SKILLSBUSINESS SKILLS
Contents
ACADEMYACADEMY
Subject
Creative Thinking & Problem Solving
Navigating Conflict
Balancing Quality & Results
Presentation Skills
Facilitation Skills
Personal EffectivenessPersonal Effectiveness
Problem Solving & Decision Making
Time Management
Communication Skills
Business Writing
Valuing Diversity
Cultural Awareness
N i i SkillNegotiation Skills
Influencing with Integrity
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
CREATIVE THINKING & PROBLEM SOLVINGPROBLEM SOLVING
BUSINESS SKILLS ACADEMY PROGRAMME
Want to solve problems better and faster?
Would you value learning some great techniques to solve problems?
Want to improve your creativity?
Target Group
If you are involved in problem solving, project management, event management, creative work or a role that requires you to solve problems, then this programme has been designed for you. This programme will give your brain a real work out, enabling you to unleash your own hidden powers of resourcefulness retention and recallresourcefulness, retention and recall.
Approach
Like all DOOR Trainings, Creative Thinking & Problem Solving is competency-based, reflecting current thinking on the essential skills and knowledge required today. The training is experiential, with ample opportunity for reflection, discussion and action planning.
TopicsTopics
Multiple IntelligencesSituational AnalysisProblem AnalysisCreative Thinking TechniquesProblem – Opportunity Analysis
Training ObjectivesTraining Objectives
At the end of this training you will be able to:
1. Apply multiple intelligences to the process of creative thinking and problem solving2. Analyse your situation and the problem effectively3. Use a range of creative thinking techniques4. Proactively deal with potential problems5. Learn from your experiences y p
Duration
One day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
CREATIVE THINKING & CREATIVE THINKING & PROBLEM SOLVINGPROBLEM SOLVINGPROBLEM SOLVINGPROBLEM SOLVING
BUSINESS SKILLS ACADEMY PROGRAMME
Programme Schedule
One Day
Introduction & WelcomePersonal ObjectivesDefining Creativity & Problem Solving
Creative ThinkingMind MappingSix Thinking HatsDefining Creativity & Problem Solving
Multiple Intelligences
Situational AnalysisSituational Analysis ModelCause & EffectProcess Mapping
Problem Analysis
Six Thinking Hats Fishbone Diagrams Force Field Analysis
Problem – Opportunity AnalysisWhat Could Go Wrong?Proactively Deal With Potential ProblemsContingency Planning
Problem AnalysisWhat’s The Problem?Route CauseDefining the Real Problem
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
NAVIGATING CONFLICTNAVIGATING CONFLICTNAVIGATING CONFLICTNAVIGATING CONFLICTBUSINESS SKILLS ACADEMY PROGRAMME
Do you ever find yourself in situations of conflict?
Are you aware there is a better solution, but can’t get others to see it?
Is there a relationship that is getting in the way of success?
Target Group
This programme is for people at all levels in organisational life. Conflict is a natural occurrence, people disagree, see things differently and fall-out. Yet, we have a need to collaborate, influence and act. This programme designed to enable participants to deal with conflict in a work context.
Approach
Like all DOOR Trainings, Navigating Conflict is competency-based, incorporating the latest research and current thinking. The training is experiential, with ample opportunity for reflection, discussion and action planning. We focus on the importance of building trust and the willingness to cooperate, through a process we call the Conflict Resolution Model.
T iTopics
The Conflict Resolution ModelSituational AnalysisGoal SettingCreativity & InnovationInfluencing Skills
T i i Obj tiTraining Objectives
At the end of this training you will be able to:
1. Analyse the situation in which you have conflict2. Exercise your choices in challenging situations3. Communicate more empathically, even in situations of conflict4. Work with others effectively to resolve conflict5 Create realistic solutions in situations of conflict5. Create realistic solutions in situations of conflict.
