Dissertation topics 2

Management accounting and organisational change: an institutional perspective  Author(s):Mostafa Kamal Hassan*Journal of Accounting & Organizational Change; Volume: 1   Issue: 2; 2005 Conceptual paper

Application of the Balanced Scorecard in Spanish private health-care management  Author(s):Ignacio Urrutia, Scott D. EriksenMeasuring Business Excellence; Volume: 9   Issue: 4; 2005 Research paper Tracks of change in hospitals: a study of quasi-market transformation  Author(s):Martin Kitchener, Richard WhippJournal of Management in Medicine; Volume: 12   Issue: 4/5; 1998 Case study

The role of technology and quality on hospital financial performance: An exploratory analysis  Author(s):Ling X. Li, David A. CollierInternational Journal of Service Industry Management; Volume: 11   Issue: 3; 2000 Research paper

A model for calculating costs of hospital wards: an Italian experience  Author(s):Livio Garattini, Giovanni Giuliani, Eva PaganoJournal of Management in Medicine; Volume: 13   Issue: 2; 1999 Research paper

A New Era in Costing and Budgeting: Implications of Health Sector Reform in New Zealand  Author(s):Manzurul Alam, Stewart LawrenceInternational Journal of Public Sector Management; Volume: 7   Issue: 6; 1994 Research paper

Cash to accrual and cash to accrual: A case study of financial reporting in two NSW hospitals 1857 to post-1975  Author(s):Julie E.M. Scott, Jill L. McKinnon, Graeme L. HarrisonAccounting, Auditing & Accountability Journal; Volume: 16   Issue: 1; 2003 Case study

Whole life cycle performance measurement re-engineering for the UK National Health Service estate  Author(s):A. Halim Boussabaine, Richard J. KirkhamFacilities; Volume: 24   Issue: 9/10; 2006 Research paper

Challenges in costing health care services: Recent evidence from the UK  Author(s):Deryl Northcott, Sue LlewellynInternational Journal of Public Sector Management; Volume: 15   Issue: 3; 2002 Research paper ERP implementation in rural health care  Author(s):Kenneth J. Trimmer, Lela D. “Kitty” Pumphrey, Carla WigginsJournal of Management in Medicine; Volume: 16   Issue: 2/3; 2002 Research paper

A model for evaluating TQM effectiveness in health-care systems  Author(s):R.P. Mohanty, K. Santhi, C. HaripriyaWork Study; Volume: 45   Issue: 2; 1996 Research paper

Procurement performance measurement system in the health care industry  Author(s):Arun Kumar, Linet Ozdamar, Chai Peng NgInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 2; 2005 Case study

The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics  Author(s):Mosad ZineldinInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 1; 2006 Research paper

ERP integration in a healthcare environment: a case study  Author(s):Constantinos J. Stefanou, Andreas RevanoglouJournal of Enterprise Information Management; Volume: 19   Issue: 1; 2006 Case study

Delivering effective health care through teamwork: the role of pharmaceutical care management  Author(s):Waleed M. Al-Shakhaa, Mohammed ZairiHealth Manpower Management; Volume: 24   Issue: 6; 1998 Case study An empirical study of patients' expectations and satisfactions in Egyptian hospitals  Author(s):Mohamed M. MostafaInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 7; 2005 Research paper

Earthquake disaster management planning in health care facilities  Author(s):Fariborz Nateghi-Alahi, Yasamin O. IzadkhahDisaster Prevention and Management; Volume: 13   Issue: 2; 2004 Research paper

On the need and opportunities for improving costing and cost management in healthcare organizations  Author(s):Robert Capettini, Chee W. Chow, Alan H. McNameeManagerial Finance; Volume: 24   Issue: 1; 1998 Literature review

A bi-cultural analysis of the cost of caring: nursing burnout in the United States and the Philippines  Author(s):David L. Turnipseed, Patricia H. TurnipseedCareer Development International; Volume: 2   Issue: 4; 1997 Research paper Medical rapid prototyping applications and methods  Author(s):L.C. Hieu, N. Zlatov, J. Vander Sloten, E. Bohez, L. Khanh, P.H. Binh, P. Oris, Y. ToshevAssembly Automation; Volume: 25   Issue: 4; 2005 Research paper

Rapid manufacturing of patient-specific shielding masks, using RP in parallel with metal spraying 

Author(s):Deon J. de Beer, Michéle Truscott, Gerrie J. Booysen, Ludrick J. Barnard, Jakobus G. van der WaltRapid Prototyping Journal; Volume: 11   Issue: 5; 2005 Case study

Evidence-based re-engineering: re-engineering the evidence: A systematic review of the literature on business process redesign (BPR) in hospital care  Author(s):S.G. Elkhuizen, M. Limburg, P.J.M. Bakker, N.S. KlazingaInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 6; 2006 Literature

review

Quality management and health: a double connection  Author(s):Yvonne Lagrosen, Ingela Bäckström, Stefan LagrosenInternational Journal of Quality & Reliability Management; Volume: 24   Issue: 1; 2007 Research paper

Marketing issues for the hospital industry  Author(s):Yezdi H. Godiwalla, Shirley Y. GodiwallaInternational Journal of Health Care Quality Assurance; Volume: 15   Issue: 1; 2002 Research Paper

19. A multi-criteria data envelopment analysis model for measuring the productive efficiency of hospitals  Author(s):Minwir Al-ShammariInternational Journal of Operations & Production Management; Volume: 19   Issue: 9; 1999 Research paper

A comparison of hospital quality programmes: lessons for other services  Author(s):John ØvretveitInternational Journal of Service Industry Management; Volume: 8   Issue: 3; 1997 Research paper

An empirical investigation of quality improvement initiatives in for-profit and not-for-profit hospitals: Environmental, competitive and outcome concerns  Author(s):Phillip Miller, Mahmoud M. Yasin, Thomas W. ZimmererInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 7; 2006 Research paper

Telehealth adoption in hospitals:an organisational perspective  Author(s):Marie-Pierre Gagnon, Lise Lamothe, Jean-Paul Fortin, Alain Cloutier, Gaston Godin, Camille Gagné, Daniel ReinharzJournal of Health Organisation and Management; Volume: 19   Issue: 1; 2005 Research paper

