TOTAL QUALITY TOTAL QUALITY MANAGEMENT TOTAL QUALITY PEOPLE DEVELOP PEOPLE
Jan 29, 2016
TOTAL QUALITY
TOTAL QUALITY MANAGEMENT
TOTAL QUALITY PEOPLE
DEVELOP PEOPLE
KNOWLEDGE (K) SKILL (S)
ATTITUDE (A)
MOTIVATION (M)
PERFORMANCE= (K+S+A) M
HYGIENIC FACTORS EFFECTIVE MOTIVATION
MOTIVATIONAL THEORY OF
FREDERICK HERZBERG
Better Working
atmosphere
Work Place
Management
(Five S)
Challenging work
Increased responsibility
Sense of achievement
Recognition for achievement
5S SHITSUKE DISCIPLINE MAKING HABIT
1S
2S
3S
SEIRI
SEITON
SEISO
RE-ORGANISING
NEATNESSNEATNESS
CLEANLINESS
SORT OUT
PEEP
INSPECTION
UNWANTED
WANTED
4S SEIKETSU STANDARDISATION VISUAL MGT.
5-S IMPLEMENTATION Implementation of 5-S in CEO, trainers area and coordinators area
Implementation of 5-S in Sr. Executives rooms
Improvement in public areas like, Gate, cycle/scooter stand, Canteen, toilet, Notice boards, drainage, surrounding area, visual managements in surrounding areas etc.
Formation of Zones .
Nominate Zone head.
Zone head will divide the respective area in sub zones. Nominate sub zone leader and also nominate council members (3 to 7 members ) in each sub zone.
Train the council members .
Take initial photographs by council member for entire areas.
Awareness to all employees on 5-S
Council member will Identify common areas and No man’s land
Distribute responsibility to each for his/her own area + given area in their respective area (common area or no man’s land)
Let each one to make checklist for their own area + given area
Let each one to identify HIDDEN areas in their respective areas
Start identification of unnecessary items(1-S) and take action
Start keeping things properly with proper levels
Form Jagruti group
5-S IMPLEMENTATION Awareness and implementation of 5-S in Guest House,
Security, Contractors, Schools, Market, worship places, Home, Colony, nearby villages etc.
PREPARATION OF GENERAL CHECKLIST OF SUB ZONE(as per checklist given in book)
SELF AUDIT SYSTEM
MANAGEMENT AUDIT SYSTEM. (Training and audit )
DESPLAY OF MANAGEMENT MARKS
Visit by CEO to best and poorest marks obtained zone
PRESENTATION OF CREATIVE IDEAS
5-S in Home certification
AWARDING SHIELDS TO SUB ZONES GETTING 70% AND ABOVE
RUNNING SHIELD SIX MONTHLY for best zones sub zones.
PRE AUDIT AND FINAL CERTIFICATION AUDIT FOLLOWED BY SIX MONTHLY surveillance audit.
5-S AUDIT
REGISTER
• ZONE / SUB-ZONE NAME :
• ZONAL COORDINATOR :
• ZONE / SUB-ZONE LEADER :
• DAY OF AUDIT :
SL NO ACTIVITY PAGE
1 INDIVIDUAL RESPONSIBILITY 2
2 AUDIT SHEET 10
3 ACTION TO BE TAKEN 40
4 STANDARD PRACTICES 50
5 MEETING MINUTES 60
1. Individual's Responsibility for common area
2. Individual's Responsibility for No Man’s land
Note: Rotation is required for Sl No. 1 only
Example
Individual responsibility (w.e.f 1.6.2014)
Mr. Md. Ali Own area + Common Area
Mr. Kutty Own area + Common Area
Mr. Paliwal Own area + Common Area
Ms. Kamala Bhai Own area + Common Area
Individual's Responsibility for common area
Common Area MAR – APR,14 MAY-JUN ‘14 JUL-AUG ‘14 SEPT-OCT ‘14
Corridor Md. Ali D S
ChowdhuRY
Notice Board S P Gaur Md Ali
Display Board P K JAIN S P Gaur
Open Area in front of
office
Kutty P K Jain
Medical Bill Box N L Jain Kutty
Below Stair case H P Roaut N L Jain
Pantry P C Jain H P Roaut
Record Room B L Paliwal P C Jain
Hall Electrical fittings G Bagora B L Paliwal
Hall Furniture
condition
N K Kashyap G Bagora
Toilet Gents P S Chowdhury N K Kashyap
Roof Chanda Jain P S Chowdhury
Staircase Y Vikas Chanda Jain
Toilet First Floor H L Swarnkar Y Vikas
Ladies Toilet Mrs Chandra Ms Anamika
ROUGH AUDIT SHEET
SL NO. MARKS REMARKS ACTION
TAKEN ON
1
2
3
4
5
6
7
8
9
.