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
NAVIGATING CONFLICTNAVIGATING CONFLICT
Programme Schedule
Introduction & Welcome
NAVIGATING CONFLICTNAVIGATING CONFLICTBUSINESS SKILLS ACADEMY PROGRAMME
Step (I) - Situational AnalysisIdentify ConcernsPrioritiesNext Steps
Step (II) – Focus on the GoalExercising ChoiceKnowing What You WantKnowing What You WantPrioritising
Step (III) - CommunicateFocusing Your Energy & AttentionListeningEmpathic Communication
Step (IV) – InnovateStep (IV) InnovateCreativityPatience & ComposureProcess
Step (V) – Close The LoopSensory AcuitySummariseClosure
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BALANCING BALANCING QUALITY & RESULTSQUALITY & RESULTS
Challenged to balance quality & results?
Need clarity of the results to be achieved?
QUALITY & RESULTSQUALITY & RESULTSBUSINESS SKILLS ACADEMY PROGRAMME
Does everyone know the contribution they need to make?
Target Group
Balancing Quality & Results (BQR) is a supervisory management programme, aimed at those who need to achieve outstanding quality and outstanding results with their team. The programme takes an “inside-out” approach, focusing on how supervisors first take accountability for their actions, before building trust and influencing othersbuilding trust and influencing others.
Approach
Like all DOOR Trainings, BQR is competency-based, reflecting current thinking on the essential supervisory management skills and knowledge required today. The training is experiential, with ample opportunity for reflection, discussion and action planning.
TopicsTopics
Personal AccountabilityThe Big Picture – Vision into ActionGoal Setting & PrioritisingInfluencing with IntegrityCommunicating EffectivelyBuilding High Trust TeamsKaizen - Continuous ImprovementKaizen Continuous Improvement
Training Objectives
At the end of this training you will be able to:
1. Take accountability for the quality and results produced by you and your team2. Understand the contribution you and your team make to the wider team, company or organisation3. Set specific goals which motivate and engage members of your team3 Set spec c goa s c ot ate a d e gage e be s o you tea4. Implement a principle centred approach to dealing with others5. Communicate more effectively with your internal and external customers6. Execute your team goals with excellence7. Improve your performance, and the performance of your team
Duration
Two daysy
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BALANCING BALANCING QUALITY & RESULTSQUALITY & RESULTS
Schedule
Day One Day Two
QUALITY & RESULTSQUALITY & RESULTSBUSINESS SKILLS ACADEMY PROGRAMME
Welcome & Introduction
Personal AccountabilityTop GoalsAccountability .v. ResponsibilityThe Power of Focus
The Big Picture – Vision into Action
Welcome Back & Review
Communicating EffectivelyEmotional IntelligenceListening to UnderstandClarifying Expectations
Building High Trust TeamsgVision & PurposeOwnershipPassion & Commitment
Goal Setting & PrioritisingYour Top PrioritiesExecution of Personal & Team GoalsPACER Check
g gWhy Teams Don’t WorkTrust as the FoundationNatural Consequences
Kaizen - Continuous ImprovementWhy Change?EngagementPlan, Do, Check, Act
Influencing with IntegrityCritical ThinkingVital BehavioursTrust & Integrity
Action Planning
Action Planning & Commitments
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
PRESENTATION SKILLSPRESENTATION SKILLS
Would you like to sharpen your presentation skills?
Want to learn some new approaches to creating & delivering presentations?
How effective are your presentations and how do you know?
BUSINESS SKILLS ACADEMY PROGRAMME
How effective are your presentations, and how do you know?
Target Group
In this “Communication Age” the creation and delivery of effective presentations is an essential skill in most organisations. This programme is designed for anyone wishing to fine tune their presentation skills.
Approach
It is a practical programme where you have the opportunity to try a fresh approach, and put it into practice. The programme is a balance of solid theory and putting it into practice. Participants make presentations during the programme, and receive feedback on their performance. The use of video is optional for all participants.