Comparison of clinical indicators for performance measurement of health care quality: a cautionary note  Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. SimmonsBritish Journal of Clinical Governance; Volume: 5   Issue: 4; 2000 General review

Comparison of clinical indicators for performance measurement of health care quality: a cautionary note  Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. SimmonsClinical Performance and Quality Healthcare; Volume: 8   Issue: 4; 2000 General review

A TQM evaluation framework for hospitals: Observations from a study  Author(s):Ziaul HuqInternational Journal of Quality & Reliability Management; Volume: 13   Issue: 6; 1996 Research paper

A new tool for measurement of process-based performance of multispecialty tertiary care hospitals  Author(s):Seetharaman Hariharan, Prasanta K. Dey, Harley S.L. Moseley, Areti Y. Kumar, Jagathi Gora

International Journal of Health Care Quality Assurance; Volume: 17   Issue: 6; 2004 Case study

Comparing public and private hospital care service quality in Turkey  Author(s):Tolga Taner, Jiju AntonyLeadership in Health Services; Volume: 19   Issue: 2; 2006 Research paper

Small hospitals and performance measurement: implications and strategies  Author(s):Terry R. LiedInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 4; 2001 Research Paper

Promotion and advertising agency utilization: a nation-wide study of hospital providers  Author(s):Beth Hogan, Sharon L. Oswald, Tony L. Henthorne, William SchaningerJournal of Services Marketing; Volume: 13   Issue: 2; 1999 Research paper

Comparing the quality of private and public hospitals  Author(s):Naceur Jabnoun, Mohammed ChakerManaging Service Quality; Volume: 13   Issue: 4; 2003 Research paper

An udit of the management of emergency surgical admissions in Wales: are we keeping pace with the trend?  Author(s):L. Barthelmes, H. Kakkilaya, L.R. JenkinsonClinical Governance: An International Journal; Volume: 9   Issue: 1; 2004 Case study

Cash to accrual and cash to accrual: A case study of financial reporting in two NSW hospitals 1857 to post-1975  Author(s):Julie E.M. Scott, Jill L. McKinnon, Graeme L. HarrisonAccounting, Auditing & Accountability Journal; Volume: 16   Issue: 1; 2003 Case study

Japanese healthcare quality improvement  Author(s):John ØvretveitInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 4; 2001 Case study

How quality improvement programs can affect general hospital performance  Author(s):Eitan Naveh, Zvi SternInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 4; 2005 Research paper

An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting  Author(s):Mahmoud M. Yasin, Linda W. Zimmerer, Phillip Miller, Thomas W. ZimmererInternational Journal of Health Care Quality Assurance; Volume: 15   Issue: 6; 2002 Research paper

Using the balanced scorecard to measure Chinese and Japanese hospital performance  Author(s):Xiao-yun Chen, Kazunobu Yamauchi, Ken Kato, Akio Nishimura, Katuski ItoInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 4; 2006 Research paper

The Trent Regional Day Case Commission: An initiative to investigate the constraints to the extension of the use of day surgery  Author(s):Nick Payne, Chris Knight, Cynthia MarvinJournal of Management in Medicine; Volume: 9   Issue: 5; 1995 Research paper The establishment of a TQM system for the health care industry  Author(s):Ching-Chow YangThe TQM Magazine; Volume: 15   Issue: 2; 2003 Research paper

Investigating intervention strategies to increase the appropriate use of benzodiazepines in elderly medical in-patients  Author(s):Gwenno M. Batty, R. Hooper, C. Alice Oborne, S.H.D. JacksonBritish Journal of Clinical Governance; Volume: 6   Issue: 4; 2001 Research paper

Building an activity-based costing hospital model using quality function deployment and benchmarking  Author(s):Marvin E. González, Gioconda Quesada, Rhonda Mack, Ignacio UrrutiaBenchmarking: An International Journal; Volume: 12   Issue: 4; 2005 Research paper

Transformational leadership and service quality in UAE hospitals  Author(s):Naceur Jabnoun, Aisha Juma AL RasasiManaging Service Quality; Volume: 15   Issue: 1; 2005 Research paper

Evaluation of information leaflets for flexible cystoscopy  Author(s):J. Shah, S. SillClinical Governance: An International Journal; Volume: 12   Issue: 1; 2007 Research paper

Issues in quality of high-tech home care: sources of information and staff training in Quebec primary care organizations and relationships with hospitals  Author(s):P. Lehoux, R. Pineault, L. Richard, J. St-Arnaud, S. Law, H. RosendalInternational Journal of Health Care Quality Assurance; Volume: 16   Issue: 1; 2003 Conceptual Paper

Measuring the seismic vulnerability of strategic public facilities: response of the health-care system  Author(s):Scira Menoni, Fabrizio Meroni, Floriana Pergalani, Vincenzo Petrini, Lucia Luzi, Gaetano ZonnoDisaster Prevention and Management; Volume: 9   Issue: 1; 2000 Research Paper

Benchmarking of hospital activity data: an international comparison  Author(s):Mark Booth, Phil James, Vladimir StevanovicBenchmarking: An International Journal; Volume: 12   Issue: 6; 2005 Research paper

Assessing performance of multi-hospital organizations: a measurement approach  Author(s):Ugur Yavas, Natalia RomanovaInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 3; 2005 Research paper An innovative framework for health care performance measurement  Author(s):Puay Cheng Lim, Nelson K.H. Tang, Peter M. JacksonManaging Service Quality; Volume: 9   Issue: 6; 1999 Research paper

Patient focused healthcare: an important concept for provision and management of space and services to the healthcare sector  Author(s):Anders Melin, Jan-Åke GranathFacilities; Volume: 22   Issue: 11/12; 2004 Research Paper

The role of technology and quality on hospital financial performance: An exploratory analysis  Author(s):Ling X. Li, David A. CollierInternational Journal of Service Industry Management; Volume: 11   Issue: 3; 2000 Research paper