.
.
.
.
40
Left Hand side page of register Right hand side page of register
S.
No
Date Action to be taken / Job to
be done
WC
/
OC
Responsibility Time of completion Remarks
Target Actual
WC = Within Control OC = Out of Control
15-(C) Action to be taken / Job to be done
STANDARD
PRACTICES
MEETING MINUTES
OF COUNCIL
MEETING
MANAGEMENT
AUDIT
Management Audit
Sl. No Audit Point Weighted Score Remarks
1 System of Audit 4
2 Regularity of Audit 4
3Action taken on remarks in rough audit
sheet5
4 Regularity of council meeting 4
5 Awareness about 5S 3
6 Status of 1S 4
7 Status of 2S 4
8 Status of Cleanliness 4
9 Individual responsibility 3
10 Action on lowest marks in self audit 3
11 Status of "Action to be taken/job to be done" 3
12 Status of Standard practices 3
13 Follow-up of Standard practices 4
14 Visual Management 4
15 General Feeling about benefit from 5S 3
16 Before & After status Photograph 4
17 Zone/Sub zone Leader room 4
18 HOD’s Room 5
19 Special Activity 2
20 Display of score board 3
21 Presentation to steering committee 3
22 Action taken on previous management audit 4
ZONAL PERCENTAGE
FINAL
CERTIFICATION
AUDIT
Organisation: Date:
S.No Steering Committee Meeting Wtg. Score Total
1 Steering Committee Meeting and
outcome
6
2 Presentation of zone report by
Zone head
4
B.CREATING AWARENESS AND
TRAINING PROGRAMME.
1 Awareness Programme to All
employees
6
2 Specialised Programme for Area
convenors/council members
2
3 Development of trainers 2
C. PROMOTIONAL ACTIVITIES:
1 Display of
Posters/Slogans/Hordings
4
2 Distribution of handbills once in a
year
4
4 Poster, Slogan Quiz Competition
once in a year
4
5 5S March Past once in a year 4
6 Provision of Literature and Books 2
7 Arrangement of visits to reputed 2
Certification Audit
15 Electric Wiring and Junction Boxes 2
16 Community Halls 2
17 Clubs 2
18 Visual Management of surrounding
area
2
19 Unnecessary items/ lying
unidentified of surrounding area
2
20 Availability of dustbins 2
21 Seiri Museum 2
22 Condition of Hidden areas 2
E: EVALUATION OF FIVE S STATUS
OF ZONES(500 MARKS)
1 Frequency of 5S Audit by sub-
zone (Target Weekly)
2
2 Frequency of 5S Audit of Project
by Management Team (Monthly)
2
3 Overall Status of zones 80
5 Status of Unit
Head/HOD/Department Head
Offices
16
PERCENTAGE %
F: SPECIAL ACTIVITIES (Max Marks 100 )
1 5S at Home 6
2 5S at School 6
3 5S at worship Places 2
4 5S at Shopping Complex 2
5 5S at Security 2
6 Propagation of 5S outside Plant Premises 2
Total
PERCENTAGE %
QUALITY CIRCLE
FORUM OF INDIA
WELCOMES
YOU ALL
Workplace
Management
1S
2S
3S
SEIRI
SEITON
SEISO
RE-ORGANISING
NEATNESSNEATNESS
CLEANLINESS
SORT OUT
PEEP
INSPECTION
UNWANTED
WANTED
1S
2S
3S
SEIRI
SEITON
SEISO
RE-ORGANISING
NEATNESSNEATNESS
CLEANLINESS
SORT OUT
PEEP
INSPECTION
UNWANTED
WANTED
4S SEIKETSU STANDARDISATION VISUAL MGT.
5S SHITSUKE DISCIPLINE MAKING HABIT
1S
2S
3S
SEIRI
SEITON
SEISO
RE-ORGANISING
NEATNESSNEATNESS
CLEANLINESS
SORT OUT
PEEP
INSPECTION
UNWANTED
WANTED
4S SEIKETSU STANDARDISATION VISUAL MGT.
JAGRUTI GROUP