DEVOPS ENTERPRISE SUMMIT 2016 EPISODE 3: THE QUEST FOR ACCELERATED DELIVERY NOVEMBER 7, 2016 CARMEN DEARDO TECHNOLOGY LEADER, NATIONWIDE IT CINDY PAYNE DIGITAL SOLUTIONS ARCHITECT, NATIONWIDE FINANCIAL JIM GRAFMEYER DIGITAL ARCHITECT, NATIONWIDE FINANCIAL
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DOES16 San Francisco - Carmen DeArdo, Cindy Payne, & Jim Grafmeyer - Episode 3: The Quest for Accelerated Delivery
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DEVOPS ENTERPRISE SUMMIT 2016
EPISODE 3:THE QUEST FOR ACCELERATED DELIVERYNOVEMBER 7, 2016
JIM GRAFMEYERDIGITAL ARCHITECT, NATIONWIDE FINANCIAL
2
16+MILLION
POLICIES $355MILLION
CONTRIBUTEDTO NONPROFITS
AND COMMUNITIESSINCE 2000
$195.2 BILLIONIN ASSETS
8th
LARGESTCOMMERCIAL
INSURER
33,000 Nationwide associates serve customers in every state
FOUNDED IN 1926
BY MEMBERS OFTHE OHIO
FARM BUREAU
#9WRITER OF VARIABLE ANNUITIES
#69ON THE
FORTUNE500 LIST
THRIVING IN A DYNAMIC, HIGHLY-REGULATED WORLD
EPISODE 1: A NEW HOPE – AGILE AT SCALE
200+ AGILE / LEAN STANDING TEAMS 800+ BUILD PROJECTS
EXECUTED ANNUALLY
ANNUAL INCREASE IN NUMBER OF AGILE TEAMS
75%OF ALL PROJECT WORK DONE BY
AGILE TEAMS
CI CT CDESTABLISHED
PRACTICES
NEXT PHASE: APPLICATION OF LEAN ACROSS THE DELIVERY LIFE CYCLE
OF
AND
BALANCEINNOVATIONDISCIPLINE
FIRST PHASE: AGILE DEVELOPMENT
25%
4
RESULTS: SO FAR, SO GOOD
80%86% REDUCTION IN
HIGH DEFECTS
REDUCTION IN CRITICAL DEFECTS
OF AGILE TEAMS MOVED INTO TOP TWO INDUSTRY QUARTILES (QSM)
82%
INCREASE IN USER’S OVERALL
SYSTEM AVAILABILITY70%PREVIOUSLY60%
VS90% ON TIME
DELIVERY
DELIVERY
PRODUCTIVITY
SYSTEM AVAILABILITY
QUALITY
5APPLICATION & DATA SERVICES
MORE WORK TO DOSP
EED
TIME
High Accelerationduring Design, Develop and
Acceptance Testing 0
Teams waiting for work due to “discrete” planning processes
Delivery slowed down by manual and high ceremony processes
Water-SCRUM-Fall
6APPLICATION & DATA SERVICES
EPISODE 2: DISCOVERING THE DELIVERY VALUE STREAM
BUSINESS
BUILDS
DESIGN / DEVELOP
DEPLOY TO TEST ENVIRONMENT
CREATE STORIES
DEPLOY
MONITORING & FEEDBACK
EXECUTE TESTS CERTIFY
DEVELOP CODE & AAT
RELEASE PLANNING
READINESS CERTIFICATION
BUILD & CI
7APPLICATION & DATA SERVICES
EPISODE 3: QUEST FOR ACCELERATED DELIVERY
True North:• Reduced lead time for changes• Business enabling responsiveness
8APPLICATION & DATA SERVICES
ORGANIZATIONAL STRUCTURE
I & O Shared Services Business Units
Carmen
Nationwide IT
Jim
Cindy
Nationwide FinancialTool Owner
Tool Owner
Tool Owner
9APPLICATION & DATA SERVICES
MODEL LINE CONCEPT
PRINCIPLES
– Nationwide Financial and P&C model lines
– Used to “model” behavior to scale a large organization
– Demonstrate what works more powerful than preaching what might or should work
– Experiment and develop patterns for other organizations to mimic
10APPLICATION & DATA SERVICES
NF MODEL LINE: MAKING IT REAL
The CHALLENGE for practitioners is making incremental progress when moving forward with a HALF-EMPTY TOOL BELT,
while being judged on a CALENDAR YEARand having to demonstrate they’re getting FASTER.
11APPLICATION & DATA SERVICES
Speed to MarketFrom months to hours for Java applications
NF MODEL LINE: TOOLING
Internal CloudDeliveryFrom every servercustom built to autoprovisioned
CostsFrom $$$$$to $$
Self ManagedWork requests requiredwent from 100% to 0%
PatchingFrom operations initiated to user initiated
ConfigurationFrom complex and wide variations to simple and standard
12APPLICATION & DATA SERVICES
NF MODEL LINE: 2 SPEED APPLICATIONS
Presentation Tier Business Tier
SEPARATIONreplaced by
per month
Large app releases decreased by
80%
150 small presentation tier deploys
13APPLICATION & DATA SERVICES
The GOAL is to utilize to build a minimal, portable, and scalable architecture with
NF MODEL LINE: ARCHITECTURE CHANGES
12
FEATURE TOGGLINGcapabilities to support dark and canary launches and multivariate testing.
FACTOR
14APPLICATION & DATA SERVICES
NF MODEL LINE: IT’S MORE THAN TECHNOLOGY
READINESS BASED RELEASES
TIME BASED RELEASES
15APPLICATION & DATA SERVICES
WHAT WE GAINED
RESULTS• Credibility to drive Culture Change
– Model Lines demonstrate what’s possible– Model Lines are showing that Innovation
and standardization can be compatible (Disciplined Innovation)
• Results to Motivate Transformation– Model Lines are solving real Business
Problems Faster which motivates other Business Areas
– Model Lines are respected Leaders in the organization whose story is a powerful agent for Transformational Change
16APPLICATION & DATA SERVICES
WE STILL NEED HELP EPISODE 4: BEYOND ACCELERATED DELIVERY
• Funding Model and Business Readiness • Decision Velocity due to risk adverse Culture• DevOps Ecosystem perspective for Technology decisions
rather than Individual Tool Justification• ITSM and Continuous Delivery Automation • Audits and Security Traceability• Trust in Automated Deployment and Certification