TopicsTopics
The Diamond ModelPresentation DesignRehearsal & PracticePresentation DeliveryPresentation Evaluation
Training Objectivesg j
At the end of the programme you will be able to:
1. Innovate by understanding your stakeholders needs2. Create ideas for energising your presentations3. Design powerful visuals to support your presentations4. Make presentations effectively5. Evaluate and learn from your presentation experiences
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
PRESENTATION SKILLSPRESENTATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Programme Schedule
One Dayy
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesThe “Diamond Approach”
InnovateThe Purpose of Your PresentationStakeholders NeedsSituational Analysis
CreateCreative Thinking & PlanningStructuring PresentationsPreparing Presentations
PresentPersonal Preparation – Stress ManagementInterpersonal Skills – Incl. Handling HostilityPractice & Rehearsal
EvaluateReturn On Expectations
P l A ti Pl i
“Luck is the residueof design”
– Vince Lombardi
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
FACILITATION SKILLSFACILITATION SKILLS
Would you like to refresh your facilitation skills?
Want to learn something new?
FACILITATION SKILLSFACILITATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Want to learn something new?
How useful would it be to share some best practice with other professionals?
Target Group
This training is designed for facilitators and training practitioners, who wish to refresh, renew and learn new skills for dealing with individuals and groups, in helping them achieve their goals.
Approach
We take a practical approach to this programme, encouraging participants to bring their own challenges to
the table and work on them throughout the programme, enabling real solutions to emerge.
Topics
The Learning Cycle
Brain-Friendly Learning
Design & Innovative Thinking
Facilitation Skills
Handling Difficult Situations
Training ObjectivesTraining Objectives
At the end of the programme you will be able to:
1. Understand the principles of effective facilitation
2. Design innovative learning experiences
3. Create learner centred programmes, to achieve their outcomes
4. Understand learning preferences and how to apply this in facilitationy
5. Increase your sensory acuity
6. Manage and help others create a useful state for learning
7. Handle better difficult & challenging situations
Duration
Two DaysTwo Days
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
FACILITATION SKILLSFACILITATION SKILLS
Programme Schedule
Day One
Day Two
Welcome Back
FACILITATION SKILLSFACILITATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesTraining, Facilitation & Learning
Principles Of LearningFive Principles of Effective Facilitation
Value DifferenceMultiple Intelligences4-MAT & Learning Styles (LSQ)Rapport Building
Brain-Friendly LearningMeta ModelRepresentational System
Facilitation DesignPower ModelSeven Steps to Effective DesignFive Principles Applied
Facilitate the FlowLearner CentredExperimental Learning
Representational SystemSensory Acuity
Facilitation SkillsTen Creativity ToolsWays To Make A DifferenceReturn On Expectations
Personal Action PlanningExperimental LearningPlan – Do – Check - Review
Personal Action Planning
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
PERSONAL PERSONAL EFFECTIVENESSEFFECTIVENESSEFFECTIVENESSEFFECTIVENESS
BUSINESS SKILLS ACADEMY PROGRAMME
How effective are you being right now?
What difference would it make to you if you improved your effectiveness?
How do you measure your effectiveness?
Target Group
This programme is designed for people who wish to focus on their personal and professional effectiveness. We are creatures of habit, and many of our habits serve us well, however some don’t. We take this opportunity to identify and change our actions and behaviour, and install more effective pp y y g ,habits into our lives.
Approach
We take an practical approach to this programme, encouraging participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.
