DIRECTOR OF CARE · General bank Holidays, flexible working arrangements, a competitive salary and pension scheme. To take care of your health and wellbeing, you will have access

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Information Pack

DIRECTOR OF CARE

Salary: up to £75K

Closing Date: 28 October 2019

Interviews Planned for: w/c 11 November 2019


Introduction from the CEO

Dear Applicant,

I am delighted that you have taken the time to find out more about this exciting

opportunity at Hospice Isle of Man.

The current post-holder is retiring and has set out a fantastic platform for you to

realise your potential to lead the delivery of truly patient centred palliative and end

of life care.

We launched our ambitious strategy in 2018 “Much More Than a Building” and are

implementing the findings of our “What Matters to You Matters to Us” campaign and

we are leading the Island Plan for Integrated Palliative and End of Life Care with our

partners in the Department of Health and Social Care and Third Sector colleagues

in the Health and Well Being Alliance.

The Scholl Academic Centre based at Hospice is our hub for Education, Research

and Training and hosts our Palliative Care Academy. We also host the Special

Interest Group for Integrated Palliative and End of Life Care for the International

Centre for Integrated Care (IC4IC) and the International Foundation for Integrated

Care (IFIC) and are closely aligned with Academic Centres Internationally, in

particular the Palliative Care Institute in Liverpool.

Hospice is guided and supported by a very ambitious Board of Governors with a

passionately committed workforce which includes over 500 volunteers.

The Isle of Man is a fantastic place to live and work and I look forward to getting to

know you if you decide that this is just the role for you.

Anne Mills

Chief Executive


Hospice influenced care

Much More Than a Building

This is a unique opportunity for a motivated individual to shape and develop

palliative care services on the Isle of Man.

As patient needs become more complex, we must ensure that our care

environment is fit for our future patients with a greater focus on providing greater

independence, privacy and dignity.

We are very fortunate that we have significant funding for a capital project that

gives us the opportunity to improve not only our physical environment for our

patients, but to also extend the reach of our care into the community and

implement our enhanced community model. With this in mind, Hospice Isle of Man

is currently undergoing major changes with investment in new buildings, staff

recruitment and research and development.

Hospice is part of the North West Palliative Care Network and we receive around

600 referrals each year to our comprehensive range of holistic palliative care

services. We anticipate an increase of 14% in referrals this year and Government

figures show that by 2023 the over 65 population will have grown by 30%.

We work closely with the Department of Health and Social Care (DHSC) to ensure

that we are neither duplicating nor under-resourcing services available within our

community.

We currently receive approximately £600k in funding from the DHSC, and fundraise

approximately £4.5 million each year in order to meet our £5million plus running

costs.

We are committed to providing care to anyone on the Isle of Man living with a

condition which is terminal or life limiting. In order to do this we need to reach out

beyond our building and work in partnership with a range of stakeholders within our

community networks.

Regardless of location we will ensure that our care partners are equipped with the

knowledge and skills that support people living on the Isle of Man to live well, their

way, to the end of their life.


Our Range of Services

,

Rehabilitation

In patient Unit

Community Nursing & Hospice at Home

Psychological Support

Spiritual & Bereavement Support

Complementary Therapies

Young Peoples Support Service

Rebecca House

Scholl Wellbeing Centre

Lymphoedema Service



Our Scholl Academic Centre

Our Scholl Academic Centre hosts our Research Team, Palliative Care Academy,

Project ECHO and Compassionate Isle of Man.

Academic research allows us to find the best ways for Hospice to provide the right

care at the right time in the right place for people needing palliative and end-of life

care in the Isle of Man.

Through research we will develop and evaluate new models of integrated palliative

and end of life care that better suit the needs of the people who use our service.

Our Palliative Care Academy will give you every available opportunity to progress

through education and training. Here we bring together our goal of ‘Share, Learn &

Educate’ because at Hospice we are passionate about developing our people.

We deliver, and host, a range of training programmes and events for professionals,

carers, community partners and our great volunteers to build the knowledge, skills

and confidence that enable our staff to achieve their chosen career.

Our Projects Project ECHO

Hospice Isle of Man is a Hospice UK project ECHO site and facilitates this initiative for

colleagues in statutory services.