Quality assurance for clinical research: challenges in implementing research governance in UK hospitals  Author(s):Linda S. Franck, Emma Pendleton, Barbara Pittam, Michael Preece, Al Aynsley-GreenInternational Journal of Health Care Quality Assurance; Volume: 17   Issue: 5; 2004 General review

Using operational information and information systems to improve in-patient flow in hospitals  Author(s):N.C. Proudlove, R. BoadenJournal of Health Organisation and Management; Volume: 19   Issue: 6; 2005 Research paper

Equitable Service Provision:: A Feasibility Study of the Common Waiting Lists Model  Author(s):R. MadhokInternational Journal of Health Care Quality Assurance; Volume: 7   Issue: 1; 1994 Research paper

Hospital Advertising: The Influence of Perceptual and Demographic Factors on Consumer Dispositions  Author(s):Syed Saad AndaleebJournal of Services Marketing; Volume: 8   Issue: 1; 1994 Research paper

Determinants of customer satisfaction with hospitals: a managerial model  Author(s):Syed Saad AndaleebInternational Journal of Health Care Quality Assurance; Volume: 11   Issue: 6; 1998 Research Paper

Measuring hospital service quality: a methodological study  Author(s):Clara Martínez FuentesManaging Service Quality; Volume: 9   Issue: 4; 1999 Case study / Accreditation: a tool for organizational change in hospitals?  Author(s):Marie-Pascale Pomey, André-Pierre Contandriopoulos, Patrice François, Dominique BertrandInternational Journal of Health Care Quality Assurance; Volume: 17   Issue: 3; 2004 Case study

Informed consent for radiological procedures: a Scottish survey  Author(s):Sandra A. Mathers, Graham A. McKenzie, Rosemary A. ChessonClinical Governance: An International Journal; Volume: 10   Issue: 2; 2005 Research paper

Understanding the role of hospitals and their environment in practical training  Author(s):L'ubica Sobotová, Tan?a Nosková, Janka Voleková, L'ubica ÁghováManagement of Environmental Quality: An International Journal; Volume: 14   Issue: 3; 2003 Case study

The managerial and clinical implications of patient-focused care  Author(s):Keith HurstJournal of Management in Medicine; Volume: 10   Issue: 3; 1996 Research paper

Investing in health care management: a way to explore the future value outlook of the health care sector  Author(s):Esther A. Agyeman-Budu, Frank WelvaertCorporate Governance; Volume: 6   Issue: 4; 2006 Case study

Using simulation to increase efficiency in blood supply chains  Author(s):Jyrki S. Rytilä, Karen M. SpensManagement Research News; Volume: 29   Issue: 12; 2006 Research paper

Measuring technical efficiency of output quality in intensive care units  Author(s):Jaume Puig JunoyInternational Journal of Health Care Quality Assurance; Volume: 10   Issue: 3; 1997 Research paper

TQM success efforts: use more quantitative or qualitative tools?  Author(s):Larry Scheuermann, Zhiwei Zhu, Sandra B. ScheuermannIndustrial Management & Data Systems; Volume: 97   Issue: 7; 1997 Research paper Quality management in German health care – the EFQM Excellence Model  Author(s):Johannes Moeller, Jochen Breinlinger-O’Reilly, John ElserInternational Journal of Health Care Quality Assurance; Volume: 13   Issue: 6; 2000 Case study

Measuring the operational performance of intensive care units using the analytic hierarchy process approach  Author(s):Prasanta Kumar Dey, Seetharaman Hariharan, Benjamin Thomas CleggInternational Journal of Operations & Production Management; Volume: 26   Issue: 8; 2006 Research paper Management accounting and organisational change: an institutional perspective  Author(s):Mostafa Kamal Hassan*Journal of Accounting & Organizational Change; Volume: 1   Issue: 2; 2005 Conceptual paper

Work identities of nurses: Between caring and efficiency demands  Author(s):Simone KirpalCareer Development International; Volume: 9   Issue: 3; 2004 Research paper

The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics  Author(s):Mosad ZineldinInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 1; 2006 Research paper

Diagnostic analysis based on ROC curves: theory and applications in medicine  Author(s):Ana Cristina Braga, Pedro OliveiraInternational Journal of Health Care Quality Assurance; Volume: 16   Issue: 4; 2003 Conceptual Paper

Methodological issues in patient satisfaction surveys  Author(s):Binshan Lin, Eileen Kelly

International Journal of Health Care Quality Assurance; Volume: 8   Issue: 6; 1995 Research Paper

Managing FM (support services): business risks in the healthcare sector  Author(s):M.I. Okoroh, P.P. Gombera, B.D. IlozorFacilities; Volume: 20   Issue: 1/2; 2002 Research paper

Emergency preparedness and disaster management in Hawaii  Author(s):Ross Prizzia, Gary HelfandDisaster Prevention and Management; Volume: 10   Issue: 3; 2001 Case study

Medical quality management: the case for action learning as a quality initiative  Author(s):Vance M. JacksonLeadership in Health Services; Volume: 17   Issue: 2; 2004 Research paper Integrated patient pathways: “mipp” – a tool for quality improvement and cost management in health care. Pilot study on the pathway “Acute Myocardial Infarction”  Author(s):Katharina Schmid, Dieter ConenInternational Journal of Health Care Quality Assurance; Volume: 13   Issue: 2; 2000 Case study Patterns of improvisation for evidence-based practice in clinical settings  Author(s):Francis Lau, Sandra Doze, Doug Vincent, Deborah Wilson, Tom Noseworthy, Robert Hayward, Andrew PennInformation Technology & People; Volume: 12   Issue: 3; 1999 Technical paper

Using the Business Excellence Model to develop a strategy for a healthcare organisation  Author(s):Gail NaylorInternational Journal of Health Care Quality Assurance; Volume: 12   Issue: 2; 1999 Case study

High-dependency care: findings of a prospective needs assessment study  Author(s):C. Kalayi, S.D. Blair, M. MaxwellBritish Journal of Clinical Governance; Volume: 6   Issue: 3; 2001 Research paper

Transitions of care: the next major quality improvement challenge  Author(s):J. James Cotter, Wally R. Smith, Peter A. BolingBritish Journal of Clinical Governance; Volume: 7   Issue: 3; 2002 General review

