Dolphin movers brochure

Local Knowledge Worldwide

MOVING | SHIPPING | STORAGE

memb No: D052

Established in 1991

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Introducing Dolphin Movers

Although times have changed since Dolphin Movers was established in 1991, our mission has remained the same – to provide a professional portfolio of moving, shipping and storage services that are reliable, cost-effective and responsive to the demands of individuals and corporates in an industry that is rapidly evolving.

We are situated conveniently in North London by the M25 and only 20 minutes away from Central London. Our facility comprises 88,000 sq ft of general warehousing, 20,000 sq ft of high bay pallet storage space and 2,000 pallet locations. Our purpose-built warehouse is fully alarmed and monitored by CCTV 24 hours a day, seven days a week. We are alsoproud to mention that we have our own modern fleet of twenty seven vehicles, each fully maintained and fitted with real-time satellite tracking.

We offer a comprehensive range of services that include domestic and international removals, car shipping, corporate moves, freight forwarding, storage, including self-storage and fine art shipping. Dolphin Movers is privileged to count among its customers, the prestigious London Symphony Orchestra, interior designers Victoria Fairfax, Oxford House College,

British American Tobacco, Rothschild, Jaguar Land Rover and Procter and Gamble.

Such noteworthy clients are testament to our excellent customer service and industry knowledge which we maintain through staff training programmes, implementing the latest industry techniques, taking heed of customer feedback and conducting periodic self-reflective analyses.

Our workforce is experienced, enthusiastic and supportive and they work alongside a global network of three hundred trusted partners and agents in over one hundred countries.

Dolphin Movers are members of the British Association of Removers (BAR), British Association of Removers Overseas and as an adherent to the BAR TSI approved code, we are monitored by the Office of Fair Trading. Our warehouse is a HM Revenue and Customs Approved and we have been accredited with BS EN ISO 9001:2008 Quality Assurance.

Our promise is to strive to understand and serve the distinct needs of each customer in an adept, courteous and cost-effective manner.

We specialise in...

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DomesticRemovals Page 4 -5

International Removals Page 6 - 7

Fine Art &Furniture LogisticsPage 10-11

Car ShippingPage 12-13

Business MovesPage 8 - 9

Car Shipping Page 9StoragePage 14

International LogisticsPage 10

Worldwide Freight Forwarding Page 15

Moving can be a stressful endeavour but here at Dolphin Movers we make the process simple and smooth by drawing on our twenty two years of industry experience.

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Domestic removals

As our customer we invest in you and take care of your belongings as if they were ours. Our removals team are supportive, dedicated and enthusiastic; our packing crews are endowed with the latest packing techniques; our fleet of purpose built vehicles are fully maintained and fitted with real time satellite tracking for enhanced security. Throughout your move you will have a single point of contact who will understand your exact requirements and work to fulfil them.

Local and national removal services

Door-to-door bespoke service

A single point of contact within our moving team

Areliable,efficientandcost-effectiveservice

Fully comprehensive insurance

What we offer...GUIDE TO PLANNING YOUR HOME MOVE

Home Survey: the first step of a move is to have a free survey. We will assess the volume of your contents, its fragility and discuss your specific moving requirements.

Estimate: following the survey we will provide you with a competitive and comprehensive moving estimate. We will use our best efforts to tailor a rate appropriate to your budget.

Packing & Moving: we offer a range of packing services that vary in suitability and cost. The three standard options are:

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STORAGE

We offer short and long term storage options within our own modern facility located conveniently in North London, Enfield. The facility is dry, clean, secure and gated with 24 hours security. There are three storage options:

Containerised storage: this is the conventional storing method suitable for both the short and long term

Mobile self-storage: a container on wheels that we deliver to your door, you load and we transport back to be stored

Climate controlled: this is for art, antiques and bespoke items that require to be stored in a specific environment.

FLEXIBLE PACKING OPTIONS

Self-Pack Service: if you prefer to pack your own items this is the service to select. We deliver all the necessary packing materials to your door in ample time before your move.

Fragile Pack Service: we will pack the fragile items and deliver the appropriate packing materials for you to pack the non-breakables.

Full Pack Service: our packing crew will pack all of your items, label cartons and remove any debris. We also provide a full unpacking service if required.

For over twenty years we have served the international removals market by providing moving solutions for private individuals, businesses and organisations with an internationally mobile workforce, requiring to move to and from the UK and around the world.

It is imperative that you select the right company when moving overseas - that is, one with an excellent reputation and long-established credentials for international relocation.

Drawing on our experience and industry expertise, our team will discuss with you the various shipping options available and prepare a detailed quotation, personalising the move to suit your requirements. Our aim is to make what is usually a stressful process, smooth and swift.