Launched in 2018, through our Island based spokes we have extended the reach of

telementoring across the Island. Inviting specialist speaker presentations and case

based learning. We have increased confidence and skill in nursing homes and

reduced hospital admissions.

Compassionate Isle of Man

Providing a community approach, Compassionate Isle of Man enables and

empowers patients and their families to help and support one another at times of

crisis. Our Compassionate Volunteers include a Friend to The End providing care and

support to patients and families transforming social attitudes and building resilience

in community settings.


Our Hospice Values

Our Values are at the heart of everything we do. They are an important part of how

we will deliver our strategy, in partnership with communities over the next five years

and beyond.

In October 2018, Hospice launched its five year strategy “Much More Than a

Building”. We listened to key messages from our Islands population and through

“What Matters to You, Matters to us” project we are committed to providing Hospice

influenced care to all who need it.

Our Benefits

We can offer you generous holiday entitlement of up to 33 days per year plus 10

General bank Holidays, flexible working arrangements, a competitive salary and

pension scheme.

To take care of your health and wellbeing, you will have access to staff social

events, gym membership discounts, staff and volunteer choir and a confidential

staff welfare support service.

One of the safest places to live in the British Isles, the Isle of Man is a self-governed

crown dependency, crammed full of incredible beaches, beautiful scenery great

work life balance and excellent schools.

We recognise that successful candidates relocating to take up posts on the island

will incur related costs. Hospice Isle of Man operates a relocation scheme to help

with any costs incurred.

Our relocation policy is made up of three parts:

Removal expenses

Recruitment incentive

Housing assistance


Hospice Isle of Man offer financial assistance to staff on commencement of

employment to assist with relocating themselves, their dependants and their

personal effects to the Isle of Man. The following provides details of who may be

eligible for relocation costs:

Staff appointed for a term longer than 12 months (up to a maximum of £7,000)

Staff appointed for a term of 12 months or less (up to a maximum of £1,000)

If you have any questions regarding your relocation to the Isle of Man please

contact our HR Team.

[email protected]

For more information on our unique Island please visit:

https://www.locate.im/why-choose/work

mailto:[email protected]

https://www.locate.im/why-choose/work



The Role

As Director of Care you will be responsible for our patient experience, environment,

and nutrition. You will provide line management to the following group of staff in the

current structure. We do realise that in the capacity of your new role, you may wish

to re-evaluate this structure.

Psychological

Support Team

Director of

Care

Head of Children &

Young People Head of Wellbeing

& Supportive Care

Nurse Consultants

Community CNS

Hospice At Home

Day Treatment Unit

Rehabilitation

Team

Complementary

Therapies

Lymphoedema

Team

Rebecca House

Team IPU Team

Head of Adult

Services

Community Care Co-ordinator

Social Worker

Social Worker

Assistant

Patient

Experience,

Environment, &

Nutrition


JOB DESCRIPTION & PERSON SPECIFICATION

Clinical

Staff

Non-Clinical

Staff

Volunteers

Flexi-Bank

Staff

ROLE: Director of Palliative Care

REPORTS TO: Chief Executive

PAY BAND: Up to £75K

LOCATION: Based at Hospice

PURPOSE OF ROLE:

The Director of Care is responsible for the leadership and transformation of care and clinical

support services. You have a key role in the operational and strategic development of

patient-centred palliative care, ensuring the highest possible standards for patients and

those who matter to them.

You will be working with the Director of Quality, Medical Teams and Nurse Consultants, to

enable multi-disciplinary teamwork, and the development of high quality care and

evidence-based clinical practice.

You will also provide strong, visible and supportive clinical leadership to our Heads of

Service, empowering them to effectively lead their teams and continually review and

develop service transformation to improve outcomes for patients and those who are

important to them.

You will oversee the Hospice Strategy for the delivery of care supporting its implementation,

responding to external changes and internal pressures and regularly reviewing the

effectiveness of the strategy with regards the delivery of care thus ensuring that our

organisation is sustainable and fit for the future.

A key part of the Executive Management team, you will act as deputy when our Chief

Executive is away, and play a fundamental role in strategy development and policy

formation.


KEY DUTIES – what you will do:

On behalf of the Hospice hold the role of Accountable Person, always ensuring that the

services we provide fulfil and exceed all legislative requirements set out by our regulator,

Registrations & Inspections.