Elderly inpatients' priorities for acute care service quality  Author(s):Paul Alexander Clark, Dennis O. Kaldenberg, Maxwell Drain, Robert J. WolosinInternational Journal of Health Care Quality Assurance; Volume: 17   Issue: 2; 2004 Research paper

Multi-agent model for Indian rural health care  Author(s):M. Syamala Devi, Vijay MagoLeadership in Health Services; Volume: 18   Issue: 4; 2005 Conceptual paper Using simulation in out-patient queues: a case study  Author(s):Fenghueih Huarng, Mong Hou LeeInternational Journal of Health Care Quality Assurance; Volume: 9   Issue: 6; 1996 Research paper A conceptual framework for hospital quality management  Author(s):Yves Eggli, Patricia HalfonInternational Journal of Health Care Quality Assurance; Volume: 16   Issue: 1; 2003 Research

Paper Development of an integrated healthcare facilities management model  Author(s):Igal M. Shohet, Sarel LavyFacilities; Volume: 22   Issue: 5/6; 2004 Research paper

Antecedents of organizational commitment and the mediating role of job satisfaction  Author(s):Peter Lok, John CrawfordJournal of Managerial Psychology; Volume: 16   Issue: 8; 2001 Research paper

Establishing Continuous Quality Improvement in a Hong Kong Hospital  Author(s):Ma Hok Cheung, Hugh KochInternational Journal of Health Care Quality Assurance; Volume: 7   Issue: 2; 1994 Case study Meaning of corporate social responsibility in a local French hospital: a case study  Author(s):Nada K. Kakabadse, Cécile RozuelSociety and Business Review; Volume: 1   Issue: 1; 2006 Research paper Casemix accounting systems and medical coding: Organisational actors balanced on “leaky black boxes”  Author(s):Alan LoweJournal of Organizational Change Management; Volume: 14   Issue: 1; 2001 Case study Implementation of TQM/CQI in the health-care industry: A comprehensive model  Author(s):Leon W. Brashier, Victor E. Sower, Jaideep Motwani, Michael SavoieBenchmarking: An International Journal; Volume: 3   Issue: 2; 1996 Research paper

Leadership for the systemization of health care: the unaddressed issue in health care reform  Author(s):Pieter Degeling, Adrian CarrJournal of Health Organisation and Management; Volume: 18   Issue: 6; 2004 Conceptual Paper Pharmaceutical care management: a modern approach to providing seamless and integrated health care  Author(s):Waleed M. S. Al-Shaqha, Mohamed ZairiInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 7; 2001 Conceptual Paper Integrated systems design for customer focused health care performance measurement: a strategic service unit approach  Author(s):Allen E. Smith, Kerry D. SwinehartInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 1; 2001 Research paper

A framework for information systems evaluation: the case of an integrated community-based health services delivery system  Author(s):Kevin J. Leonard, Kevin MercerLeadership in Health Services; Volume: 13   Issue: 2; 2000 Research paper Quality improvement techniques to improve patient satisfaction  Author(s):E. Joseph Torres, Kristina L. GuoInternational Journal of Health Care Quality Assurance; Volume: 17   Issue: 6; 2004 Research paper

Consumer evaluation of hospital foodservice quality: an empirical investigation  Author(s):Olivia R.L. Wright, Luke B. Connelly, Sandra CapraInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 2; 2006 Research paper

Internal supply chain performance measurement: A health care continuous improvement implementation  Author(s):Kerry D. Swinehart, Allen E. SmithInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 7; 2005 Research paper Evidence-based implementation of evidence-based guidelines  Author(s):Steven DohertyInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 1; 2006 Research paper

Managing change: a barrier to TQM implementation in service industries  Author(s):Ziaul HuqManaging Service Quality; Volume: 15   Issue: 5; 2005 General review Procurement performance measurement system in the health care industry  Author(s):Arun Kumar, Linet Ozdamar, Chai Peng NgInternational Journal of Health Care Quality Assurance; Volume: 18   Issue: 2; 2005 Case study

Logistics in the health care industry  Author(s):P. Gary JarrettInternational Journal of Physical Distribution & Logistics Management; Volume: 28   Issue: 9/10; 1998 Research paper

Developing a logistics strategy through participative business modelling  Author(s):Henk AkkermansInternational Journal of Operations & Production Management; Volume: 15   Issue: 11; 1995 Case studies

Using data mining/data repository methods to identify marketing opportunities in health care  Author(s):Edward RafalskiJournal of Consumer Marketing; Volume: 19   Issue: 7; 2002 Case study

Online patient support systems – is there a need?  Author(s):Tomasz J. Spyt, Pamela A.C. Watt, Maria C. Boehm, Paul R. StaffordBritish Journal of Clinical Governance; Volume: 7   Issue: 4; 2002 Research paper

The economics of quality – a practical approach  Author(s):John ØvretveitInternational Journal of Health Care Quality Assurance; Volume: 13   Issue: 5; 2000 Research Paper

Pseudoevidence-based medicine: what it is, and what to do about it  Author(s):Wally R. SmithClinical Governance: An International Journal; Volume: 12   Issue: 1; 2007 Viewpoint

Activity-based cost management in health care - another fad?  Author(s):Brian AirdInternational Journal of Health Care Quality Assurance; Volume: 9   Issue: 4; 1996 Research

paper

Conflict management in a hospital - Designing processing structures and intervention methods  Author(s):Morten SkjørshammerJournal of Management in Medicine; Volume: 15   Issue: 2; 2001 Case study

Quality optimization in the hospital laundry service: an application case  Author(s):Virginia García Fernández, Pilar L. González Torre, B. Adenso DíazInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 5; 2001 Research paper

Patients’ complaints as a management tool for continuous quality improvement  Author(s):Rachel Javetz, Zvi SternJournal of Management in Medicine; Volume: 10   Issue: 3; 1996 Research paper

Evaluation of a program to improve the prescription-writing quality in hospital  Author(s):Patrice François, Dominique Bertrand, Jose Labarere, Magali Fourny, Jean CalopInternational Journal of Health Care Quality Assurance; Volume: 14   Issue: 6; 2001 Research paper

