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May 09, 2015
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• Digital engagement – Communication – Engagement – Digital democracy
• Public service transformation – Co-production – Change management – Cross-organisational collaboration
FutureGov does
FutureGov works with
From the “now wave” to the “next wave”:
public service delivery in a networked world
Making the Move to Gov 2.0
www.HKS20.com
http://davidbarrie.typepad.com/
this is not a story about technology "(well, not only)
the social web’s a pretty big deal
building blocks for "open places, open councils
open
social
democratic
collaborative
inclusive
networked
fix the system"
eGov 2.0"
More efficient and effective government ‘as is’
create a new one"
WeGov
People powered public services redefining the role of government
the big debate
or
Critical Underpinnings
New Public Management
Communicative Governance
Philosophical Tradition Rationalist, Hegel, Marx,
Positivist, Historicist Empiricist, Hume,
Burke, Popper
Problem Solving Technical Adaptive
Critical Philosophy (Habermas)
System + Strategic Action Lifeworld + Communicative Action
Urban Design Engineered Shared Space
Information Technology Proprietary
Open Source
View of Market Market Rationality
Chicago School Animal Spirits and Embedded
Markets
Communicative Style Broadcast Interactive Web 2.0
Central Government Approach
Expedient Ethical
Approach to Transparency Contextualised Data Raw Data
Credit: Leo Boland & Emer Coleman, Greater London Authority
some relationships to consider
Other (Third Sector / business)
Citizen2Citizen
Citizen2Gov
Gov2Citizen
Gov2Gov
Gov 2.0 as a role model: change from the inside out
a safe space to practice
developing organisational capability
• Right skills • Right mix of
people – need for intrapreneurs
• Risk taking • Relinquish
control
• Rewire organisations
a new kind of change • Making organistional
change happen – and stick
• The world is not short of change theory
• But do we have theory fit for public services 2.0 purpose?
• How to open up government to the positive effects of the networked world while mitigating the risks?
• Managed transition or disruptive innovation?
Gov 2.0 for a New kind of Politics
Leadership 2.0 Trust over control Yes is the new no End techno ignorance Permission to experiment Public value over public bodies
new spaces for democratic debate
reconnecting with constituents
chat roulette: democracy edition
Gov 2.0 for transparency and openness
"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. "Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”
Francis Maude, UK Cabinet Office Minister
Open politics
the race to open up government
#opendata for #opencities
making local government easy to access and easy understand
measuring impact and improving access to information • data > dashboards • new performance management • empower choice of public service
provision • tooling up citizens to hold
government to account directly
power of public information
Urban OS: smarter city in a box
http://slidesha.re/auRtLI
there’s a (gov20) app for that - benefits – make best use of government data, provide new ways to
access government in user centred way, high return on investment - issues – trust issue re accuracy of information and duplication
“Open data is not a magic recipe for righting wrongs. What will move things on is the stories that communities tell about their situations and their possible futures.”"
@danmcquillan
Gov 2.0 for"communications and engagement
time to put an end to this
reach out, communicate and engage
improve government’s ability to listen, learn and (re)act appropriately
growth in efficient and personalised communications with measurable impact - reaching out to where people
spend their time online and spending money wisely personalising messages based on preference
- benefits of effectiveness and efficiency in engaging people in public service delivery
- providing a variety of channels
influence opinion
engage right | engage, right?
- it’s big news
know your (online) communities
mix on and offline
work with the right partner for a purpose National – BIS with MoneySupermarket.com’s existing community
aggregate, share, build a community
The Wikicity
ask the crowd for ideas, you know less than you think
ideas for every city – why not?
Future Melbourne
collaborate to make better policy
stimulating public services 2.0
new ways of managing change: social innovation for cities
http://simpl.co
Gov 2.0 for a new kind of public services
redesigning government
need for deep change & radical public service innovation using the web
with measurable impact
making Gov2.0 meaningful
http://safeguarding2point0.com
human networks matter
Mother Detective"Sergeant
GP
Social Worker
Youth Worker
Teacher
Child Other
Agency
data is not just for your filing cabinet
Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/
prototype application – Social Worker
SMITH
LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER
ICS CASE NOTES TRENDING TOPICS
Height & weight (NHS)
School attendance
-
+
CASE STATUS
CASE ACTIVITY
I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.
# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
HOME | ICS | VISIT THE AUTHORITY INTRANET
Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends
Bruises father
6 Mo 3 Mo Now
...I noticed the bruises were starting to fade.. Case Notes, PCT, Local Area. 12/04/10.
read more
Special consideration should be given to the sensitive nature of the
content. Context should be provided for ambiguous or emotive phrases, one way of doing this is showing snippets in roll-overs.
Gov 2.0 for DIY communities
http://www.tessybritton.com/
“a leap forward in the quality of life in communities will occur more frequently when government opens the door for catalytic social progress spearheaded by the many...who make changes daily in their communities. Together these acts can play a part in turning clients of the state into active, participating and productive citizens.”"
Stephen Goldsmith, The Power of Social Innovation
the power of networks
“Communities are the human, emotional, and cultural nodes of the complex system of systems that comprise a city. They are where the city’s systems – transportation, commerce, food, energy, safety, education, health care – are organically fused. They are where integrated novelty is created every day out of radical complexity. They are where safety, prosperity, innovation, and social cohesion can arise out of diversity of cultures and of use.”
Informed and Interconnected: A Manifesto for Smarter Cities Rosabeth Moss and Kanter Stanley Litow
networks matter - nurture peer to peer relationships - government as social glue - need for new ways to better
understand social trends, norms and networks if government is going to remain relevant and able to help enact behaviour change
building social capital - build confidence and trust - bridge building role – online and offline mutually reinforcing - lever social value/roi over the medium to long term - invest in social innovation to save of medium to long-term
connecting citizens
Accessibility as key to widen out now Access to public services 2.0 uneven based on a variety of factors
organising for change
hyper-active local communities "- explosion of web based tools to enable citizens to report issues"- less about co-production and more effective customer services and more efficient reporting for government itself to resolve
collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky
Examples
- Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow
- Open street map rapid response to emergency in Haiti
a ‘poke’ to action - people ‘just do it’ with or without government - peer pressure for social good - from meetup to ‘I’m here now come meet!’ - transparency increasing keep up with the joneses effect, with everyone
watching each other. Beginning to be harnessed to positive effect.
“question the distribution of power at a basic level” (@DanMcQuillan)
Gov 2.0 for social innovation
FINDING A ROLE IN THE
focus: what is local government uniquely positioned to do?
government as a platform for social change and innovation - moving from steering to supporting role - creating the conditions for mutual support, civic
enterpreneurialism and innovation
how BIG is your society?
from outsourcing partners to crowdsourcing partners: work with social innovators for change "
- work with trusted third party social innovators to deliver public value"- specific projects solving problems for small groups of people"- govts should ‘do what you do best, link to the rest’ – Jeff Jarvis
system world meets life world" - social enterprises doing deals with major UK government depts " - mutual benefit or or life world being co-opted by systems world? " - can social innovation thrive without the support of government?
+ +
“ ‘parallel structures’ do seem to work. You don’t destroy or change what’s there, you just resolutely go about building an alternative. We’re starting to see the effects of this with the music and newspaper industries – the web has provided a platform for parallel structures and better alternatives have emerged. I think the same could be achieved with public services. Many of them no longer meet people’s needs, so rather than trying to change government from the inside there is a good chance that building new public services outside of its walls may be the answer. ”"
@CarrieBish
parallel structures working in partnership
community generated curriculum open sourced and available for all to use
matching donors and doers to create change and improvement in water and sanitation projects with Dutch Government
system world stamps on life world "
- a delicate relationship for the state to work with the innovators" - system often ill equipped to manage such relationships with
networked organisations" - can result in clumsy or anti-innovative practice by government"
the case of MyPolice" - MyPolice.org – successful emergent innovation playing a
useful intermediary role for the state" - MyPolice.org.uk – the state knowingly adopts names and a
web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system
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new ways of managing change: social innovation for cities
http://simpl.co
enable social mixing and creativity
http://www.tessybritton.com/
support social spaces
support platforms for collaboration and change - the importance of social space for innovators inside and outside of
government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate
LocalBySocial.Net
the big 3 for government leaders "
1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement"
2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling "
3. catalyse and nurture innovation: " competitions, changing models of procurement, support social innovators
Dominic Campbell http://wearefuturegov.com http://twitter.com/dominiccampbell
This presentation is licensed under a Creative Commons Attribution 3.0 license