Topics
Foundation StonesAccountabilityPurpose & ValuesManaging TimeMotivationCommunicationTeamwork
Training Objectives
At the end of this programme you will be able to:
1. Effectively manage your personal state2. Take accountability for your action and behaviours3 Cl if d l3. Clarify your purpose and goals4. Define, plan and execute your highest priorities5. Create motivational agreements with others6. Communicate more empathically7. Celebrate strengths and differences in your team
Duration
Two Days
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
Two Days
PERSONAL PERSONAL EFFECTIVENESSEFFECTIVENESS
Programme Schedule
Day One
EFFECTIVENESSEFFECTIVENESSBUSINESS SKILLS ACADEMY PROGRAMME
Day One
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesPersonal Effectiveness
Foundational StonesEffective Change
Day Two
Welcome BackReview Of Day One
MotivationMotivation ModelMotivational LanguageM ti ti l A tEffective Change
Inside-out ProcessKaisen – Continuous Improvement
AccountabilityAccountability .v. ResponsibilityResponding EffectivelyInfluencing With Integrity
Motivational Agreements
CommunicationCommunication ModelEffective ListeningTraffic Lights
TeamworkValuing Difference
Purpose & GoalsIdentifying Purpose & ValuesSetting GoalsPersonal Compass
Managing TimeEisenhower MatrixPrioritising
Valuing DifferenceEmpoweringManaging Energy
Personal Action Planning
gWork Life Balance
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
PROBLEM SOLVING & PROBLEM SOLVING & DECISION MAKINGDECISION MAKINGDECISION MAKINGDECISION MAKING
BUSINESS SKILLS ACADEMY PROGRAMME
Is problem solving a key part of your job?
Want to explore different option in solving those problems?p p g p
Do you want to improve the quality of your decision making?
Target Group
In our fast paced reality, we are constantly challenged with the need to make decisions. Some are targeted at solving problems while others are aimed at preventing them Our ability to prevent atargeted at solving problems, while others are aimed at preventing them. Our ability to prevent a situation from deteriorating into a complex problem depends on our understanding of the issue at hand, and on our ability to choose the appropriate response. This training is open to all employees who want to ensure that work activities run efficiently by making decisions and handling functional problems effectively
Approach
This training programme focuses on improving your problem solving and decision-makingThis training programme focuses on improving your problem solving and decision makingcompetence. As these processes often happen very quickly, you will learn how to break the process down into stages, practice each individual stage and end it by putting them all together.
Topics
Enhancing the ability to recognise business problems that need to be addressedIdentifying and practising evaluation options for making decisionsReducing the time required to take business decisions and resolve problemsg q pInvolving multiple stakeholders in addressing business problems Enabling effective decision-making
Training Objectives
1. Enable participants to recognise and resolve business problems.2. Raising the participants level of capability to make decisions either autonomously or
collaboratively3. Provide an understanding of the different techniques for addressing problem solving challenges4. Helping to identify, resolve and process problems5. Enable participants to exercise their choices effectively
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
PROBLEM SOLVING & PROBLEM SOLVING & DECISION MAKINGDECISION MAKINGDECISION MAKINGDECISION MAKING
BUSINESS SKILLS ACADEMY PROGRAMME
Programme Schedule
One Day
Introduction & WelcomePersonal ObjectivesDefining Problem Solving & Decision MakingMultiple Intelligences
Current State – Causing the ProblemSituational Analysis ModelC & Eff tCause & EffectProcess Mapping
Define the ProblemWhat’s the Problem?Route CauseDefining The Real Problem
Future State Make A DecisionFuture State – Make A DecisionWhat Do You Want?Purpose & ValuesLoss & Gain
Opportunities & RisksWhat Could Go Wrong?Proactively Deal With Potential ProblemsContingency PlanningContingency Planning
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
TIME MANAGEMENTTIME MANAGEMENTTIME MANAGEMENTTIME MANAGEMENTBUSINESS SKILLS ACADEMY PROGRAMME
Are you focused on your highest priorities?
Do you know what matters most to you and your colleagues?y y y g
What would a 1% Improvement in productivity mean for you?
Target Group
This programme is designed for anyone who wishes to measurably improve their personal and professional productivityprofessional productivity.
Approach
We take a practical approach to this programme, sharing best practice and helping people make choices. The programme has many exercises where participants interact with one another, in discussion sessions and structured activities. There is also time set aside for personal working and reflection. We encourage participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.throughout the programme, enabling real solutions to emerge.