Born with quality: TQM in a maternity clinic  Author(s):Stefan LagrosenInternational Journal of Public Sector Management; Volume: 13   Issue: 5; 2000 Research paper

The benefits of reverse logistics: the case of the Manchester Royal Infirmary PharmacyAuthor(s):Liz Ritchie, Bernard Burnes, Paul Whittle, Richard HeySupply Chain Management: An International Journal; Volume: 5   Issue: 5; 2000 Case study

HR’s role in re-engineering at Leicester Royal Infirmary  Author(s):Human Resource Management International Digest; Volume: 10   Issue: 4; 2002 Viewpoint

JIT in services: a review of current practices and future directions for research  Author(s):Leslie K. Duclos, Samia M. Sih, Rhonda R. LummusInternational Journal of Service Industry Management; Volume: 6   Issue: 5; 1995 Literature review

Do star ratings really reflect hospital performance?  Author(s):Iain SnellingJournal of Health Organisation and Management; Volume: 17   Issue: 3; 2003 Conceptual Paper

A grounded theory model of on-duty critical care nurses' information behavior: The patient-chart cycle of informative interactions Author(s):Michelynn McKnightJournal of Documentation; Volume: 63   Issue: 1; 2007 Conceptual paper

In search of excellence in Irish health care  Author(s):Kay Downey-Ennis, Denis HarringtonInternational Journal of Health Care Quality Assurance; Volume: 15   Issue: 2; 2002 Research

Paper

Improving the pharmaceutical supply chain: Assessing the reality of e-quality through e-commerce application in hospital pharmacy Author(s):Liz Breen, Helen CrawfordInternational Journal of Quality & Reliability Management; Volume: 22   Issue: 6; 2005 Research paper

Economic evaluation of quality assurance programmes  Author(s):M.B. RobinsonInternational Journal of Health Care Quality Assurance; Volume: 8   Issue: 5; 1995 Case stud

Implementing quality initiatives in the human resources department of a hospital: a case study  Author(s):David Moody, Jaideep Motwani, Ashok KumarManaging Service Quality; Volume: 8   Issue: 5; 1998 Case study

Identifying potential barriers to total quality management using principal component analysis and correspondence analysis  Author(s):E.W.T. Ngai, T.C.E. ChengInternational Journal of Quality & Reliability Management; Volume: 14   Issue: 4; 1997 Research Paper

Clinical practice guidelines: a critical review  Author(s):Keng Boon Harold TanInternational Journal of Health Care Quality Assurance; Volume: 19   Issue: 2; 2006 General review

Structuration theory: its potential impact on logistics research  Author(s):Ira Lewis, Jim SuchanInternational Journal of Physical Distribution & Logistics Management; Volume: 33   Issue: 4; 2003 Research paper

Managing waiting patients’ perceptions: The role of process control  Author(s):Stefanie Naumann, Jeffrey A. MilesJournal of Management in Medicine; Volume: 15   Issue: 5; 2001 Research paper

Triangulating qualitative research and computer transaction logs in health information studies  Author(s):Pete Williams, Barrie GunterAslib Proceedings; Volume: 58   Issue: 1/2; 2006 Research paper

1. Hospital Cost Containment and Length of Stay: An Econometric Analysis Journal article by Kathleen Carey; Southern Economic Journal, Vol. 67, 2000 Subjects: Health care industry--Management, Hospital utilization--Length of stay, Medical care, Cost of--Analysis

...resources consumed by health care costs has become widespread in recent years. Hospitals, accounting for approximately 40% of this expense, have been a primary focus of cost control strategy, as both government and private insurers have pressured...  2 Global Electronics, Inc.: ABC Implementation and the Change Management Process Journal article by Peter C. Brewer, Paul E. Juras, E. Richard Ii Brownlee; Issues in Accounting Education, Vol. 18, 2003 Subjects: Accounting--Study and teaching, Activity-based costing--Study and teaching, Activity-based costing--Technique, Cost accounting--Management, Cost accounting--Technique, Global Electronics--Management, Semiconductor industry--Management ...year and Cost Accounting during their...cost-system design...Cambridge Hospital...Cambridge Hospital Community Health...issues in Accounting Education...In Cases in Cost Management...Measuring the cost of resource usage. Accounting Horizons (September...   3 To Tell or Not to Tell: An Auditing Case in Ethical Decision Making and Conflict Resolution Journal article by Mary Thomas Keim, C. Terry Grant; Issues in Accounting Education, Vol. 18, 2003 Subjects: American Institute of Certified Public Accountants, Auditing, Auditing--Case studies, Auditing--Study and teaching, Financial Accounting Standards Board ...the "Big 5" referenced the five largest accounting firms in the profession Currently, after...referenced as the "Big 4." (2) See, e.g., Hospital Computer Sys. Inc. v. Staten Island Hosp...index.htm. --. 2002a. The Changing Accounting Regulatory Landscape. New York, NY: AICPA...  4. Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I Journal article by Robert S. Kaplan, David P. Norton; Accounting Horizons, Vol. 15, 2001 Subjects: Accounting--Methods, Assets (Accounting)--Management, Customer satisfaction--Accounting and auditing, Financial management--Planning, Total quality management--Methods ...work more efficiently--at lower cost, with fewer defects, and faster...nonprofit organizations. Montefiore Hospital uses a combination of product...high-level perspectives: 1. Cost Incurred: This perspective emphasizes...operational efficiency. The measured cost should include both the expenses...  5 Managed Health Care Accounting Journal article by Ronald A. Mitchell, Kevin J. Camperell; Journal of Accountancy, Vol. 179, 1995 Subjects: Managed care plans (Medical care)--Accounting and auditing, Physicians--Accounting and auditing ...capitation payment will be needed to fund the cost of outside specialists. Montelair currently...Because Montclair physicians do not monitor hospital referrals, the physician group has a liability...review and determine the most appropriate accounting method for income tax reporting purposes...   6 Pilgrims Manufacturing, Inc.: Activity-Based Costing versus Volume-Based Costing

Journal article by Mohamed E.A. Hussein, Kinsun Tam; Issues in Accounting Education, Vol. 19, 2004 Subjects: Activity-based costing--Study and teaching, Cost benefit analysis--Study and teaching ...16-19. Cokins, G. 1998. Why is traditional accounting failing managers? Hospital Management Quarterly 20 (2): 72-80. Cooper, R...Kaplan. 1992. Activity-based systems: Measuring the cost of resource usage. Accounting Horizons 6 (September...  

