DLMS Training

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DLMS Service Campus ClassGlobal Manpower Development

June 23, 2008Caterpillar: Confidential Green

Today we are going to: Learn the basics about Caterpillars Technician Career Development Program (TCDP) Learn about the Blended Learning Strategy Learn to navigate on the Dealer Learning Management System (DLMS) Walk through first class together Self study


What is TCDP?

Training is designed on skill gaps defined by individual Offers defined career path for developing assessments and acknowledging the individual service technician. Process to place technicians within a learning path Process to check your progressJune 23, 2008Caterpillar: Confidential Green

ImportanceTechnicians have more contact with customers than any other person with Caterpillar or the dealer. By participating in TCDP you will: Customer: Be better able to serve your customers by having the skills and knowledge you need to do the job right the first time Dealer: Assist your dealership grow as an company, focused on people You: Grow as a person, and grow your career.


How will the TCDP affect me? You will have an Individual Learning Plan Focused training on your growth in your profession Knowledge, skill, and performance evaluations based on your area of concentration Opportunities to be Certified by Caterpillar, Inc. Increased availability of training


Scenario: You want to be proficient in Engine Performance. Thecurriculum path you would follow is:Example Path Engine Repair Curriculum

Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 26266 Instructor-Led Training Coming Soon


TCDP The Benefits Training availability will increase Training will be specific to your individual needs Increased skill and knowledge Clear job description and career path Globally recognized certification Rewards for achievement and performance


What do I need to do for TCDP?What do I need to do to participate? Determine an area of concentration Complete the assessments What will happen with the assessment? You will receive feedback on classes that need added to your individual learning plan What do I do with my individual learning plan Complete the classes on the plan by the target date


What is Blended Learning?Blended Learning is the combination of multiple approaches to learning It is accomplished through the use of 'blended' virtual and physical resources Technology-based materials Web Based training Interactive distance learning Face-to-face sessions Print materials


Why is Blended Learning needed?Driving Change Technician training needs continue to grow Global consistency of tech capability Availability access, timeliness Attract Qualified Personnel


Why use Blended Learning?Blended learning approach provides: Training to service professionals worldwide Quick distribution of learning content Certification based on standardized criteria Ease of use for the service trainer and service professionalJune 23, 2008Caterpillar: Confidential Green

Ho w is Ble nde d Lea rni ng struc tured ?

Blended Learnin gWBT Modules

ILT Modules

Labor & Cost intensive Cannot handle volume Not always necessary Not convenient

IDL Modules


Curricula Map

DLMS Service Courses & PrerequisitesEngine Repair Curriculum7 Step Diagnostic Course - 26917 Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 26266 Engine Repair ILT 29658

Electrical Curriculum 7 Step Diagnostic Course - 26917Basic Electricity Course - 21468 Electrical Circuits Components Course - 21464 Electrical/Electronics Components - 26670 Electrical- Batteries, Charging, and Starting Course - 26784 Electrical Diagnostic Exercise 14 - 26955 Electrical Diagnostic Exercise 15 26918 Electrical ILT 26679

Hydraulic Curriculum7 Step Diagnostic Course - 26917 Hydraulic Systems Fundamentals - 20323 Fixed Displacement Hydraulic Circuits Part I - 21467 Fixed Displacement Hydraulic Circuits Part II - 21466 Fixed Displacement Hydraulic Circuits Part III - 26680 Load Compensating Hydraulic Circuits Course - 26950 Controlling Hydraulic Circuits - 26682 Hydrostatic Hydraulic Circuits - 26683 Hydraulic Diagnostic Exercise 181 - 26678 Hydraulic Diagnostic Exercise 233 - 25926 Hydraulic Diagnostic Exercise 254 - 25886 Hydraulic Diagnostic Exercise 184 27136 Hydraulics ILT 26686

Air Conditioning Curriculum7 Step Diagnostic Course - 26917 Basic Air Conditioning - 21471 HVAC System Electronics Course 21472 Air Conditioning Diagnostic Exercise 22 - 26849

