September 4, 2014 Norio Tadakawa Corporate Officer, CFO Shiseido Co., Ltd. Diversity Management and Growth Strategy – Promoting Women’s Active Participation – In this document, statements other than historical facts are forward-looking statements that reflect our plans and expectations. These forward-looking statements involve risks, uncertainties and other factors that may cause our actual results and achievements to differ from those anticipated in these statements. 2 Content of Today’s Presentation 2 3 1 Active Participation of Female Employees Supporting Women’s Active Participation and Career Development Overview of SHISEIDO 4 Diversity Management and Growth
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September 4, 2014
Norio TadakawaCorporate Officer, CFO
Shiseido Co., Ltd.
Diversity Management and Growth Strategy– Promoting Women’s Active Participation –
In this document, statements other than historical facts are forward-looking statements that reflect our plans and expectations. These forward-looking statements involve risks, uncertainties and other factors that may cause our actual results and achievements to differ from those anticipated in these statements.
2
Content of Today’s Presentation
2
3
1
Active Participation of Female Employees
Supporting Women’s Active Participation and Career Development
Overview of SHISEIDO
4 Diversity Management and Growth
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Overview of SHISEIDO
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Company Outline
Number of Employees
Company Name
Consolidated Net Sales
Foundation
Around 46,000
Shiseido Company, Limited
762 billion yen (year ended March 2014)
1872
Overseas Sales Ratio
50.5% (year ended March 2014)
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Position in Global Cosmetics Market
(Unit: Billion yen) 1,000 2,000 3,000
P&G
Estée Lauder
Unilever
L'Oréal
SHISEIDO
Avon
Beiersdorf
Kao (including Kanebo)
Johnson & Johnson
Chanel
World's top 10 cosmetics manufacturers by beauty sales* (2013)
Active Participation of Female Employees at SHISEIDO
It is essential that female employees actively participate within the company and play a central role in business
activities and management.
90% of our customers and around 80% of our employees are women
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Active Participation of Female Employees: Research and Development
Research and development for new value creation
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Active Participation of Female Employees: Research and Development
Surveying & Researching customers worldwide
Cities and countries where we conducted surveys
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Active Participation of Female Employees: Manufacturing
Promotion of reliable and safe manufacturing
Sensory testStrict quality control
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Active Participation of Female Employees: Manufacturing
Sensory testing of cosmetics
by the professionals
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Active Participation of Female Employees: Marketing
Marketing to response customer’s needs
ELIXIR Brand ManagerNew ELIXIR
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Active Participation of Female Employees: Sales and Field Partners
Creation of customer-oriented selling spaces
Creating selling spaces by sales and field partners
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Active Participation of Female Employees: Beauty Consultants(BC)
Counseling the customer with the spirit of “Omotenashi”
1934: Debut of Miss Shiseido, the origin of SHISEIDO BCs
Now: Approximately 22,000 BCs active in 89 countries and regions
throughout the world
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Active Participation of Female Employees: Beauty Consultants
Continuous improvement of service
SHISEIDO Global BC ContestSHISEIDO BC OMOTENASHI CREDO
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Active Participation of Female Employees: Customer Care
High quality customer care
Shiseido’s Consumer Information Center’s customer service received the highest 3 Stars Quality Service rating in the quality monitoring (telephone) division of HDI-
Japan Fiscal 2013 Benchmarking Survey
A system for collecting and utilizing customer feedback
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Active Participation of Female Employees: CSR
Supporting women worldwide
Activities in Bangladesh Initiative to improve local cosmetics practices
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Active Participation of Female Employees: Management
Appointment of women to managerial positions
Ratio of females in managerial positions worldwide: 49.7%
DomesticRatio of females in managerial
positions: 26.8%
OverseasRatio of females in managerial
positions: 63.9%
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Supporting Women’s Active Participation and Career Development
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Supporting Women’s Active Participation and Career Development
Initiatives to support women’s active participation
1990 Introduction of maternity/paternity leave
1991 Introduction of childcare time
2003 Opening of Kangaroom in-house childcare facility
2006 Introduction of Kangaroo Staff program**Temporary workers take place of beauty consultants when they take child
care time
2008 Introduction of leave to accompany spouse when transferred
overseas, etc.
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Supporting Women’s Active Participation and Career Development
Initiatives to support women’s active participation
(Year)
(Persons)
Trend in number of users of childcare systems
SHISEIDO ranked top overall in Survey on Female Workers’
Workplace Opportunity conducted by Nikkei WOMAN magazine
Maternity/paternity leave
Childcare time
Childcare time (beauty consultant)
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Supporting Women’s Active Participation and Career DevelopmentEvolving from a company that supports women in balancing work and child-care to a company that enables women to advance their careers
女性リーダー比率は
子育て・介護等をしながらしっかりキャリアアップ
Women continue working while
raising children (possible to balance work and child-care)
Many women leave work when they have children(difficult to balance work and child-care)