7 Hospital Reserve Margins: Structural Determinants and Policy Implications Using Cross-Section Data Journal article by Glenn G. Graham, Thomas G. Cowing; Southern Economic Journal, Vol. 63, 1997 Subjects: Hospitals--Finance, Reserves (Accounting)--Research ...errors are a common problem in hospital cost data, we decided to test and...3. -----, "A New Approach to Hospital Cost Functions and Some Issues in...Structure of Hospital Costs, and the Cost of Empty Hospital Beds." Journal of Health Economics...   8 Hospital Price Inflation: What Does the New PPI Tell Us? Journal article by Brian Catron, Bonnie Murphy; Monthly Labor Review, Vol. 119, 1996 Subjects: Hospitals--Statistics, Medical care, Cost of--Research, Producer Price Index (Index)--Analysis, United States. Bureau of Labor Statistics--Research ...expenditures were estimated using Hospital Cost and Utilization Project data and resource...published in the Federal Register.(2) Each hospital sampled for the PPI was asked to provide...demonstrate similar price trends. Thus, properly accounting for the mix of these sample units provides...  9 The CPI for Hospital Services: Concepts and Procedures Journal article by Elaine Cardenas; Monthly Labor Review, Vol. 119, 1996 Subjects: Consumer Price Index for All Urban Consumers (Index)--Analysis, Cost and standard of living--Statistics, Hospitals--Statistics, Medical care, Cost of--Research, United States. Bureau of Labor Statistics--Research ...charges, and thus may be a reflection of cost-shifting from the regulated and sometimes...often is unregulated. Today, the complete Hospital and Related Services Index, which includes...conventional fee-for-service plans (still accounting for roughly 40 percent of enrollees(3...  10 The Nearly Good, the Bad, and the Ugly in Cost-Effectiveness Analysis of Health Care Journal article by William Hildred, Larry Watkins; Journal of Economic Issues, Vol. 30, 1996 Subjects: Medical care, Cost of--Analysis ...partly on the basis of each hospitals accounting cost, partly by comparison with...arbitrary. One state-of-the-art hospital cost accounting system was considered quite...Moreover, current literature on hospital cost accounting Orloff et al. 1988; Cart...  

11

Medical Malpractice Law and Health Care Cost Containment: Lessons for Reformers from the Clash of Cultures Journal article by Jonathan J. Frankel; Yale Law Journal, Vol. 103, 1994 Subjects: Health care reform--Economic aspects, Medical care, Cost of--Management, Medical personnel--Malpractice, Tort reform--Analysis, Wickline v. State--228 Cal. Rptr. 661 (Ct. App. 1986), Wilson v. Blue Cross & Blue Shield--271 Cal. Rptr. 876 (Ct. App. 1990) ...of sacrificing meaningful cost containment.(101) Some combination of the two approaches-accounting for shared causation and...faced by inner-city public hospitals than to the general, system-wide pressures for cost containment that are the...  12 The Employment Cost Index: What Is It? Understanding the Characteristics of the Employment Cost Index Aids in Identifying the Cost Pressures Measured by This Important Government Statistic --Pressures That Often Lead to Inflation in the Price of Goods and Services Journal article by John W. Ruser; Monthly Labor Review, Vol. 124, 2001 Subjects: Employment Cost Index (Index)--Analysis, Labor costs--Research, United States. Bureau of Labor Statistics--Research ...thus affecting the companys cost of capital in advance of exercising...Statement 123, the Financial Accounting Standards Board requires public...required benefits, so that, accounting for taxes, employer cost and employee value may not be...  13 Collective Bargaining in 1990: Health Care Cost a Common Issue Journal article by William M. Davis, Joan D. Borum, Phyllis I. Brown, Kay Anderson, John J. Lacombe III, Douglas R. Leroy, Fehmida Sleemi, Edward J. Wasilewski; Monthly Labor Review, Vol. 113, 1990 Subjects: Collective bargaining--Forecasts, Collective labor agreements--Statistics, Cost and standard of living--Analysis, Medical care, Cost of--Analysis, United States economic conditions--Analysis, United States. Bureau of Labor Statistics--Reports, United States. Department of Commerce--Forecasts, Wages--Statistics ...exceeds the hourly cost of specified wage...reopened in 1990. Hospitals, nursing homes...and New York, each accounting for about 37 percent...Kaiser Foundation Hospitals and the Permanente...increase funding or the hospitals would reduce services...Employers may absorb the cost increases as a tradeoff...  14 An Instrumentalist Critique of "Cost-Utility Analysis" Journal article by William Hildred, Fred Beauvais; Journal of Economic Issues, Vol. 29, 1995 Subjects: Cost benefit analysis--Evaluation, Instrumentalism (Philosophy)--Analysis, Medical care--Analysis ...services. For example, in a hospital environment, a "charge...determined by one or another accounting algorithm. The procedure...this process achieves cost shifting, whereby redress...achieves each QALY at a cost of $4,200, while hospital hemodialysis costs...