Topics
Effective Use of TimeDOOR Stepping StonesPlanning to SucceedTools to Succeed
Training Objectives
1. Identify strategies for gaining greater control over your life and time.2. Identify what motivates you to act.3. Identify the key skills to develop your effectiveness.4. Determine the best tools to help you improve your productivity.5. Measureable improve your effectiveness
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
TIME MANAGEMENTTIME MANAGEMENT
Programme Schedule
One Day
TIME MANAGEMENTTIME MANAGEMENTBUSINESS SKILLS ACADEMYBUSINESS SKILLS ACADEMY
y
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesYour Top Goals
Effective Use of TimeHow We Experience TimepThe Barriers to EffectivenessHow To Make Lasting Change
DOOR Stepping StonesValues & GoalsPrioritisingWork Life Balance
Planning to SucceedTime LinesPlanning EffectivelyReview Process
Tools to SucceedPersonal Planning SystemsProcess Improvement
“Decide what you wantControlling Time Stealers
Personal Action Planning
Decide what you want, establish your priorities
and go to work” – H. L. Hunt
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
COMMUNICATION SKILLSCOMMUNICATION SKILLSCOMMUNICATION SKILLSCOMMUNICATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
How would you rate your ability to communicate?
Would you like to improve?y p
How will you know when you have achieved what you wish for?
Target Group
The way you interact with others can be the key to your workplace success. Communicating under pressure managing challenging relationships or looking to build lasting rapport your style andpressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skill can make or break your chances of being effective. You learn on this programme how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.
Approach
Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop your knowledge and skills.processes and exercises designed to stimulate, challenge and develop your knowledge and skills. There is even some fun!
Topics
Blueprint of ExperienceSensory AcuityRapportWell Formed OutcomeFlexibility
Training Objectives
1. Understand how we communicate2. Listen and respond more effectively3. Identify your strengths and development areas4. Increase your confidence5. Deal with difficult people or situations more effectively
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
COMMUNICATION SKILLSCOMMUNICATION SKILLS
Programme Schedule
One Day
COMMUNICATION SKILLSCOMMUNICATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesInfluencing With Integrity
The Blueprint Of ExperienceRepresentational SystemsFilters On ExperienceFilters On ExperienceThe Four Pillars
Sensory AcuityAwakening Your SensesThe Power Of ObservationRepresentational System
RapportRapportBuilding TrustLanguage ModelMirroring
Well Formed OutcomesThe Seven Step ProcessSix WFO Questions
FlexibilitySelf AwarenessResponsibilityManaging Change
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BUSINESS WRITINGBUSINESS WRITINGBUSINESS WRITINGBUSINESS WRITINGBUSINESS SKILLS ACADEMY PROGRAMME
How well is your business writing being received?
Do you always get the desired results from your written business y y g ycommunications ?
How do you know?
Target Group
This programme is designed for anyone wishing to fine tune their business writing skills. It is a practical programme where you have the opportunity to try a fresh approach and put it into practicepractical programme where you have the opportunity to try a fresh approach, and put it into practice.
Approach
This course is highly interactive, practical and supportive. It uses many different forms of learning to develop your business writing skills.
Topics
Innovate your business writingCreate meaningful written communicationsDeliver written communications that hit the mark!Evaluate your communication, with a view to continuously improve
Training Objectives
1 Design your written communication more effectively1. Design your written communication more effectively2. Develop the ideas you have for focusing your communication3. Structure your communication to achieve your goals4. Select the right medium to maximise the impact of your communication5. Evaluate and learn from your writing experiences
Duration
One Dayy
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
BUSINESS WRITINGBUSINESS WRITING
Programme Schedule
One Day
BUSINESS WRITINGBUSINESS WRITINGBUSINESS SKILLS ACADEMY PROGRAMME
y
Introduction & WelcomeProgramme ObjectivePersonal ObjectivesEffective Business Writing
InnovateThe Meaning of Your Communication…gStakeholders NeedsSituational Analysis
CreateCreative ThinkingStructure & ProcessPlanning
DeliverFormality & InformalityMethodologyMeetings & Projects
EvaluateReturn On Expectations (RoE)
Personal Action Planning“The meaning of your
communication is in the response you receive”
– Richard Bandler
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
VALUING DIVERSITYVALUING DIVERSITYVALUING DIVERSITYVALUING DIVERSITYBUSINESS SKILLS ACADEMY PROGRAMME
Do you understand the true benefits of diversity in your workplace?
