DMS Expo: Workplace 2025 -- The Reality TV Show

1BigData Analytics Panel-Diskussion DMS EXPO 2013Moderation Dr. Joachim Hartmann

IBT@DMSEXPO

Richard MedinaRichard MedinaCo-Founder & Principal Co-Founder & Principal ConsultantConsultant

Workplace 2025 - Workplace 2025 - The Reality The Reality TV Show TV Show

© Doculabs, Inc. 2013

The Successful Workplace in 2025

In 2025, the successful mobile and social workplace will:

1.Have a baseline of adequacy in the new technologies2.Have some solid mobile and social line-of-business applications3.Will address the serious inefficiencies and risks of mobile and social

It’s a lot more exciting than it sounds!

© Doculabs, Inc. 2013

The Winners Do 4 Things Right

1. They focus on addressing the Fragmentation Problem2. They establish the minimal (necessary) conditions for success

with systems of engagement (SOEs)3. They then pick and successfully implement the right mobile

and social line-of-business applications4. They focus on controlling the serious inefficiencies and risks of

mobile and social

© Doculabs, Inc. 2013

#1: What is the Fragmentation Problem?

1. The Fragmentation Problem results from the explosion of SOEs

2. SOEs include mobile applications, social media, wireless access, “life splicing”, multiple BYOD devices, synching everything

3. The Problem is uncontrolled diversity, failed enterprise synching, content stored in multiple locations, multiple and varied content formats, no security control, no version control, no process control, no backup, and failed access.

© Doculabs, Inc. 2013

#2: How Do They Establish a Baseline of Adequacy?

1. They assess themselves using SOE categories.2. They implement general baseline principles.3. They address over-retention by dividing the monster into 2

more tractable sub-problems: day-forward information disposition and historical information disposition– Day-forward information disposition is easier– Historical information disposition is much harder, takes years, and

requires a solid methodology and mix of technologies

© Doculabs, Inc. 2013

#3: Which SOE Applications Do They Implement?

1. There are 3 kinds of applications: – 1) “Pure” SORs (systems of record), 2)“Pure” SOEs, and 3) SOEs that

integrate with SORs

2. The 3rd kind – social-enabled and mobile-enabled ECM applications – typically beat the other 2 kinds in ROI and controlling risk.

3. So the Winners in 2025 focused most of their attention on social/mobile-enabled ECM applications.

4. But they did so one step at a time – in Content, Process, or Participation.

© Doculabs, Inc. 2013

#4: How Do They Address the Risks and Inefficiencies of SOEs?

1. The Winners in 2025 think of SOEs in terms of optimization problems.

2. You have an optimization problem whenever you have some objectives or factors that you want to improve – but you can’t maximize them all because they conflict with each other.

3. SOEs are full of them: participation vs. quality; usability vs. security; the needs of “the business” vs. the needs of the “risk managers” – versus the needs of IT.

4. It’s all about finding and implementing many optimal compromises that let you get sufficient benefits while controlling the downside.

5. The Winners in 2025 find the right balance for each problem – and then “bake them into” the standard solutions and expected behaviors for each type of application.