15 Cost-Containment and Adverse Selection in Medicaid HMOs Journal article by Dana P. Goldman, Arleen Leibowitz, Joan L. Buchanan; Journal of the American Statistical Association, Vol. 93, 1998 Subjects: Child health--Health aspects, Children--Health aspects, Cost control--Analysis, Health insurance--Finance, Health maintenance organizations--Analysis, Medical care--Finance

...conditional expenditures. After accounting for selection in this manner...indicates that the HMO increased the cost of childrens health care. We...J., and Damberg, C. (1992), "Cost and Use of Capitated Medical...Managed Care as a Public Cost Containment Mechanism,"

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1. Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I Journal article by Robert S. Kaplan, David P. Norton; Accounting Horizons, Vol. 15, 2001 Subjects: Accounting--Methods, Assets (Accounting)--Management, Customer satisfaction--Accounting and auditing, Financial management--Planning, Total quality management--Methods ...for Quality Management (EFQM) awards...scorecard, a financial service organization...Montefiore Hospital uses a combination...Committee on Financial Reporting...measurement. Sloan Management Review (Spring...corporate financial performance. Academy of Management Journal...  2Hospital Cost Containment and Length of Stay: An Econometric Analysis Journal article by Kathleen Carey; Southern Economic Journal, Vol. 67, 2000 Subjects: Health care industry--Management, Hospital utilization--Length of stay, Medical care, Cost of--Analysis ...discounted prices and establishing utilization management protocols with hospitals and by performing reviews of the appropriateness...Changing reimbursement systems have altered the financial incentives facing hospitals. Historically, on...     3. Financing Constraints and Investment: New Evidence from Hospital Industry Data Journal article by Paul S. Calem, John A. Rizzo; Journal of Money, Credit & Banking, Vol. 27, 1995 Subjects: Capital investments--Research, Hospitals--Finance, Liquidity (Finance)--Research, Public finance--Management ...high-quality management, affiliated hospitals tend to be viewed...In addition, financial performance...less in larger hospitals, ameliorating...earlier, chain hospitals typically have...their greater financial strength. Overall...  

4. Linking Corporate Entrepreneurship to Financial Theory through Additional Value Creation Journal article by George S. Vozikis, Garry D. Bruton, Dev Prasad, A. A. Merikas; Entrepreneurship: Theory and Practice, Vol. 24, 1999 Subjects: Accounting--Management, Corporations, Entrepreneurship--Management, Stocks--Management ...A. (1995). Corporate entrepreneurship and financial performance: The case of management leveraged buyouts. Journal of Business Venturing...in Goes (1990) hospital industry of how...  5. Entrepreneurs Use a Balanced Scorecard to Translate Strategy into Performance Measures Journal article by Andra Gumbus, Robert N. Lussier; Journal of Small Business Management, Vol. 44, 2006 Subjects: Business performance management--Methods, Small business--Management, Small business--Planning, Small business--United States ...addressing management practices...concluded that financial measures...unit of a hospital (Oliveira...Organizational and Financial Health Using...Health System Hospital," Journal...Strategic Management System For...Healthcare Financial Management 55(5), 42-53...

E-Governance of Health Services and Infrastructure in Rural India

A Model for Discharge Coordination in a Hospital

Copyright: 2006, Shogo Kato, Satoko Tsuru, Yoshinori Iizuka, and Mafuyu TakahashiAuthor: Kato, Shogo; Tsuru, Satoko; Iizuka, Yoshinori; Takahashi, MafuyuOrganization: The University of Tokyo; Ohme Municipal General HospitalSubject: Healthcare industry,International case study,Japan,Social Service Agency;Series: Annual Quality Congress Proceedings, Vol. 60, No. 0, May 2006, pp. 1-11

Online full text for this article is not available at this time.

Abstract: [This abstract is based on the authors' abstract.]In a effort to coordinate conditions related to patient discharge, Japanese hospitals have found it necessary to determine the next facility to which the patient will be transferred, based on the patient's needs and those of his or her family. A model is proposed that enables social workers to conduct discharge coordination efficiently and correctly. The model is presented as three outputs: a list of canvas items to be considered during discharge, a flowchart of the discharge coordination process, and concrete components of the flowchart. The efficiency of the model is demonstrated in application to actual cases.

Title: Hospital Reduces Medication Errors Using DMAIC and QFD

Copyright: 2007, ASQAuthor: Benitez, Yani; Forrester, Leslie; Hurst, Carolyn; Turpin, DebraOrganization: BJC Healthcare, St. Louis, MO; Alton Memorial Hospital, Alton, ILSubject: Case study,Design for six sigma (DFSS),Healthcare industry,Process improvement,Process improvement team,Quality function deployment (QFD),Six Sigma,Voice of the customer (VOC);Series: Quality Progress, Vol. 40, No. 1, January 2007, pp. 38-45

This ARTICLE This is available for FREE to ASQ members with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer

Care at 800-248-1946 or [email protected]

Abstract: The medication error rate at Illinois' Alton Memorial Hospital was low when compared to national statistics, but the hospital knew cost savings would be significant if this statistic was lowered even further. A multidisciplinary team sought the help of a Black Belt to help the team use the Six Sigma define, measure, analyze, improve, and control (DMAIC) methodology to reduce the defect rate of the current process and to develop a standardized process. While changes improved the medication order entry process, the issue of the multiple ways the staff process medication orders remained. The team then decided to use a design for Six Sigma methodology, quality function deployment, to link the needs of the customers to the development of the process functions. Audits revealed the percentage of order entry errors improved by 90 percent. Additionally, the new process is simpler, works on all units, and is more accurate.

Title: The Lean Journey of ProMedica Laboratories

Copyright: 2006, ASQAuthor: Sattler, Mark; Awada, RandaOrganization: ProMedica Health System, Toledo, OHSubject: Case study,Continuous improvement process (CIP),Core competencies,Healthcare,Healthcare industry,Lean manufacturing,Project teams,Waste;Series: Annual Quality Congress Proceedings, Vol. 60, No. 0, May 2006, pp. 1-3

This ARTICLE This is available for FREE to ASQ members with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or [email protected]

Abstract: [This abstract is based on the authors' abstract.]In 2004 ProMedica Health System's ProMedica Laboratories at the Toledo Hospital introduced lean manufacturing techniques as part of its continuous performance improvement efforts. The focus of these efforts was on identifying, labeling, and eliminating waste. A quality expert was retained to train core team members from multiple laboratory departments about lean concepts. This grassroots approach ensures early staff by-in, transfers knowledge to a broader base of in-house staff, and minimizes cost to the organization. ProMedica Labs has not added any additional staff for Lean, but is reinvesting productivity gains in additional release time for staff to engage in training and projects. Upon completion of three projects, individual team members are qualified to facilitate teams and train others to apply the methods to their work areas.

