DOCLINE Update DOCLINE Update Medical Library Association Medical Library Association 2006 2006 Phoenix, Arizona Phoenix, Arizona Maria Elizabeth Collins Maria Elizabeth Collins National Library of Medicine, NIH/HHS National Library of Medicine, NIH/HHS
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DOCLINE Update Medical Library Association 2006 Phoenix, Arizona Maria Elizabeth Collins National Library of Medicine, NIH/HHS.
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DOCLINE UpdateDOCLINE UpdateMedical Library Association 2006Medical Library Association 2006
Phoenix, ArizonaPhoenix, Arizona
Maria Elizabeth CollinsMaria Elizabeth CollinsNational Library of Medicine, NIH/HHSNational Library of Medicine, NIH/HHS
AgendaAgenda
DOCLINE todayDOCLINE today Recent enhancementsRecent enhancements Changes currently in progressChanges currently in progress Upcoming development plansUpcoming development plans
DOCLINE TodayDOCLINE Today
3,2473,247 libraries participating libraries participating Nearly Nearly 1.4 million1.4 million serial holdings serial holdings
recordsrecords 2.48 million2.48 million ILL Requests in FY05 ILL Requests in FY05 Fill Rate is Fill Rate is 91.25%91.25% Average number of routes is Average number of routes is 1.241.24 Continued shift toContinued shift to electronic delivery electronic delivery
Ariel Email PDF Email TIFF Fax Mail Web PDF Web TIFF
40 Day Snapshots
Network Delivery MethodsNetwork Delivery Methods
Ariel23.02%
Email TIFF0.72%
Fax8.48%
Mail21.86%
Email PDF44.51%
Web PDF1.42%
40 Day Snapshot
NLM Delivery MethodsNLM Delivery Methods
Mail3.43%
Ariel28.05%
Web TIFF0.11%
Fax0.56%
Email TIFF0.51%
Email PDF53.87%
Web PDF13.47%
40 Day Snapshot
DOCLINE RoutingDOCLINE Routing
83% of requests completed on first 83% of requests completed on first routeroute
96% of requests completed on 96% of requests completed on second routesecond route
Only 4% of requests require more Only 4% of requests require more than 2 routesthan 2 routes
Average number of routes = 1.24Average number of routes = 1.24
A Day in the Life …A Day in the Life …
9,229 requests were completed on 9,229 requests were completed on 5/10/20065/10/2006
24% were completed in less than 3 hours24% were completed in less than 3 hours 37% were completed in less than 6 hours37% were completed in less than 6 hours 68% were completed in less than 24 hours68% were completed in less than 24 hours 91% were completed in less than 48 hours91% were completed in less than 48 hours
Average time to fill a request = 0.934 daysAverage time to fill a request = 0.934 days
DOCLINE 2.5 (June 2005)DOCLINE 2.5 (June 2005)
Loansome Doc redesignLoansome Doc redesign– Improved interfaceImproved interface– Decreased learning curveDecreased learning curve– Reduced customer service callsReduced customer service calls– Added patron and library requested Added patron and library requested
enhancementsenhancements Serial Holdings in MARC 21Serial Holdings in MARC 21
Allow libraries to edit their LD patron Allow libraries to edit their LD patron recordsrecords
Display library specific information to user Display library specific information to user during registrationduring registration
Email registration confirmation to userEmail registration confirmation to user Login ID will be user’s email addressLogin ID will be user’s email address Password reset mechanismPassword reset mechanism Warn user requesting duplicate articlesWarn user requesting duplicate articles Alert user to library’s holdings during orderAlert user to library’s holdings during order
Loansome Doc LoginLoansome Doc Login
Katrina and RitaKatrina and Rita
DOCLINEDOCLINE– 65 medical libraries set inactive by RMLs65 medical libraries set inactive by RMLs– Requests automatically skip inactive librariesRequests automatically skip inactive libraries– 22 libraries remain inactive 22 libraries remain inactive
Interlibrary LoanInterlibrary Loan– NLM providing free ILLs to impacted libraries NLM providing free ILLs to impacted libraries
through June 2006through June 2006– 1,374 requests through March 20061,374 requests through March 2006
Regional Medical Libraries & NLMRegional Medical Libraries & NLM– Coordination, communication, assistanceCoordination, communication, assistance
Biloxi Public LibraryBiloxi Public Library
Photo: Council of State Archivists
