DocuTrack Datasheet

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved1

SOLUTION AT A GLANCE

The Leading Solution in Pharmacy Workflow Management

LTC RETAIL SPECIALTY DME MANY MORE

“We were inundated with more than 2,000

pages a day, including orders, admission

information, and census sheets. We now

have easily searchable records of what’s

coming in and going out. This is great for

working with facilities, and it is phenomenal

for audits. The great thing is that DocuTrack

improves workflow in the pharmacy.”

- Dov Rombro, R.Ph.Electronic storage, organization, routing and >retrieval of healthcare documents.

Customizable workflow based on your current >departments and processes.

Extensive reporting functionality for >comprehensive, detailed productivity reports.

Seamless interfaces to nearly all major >pharmacy information systems.

Instant access to all orders, delivering >improved customer service and increased

processing speed.

Comprehensive electronic audit trail and >order history for efficient audit fulfillment.

Docutrack is the leading workflow and document

management solution for pharmacies. Built for the

healthcare market, DocuTrack will become your

single point of reference when handling all pharmacy

related documents and processes.

Customizable Workflow

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved2

Will Improve Your Operating Efficiency and Save You Money

“Integra and DocuTrack were the clear

choice for Chem Rx. A pharmacy of our

scale needed a solution that provided

user friendly design, minimal IT and

maintenance concerns, as well as robust

functionality. We were able to achieve these goals with

DocuTrack while being trained and supported by Integra’s

excellent client services team.”

- Evan Selzer, ChemRx

REDUCE COSTS

Eliminate paper and paper >based processes

Digitize your workflow using a >digital fax and scanner

Instantly clarify orders with >various zoom options

Utilize one-click routing >

Automatically fax back >clarifications to facilities

Intuitive workflow created >specifically for your pharmacy

IMPROVE CUSTOMER SERVICE

No more lost faxes >

Instantly locate documents in any stage of >processing with intuitive, quick searches

Fewer and shorter telephone calls >

Immediate response to inquiries >

Complete document history >Instantly

Locate Documents

Zoom Options

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved3

Extensive Functionality to Give Your Pharmacy a Competitive Edge

Reports >

Automatic Fill-in Forms >

Fax Server >

Direct ID >

Zoom Options >

Automatic Fax-back >

Static Routing >

Dynamic Routing >

Viewer enhancement >

Quick search >

Real Time Status Viewer >

Alerts: Alerts direct the

system to automatically

send notifications if

certain criteria have

been met. Monitoring

queues allows potential

workflow issues to be

identified before they become problems. Some of the many alert options are

triggered on the number of orders built up in a queue or when a document is

older than the time specified as the alert’s criteria.

Barcoding: This module enables you to automate on-demand and PRN refill processing, delivery manifest

indexing and incoming document recognition. Documents can be virtually routed based on document type,

sending party, or other decision criteria. Unique barcoding allows for instant association on clarifications and

prior authorizations while barcoded refills can be batch submitted.

DocuTrack Assistant: Pharmacists no longer

have to type in prescription information to pull

up the original order. Orders are instantly loaded

significantly reducing overall processing time

with fewer keystrokes and substantially fewer

data entry steps. They simply scan a barcoded

prescription label, view, verify and complete.

Full Barcoding Functionality

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved4

“I could not run my pharmacy without DocuTrack.”

– Mark Adler, RPh, Adler’s Pharmacy.

STREAMLINE YOUR OPERATIONS

Utilize an intuitive workflow created specifically

for your pharmacy. Centralize your operations and

minimize human error. Utilize DocuTrack’s reporting

feature to monitor order volume trends and employee

productivity levels to help you better allocate

resources and make informed decisions.

INCREASE PRODUCTIVITY

Process more orders per FTE with instant

access to all orders. Management can

eliminate or reassign paper related tasks

and re-task staff to more important jobs.

Expedite audits with instant access to

each documents complete history.

Reports: Eight helpful productivity reports can be

automatically generated and sent to staff members.

View the number of documents processed per hour to better allocate and schedule staff based on incoming workload.

See how many documents are in each queue and monitor which queues need attention.

Process Orders Faster and Monitor Productivity

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved5

A Purpose-Built Solution Tailored for the Healthcare Market

Integra is unique from many pharmacy service providers.

Purpose-built for the healthcare market, Integra provides

innovative, tailored solutions that fit seamlessly into your

current processes.

DocuTrack employs an open architecture allowing it to

interface with a variety of different systems. All software

and interfaces are built on industry standards without

proprietary underpinnings that will lock your organization

into rigid structures. This architecture, along with our ongoing

commitment to provide advanced, stable applications, allows

your organization to realize levels of integration not found

with other systems. Our open architecture allows global

access to DocuTrack from spreadsheets to accounting

systems. This allows you to employ DocuTrack in advanced

processes that are limited only by your imagination.

DocuTrack’s Interface Standard, DirectConnect 2.0, allows

vendors to directly interface their application to DocuTrack

circumventing the problems found with Image Enabling

software and screen scraping technologies.

DOCUTRACK SUSTAINS PROVEN INTERFACES TO

All major pharmacy >information systems

eMAR systems >

Forms providers >

ePrescribing solutions >

Integra’s delivery >management solution, DeliveryTrack

REGULATORY SUPPORT: Integra works extensively with most state regulation agencies to be sure to meet state board requirements.

“DocuTrack is clearly the most functional, easiest to use, and best

supported pharmacy management system available.”

- Steve Carlton, Spectrum Pharmacy

Phone: (866) 257-4279 Email: [email protected]© Copyright 2010 Integra NV Inc. All Rights Reserved6

Personal Account Management: A manager will be assigned to your pharmacy to take you through pre-implementation, on-site training, product go-live and serve as your main contact thereafter. They will research and design a workflow specifically tailored to your pharmacy. Through constant follow-up they will become familiar with your pharmacy processes and can respond to your needs accurately and efficiently.

Technical Support: Integra support engineers are assigned individual account responsibility to ensure that each and every customer receives rapid response, expert support and personal attention from someone who is dedicated to meeting their needs and knowledgeable about system architecture and knowledgeable about ‘each pharmacy’s’ system architecture.

Multiple Support Plans: Integra customer service plans include a variety of tailored programs delivering 24-hour, seven days per week support.

User Training Seminars: Integra hosts an Annual User Training Seminar to provide current DocuTrack & DeliveryTrack customers with additional education, training and information. An Integra team of Client Services members, IT and Support Staff lead courses in best practices, forms, barcoding, reports, workflow, IT troubleshooting and Pharmacy Information System breakout sessions.

Monthly Newsletters: E-newsletters are sent monthly containing product notices, feature tips, best practices, support updates and other useful information.

Superior Support and Training with Personal Account Management

“I consider your customer service response

superior to any I have ever worked with in

32 years of being a pharmacist. I sent an

email and in less than 5 minutes I had 2-3

replies. Thanks…other companies would be

served well by taking a few lessons from

Integra.”

– Andy Hill, R.Ph.ElderCare Pharmacy

All training and support is provided by our award-

winning Client Services Team consisting of field

engineers and account managers who take each of our

customers individually through the implementation

process and product go-live.

DocuTrack & DeliveryTrack were designed, developed

and tested by Integra’s on-site Development and Quality

Assurance Teams, allowing for open communication

between Client Services, Product Management,

Development and Quality Assurance.

The GetOneTrack Learning Center is

provided to all Integra customers. Users will

have access to extensive Training Videos,

User Guides, Product Tips & Tricks, Support

Request Forms, User Seminar Information

and Customer Marketing Tools.

24 hour support available!