42 Djauhari, M. A., 2005. Improved Monitoring of Multivariate Process Variability. Journal of Quality Technology. Vol.37, No.1, p.32-39. Ernita, R., 2009. Pengontrolan Kualitas Layanan Agen Kartu Seluler Prabayar Tertentu pada Call Center Surabaya dengan Diagram Kontrol D 2 (Mahalanobis Distance). Laporan Tugas Akhir S1. Statistika FMIPA ITS. Surabaya. Hanslik, T., Boelle, P. Y., dan Flahault, A., 2001. The Control Chart: an Epidemiological Tool for Public Health Monitoring. Public Health. Vol.115, p.277-281. Hapsari, P. O., 2009. Penerapan Diagram Kontrol MEWMA dan MEWMV pada Proses Produksi Coca Cola 1,5L PT. Coca-Cola Bottling Indonesia Jawa Timur. Laporan Tugas Akhir S1. Statistika FMIPA ITS. Surabaya. International Air Transport Association, 2001. Global Airport Monitor dalam http://www.bestransport.org/conference02/Morris2.pdf diakses pada tanggal 8 Maret 2011 pukul 20.00 WIB.
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42
Djauhari, M. A., 2005. Improved Monitoring of Multivariate Process Variability. Journal of Quality Technology. Vol.37, No.1, p.32-39.
Ernita, R., 2009. Pengontrolan Kualitas Layanan Agen Kartu Seluler Prabayar Tertentu pada Call Center Surabaya dengan Diagram Kontrol D2 (Mahalanobis Distance). Laporan Tugas Akhir S1. Statistika FMIPA ITS. Surabaya.
Hanslik, T., Boelle, P. Y., dan Flahault, A., 2001. The Control Chart: an Epidemiological Tool for Public Health Monitoring. Public Health. Vol.115, p.277-281.
Hapsari, P. O., 2009. Penerapan Diagram Kontrol MEWMA dan MEWMV pada Proses Produksi Coca Cola 1,5L PT. Coca-Cola Bottling Indonesia Jawa Timur. Laporan Tugas Akhir S1. Statistika FMIPA ITS. Surabaya.
International Air Transport Association, 2001. Global Airport Monitor dalam http://www.bestransport.org/conference02/Morris2.pdf diakses pada tanggal 8 Maret 2011 pukul 20.00 WIB.
43
International Civil Aviation Organization, 2000. Quality at Airports dalam http://www.aerohabitat.eu/uploads/media/24-04-2009_-_Quality___Airports__-_ICAO_-_Vreedenburgh.pdf diakses pada tanggal 8 Maret 2011 pukul 20.00 WIB.
Johnson, R. A., dan Wichern, D. W., 2007. Applied Multivariate Statistical Analysis 6th edition. Pearson Education Inc. United States of America.Kotler, P., dan Keller, K. L., 2009. Manajemen Pemasaran Edisi ke-13 Jilid I. Erlangga. Jakarta.
Lindaryani, R., 2010. Pengontrolan Kualitas Layanan Perpustakaan Pusat Institut Teknologi Sepuluh Nopember Surabaya. Laporan Tugas Akhir S1. Statistika FMIPA ITS. Surabaya.
Malhotra, N. K., 2006. Riset Pemasaran Pendekatan Terapan Edisi ke-4. Indeks Kelompok Gramedia. Jakarta.
Montgomery, D. C., 2005. Introduction to Statistical Quality Control 5th edition. John Wiley and Sons Inc. New York.
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