DOCUMENTATION & FEEDBACK QMEC_Bil2_2020.pdfMs Siti Aishah binti Hanif not directly. activities forum, debate, group multimedia, pro Guidelines for Estimating Student Preparation Time

DOCUMENTATION & FEEDBACK

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Message

from the

Director

Salam sejahtera warga UM! 2020 has been a year leading to inevitable changes in the higher education

landscape. The realities of remote education have been brought to our doorstep by the pandemic. The

disruption has had an effect on quality control and quality assurance processes. International quality

assurance agencies have been quick to adapt and change practices to remote assessments or audits. MQA

has begun practicing MQAVA – Malaysian Qualifications Agency Virtual Audit for full accreditation of

academic programmes. SIRIM QAS International too is now conducting remote compliance and

recertification audits. Countless webinars are being conducted to ease the transition from physical to remote

audits/assessments involving a multitude of documents and records to be made available in the digital form.

How do we at UM ensure that our core business of teaching & learning and research is not jeopardized and

we continue to maintain our clients’ trust? In this respect, we can proudly say UM too has timely adapted to

the changing landscape. We have successfully conducted our Internal Audit No.21/2020 remotely in August.

Congratulations to the team of Internal Auditors who relentlessly prepared for this Audit (lots of self-directed

learning) and to all Auditees who faced the challenge of digital documentation and online interviews. We are

now preparing for our MS ISO9001:2015 Recertification (remote) Audit by SIRIM QAS International in

December. On a similar note, we have also successfully conducted several provisional and full accreditation

assessments for our academic programmes in the remote manner. Let our continuous intelligent efforts

accumulate towards an impactful quality culture in UM. Stay safe!

(qmec.um.edu.my)

UM internal audit exercise, AKD UM Bil 21/2020, was conducted from 10th – 21st August 2020. QMEC would like to extend

our heartfelt appreciation to all auditors, auditees and centres of responsibilities involved in ensuring the smooth execution of

the audit processes. We have carried out our audit processes remotely this year due to the restrictions caused by the Covid-

19 pandemic. The feedback fromn UM citizens report Satisfaction with the remote audit. The main summary of this year’s UM

internal audit is as below:

Descriptor Numbers Notes

Number of auditors 38

Non-compliances (NCs) 49

Observations 39

Positive practices 3 Creative initiatives to ensure health and welfare of inbound and outbound students

Initiative to produce informative videos on COVID-19 awareness & compliance

Faculty-wide online course files implementation & monitoring

Highest NCs for non-academic centres of responsibility

8.5.1 Control of product and service provision

Highest NCs for academic centre of responsibility (according to ISO

9001:2015 clause)

7.5.3

8.5.1

Control of documented information

Control of product and service provision

Quality Audit

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Issues for non-compliance at Non-Academic centre of responsibilities

•Collection of customer feedback forms does not follow the set schedule.

•There is no evidence of discussion for the list of buildings that need FC (fire certificate)application.

•External services are not properly monitored.

• Implementation of activities, issuance of PO, appointment of committee members doesnot follow the appropriate planning.

•RMCO SOPs are not well implemented.

•Monitoring of food premises does not follow the UM Food Premises Hygiene MonitoringCoordination Procedure.

Clause 8.5.1 -

Control of

Product and

Service

Provision

Issues for non-compliance at Academic centre of responsibilities

•Course file requirements are not fullfilled

Clause 7.5 -

Control of

documentation

•Course File Requirements, Sistem Pengurusan Kualiti (SPK) requirements

Clause 8.5.1 -

Control of

Product and

Service

Provision

The full report of the UM internal audit exercise AKD UM Bil21/2020 was presented during the Management Review Meeting No.22/2020 on the 27th October 2020.