What are the barriers to effectiveness in your workplace?y p
What are the challenge presented in a diverse workplace?
Target Group
Our diversity programme is designed to help individuals and organisations with their opportunities to maximise diversity in the workplace. As well as giving guidance on dealing with race, gender, religious and cultural differences the programme seeks to provide practical steps to help overcomereligious and cultural differences, the programme seeks to provide practical steps to help overcome diversity issues within the workplace.
Approach
This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues diversity raises, enabling you to work more effectively.
TopicsTopics
Defining Diversity in the WorkplaceIdentifying Differences in the WorkplaceOvercoming Barriers to DiversityCommunicating in a Diverse WorkplaceManaging Diversity in the Workplace
Training Objectivesg j
1. Understand the benefits of diversity in the workplace2. Value the unique contribution individuals make3. Identify and overcome the barriers to effectiveness in the workplace4. Communicate better in a diverse team or organisation5. Manage processes to maximise opportunities of a diverse workplace
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
VALUING DIVERSITYVALUING DIVERSITY
Programme Schedule
One Day
VALUING DIVERSITYVALUING DIVERSITYBUSINESS SKILLS ACADEMY PROGRAMME
Introduction & WelcomeProgramme ObjectivesPersonal Objectives
Defining Diversity In The WorkplaceWhat is Diversity?Advantages of DiversityYour Diversity ProfileYour Diversity Profile
Identifying Differences In The WorkplaceValuing DifferenceCultural AwarenessImproving Relationships
Overcoming Barriers To DiversityBarriers to DiversityyStereotypes and DiscriminationRecognising a Negative Approach to Diversity
Communicating In A Diverse WorkplaceEffective Workplace CommunicationCommunication ChallengesImportance of Evaluations and Feedback
“We all live with the objectiveManaging Diversity In The WorkplaceManage Diversity in a WorkforceAvoiding Pitfalls & Maximising Opportunities
Personal Action Planning
We all live with the objective of being happy;
our lives are all different and yet the same”
– Anne Frank
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
CULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSBUSINESS SKILLS ACADEMY PROGRAMME
How important is it for you to be aware of different cultures, and the impact they have on your ability to do business?
How effectively are you working across cultures?
How differently do you need to treat people?
Target Group
Our cultural training programme will raise your cultural awareness and enable you to communicate more effectively across cultures Designed for individuals and teams to develop cultural awarenessmore effectively across cultures. Designed for individuals and teams to develop cultural awareness and enable you to work more effectively with colleagues from other cultures.
Approach
This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues diversity raises, enabling you to work more effectively.
TopicsTopics
What Is Culture?Knowing Your Cultural StyleCulture In Our Working DayCultural IntelligenceCountry Knowledge (By Request)
Training ObjectivesTraining Objectives
1. Define cultural difference2. Understand the five dimensions of cultural difference3. Explore your own cultural norms & style4. Identify issues and best practices for your environment5. Raise your cultural intelligence
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
CULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSBUSINESS SKILLS ACADEMY PROGRAMME
Programme Schedule
One Day
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesValuing Difference
What Is Culture?Defining Culture (Cultural Iceberg)Values Behaviours & EthicsValues, Behaviours & Ethics5 Dimensions Of Culture
Knowing Your Cultural StyleYour Culture (Stereotypes & Generalisations)Learning About Other Cultural StylesSuccessful Strategies
Culture In Our Working Day
“I want all the cultures of all lands to be blown about
Culture In Our Working DayDo's And Don’tsCommunication IssuesStrategy & Planning IssuesInfluencing & Decision Making Issues
Cultural IntelligencePutting It All TogetherDealing With Differences I want all the cultures of all lands to be blown about
my house as freely as possible. But I refuse to be blown off my feet by any.”