Dolphin Movers is a fully bonded member of the British Association of Removers Overseas Group which means all your pre-payments made to us are fully protected. Furthermore, as an adherent to the BAR Code of Practice, you can rest assured that our work will be consistently executed to the highest standard.

International removalsMoving abroad can appear unnerving so let Dolphin Movers take care of the task.

What we offer...We apply fresh and forward-thinking perspectives to our business environment. Innovation is embedded in all that we do. We offer:

A fully integrated global moving solution

A door-to-door bespoke service

A single point of contact within our international moving team

Fully comprehensive or total loss transit insurance

A reliable, efficient and cost-effective service

A stress-free relocation

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Your Guide to Moving Overseas:Home Survey: moving abroad first requires that we conduct a thorough pre-move survey to assess the volume of your shipment. This will be carried out by our international moving team who will also discuss with you the various shipping modes available, tailoring the move package to satisfy your requirements.

Packing & Loading: as specialists in international moving, our export packing crews have all undertaken intensive training programmes in packing and handling; our packaging materials are purpose-made and chosen with meticulous care and include acid-free tissue paper, sturdy corrugated sheets and waterproof, padded blanket furniture wrap. For items that are extra-large, awkward or fragile, we provide made-to-measure crates. We will export pack your items at a mutually agreed time and date.

Sea to Destination: shipments sent by sea to all intercontinental destinations are serviced by 20ft and 40ft steel containers. They can be shared or exclusive depending on the volume and your personal preference. Exclusive use of a container provides for maximum security and space but you bear the full cost of the container, while a shared container is cheaper but transit time depends on the availability

of other consignments to fill the container. Please note that in both cases this service is not available for all countries because of differing customs regulations. Road to Destination: Europe is served exclusively by road. Using our own large, modern fleet we operate two main services. The first is an ‘exclusive’, dedicated truck service that loads at your residence and travels direct to the destination address within three days, while the second service is shared and travels to your destination address via our warehouse and can take up to twenty days depending on final destination. In both cases, we will keep you fully informed of your shipments progress throughout its journey.

Air freight to Destination: this is the fastest mode of transport, appropriate for shipments that have to meet a tight deadline.

Delivery at Destination: we have a global network of trusted and professional agents and partners that we have selected to undertake all the necessary formalities at destination, including customs clearance. If you have requested for us to deliver to residence and unpack, the crew will unpack and place your items according to your instructions. Before they leave, they will check to ensure that you are satisfied and that your items have arrived in perfect condition.

Storage If you are not ready to receive your goods immediately, we offer short and long term containerised storage for the interim period. Should you require this service your shipment will be held at our secure warehouse until you require it to be shipped.

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Business MovesPlanning and executing a business move requires time and energy that could distract a business from its focus on continued success and growth – fortunately you can benefit from Dolphin Movers experience in move management.

Based in London, Dolphin Movers offers a portfolio of comprehensive professional removals services for businesses of any size moving to any location in the UK, including office and IT relocations, churn, support, clearance and interior refurbishment.

We have the capacity and expertise to move not only office furniture, documentation and equipment, but also IT installations and server migration. Having attended the relevant training courses, our business moving teams handle office assets with caution and attention to detail.

» Project management and on-site supervision » Colour coding and crate hire to help identify assets to be unpacked» Document shredding and waste disposal» Storage of goods prior to delivery at the new location» Packing using strong, high-quality containers and protective materials to secure your assets» Unpacking and positioning of items at your new location in accordance with your instructions » Last minute moves

Why choose Dolphin Movers for your business removals?We have been moving businesses for over twenty years and appreciate that each one is unique and faces its own challenges. From the beginning, our team will work closely with you to understand your business needs and objectives, and will work to create a move package inlinewithyourbudget.Weofferaflexibleservice,operating seven days a week, evenings, weekends and throughout the night, keeping disruption to your business at a minimum.

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Planning: the first step will be to arrange a meeting to discuss your expectations and requirements and anticipate the resources and equipment that may be necessary to employ in the move.

On-site Survey: a pre-move business survey is the next step and necessary for us to conduct in order to effectively and efficiently organise your move. It will give us an insight into the potential challenges, obstacles and any specific requirements involved in the relocation of your business.

Estimate: following the survey, our team will work to create a comprehensive and bespoke moving package that satisfies your budgetary requirements. Our relocation experience is not just limited to offices. We can also assist in the relocation of hospitals, laboratories, museums, factories, colleges, libraries and universities whilst maintaining live and sensitive operations.

Storage: We can also provide storage services that include:

» Individual container storage modules» Short and long term records storage

Planning Your Business Move

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Fine ArtMoving irreplaceable objects can appear daunting – fortunately, Dolphin Movers have the requisite skills and expertise to serve your handling, packing, casing, transportation and storage needs.