Clinical Transformation: Changing Processes, Utilizing Clinical Content

Copyright: 2006, ASQAuthor: Chaiken, BarryOrganization: BearingPoint, Inc., Boston, MASubject: Innovation,Body of Knowledge (BOK),Critical thinking,Healthcare industry,Information technology;Series: Annual Quality Congress Proceedings, Vol. 60, No. 0, May 2006, pp. 1-3

Abstract: [This abstract is based on the author's abstract.]Path innovation uses existing approaches and considers a new way of thinking and addressing problems. Subject matter experts are involved early in process design and are responsible for transferring domain knowledge to team members. Organizations using path innovation make better use of their

investment in information technology systems to achieve breakthroughs in quality, patient safety, and resource utilization

The Use of Control Charts in Health-Care and Public-Health Surveillance (With Discussion and Rejoinder)

Copyright: 2006, ASQAuthor: Woodall, William H.; Mohammed, Mohammed A.; Lucas, James M.; Watkins, Rochelle; Steiner, Stefan H.; Benneyan, James C.; Grigg, Olivia A.; Spiegelhalter, Avid J.; Burkom, HowardOrganization: Virginia Tech; Univ. of Birmingham ; J.M. Lucas and Assoc., DE; Curtin Univ. of Technology, Perth Australia; Univ. of Waterloo, ON, Canada; Northeastern Univ., MA; MRC Biostatistics Unit, UK; Johns Hopkins Applied Physics Laboratory, MDSubject: Exponentially weighted moving average (EWMA),Healthcare industry,Probability charts,Risk analysis,Statistical process control (SPC),Cluster analysis,Cumulative sum control chart (CUSUM);Series: Journal of Quality Technology, Vol. 38, No. 2, April 2006, pp. 89-134

This ARTICLE This is available FREE to all readers.

Abstract: [This abstract is based on the author's abstract.]Applications of control charts in healthcare monitoring and public health surveillance are introduced to industrial practitioners. Ideas that originate in this venue that may be applicable in industrial monitoring are discussed. Relevant contributions in the industrial statistical process control literature are considered.

Risk Models to Improve Long Term Care Medication Safety

Copyright: 2004, Agency for Healthcare Research and QualityAuthor: Carley, Margaret Murphy; Comden, Sharon ConrowOrganization: Oregon Health Care Association; Health Systems PlanningSubject: Healthcare industry,Modeling,Nursing,Risk analysis,Sociotechnical systems (STS),Error;Series: Annual Quality Congress Proceedings, Vol. 59, No. 0, May 2005, pp. 459-478

Online full text for this article is not available at this time.

Abstract: [This abstract is based on the authors' abstract.]A study was undertaken by the Oregon Department of Human Services to determine if sociotechnical probabilistic risk assessment (ST-PRA) can create risk models identifying combinations of medical delivery system and behavioral elements resulting in medical error in long term care facilities. Multidisciplinary teams created the models with input from pharmacists, community physicians, and state surveyors. Results showed that prescribing and administration errors are the dominant risks. In addition, multiple single failure path errors were identified. State agencies, long term care providers, pharmacies, and medical providers are collaborating on strategies to address the risks identified in these models.

Faster Turnaround Time

Copyright: 2006, ASQAuthor: Pellicone, Angelo; Martocci, MaudeOrganization: North Shore - Long Island Jewish Health System, Lake Success, NY; North Shore University Hospital, Manhasset, NYSubject: Customer focus,DMAIC,Healthcare industry, Quality improvement process (QIP),Six Sigma;

Series: Quality Progress, Vol. 39, No. 3, March 2006, pp. 31-36

Abstract: In 2004, North Shore University Hospital (NSUH) used Six Sigma to reduce bed assignment delay turnaround time that made it difficult to balance capacity needs. A capstone project revealed incorrect use of the hospital's bed tracking system. The goal was to shift the mean turnaround time and reduce the standard deviation. The team discovered both a communication and technical failure in two key steps in the process that caused great delay. Once the project was turned over to the nursing management team, the process went from a turnaround time of 226 minutes to 90 minutes, and the Six Sigma score went from 1 sigma to 2.3 sigma at the end of the six-month project. The project has served as a pilot for the rest of the hospital. A sidebar article explains Capstone projects and Six Sigma.

Engaging Physicians in Lean Six Sigma

Copyright: 2005, ASQAuthor: Caldwell, Chip; Brexler, Jim; Gillem, TomOrganization: Chip Caldwell Associates, Saint Augustine, FL; Erlanger Health Systems, Chattanooga, TN; m21partners, Nashville, TNSubject: Six Sigma, Strategic planning, Employee involvement (EI),Healthcare industry,Leadership,Professionals;Series: Quality Progress, Vol. 38, No. 11, November 2005, pp. 42-46 Abstract: Healthcare is one of the most difficult industries in which to install a quality system because of the confusing role of physicians, yet few process changes can be fully optimized without engaging physicians. One reason physicians resist change is that change often places additional burden on their processes. Healthcare leaders can gain more effective collaboration and engagement from physicians by seeking to understand physician needs, building trust, and finding projects that will please physicians by improving the efficiency of physician/hospital interfacing processes.

Make Healthcare Lean

Copyright: 2006, ASQAuthor: Manos, Anthony; Sattler, Mark; Alukal, GeorgeOrganization: Profero Inc., Chicago, IL; Toledo Hospital, ProMedica Health System, Toledo, OH; CMC, Chicago, ILSubject: 5 S (visual workplace),Change management, Health care, HealthCare industry, Lean manufacturing, Teamwork;Series: Quality Progress, Vol. 39, No. 7, July 2006, pp. 24-30

This ARTICLE This is available for FREE to ASQ members with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or [email protected]: The principles of lean manufacturing are as applicable to healthcare as they are to the automobile industry. However, unlike manufacturing, healthcare management structures are not usually hierarchical, and hospitals generally are not-for-profit. Value adding for patients is different than for customers in manufacturing because the goal of healthcare is prevention and cure. The 18 building blocks of lean healthcare can eliminate waste and prevent the propagation of errors. Two 5S projects show how staff members were benefited and lean efforts were encouraged throughout the organization when results were achieved quickly.