DOCLINE 2.6 (Nov 2005)DOCLINE 2.6 (Nov 2005)
ISO ILL ProtocolISO ILL Protocol– ILL request structureILL request structure– Communication between ILL systemsCommunication between ILL systems– Messaging systemMessaging system
First library First library – University of Hawaii at ManoaUniversity of Hawaii at Manoa
DOCLINE 2.7 (March 2006)DOCLINE 2.7 (March 2006)
Routing by library groupRouting by library group Routing with multiple delivery methodsRouting with multiple delivery methods Adding “Other” libraries to Refer OnAdding “Other” libraries to Refer On Limit routing to EFTS participantsLimit routing to EFTS participants Service level (Urgent Patient Care, Rush, Service level (Urgent Patient Care, Rush,
Normal)Normal) Improved serial holdings searchingImproved serial holdings searching
– New lookNew look– New search limits (delivery method, format, ILL New search limits (delivery method, format, ILL
services)services)
Borrow EnhancementsBorrow Enhancements
Routing AlgorithmRouting Algorithm Active libraryActive library HoldingsHoldings
– Volume OR Year Volume OR Year – Ignored for Prefixed requestsIgnored for Prefixed requests
Service LevelService Level Delivery MethodDelivery Method
– Preferred Preferred – AlternateAlternate
EFTS library (if selected)EFTS library (if selected) Color copy service (if selected)Color copy service (if selected) Not previously routed toNot previously routed to
Service LevelService Level
NormalNormal RushRush
– ““Same Day” serviceSame Day” service– TTA: Receipt same dayTTA: Receipt same day– TTA: Lend next dayTTA: Lend next day
Urgent Patient CareUrgent Patient Care– ““Process & Ship immediately”Process & Ship immediately”– TTA: Receipt same dayTTA: Receipt same day– TTA: Lend next dayTTA: Lend next day
Special libraries, federal libraries, Special libraries, federal libraries, international libraries: Canada, Mexicointernational libraries: Canada, Mexico
742 libraries742 libraries 3,200 titles held only by Other libraries3,200 titles held only by Other libraries Routing Logic: Up to 20 libraries fromRouting Logic: Up to 20 libraries from
– Resource Libraries, PALs, the “Four”, OtherResource Libraries, PALs, the “Four”, Other
Routing by Library GroupRouting by Library Group
What is it really?What is it really? How does it work?How does it work? Should I do it?Should I do it? Will my lenders get slammed?Will my lenders get slammed?
DOCLINE Fill RatesDOCLINE Fill Rates
79.19
11.63
3.954.78
0.45
82.53
10.98
33.13
0.35
91.25
3.842.58
2.130.2
Epub Prefixed Overall
FilledBRMCANNOTEXP
Serial Holdings SearchSerial Holdings Search
Serial Holdings FiltersSerial Holdings Filters
DOCLINE 2.8 (DOCLINE 2.8 (June 2006June 2006))
Improvements to Loansome Doc Improvements to Loansome Doc registrationregistration– Limit search results to libraries serving Limit search results to libraries serving
the public by defaultthe public by default– Greater visibility to “Contact Library”Greater visibility to “Contact Library”– Required authorization codeRequired authorization code
Cosmetic improvements to Ordering Cosmetic improvements to Ordering Ability for libraries to remove patrons Ability for libraries to remove patrons
from their patron list displayfrom their patron list display
LD Find a Library SearchLD Find a Library Search
Find a Library ResultsFind a Library Results
LD RegistrationLD Registration
Institution Update - LDInstitution Update - LD
Duplicate Order WarningDuplicate Order Warning
Plans for the futurePlans for the future
Coming SoonComing Soon
LinkOut information in BorrowLinkOut information in Borrow Display library holdings in BorrowDisplay library holdings in Borrow Display PMC author manuscripts in Display PMC author manuscripts in
BorrowBorrow Ability to individually review retired Ability to individually review retired
requestsrequests Annual report of titles filled by institutionAnnual report of titles filled by institution Administrative itemsAdministrative items EFTS file builder (tentative)EFTS file builder (tentative)
And beyond …And beyond …
Requests & Serial Holdings RedesignRequests & Serial Holdings Redesign– Review screens and workflowReview screens and workflow– Review requested enhancementsReview requested enhancements– Site visits with select libraries in Metro Site visits with select libraries in Metro