Door to door service

Door to door serviceSwiss federal trains

Laureline Magnin, Stefano Maioglio, Julia Maret

Content

Introduction Luggage in Switzerland Quick luggage Luggage to a foreign destination Group luggage transport Check-in at the railstation Fly Rail luggage

Introduction

Innovation starting on 14 th of October 2013

Availability of the service

Door to door principle

The company

Reason of the innovation

Luggage in Switzerland

442 destinations included such as Zermatt, Lucerne, etc. Dropp off until 7 p.m. and collected the following day from 9 a.m. What’s included in it?

Equipment Insurence

Collaboration with Swiss hotels Price: 12 CHF (individual traveller), 10 CHF (groups)

Fast luggage

Drop off and collect on the same day 47 destinations «Airport luggage» Luggage, bags, skies, snowboards, sleds and strollers Price: 22 CHF (individual traveler), 17 CHF (groups from 10 people)

Luggage to a foreign destination

Can be sent to

Length of the delivery: 4-5 days

Luggage limited by weight, size and quantity

Price: 33 CHF (single traveller), 27 CHF (groups)

School luggage

Number of luggage included: 30 Price: 100 CHF and 10 CHF per additional luggage Sport equipment included

Group luggage «à la carte»

Small groups (from 10 people) Price: 17 CHF Before departure: fill in a form

Check-in at the railstation

Aiplane check-in at the train station Airlines: Swiss and Lufthansa Airports: Zurich, Geneva and Bern Price: 22 CHF

Fly Rail luggage

Cooperation with airlines luggage delivered from any airport in the world to a Swiss train station

Airports: Geneva, Zurich, Bern Luggage limited by: content, weight and price

Conclusion

Advantages: More space in the train Good for elderly consumers and schools Useful and cheap for big groups

Disadvantages: High price Not well advertised

Sources

http://www.stnet.ch/fr.cfm/home/actualites/offer-Home-Aktuelles-349065.html

  http://fr.webtrains.ch/actualites.php?article=7000026817   http://www.tdg.ch/suisse/Les-CFF-lancent-un-service-de-bagages-a-do

micile/story/17316538

  http://www.sbb.ch/en/content/news/fr/2013/10/1410-1.html