Issues that requires attention based on the UM internal audit

(AKD UM Bil.21 / 2020) findings are as follows:

Continuous Improvement Project 2020

CONGRATULATIONS to the team from the International Relations Office (IRO) and Faculty of Medicine in receiving the special fund from QMEC under the Continuous Improvement Project 2020 initiative. The project aims to encourage a positive impact towards excellence in work processes and management system in an organisation. The International Relations Office’s (IRO) project is entitled ″Pewujudan Sistem Pengurusan Pemantauan Real Time Dokumen Perjanjian Universiti Malaya yang Aktif serta Status Draf Perjanjian dalam Tempoh Perundingan″. Project Leader: Profesor Dr. Yvonne Lim Ai Lian Members: Dr Patricia Nora Riget Associate Professor Dr Siti Hafizah Ab Hamid Ms Salifah Hasanah Ahmad Bedawi Ms Choong Chai Kun Ms Nina Norizan Mr Adnan Yahya Faculty of Medicine has embarked on a project entitled ″COMET″- Creation Medical E- Learning Team Project Leader: Profesor Dr. Ng Chirk Jenn Members : Dr Lim Hooi Min Dr Lee Yew Kong Dr Teo Chin Hai Mr Koey Jing Hooi Mr Yip Kah Chun Mr Wong Swee Shiuan Ms Siti Aishah binti Hanif

Guidelines for Estimating Student Preparation Time

No Activity

(T&L and Assessment)

Time allocation for face to face/

synchronous live interaction

Time allocation for non face to

face/ asynchronous

activities

Student Preparation Time

1 Lecture, tutorial, discussion, Lab demonstration (in class or live interaction via online meeting platforms)

1 hour Add 1-2 hours for each lecture hour

Complex subjects may require 3 or more

2 Lecture, tutorial, discussion, demonstration (Pre-recorded, viewing power point slides)

1 hour viewing hour

(about 5 mins per slide/screen)

Add 1-2 hours for each viewing hour

3 Media-based activity

(pre-recorded video, audio, simulation, animation)

Viewing hours = duration of video, audio etc.

Actual length of video x 2 (multiple viewings expected)

4 Collaborative learning activity/Instructional activities

(online interaction among students, online collaborative activities, forum, debate, group discussion,)

1 hour Add 1-2 hours for each activity hour

5 Problem Based Learning (PBL)

2 hours Add 2 – 3 hours of self-directed study, followed by another 2 hours of group discussion for each PBL

6 Laboratory work 3 hours Add 2 – 3 hours of preparation and report writing for each lab session.

7 Studio work 22 hours

Add 22 hours of independent work

8 Text reading 5 mins per page

(about 200 words per page)

9 Case Summaries 3 hours per case

10 Fieldwork 3 hours Add 2 – 3 hours of preparation and report writing for each session

11 Presentation session

– live, pre-recorded

1 hour Add 3 – 4 hours for each presentation hour

12 Assessment based on media (video, creative multimedia, problem solving animation)

10 min video media Add 5-10 hours for video preparation and editing.

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What is Student Learning Time (SLT)?

SLT includes all formal and non-formal teaching & learning (T&L) activities, inclusive of face-to-face T&L (lecture, tutorial, practical, etc.), self-preparation time (preparation for assessment, revision, assignment, project, etc) and formal assessment (continuous assessment and semester end examination). 40 notional hours = 1 credit Synchronous / Face to Face refers to both learner and instructor are physically or virtually present. Instructions may be carried out through mediating technology Asynchronous / Non Face to Face refers to learning takes place without the presence of the instructor. Interactions occur not directly.

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No Activity

(T&L and Assessment)

Time allocation for face to face/

synchronous live interaction

Time allocation for non face to

face/ asynchronous

activities

Student Preparation Time

13 - Take home lab report - Progress report - Field work report - Written assignment

For each 2000 words, or 8 pages, add 10 – 12 hours

14 - Quiz - Test - Multiple Choice

Question

1 hour Add 3-4 hours for each assessment hour

15 - Reflective portfolio - Reflective journal - Log book

Add 1 – 2 hours for each activity

16 - Oral test (viva voce, interview)

1 hour Add 3-4 hours for each session

17 - Creative writing) eg: 100 – 150 pages novel or 50 – 70 page of script

8 – 10 hours per day over a period of 1 semester

18 - Final Year Project - Research Project

1 – 2 hours per week for meeting with supervisor

240 – 400 hours of student work

(6 – 10 credit hours)

19 Industrial training Effective learning hours per day x number of days per week x number of weeks allocated for training

(eg : 4 hours of effective learning x 5 days a week x 10 weeks)

20 Practical-based programmes developing specific skills through repetitive practice (eg. Medicine, nursing, language, architecture, performing arts)

Actual learning time spent on practice session.

No additional hours for independent learning may be required

21 Fixed Learning Module (FLM) in medicine

3 hours of independent learning

22 - Summative Assessment - Final Exam

1 hour 1 hour