Disaster!

Disaster!Disaster!

Disaster!Disaster! ““The U.S. Department of Labor estimates The U.S. Department of Labor estimates

over 40% of businesses never reopen over 40% of businesses never reopen following a disaster. Of the remaining following a disaster. Of the remaining companies, at least 25% will close within 2 companies, at least 25% will close within 2 years. years.

Over 60% of businesses confronted by a Over 60% of businesses confronted by a major disaster close by two years, major disaster close by two years, according to the Association of Records according to the Association of Records Managers and Administrators. “Managers and Administrators. “

Disaster!Disaster! ““Often disasters result in business disorientation and Often disasters result in business disorientation and

environmental detachment as revealed by the work of environmental detachment as revealed by the work of Thomas Powell, "Shaken, But Alive: Organizational Thomas Powell, "Shaken, But Alive: Organizational Behavior in the Wake of Catastrophic Events." This Behavior in the Wake of Catastrophic Events." This psychological trauma of key decision-makers leads to psychological trauma of key decision-makers leads to company inflexibility to deal with the change required to company inflexibility to deal with the change required to

move forward.move forward. “ - “ - Disaster Recovery Decision Making for Small Disaster Recovery Decision Making for Small

BusinessBusiness

September 11, 2001September 11, 2001 7 World Trade Center, 6 World Trade Center 5 World Trade Center 4 World Trade Center Marriott World Trade Center St. Nicholas Greek Orthodox Church The Deutsche Bank Building 90 West Street Verizon Building World Financial Center buildings, One Liberty Plaza, Millenium Hilton, 90 Church Street

Smoke plume of 9/11 on Doppler radar

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

New OrleansNew Orleans

New OrleansNew Orleans

Can’t Keep NOLA Down!Can’t Keep NOLA Down!

Dauphin Island GymDauphin Island Gym

Gulf Coast- Ecological NightmareGulf Coast- Ecological Nightmare

Gulf Coast - Small Business Gulf Coast - Small Business NightmareNightmare

Forest Gump’s Shrimper FleetForest Gump’s Shrimper Fleet

Now What?Now What?

TRIAGE:TRIAGE:

TThe First 48 Hours After a Disaster

Act QuicklyAct Quickly

Taking the right steps in the first 48 hours after a disaster can mean

the difference between total recovery and catastrophic loss.

““First Aid”First Aid”

Before recovery personnel arrive:Before recovery personnel arrive: In a humid environment, turn off any In a humid environment, turn off any

electric or electronic equipmentelectric or electronic equipment

DO NOT TURN EQUIPMENT ON!DO NOT TURN EQUIPMENT ON! If the equipment is smoky or sooty, avoid If the equipment is smoky or sooty, avoid

using itusing it If possible, cut power to the premises If possible, cut power to the premises

MITIGATIONMITIGATION

Mitigation: Mitigation:

The use of various techniques to The use of various techniques to bring a business affected by fire, bring a business affected by fire,

flood or other disaster back to flood or other disaster back to the way it wasthe way it was

(“pre-loss condition”).(“pre-loss condition”).

Gaining ControlGaining Control

The first step in the restoration The first step in the restoration effort is controlling the effort is controlling the

environment.environment.

Managing the SiteManaging the Site

Emergency services performed at site Emergency services performed at site Restoration personnel walk through the site, Restoration personnel walk through the site,

with facility management and insurance with facility management and insurance adjustersadjusters

All parties discuss needs and priorities to All parties discuss needs and priorities to guide recovery effortguide recovery effort

Coordinated EffortCoordinated Effort

Every contingency is different, based on the type of Every contingency is different, based on the type of event, building structure and the contents inside.event, building structure and the contents inside.

The efforts of all recovery teams (structure, contents The efforts of all recovery teams (structure, contents and assets) must be coordinated.and assets) must be coordinated.

Types of DamageTypes of Damage

The two most The two most common causes of common causes of property damage:property damage:

WaterWater

FireFire

Water DamageWater Damage

Extracting the waterExtracting the water DehumidificationDehumidification

Handling the property:Handling the property:

ContentsContents

DocumentsDocuments

AssetsAssets

Water DamageWater Damage

Dehumidification equipmentDehumidification equipmenton a large-scale losson a large-scale loss

Fire DamageFire Damage

Smoke and soot debris permeate Smoke and soot debris permeate premises and equipmentpremises and equipment

Recovery personnel remove Recovery personnel remove contamination, deodorizecontamination, deodorize

Air handling system can re-Air handling system can re-contaminate everything if not contaminate everything if not

properly cleanedproperly cleaned

Asset RecoveryAsset Recovery

ComputersComputers NetworksNetworks Office equipmentOffice equipment Phone systemsPhone systems Environmental control Environmental control

systemssystems

Security systemsSecurity systems SwitchgearSwitchgear MachineryMachinery Printing pressesPrinting presses Sound systemsSound systems Medical equipmentMedical equipment

‘Assets’ include...

...and more

Importance of Asset Importance of Asset RestorationRestoration

Operating equipment that’s damp, or Operating equipment that’s damp, or that’s sitting in a wet environment, can that’s sitting in a wet environment, can cause short circuitscause short circuits

Rusting/corrosion causes failure in long Rusting/corrosion causes failure in long termterm

CorrosionCorrosion

Corrosion on water-affected computers

Importance of Asset Importance of Asset RestorationRestoration

Most equipment contains cooling fans, which Most equipment contains cooling fans, which draw in moisture and contaminants, draw in moisture and contaminants, depositing a dangerous mixture that depositing a dangerous mixture that

combines with dust already present and can combines with dust already present and can cause failure.cause failure.

Internal DustInternal Dust

Dust-contaminated computer components

Corrosion RiskCorrosion Risk

Smoke and soot can mix with Smoke and soot can mix with moisture to create a weak (but moisture to create a weak (but still devastating) form of still devastating) form of hydrochloric acid.hydrochloric acid.

Assessing the Assessing the DamageDamage

Before attempting recovery, Before attempting recovery, you first must determine if you first must determine if

restoration of the equipment restoration of the equipment would be economically viable.would be economically viable.

Assessing the Assessing the DamageDamage

Simply looking at affected equipment is not Simply looking at affected equipment is not accurate enoughaccurate enough

Chemical sampling can help assess damageChemical sampling can help assess damage Follow-up testing verifies that restoration is Follow-up testing verifies that restoration is

completecomplete

DecontaminationDecontamination

Sensitive electrical and electronic Sensitive electrical and electronic equipment must be cleaned with equipment must be cleaned with appropriate specialized cleaning appropriate specialized cleaning

solutions.solutions.

Using the wrong chemicals could Using the wrong chemicals could ruin equipment!ruin equipment!

Benefits of Asset Benefits of Asset RestorationRestoration

Minimizes business interruptionMinimizes business interruption In many cases, restoration is more In many cases, restoration is more

cost-effective than outright cost-effective than outright replacementreplacement

Before/AfterBefore/After

Smoke-affected printer

Contact UsContact Us

On call 24 hours a day, 365 days a year 1580 Louis Ave., Elk Grove Village, Illinois

(800) 805-0644www.disasterhelp.com