Door Guards Generally speaking … Know the building floor plan, what areas are public and what areas are not. Know the building floor plan, what areas.

Door GuardsDoor Guards

Generally speaking …Generally speaking …

Know the building floor Know the building floor plan, what areas are plan, what areas are public and what areas are public and what areas are not.not.

Monitor doors – advise Monitor doors – advise them when there is no them when there is no Re-EntryRe-Entry

Monitor and manage the Monitor and manage the crowdcrowd

Cell phones need to be Cell phones need to be turned to vibrate during turned to vibrate during your shift, and only to be your shift, and only to be used in an emergency. used in an emergency.

Don’t judge people!Don’t judge people!

Key Facility Public AreasKey Facility Public Areas Before your shift starts make sure you can Before your shift starts make sure you can

direct patrons to these key locations:direct patrons to these key locations: ConcessionsConcessions RestroomsRestrooms Family restrooms with baby changing stations.Family restrooms with baby changing stations. Disability restroomsDisability restrooms ElevatorsElevators Smoking sectionsSmoking sections Alcohol points of saleAlcohol points of sale Emergency exits, fire extinguishers, pull stationsEmergency exits, fire extinguishers, pull stations

Green Room - A room on the arena floor (Level A) on NW Green Room - A room on the arena floor (Level A) on NW corner used as a dressing room, etc.corner used as a dressing room, etc.

Loading tunnel - The tunnel on Level A in the NE corner Loading tunnel - The tunnel on Level A in the NE corner used to unload or load the arena floor area. This is also used to unload or load the arena floor area. This is also an emergency exit. Ask the Event Manager about event an emergency exit. Ask the Event Manager about event protocol for this area.protocol for this area.

Locker rooms - Sometimes more than one event is Locker rooms - Sometimes more than one event is occurring and athletes may need access to locker rooms. occurring and athletes may need access to locker rooms. Ask for instructions if you are working near a locker room.Ask for instructions if you are working near a locker room.

Key Facility Areas Key Facility Areas – Nonpublic– Nonpublic

Crowd ManagementCrowd Management Monitor the crowd in your area: your concourse and the Monitor the crowd in your area: your concourse and the

area immediately outside your doors, make sure people area immediately outside your doors, make sure people are moving about safely.are moving about safely.

Pay attention to the crowd behaviors, moods, and note if Pay attention to the crowd behaviors, moods, and note if there are changes.there are changes.

Stay in your area unless directed to go somewhere else, Stay in your area unless directed to go somewhere else, or unless you are seeking assistance for an incident or unless you are seeking assistance for an incident

Don’t judge a person by there looks, background (race) Don’t judge a person by there looks, background (race) or how they are dressed.or how they are dressed.

Make eye contact, smile, and be helpful if asked for Make eye contact, smile, and be helpful if asked for

information.information.

No Re-Entry DoorsNo Re-Entry Doors All of the (No Re-Entry) exit doors are only for exiting. All of the (No Re-Entry) exit doors are only for exiting.

They are locked from the outside.They are locked from the outside.

Sometimes patrons try to exit these doors, and they Sometimes patrons try to exit these doors, and they don’t realize they can’t get back in. Please make sure don’t realize they can’t get back in. Please make sure that they are aware that they will not be let back in No that they are aware that they will not be let back in No Re-Entry doors. Every event is different so check with Re-Entry doors. Every event is different so check with the Event Manager or your supervisor to find out the the Event Manager or your supervisor to find out the protocol for the event that you are working.protocol for the event that you are working.

Smoking sections can be out the No Re-Entry doors, in Smoking sections can be out the No Re-Entry doors, in that case the section will be roped off and someone will that case the section will be roped off and someone will stand guard. Again every event is different, proactively stand guard. Again every event is different, proactively ask what to expect.ask what to expect.

Sometimes visiting teams are in the building during the Sometimes visiting teams are in the building during the day. Treat them as guests and be aware they are day. Treat them as guests and be aware they are unfamiliar with the facility layout.unfamiliar with the facility layout.

Always be courteous, helpful, and remember that you Always be courteous, helpful, and remember that you represent The University of Montana to visitors, even represent The University of Montana to visitors, even when you must be firm.when you must be firm.

You may need to be firm with people who are not where You may need to be firm with people who are not where they need to be. Your job is to assure everyone and they need to be. Your job is to assure everyone and everything in the facility is safe, and to protect our everything in the facility is safe, and to protect our client’s needs.client’s needs.

Remember, being lost is frustrating, be patient.Remember, being lost is frustrating, be patient.