Power Train Curriculum 7 Step Diagnostic Course - 26917Torque Converter 27737 Manual Transmission 28097 Countershaft Transmission 28437 Planetary Transmission 27977 Steering Clutch & Brake 28438 Undercarriage 28439 Powertrain ILT 29659

Brakes Curriculum7 Step Diagnostic Course - 26917 Mechanically Activated & Hydraulic Boosted Brake System - 27761 Air Over Hydraulic Brake System 28440 Hydraulic Accumulator Brake System 27997 Air Brake System 28441

Engine Performance Curriculum 7 Step Diagnostic Course - 26917Cat 3406 and 3054 Engine Performance Course - 26949 Cat 3116 Engine Performance Course - 26848 C15 ACERT Engine Performance Course - 26915 C-9 Engine Performance Course - 26916 Air Management Systems - 20187 Engine Performance Diagnostic Exercise 18b - 25906 Engine Performance Diagnostic Exercise 20 - 26920 Engine Performance Diagnostic Exercise 21 25946 Engine Performance ILT 29657

June 23, 2008

7 Step Diagnostic Course - 26917 Cat 318C 330C Excavator Operation and Service - 21460 Cat 318C 330C Excavator Hydraulic Systems 21457 Cat 318C 330C Excavator Engine Performance - 21469 Cat 318C 330C Excavator Undercarriage & Final Drive - 21470

Cat 318C 330C Excavator Curriculum330C Excavator Diagnostic Exercise 54 - 26909 Cat 318C Cat 318C 330C Excavator Diagnostic Exercise 66 - 26910 Cat 318C 330C Excavator Diagnostic Exercise 86 - 26911 Cat 318C 330C Excavator Diagnostic Exercise 131 - 26912

Caterpillar: Confidential Green

How do I get the Training? Web Based Classes available 24-7 Followed up with instructor led All linked to learning plans Linked to Certification


The Dealer Learning Management System is our vehicle for delivering Service related training


In this section we are going to: Explain the Dealer Learning Management System (DLMS) and its benefits Explain each Caterpillar Performance Center (Campus) Demonstrate features of the DLMS: Home Page My Learning tab Tools & Resources tab Marketing/Promotions tab My Team tab Campus tab

Answer any questions you may have about DLMS


What is the Dealer Learning Management System (DLMS)?The DLMS is a Learning Management System that: June 23, 2008Caterpillar: Confidential Green

Provides all dealer employees with on-line access to available training resources Enables self-serve course offering registrations, including instructor-led and web-based training Launches Caterpillar approved and supported web-based training through the Internet Provides the tools to facilitate personal development discussions Tracks individual and group learning Offers Certification paths Creates a one stop shop for all dealer learning

Why are we using the DLMS? What are the benefits? Help develop manager leadership skills Offering training of all venues to each employee Provide Service Technicians with the necessary information and training to perform their job role in an ever changing world Help new employees understand company culture Track learning, certification paths, and dealer specific metrics for employees Spark career development discussions between employees and managers


Performance Center (also referred to as a Campus) The Performance Center is the front end of the DLMS that enables access from one page to all available learning information.

* Each campus has a different URL Address. Your job/role within the dealership determines which campus you will access.June 23, 2008Caterpillar: Confidential Green

DLMS web-site https://dlms.logicbay.com/servicecampus


DLMS (Service Campus) Front Page


DLMS web-site URL retention


Save the URL in Favorites folder


DLMS web-site launching through Favorites menu


Features of the Home Page

Access Help and Contact Us information, and change your personal Profile

Perform a simple search for a course offering or a document

Access the latest Performance Center Front Page News!


Features of Tools & ResourcesTools and Resources provides links to information, such as documents and websites that support Dealer Service and Sales activities.


Features of Campus

Campus enables you to switch between the available Performance Centers without logging out, changing web addresses, and logging back in.