We appreciate the multitude of potential challenges in shipping fine art which is why we have employed a team of dedicated and experienced professionals, who between them have more than a century of experience, to work to fulfil your needs in this niche market. This way, we guarantee that your valuable consignments will be preserved and transported in perfect condition.

We offer bespoke door-to-door shipping packages to Europe and beyond for consignments that may be as small as a single watercolour piece or as large as a sculpture installation.

Our packing crews are proficient in the latest packing and handling techniques which they combine with packaging materials of the best quality, sensitivity and due vigilance.

As an established company, our promise to you is to work to serve your fine art moving and storage needs with the utmost care and discretion.

Furniture & Home Delivery Our expertise in furniture logistics and storage is underpinned by our experience in domestic and international shipping. We pride ourselves on our ability to deliver a consistency reliable and excellent service, often exceeding our customers’ expectations.

We offer a range of furniture logistics solutions that include delivery from factory or direct delivery from our warehouse which enables us to act as either outsourced supply chain managers or as an outsourced warehouse. Delivery options are flexible. As well as offering a one-man and two-man delivery service, we also have the knowledge and skills to perform a premium ‘white glove’ service.

Our purpose built warehouse in North London that comprises of 88,000 sq ft of general warehousing, 20,000 sq ft of high bay pallet storage space and 2,000 pallet locations facilitates and supports our nationwide operations.

Fine Art & Furniture Logistics

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A door-to-door bespoke service

‘White glove’ treatment

Located 20 minutes from London, convenient for galleries, auction houses and museums

Global network of trusted agents and partners

Direct links to mainland Europe

Air freight services

Reliability,flexibilityandefficiency

Short and long term storage

Fully comprehensive insurance

Why choose Dolphin?

For Interior DesignersDolphin Movers has been successfully providing interior designers with a range of services for over twenty years, including budget preparation, warehouse storage, local and international deliveries, wrapping and export casing and installation for projects of varying size.

Our shipping consultants will work alongside you to understand your individual requirements and objectives, providing a service that is both comprehensive service and meets your budgetary requirements.

With a modern warehouse IT system that enables us to track and trace all consignments, we will keep you informed of the progress of your consignment.

Car ShippingWe are the UK’s leading car transportation company, operating our own modern fleet of pristinely-kept nine-capacity car transporters.

We are the UK’s leading car transportation company, operating our own modern fleet of pristinely-kept nine-capacity car transporters. The fleet is maintained at the highest standard and fitted with the latest real-time satellite tracking system, enhancing security. Between the UK and mainland Europe we operate a scheduled weekly service, and we have trucks daily within Europe enabling us to collect or deliver vehicles on a shared or exclusive basis.

We work with a network of trusted and established partners in over 130 countries; arrange the safe transportation of vehicles to over 2000 ports worldwide; and annually ship 9000 vehicles to countries as distant as Chile, Cyprus, Pakistan and Sri Lanka.

Our sales executives have a wealth of experience in moving all forms of motorised vehicles, including saloon cars, vintage cars, 4x4’s, SUV’s, vans, minibuses, motor-homes, trucks, motorbikes, agricultural machinery, tractors, trailers including spare parts and salvage cars.

WHY SHIP WITH DOLPHIN MOVERS?We are flexible in who we work with - private individuals, dealers, auction sites, leasing and hire companies – and accept single or multiple vehicles for onward shipping. Our storage facility is manned 24/7, and should something unfortunate occur whilst your vehicle is on our site either in storage or awaiting shipping, we accept full responsibility. Finally, we also offer vehicle dismantling and sea container loading services.

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SHIPPING MODES

CONTAINER (Full Container Load & Less than Container Load): This is the preferred shipping option. The container can be exclusive or shared. The former is the safest option but you bear the full cost of the container, while the latter is cheaper and you share the space with other peoples’ vehicles. Having successfully adopted the tilt and lash technique, we can load up to five vehicles per 40ft container. We collect nationwide and receive deliveries at our terminal. Departures are regular to most ports worldwide.

Roll on roll off (RORO): This service is limited to specific countries and ports, and requires delivery direct to the port of departure. The vehicle is simply driven onto the vessel for loading and driven off the vessel upon arrival.

Short & long term storage: We offer short and long term vehicle storage at our modern, secure facility located conveniently in North London, Enfield. We accept anything from one to one hundred vehicles.

Vehicle dismantling & loading: We have a team of full time mechanical engineers ready to partially or fully dismantle vehicles for shipping. Parts are loaded into containers or wooden crates for enhanced protection. We also offer nationwide vehicle recovery for non-runners, non-road-worthy or damaged vehicles.

Vehicle Collection & Delivery: We offer nationwide collections by trade plate driver, covered transporter and multiple car transporter. As members of the Car Delivery Network (CDN) we offer very competitive collection and delivery rates.

