Disaster Recovery Plan: Do you have one? Neal Cross, Assistant Director of Instructional Technology Shelly Brown, Director of Web Services Southwest Baptist.

Disaster Recovery Plan: Do you have one?Neal Cross, Assistant Director of Instructional TechnologyShelly Brown, Director of Web ServicesSouthwest Baptist University, Bolivar, Missouri

Agenda

Definitions and Details Two Areas of SBU ITS

Web Services Instructional Technology

Resources Q and A

Supporting site for the presentation

Keywords and Definitions

Business Continuity Planning (BCP) “An all-encompassing term covering

both disaster recovery planning and business resumption planning”

Disaster Recovery Planning (DRP) “The document that defines the

resources, actions, tasks and data required to manage the business recovery process in the event of a business interruption.”

Google search, define: (BCP, DRP)

Who has a DRP?

According to Info-Tech’s DRP in the Education Sector 2005 Benchmarking Report: 47% of universities and colleges

currently have no disaster recovery plan

Informal Poll of the Attendees: Yes? No? Unsure/unknown?

Southwest Baptist University No BCP or DRP

What Constitutes a Disaster? Natural Disasters

Floods, Hurricanes, Tornadoes, Earthquakes, Volcanoes, Wildfires, Thunderstorms & lightning

Problem caused: electrical power loss

Manmade Disasters Hazardous Materials, House &

Building fires, Nuclear power plant emergencies, Terrorism

Additional: Dam Failures (Taum Sauk), hardware failuresDisaster Recovery Planning, Roopendra Jeet Sandhu

Categorizing Disasters:Severity of Impact

Hard Disk Subsystem Failure Server Failure Power Crisis Accidental Deletion/Modification of

Critical Data Theft or Sabotage Virus Attack Network Failure Systems Software Failure

Disaster Recovery Planning, Roopendra Jeet Sandhu

Risk Analysis

Defining a riskDefining the process of risk analysis

Benefits of risk analysisPerforming risk analysisOutput of risk analysis

Disaster Recovery Planning, Roopendra Jeet Sandhu

The Recover Plan

1. Build your teama) IT director (leader)b) Physical plant or facilities

managerc) Network administratord) One administrative and

technical representative from each distinct unit

Disaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.)

2. Conduct an operational analysis

a) Backupsb) Physical securityc) Data accessd) inventory

Disaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.)

3. Perform risk and business-impact analysis

a) List critical IT assetsb) Determine length of down

time for each asset before impact

c) Determine suffering from loss of each

d) PrioritizeDisaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.)

4. Document all systems and applicationsa) IP and MAC addressesb) Vendor contact listc) Network topology

Disaster Recovery: The Time is Now, Campus Technology

NOTE: this is THE faltering point for any organization due to time consumption.

The Recovery Plan (cont.)5. Create an Emergency Contact

Lista) Distribute electronically as well as

hard copies to administrators, department heads and the DR team.

6. Hold an annual dress rehearsala) Distribute electronically as well as

hard copies to administrators, department heads and the DR team. Disaster Recovery: The Time is Now, Campus Technology

A Quick Look at SBU

Information and Technology Services ITS

Main Campus Bolivar, MO

Three Off-campus Centers Springfield, MO Salem, MO Mountain View, MO

The University Website

Communication to the outside world

Two Phases1. Back up2. Emergency website

Host off-site Contact MORE.net http://

webapps.sbuniv.edu/emergency/index.html

Instructional Technology DR Planning (IT DRP) Three Areas of Concern

Blackboard http://my.sbuniv.edu

Video Conferencing Classroom Equipment Network Infrastructure

Electronic Classrooms Mounted audio/visual equipment Media carts

IT DRP

Blackboard Mild Disasters (drive/server failure)

Utilize backups if needed Replace hardware as needed

Severe Disasters (Building/campus destroyed)

Self Host at an off-campus center? Blackboard ASP?

Example: http://katrina.blackboard.com

Documentation Hardware and software vendors, etc.

IT DRP

Video Conferencing Challenges: 7 rooms on three

campuses Mild Disasters (hardware failures)

“Gold Level Service” for Polycom endpoints Extras of common equipment? UPS for brief power outages? Easy access to archived recordings?

Severe Disasters (natural disasters) Types: Extended power or network loss Theft? Building destruction?

Documentation Vendor contacts, serial numbers, etc.

IT DRP

Electronic Classrooms Challenges

52 rooms/carts, 11+ pending, 13 buildings on 4 campuses.

Mild Disasters (individual part failure) Spares on hand?

Severe Disasters (theft, destruction) Insurance/deductible?

Documentation Vendor contacts, serial numbers, etc.

Resources

Disaster Recover Planning, Roopendra Jeet Sandhu ISBN: 1-931841-98-5

Internet – “Google” it Campus Technology

http://www.campus-technology.com/article.asp?id=11974&p=1

Campus Relief http://www.campusrelief.org/x6.xml

Oklahoma State University http://www.pp.okstate.edu/ehs/links/e_mgmt.ht

m

Questions?

Presentation site: http://www.sbuniv.edu/ITS/drp/ SBUslbnpcDRPhlx06.ppt More links and information