Strategic Leadership

Lead all aspects of the business planning process for the delivery of care and contribute to

organisational business planning.

Establish, monitor and review the care strategy and annual operational plans in partnership

with your Heads of Service and Executive Leadership Team.

Provide advice to the Chief Executive on all clinical matters, particularly in relation to

changes in regulation, legislation and practice.

Represent the hospice externally with the aim of influencing the specialist palliative and end

of life care agenda at regional and national level, and in turn influencing the hospice’s

future strategic direction.

Work with our Head of People and Organisational Development to ensure that high level

workforce recruitment and retention plans are in place to ensure that we can deliver our

ambitious plans.

Lead the strategic commissioning of new services or initiatives.

Professional Leadership Act as clinical professional lead for Nursing and Supportive Care and Well Being for both

children and adult services.

You will work closely with the Multi-Disciplinary team to ensure that processes are in place

to provide evidence that our specified outcomes are achieved through regular audit and

review.

Utilise a range of internal and external data sources to review and develop Patent Centred

services, involving users and key stakeholders, to ensure Hospice goals and outcomes are

achieved.

You will work with the Multi-Disciplinary team to ensure that a robust range of management

information and clinical metrics are in place to inform practice performance and

improvement.

You will lead the management of incidents, accidents and complaints for care services,

ensuring all issues are handled effectively and efficiently in accordance with regulatory

requirements and Hospice policy.

Create and manage systems to ensure a practice of learning is in place with regards the

management of incidents, accidents and complaints.

Promote and develop evidence-based practice and actively encourage research

initiatives for all team members enabling a culture of enquiry.


Champion the professional development of the clinical team, embedding a

multidisciplinary approach to care.

Always act as a role model and ambassador for Hospice, consistently demonstrating our

values and behaviours and engendering similar behaviours from all our Hospice team.

Most challenging part of the job:

Our Hospice has already begun implementing our ambitious plans set out in our strategy

‘Much More Than a Building’. In this role you will need to continue to innovate, refine

implementation plans to deliver those ambitions.

This job description is not meant to be exhaustive and you may be asked to carry out other

reasonable duties. It will be reviewed on a regular basis and adapted as required to reflect the

changing needs of the service.


What we need you to have: our Person Specification

Qualifications: Is it essential or desirable

How we will assess

Educated to Masters Degree Level E A & D Professional health or social care registration E A & D Professional management or leadership qualification E A & D

Experience: Acted as Responsible Person/Registered Manager within a regulatory setting

E A & I

Leading health or social care provision in a charitable or private sector

E A & I

Role involving innovative service development E A & I Leading clinical audit and benchmarking E A & I Designing new services in response to changing needs of the organisation, patients, families and their carers

E I & T

Working knowledge of end of life care E A & I

Skills/Competencies: Proven ability to lead a complex multi-disciplinary team

E I & T

Person-centred change management at a strategic level

E A & T

Highly competent verbal and written communication skills

E A & I

Able to present complex information to a wide range of audiences

E A & I

Able to influence outcomes, including external stakeholders at Chief Executive and Ministerial level

E A & I

Able to promote and develop evidence-based practice to actively encourage research initiatives

E A & I

Personal Qualities/Behaviours: Energy, drive and resilience E I Remain calm under pressure at the same time role modelling leadership behaviours

E I & T

Empowering leadership style, always valuing the contribution of others

E I

Other: Confident and inspiring speaker E A & T Full, clean driving licence with access to own vehicle E A & D

How we will assess you

A Application & CV I During your

interview

D When you produce

your documents

T Test to assess your

practical competence


How to Apply

Hospice Isle of Man is working exclusively with Charisma Charity Recruitment and to apply,

please email [email protected] with the following:

A comprehensive CV

A supporting statement, explaining how you believe your skills and experience match

the requirements of the role, directly addressing the person specification

For an informal and confidential discussion about the role, please contact:

Jill Livingstone, Associate Director of Charisma Charity Recruitment

0207 998 8888 / 01962 813300

Timetable

Closing date for applications: 28 October 2019

1st Interview Date: w/c 11 November 2019

mailto:[email protected]

DIRECTOR OF CARE · General bank Holidays, flexible working arrangements, a competitive salary and pension scheme. To take care of your health and wellbeing, you will have access

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