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#CLOwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s speakers or headphones.
Welcome to the webinar!
#CLOwebinar
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Frequently Asked Ques6ons
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Tammy Hughes CEO Claire Raines Associates
Diversity: Capitalizing on the Mix
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DIVERSITY Capitalizing on the Mix With Tammy Hughes, CEO, Claire Raines Associates
Diversity is the mix. Inclusion is making the mix work.
Dimensions of Diversity
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Unconscious Bias Blind spots we’re unaware of that impact our decisions.
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Gender Success & Failure
Generations
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77+ yrs. old Born: Pre 1940
57 - 77yrs. old Born: 1940-1960
37 - 57yrs. old Born: 1960-1980
17 – 37yrs.old Born: 1980-2000
WWII Generation Baby Boom Generation Generation X Millennial Generation
How do you think older people perceive the new generation of workers?
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How do you think the new generation perceives the older ones?
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Capitalizing on Mixed-Generation Teams
1. Allow people to work in ways that make sense to them. 2. Set up 2-way mentoring relationships. 3. Reward knowledge transfer.
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The Titanium Rule Do unto others keeping their preferences in mind.
1. You have a serious business issue with someone who has WWII generation values. How do you approach/confront the issue with him/her?
2. You have a new initiative and you want to get Millennial leaders on board with it. What do you do?
3. You have an urgent customer issue that requires great care for the customer’s pride. The case manager has Gen X values. How would you convince him/her to treat the customer with sensitivity?
4. In a meeting, you disagree with a higher-ranking colleague who has Boomer values. How might you approach /confront / resolve the issue?
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6 Strategies for Connecting Across Differences & Making the Most of the Mix 1. Assume the best. 2. Identify a common purpose. 3. Figure out what makes them tick. 4. Adapt your approach. 5. Experiment and adjust. 6. No strings attached.
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