DISRUPTIVE FACILITY MANAGEMENT - anggulo.com.br · DISRUPTIVE FACILITY MANAGEMENT Key Elements to Change the Way you do FM ALEX LAM MTS, MRAIC, IFMA Fellow, Hon.PFM THE OCB NETWORK

DISRUPTIVE

FACILITY MANAGEMENT Key Elements to Change the Way you do FM

ALEX LAM MTS, MRAIC, IFMA Fellow, Hon.PFM

THE OCB NETWORK INC. TORONTO - CANADA

NEDREACH FOUNDATION HONG KONG - CHINA

SAO PAULO – BRAZIL

2011-10-20

ALEX LAM THE OCB NETWORK INC. - TORONTO NEDREACH FOUNDATION – HONG KONG

WHAT IS DISRUPTIVE INNOVATION

FM IN RETROSPECTIVE

WHY DISRUPTIVE FM

CAVE XIV QUMRAN ISRAEL

Disruptive Innovation Theory

TEN PERCENT OF COMPANIES can maintain a level of growth which satisfies their shareholders over the long term. Ninety percent cannot. Most of those companies seem to be doing the right things - listening to their best customers, keeping a close eye on competitors, and investing heavily in technological advancements. Long-term success requires more. It requires that companies develop strategies around disruptive innovation.

INNOSIGHT INSTITUTE

Disruptive Innovation Theory

An innovation that is disruptive allows a whole new population of consumers access to a product or service that was historically only accessible to consumers with a lot of money or a lot of skill. Because companies tend to innovate faster than their customers’ lives change, most organizations eventually end up producing products or services that are too good, too expensive, and too inconvenient for many customers.

INNOSIGHT INSTITUTE

GROWTH & PROFITABILITY

Transformational Innovation

Evolutionary Innovation

NEW MARKET SUCCESSFUL MARKET DOMINATION

Sustaining Innovation

BEYOND CONTINUOUS IMPROVEMENT

1298 ROMANIA

1675 BALANCED SPRINGS

1783 QUEEN MARIE ANTOINETTE

DISRUPTIVE TIME

DISRUPTIVE SOUND

1979 ORIGINAL WALKMAN 2001 ORIGINAL iPOD

DISRUPTIVE BIZ

DISRUPTIVE LIGHT

DISRUPTIVE PANDA

Innovative Process

SUSTAINABLE INNOVATION is not disruptive – it can be discontinuous (transformational) or continuous (evolutionary) to improve an existing successful product or service.

SUSTAINABLE INNOVATION

TRANSFORMATIONAL INNOVATION is not always disruptive – it improves on an existing product for the existing market. It generates growth within known market and maintains course.

TRANSFORMATIONAL INNOVATION

DISRUPTIVE INNOVATION is innovation that helps create a new market or a new value network that eventually disrupts the existing market or value network displacing an earlier technology

DISRUPTIVE INNOVATION

SOURCE: Clayton M. Christensen, Harvard Business School

CYCLES OF BUSINESS DRIVERS

SOURCE: Jean-Claude Goldenstein - www.CREOpoint.com

FM – A RETROSPECTIVE OUR REACTIONARY HISTORY

SYSTEM FURNITURE

TECHNOLOGY MANAGEMENT

STRATEGIC ALIGNMENT

OUTSOURCING

CUSTOMERS

RE-ENGINEERING

PROCESS MGMT

LANDSCAPE OFFICE

DI

PORTFOLIO MGMT

1965

1982

2000

2010

1972

FM – DISRUPTIVE ?

TECHNICAL FM

FM - IT

MANAGEMENT

FINANCE

Core Competencies for

Federal Facilities Asset Management Through 2020:

Transformational Strategies

integrating aligning innovating

Business Professional

Enterprise Knowledge Behavioral

CONTINUOUS IMPROVEMENT

LIFECYCLE MANAGEMENT

STRATEGIC DECISION MAKING

OWNER

Governing Approach

Core Competencies

Foundational

Competencies

Governing Mindset

Governing Behavior

Core Competency

Management Mindset

PERSONAL SOCIAL

CONCRETE

CONCEPTUAL

ENERGETIC INTEGRATE

Proactive

Reflective

Collaborative

Analytic Worldly

SOURCE: MANAGING by Mintzberg (2009)

FM UP CLOSE & PERSONAL

FACILITY MANAGEMENT ?

MEDICAL CENTRE 150-250 bed full service medical centre including

heliport and ambulance and mobile medical services

EDUCATION 350-500 student school including sports, science & IT laboratories and performance facilities

SPECIAL CARE CENTRE Depending on the needs of the community this centre may include orphanage, senior care, maternity needs, etc designed for modular expansion

HOTEL Average 150-250 room full service 4 or 5 star business

hotel with restaurants, meeting and conference facilities to support the

campus needs of visitors, short tem stays and

training facility needs.

HOUSING Housing for medical

centre, administration, hotel personnel, students

and special cares and general housing for the

community.

COMMUNITY CENTRE Communal services to include bank, hair dresser, retail kiosks, post office, convenience stores, etc for the campus community. It includes the Corporate Facility Management office to look after all aspects of managing the campus.

M

H

E

S

C

NEDREACH CAMPUS FOR HUMANITY

CHINA Guiyang, Guizhou

INDONESIA Kupang, West Timor

CAMBODIA Lvea Em

PHILIPPINES Clark

JORDAN Amman

CHILE Concepción

CAMEROON Yaoundé

ETHIOPIA Addis Ababa

ROMANIA Bucharest

SRI LANKA Columbo

NEDREACH CAMPUS FOR HUMANITY

PERU Lima

CANADA Vancouver

in summary . . .

Know Your Business

STANDARDS SAFETY

QUALITY

PRIVATE

PUBLIC

FM

RELATIONAL THINKING FM

THINK DISRUPTIVE

Recommended Reading

THE NEW SILK ROAD - How a Rising Arab World is Turning away from the West and Rediscovering China. Ben Simpfendorfer

ISBN: 978-0-230-58026-8

DISRUPTIVE CLASSES - How Disruptive Innovation will Change the World Learns Clayton M. Christensen, Michael B. Horn & Curtis Johnson ISBN: 978-0-07-174910-7

THE WORLD WITHOUT US Alan Weisman ISBN: 978-0-312-42790-0

STRATEGY MAPS – Converting Intangible Assets into Tangible Outcomes. Robert S. Kaplan & David P. Norton ISBN: 1-59139-134-2

COOL IT - A Skeptical Environmentalist’s Guide to Global Warming. Bjørn Lomborg

ISBN: 978-0-307-74110-3

MANAGING Henry Mintzberg ISBN: 978-1-57675-340-8

THANK YOU

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