System Requirements DLMS can be accessed from the Internet (a connection to theCaterpillar network is not necessary)

High Speed access is recommended (384K min)

A Caterpillar CWS Login ID and Password are required to access the system DLMS is a web-based application that requires: Having Internet Explorer 5.5 SP2 or higher Having Microsoft Virtual Machine or Java Plug-In Disabling Pop-up blockers Accepting ALL SECURITY WARNINGS when starting a web-based training offering for the first time

Other plug-ins, speakers, or headphones may be required, depending on the web-based training course you are launching


Dealer Learning Management System (DLMS) DLMS URL Addresses: Service Department: https://dlms.logicbay.com/servicecampus Sales Department: https://dlms.logicbay.com/salescampus If you have questions regarding DLMS or e-learning, you can contact your Dealer Administrator a listing of Dealer Administrators can be found on the Contact Us at the top of the campus


How to Get Started ?

Select View My Curricula from My Learning tab


Add CurriculumClick Add Curriculum to find new curriculum


Add Curriculum

Type service campus and click Search to find all curriculums contained in the Service Campus


Add Curriculum

Select curriculum you would like to add to your learning planJune 23, 2008Caterpillar: Confidential Green

View Curricula

Select View My Curricula from My Learning tab


View Curricula

Click curriculum to view what courses it consists ofJune 23, 2008Caterpillar: Confidential Green

View Curriculum Path

Curriculum History tab contains the details of your progress, when the curriculum was assigned, when you started it, and your target date to complete it.

Completed courses are Green. Uncompleted Grey. NOTE: You cannot launch courses from here. You can however register for a course from the path by clicking on the course title.



Click on the Switch to Detailed Status View to be able to launch courses from here.



From this screen you can: Register for courses Launch a course you have registered for View your Transcript of course you have completed Drop a course


Course Registration

Click on Register to register for a course.


Course Registration

Click on the title to see information about the course.


Course RegistrationYou can find what prerequisites are required for the course by selecting the More Details tab

To register the course click the button Register.


Launch a Course

Click on the Launch to launch a course.


Launch a Course

Click on the Launch again to launch a course.


DLMS Course NavigationTo start selected module click Start Module Choose the module you want to start. Click on it. Read the description on the screen. Course modules and completion status: - Completed - Not started or started and not saved - Started and saved previously - Module test failed

Course test and completion status: - Completed - Not started - FailedJune 23, 2008Caterpillar: Confidential Green

DLMS WBT Course Module Start Page

Read description on the screen

Click X button to exit the module

Click ? button to get module controls description


DLMS WBT Course Module Controls


Module Navigation Features

To exit the module click X button

Back-Forward Controls



Use a scroll bar to read the whole description



When you are in the module you can jump between the screens you have passed so far



Click each yellow button and read the description below Forward arrow button will be active when you view all the items



Click each yellow tab and read the description below

Forward arrow button will be active when you view all the tabs



Click each yellow radio button and read the description below Forward arrow button will be active when you view all the options



Perform all the tasks following step by step description provided below. In this case you need to turn the switch off, drag and drop the test leads, turn the DMM on, etc.

Forward arrow button will be active when you perform all the tasks



Read the description below. In this task you need to type the given values, calculate the unknown parameter, type it in the field and hit Enter

Forward arrow button will be active when you correctly perform the task


Diagnostic Exercise FeaturesDiagnostics Exercise contains different tasks. Read the description and follow the instructions.


Diagnostic Exercise FeaturesYou have to do all required steps (choose all needed tests, analyze results and find the most probable cause of the failure) in order to complete the job. When you finish click the button.


Exit and Save the ModuleImportant! If you need to leave the PC for 15 min or more you have to exit the module and save your current location. Otherwise you will be disconnected from the server and next time you will need to pass the module from the beginning.

To exit the module click X button

Click YES


Module TestExample of incorrectly answered module test question


Module TestExample of correctly answered module test question


Module Test

If your score is less than 80% the test is failed. You need to exit the module and start it over when you are ready in order to complete it.


Course History

Choose option View My Course History from My Learning tab

When you have completed a course whether it was successful or not successful the system will move the course out of the My Courses section and place them into the My Course History


Course HistoryIf you completed a course successfully you can click the Print Certificate of Completion link to print your certificate.


View Content links show the status of each module in the course, the last time you accessed each module, the time spent on each module, your score and total number of attempts.

Questions?


DLMS Training

Documents

confidential green tcdp

individual learning

blended learning approach

blended learning strategy

confidential green scenario

learning path process

engine performance

benefits training availability