– M. Gandhi
Dealing With DifferencesTop Ten Tips
Country Knowledge (By Request)
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
NEGOTIATION SKILLSNEGOTIATION SKILLSNEGOTIATION SKILLSNEGOTIATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Need to negotiate regularly?
Always wanted to improve your negotiated results?y p y g
Do you know what difference good negotiation skills will make to you?
Target Group
This programme is designed to assist you in becoming a better negotiator. There is an art to negotiating effectively, and this is a balance between process and skill. It takes you through the processes and focuses on the key skills required to negotiate effectivelyprocesses and focuses on the key skills required to negotiate effectively.
Approach
This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues raised when negotiating, enabling you to work more effectively.
Topics
Preparing To NegotiatePlan Your NegotiationExecute Your NegotiationManaging the OutcomesPersonal Action Planning
Training Objectives
1. Understand what it takes to negotiate effectively2. Prepare well for your negotiations3. Create an effective strategy and agenda for your negotiations4. Execute your negotiations to achieve your highest priorities5. Deal with the outcomes and consequences of your negotiation effectively
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
NEGOTIATION SKILLSNEGOTIATION SKILLS
Programme Schedule
One Day
NEGOTIATION SKILLSNEGOTIATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesThe Art of Negotiation
Preparing To NegotiateSituational AnalysisTaking ResponsibilityTaking ResponsibilityKnow What You Want – Know What They Want
Plan Your NegotiationThe Ecology of Your NegotiationCreate Your Negotiation Strategy & AgendaOrganising & Rehearsal
Execute Your Negotiation
“Start out with an ideal and
Execute Your NegotiationCommunicate EffectivelyPropose and Respond to ProposalsPackages and Concessions
Managing the OutcomesClosing the NegotiationImplementation of OutcomesFollow-up Start out with an ideal and
end up with a deal”– Karl Albrecht
Follow up
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
INFLUENCING INFLUENCING WITH INTEGRITYWITH INTEGRITYWITH INTEGRITYWITH INTEGRITY
BUSINESS SKILLS ACADEMY PROGRAMME
Do you need to exercise more influence at work?
Do you need to extend your influence, beyond the boundaries of your y y y yauthority?
How well do you influence, and how will you know you’re getting better?
Target Group
This programme is designed for anyone wishing to have more influence in the workplace, whilst maintaining and developing their integrity We use the essence of effective communication andmaintaining and developing their integrity. We use the essence of effective communication, and application of some foundational systems and processes.
Approach
Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills. There is also some fun!
Topics
Well Formed OutcomesBuilding RapportSensory AcuityFlexibilityPersonal Action Planning
Training Objectives
1. Influence whilst maintaining and developing your integrity2. Apply the WFO Model effectively3. Build and develop rapport more consciously4. Understand how people communicate, and use this to influence with integrity5. Explore ways influencing in the workplace
Duration
One Day
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
INFLUENCING INFLUENCING WITH INTEGRITYWITH INTEGRITYWITH INTEGRITYWITH INTEGRITY
BUSINESS SKILLS ACADEMY PROGRAMME
Programme Schedule
One Day
Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesInfluencing With Integrity
Well Formed OutcomesSix QuestionsSensory AcuitySensory AcuityAdvocacy & Enquiry
Building RapportUse of LanguageNon-verbal CommunicationMinimising Difference
Sensory AcuitySensory AcuityRepresentational SystemRecognition & ResponsesIntention - Meaning - Response
FlexibilityPersonal Power & ChoiceInfluencing in MeetingsInfluencing in Selling & Negotiating
“The future influences the present just as much as the past.”
– Friedrich Nietzsche
Influencing in Selling & Negotiating
Personal Action Planning
If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]
DOOR Consulting Limited 200 Brook Drive Green Park Reading RG2 6UB United Kingdom Tel: +44 (0)118 949 7721 Email: [email protected] Web: www.dooruk.com