Patron InteractionPatron Interaction

Sky Club – President’s BoxSky Club – President’s Box The President’s Box is The President’s Box is

located in the Sky Club. located in the Sky Club. The President typically The President typically has staff to monitor has staff to monitor access.access.

NOTE: President Box NOTE: President Box tickets show “PB” as the tickets show “PB” as the Section.Section.

When used, the President’s When used, the President’s Box has a guest list. Patrons Box has a guest list. Patrons need to be on the list to enter need to be on the list to enter the President’s Box.the President’s Box.

Be able to recognize the Be able to recognize the President and Mrs. Dennison President and Mrs. Dennison and who is with them.and who is with them.

Sky ClubSky Club When alcohol is served, the Sky Club is typically one When alcohol is served, the Sky Club is typically one

point of sale. Rules vary from event to event.point of sale. Rules vary from event to event.

For most events, patrons may not leave the area with For most events, patrons may not leave the area with drinks.drinks.

For some events, Patrons can come to the Sky Club For some events, Patrons can come to the Sky Club from the aisle ways, but if they are leaving with drinks in from the aisle ways, but if they are leaving with drinks in hand, they must use either the elevator or stairs to leave hand, they must use either the elevator or stairs to leave the area. the area.

If working the Sky Club, proactively ask about the rules If working the Sky Club, proactively ask about the rules

for the event you are working.for the event you are working.

Event Etiquette Event Etiquette

Once the event has started, traffic will slow down. You Once the event has started, traffic will slow down. You may take a seat, if one is provided.may take a seat, if one is provided.

However no matter what else you are doing, always However no matter what else you are doing, always look up and make eye contact with patrons as they look up and make eye contact with patrons as they pass by. pass by.

Patrons need to know that you are paying attention and Patrons need to know that you are paying attention and if they need to ask something that you are available. if they need to ask something that you are available.

InformationInformation

Know where all other Event Staff are located in your Know where all other Event Staff are located in your area. area.

Use your radio if one is provided to you to help or Use your radio if one is provided to you to help or answer a question a patron or you may have.answer a question a patron or you may have.

If you do need to step away from your post have another If you do need to step away from your post have another Event Staff person cover for you.Event Staff person cover for you.

Incident ReportIncident Report

If you see a patron or an employee fall, or suffer an If you see a patron or an employee fall, or suffer an injury call for help and then call the Event Manager or injury call for help and then call the Event Manager or your supervisor. After the person is attended to, fill out your supervisor. After the person is attended to, fill out an Adams Center Incident Report. Incident reports are an Adams Center Incident Report. Incident reports are in the Administration office Room 103 on the wall as you in the Administration office Room 103 on the wall as you walk in.walk in.

Stay with injured person until help arrives.Stay with injured person until help arrives.

Be very accurate and objective in describing the incident. Be very accurate and objective in describing the incident. Don’t interpret intention or emotional status. Do describe Don’t interpret intention or emotional status. Do describe behaviors and actions.behaviors and actions.

Incident ReportIncident Report

If you see a patron or an employee damage the building If you see a patron or an employee damage the building in some way, fill out an Adams Center Incident Report.in some way, fill out an Adams Center Incident Report.

If possible get the name or a description of any person If possible get the name or a description of any person involved.involved.

Be very accurate and objective describing the incident. Be very accurate and objective describing the incident. Don’t interpret intention or emotional status. Do describe Don’t interpret intention or emotional status. Do describe behaviors and actions.behaviors and actions.

Emergency Protocol Emergency Protocol

If an emergency arises and the building is being If an emergency arises and the building is being evacuated:evacuated:

Actively call to people, “Here is an Exit.”Actively call to people, “Here is an Exit.”

Speak in an authoritative, strong voice, encourage Speak in an authoritative, strong voice, encourage people to be calm and walk.people to be calm and walk.

When you see no other patrons, call to other event staff When you see no other patrons, call to other event staff and let them know, then leave the building.and let them know, then leave the building.

If you see a uniformed officer, let them know you believe If you see a uniformed officer, let them know you believe your area is cleared.your area is cleared.

Thank You!Thank You!

Thank you for making the event safe and Thank you for making the event safe and enjoyable.enjoyable.

The Adams Center Event StaffThe Adams Center Event Staff

Questionnaire on the Power Questionnaire on the Power Point PresentationPoint Presentation

Was the information useful? Was the information useful?

Was the layout easy to look at?Was the layout easy to look at?

Was the timing of the slides appropriate (were you able to read everything)?Was the timing of the slides appropriate (were you able to read everything)?

Is there anything you that didn’t get covered?Is there anything you that didn’t get covered?

Please list any suggestion for improving this training.Please list any suggestion for improving this training.