Air freight: This is the quickest method of transporting your vehicle. Transit time is approximately two days worldwide. This option is preferable for high value, prestige, racing or exhibition cars.

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What we offer...Conveniently located in North London, 20 minutes from central London

Gated compound with 24/7 monitored security

Free insurance whilst your vehicle is on our site

Own car transporters operating in Europe and beyond

Global network of trusted agents and partners

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PERSONAL STORAGEMOBILE SELF-STORAGE: A Mobile Storage Unit (MSU) is delivered to your door, loaded by yourselves and then picked up and stored by us

INDIVIDUAL CONTAINER STORAGE: A modern and convenient way of storing your goods. Items are packed and loaded by our trained staff into individual containers

MOTOR VEHICLES, BOATS & CARAVANS: Open storage for your private motor vehicles

BUSINESS STORAGEPALLET STORAGE: We receive your palletised goods and unload them from shipping containers or trucks

MOBILE ARCHIVE STORAGE: A purpose-built document storage unit is delivered to you, loaded by yourselves and collected and stored by us

SECURE OPEN STORAGE: Secure, gated storage for all your motor vehicle needs

HEAVY GOODS VEHICLES & TRAILERS: Motor vehicle storage space for commercial purposes

MACHINERY & PLANT: Warehouse space for machinery goods

FINE ART STORAGESCULPTURE & ANTIQUE STORAGE: Temperature controlled warehouse for fine art and antiques

VAULTS: State-of-the-art access control system available for private or shared storing

PAINTING STORAGE: A secure environment for the storage of high-value paintings

SIMPLY STORE LONDON - MOBILE SELF-STORAGE Testament to our expertise in storage and dedication to providing only the best and most secure facility, is our stake in the nationwide franchise chain, Simply Store London. This offers mobile self-storage solutions for homes and businesses. Its members are experts in the latest storage techniques and work with you to resolve your storage challenges.

WHAT IS MOBILE SELF-STORAGE?With regular self-storage you have to hire a van, load it, drive it to the storage depot and then unload it yourself - this can be tiring, time-consuming and costly. Mobile self-storage, on the other hand, is convenient, cheaper and flexible. We deliver a storage container to your residence and leave it for you to load in your own time. When you are then ready for it to be collected, we pick it up and store it at our facility in North London. Each unit is 35 sq ft and its volume 250 cubic feet. It can be supplied as an empty container for general home storage or fixed with shelving inside suitable for archiving.

WHY MOBILE SELF-STORAGE?COST-EFFECTIVE: we provide you with the storage container so you save the cost of hiring a van. All you have to be concerned with is loading. We take care of the rest.

SECURITY: you are handling your items less because you do not have to unload your items at a storage depot, thereby reducing the risk you place of potential damage to your personal belongings.

EASY ACCESS: with no extra cost, you can access your belongings whenever you like during our opening hours. We only require to be informed 24 hours in advance so we can ensure that your unit is accessible, ready for you.

EASY RE-DELIVERY: let us know when you are ready to receive your storage unit and we will deliver it to any nationwide address you provide.

StorageDolphin Movers are specialists in providing professional storage services. In line with this, we have invested in a purpose-built storage facility in North London that comprises 88,000 sq ft of general warehousing, 20,000 sq ft of high bay pallet storage space and 2,000 pallet locations.

Our site is fully alarmed, protected by monitored CCTV and guarded 24 hours a day, seven days a week. The facility has been designed to cater for the needs of both personal and business clients, and it is able to store multipurpose containers, commercial pallets, motor vehicles, machinery, furniture and fine art.

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What we offer...OVERLAND: Full load and groupage trailer services throughout the European Union and Eastern Mediterranean.

OCEAN: Worldwide import and export services: FCL containers, LCL and project forwarding services.

AIR: Worldwide import and export services: Direct, Consolidated, Courier, Charter and specialised solutions.

Worldwide Freight Forwarding With over twenty years of experience in international freight forwarding, Dolphin Movers are specialists in supply-chain management.

We provide a wide range of specialist freight forwarding services for consignments of varying size, by air, sea and road.

We work with an extensive network of trusted overseas agents and partners and operate our own scheduled overland road service throughout mainland Europe and the Mediterranean through our various European depots in London, Antwerp, Rotterdam and Munich. We also offer sea and airfreight consolidations.

Our experienced team are knowledgeable, courteous and provide competitive rates, and our added value services include V.A.T and Duty deferment, customs brokerage, documentation support, vendor management systems and logistical support.

LONDON (HEAD OFFICE)

37 Millmarsh Lane, Enfield EN3 7UYUnited Kingdom

Call +44 (0)20 8804 7700Email [email protected] www.dolphinmovers.com

Established in 1991