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Make Direct Response TV Work Measure and Tune It
33

Direct Response Tracking

Nov 29, 2014

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Marketing

Biz with IQ

Direct Response TV campaigns can be easy to fine-tune and optimise, but to do this you need to plan them accordingly. Here we talk about methods of direct response analysis and what you should do to make it possible.
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Page 1: Direct Response Tracking

Make Direct Response TV Work

Measure and Tune It

Page 2: Direct Response Tracking

• 10-30% cost improvement for established businesses!

Why Measure and Tune

Page 3: Direct Response Tracking

• 10-30% cost improvement for established businesses!

• Savings go straight to bottom line

Why Measure and Tune

Page 4: Direct Response Tracking

• 10-30% cost improvement for established businesses!

• Savings go straight to bottom line

• Can make difference between profitable and loss-making campaigns

Why Measure and Tune

Page 5: Direct Response Tracking

Effective combinations of:

• Programs and timeslots

What Tuning is Based On

Page 6: Direct Response Tracking

Effective combinations of:

• Programs and timeslots

• Advertising messages

What Tuning is Based On

Page 7: Direct Response Tracking

Effective combinations of:

• Programs and timeslots

• Advertising messages

• Number of repetitions

What Tuning is Based On

Page 8: Direct Response Tracking

Direct Tracking

2 Types of Analysis

Modelling

Page 9: Direct Response Tracking

Direct Tracking:

Links each contact to the advertisement that generated it

2 Types of Analysis

Modelling

Page 10: Direct Response Tracking

Direct Tracking

Ad1

Time Time

Ad2

Call1 Call7 Call9 Call 10

Call11 Call 15 Call 18

Call 19

Links contacts to advertisements based on time

Page 11: Direct Response Tracking

Can Tell You

1. Not just how many leads each ad brings, but also who specifically they are

Direct Tracking

Page 12: Direct Response Tracking

Can Tell You

1. Not just how many leads each ad brings, but also who specifically they are

2. Can correlate lead attributes with programs, day parts, message

Direct Tracking

Page 13: Direct Response Tracking

Can Tell You

1. Not just how many leads each ad brings, but also who specifically they are

2. Can correlate lead attributes with programs, day parts, message

3. Optimal number of repetition within the same program / context

Direct Tracking

Page 14: Direct Response Tracking

Requires:

1. Strong call to action

2. Spacing of commercials in time

Direct Tracking

Page 15: Direct Response Tracking

Saying ‘Call Now’ is not enough:

• Need a reason to call right away, eg discount that expires in X minutes

Direct Tracking – Call to Action

Page 16: Direct Response Tracking

• Should not have commercials running at close times on different channels in the same region

Direct Tracking – Spacing

Page 17: Direct Response Tracking

• Should not have commercials running at close times on different channels in the same region

• If you cannot avoid it, have multiple versions of advertisement with different phone numbers or different URLs

Direct Tracking – Spacing

Page 18: Direct Response Tracking

Direct Tracking

Types of Analysis

Modelling:

Estimates additional contacts generated by extra activity in parts of campaign

Page 19: Direct Response Tracking

Matches differences in results to differences in advertising activity

Modelling

0

10

20

30

40

50

60

70

0

1

2

3

4

5

Week 1 Week 2 Week 3 Week 4

Channel 1

Channel 2

No.Calls

Page 20: Direct Response Tracking

Matches differences in results to differences in advertising activity

Modelling

0

10

20

30

40

50

60

70

0

1

2

3

4

5

Week 1 Week 2 Week 3 Week 4

Channel 1

Channel 2

No.Calls

No. calls is solely driven by Channel 2

Page 21: Direct Response Tracking

Can Tell You

1. How many extra leads will be generated if you increase advertising on specified Channel/ Publication/ Daypart/ Context/ Genre etc

Modelling

Page 22: Direct Response Tracking

Can Tell You

1. How many extra leads will be generated if you increase advertising on specified Channel/ Publication/ Daypart/ Context/ Genre etc

2. Optimal campaign duration

Modelling

Page 23: Direct Response Tracking

Can Tell You

1. How many extra leads will be generated if you increase advertising on specified Channel/ Publication/ Daypart/ Context/ Genre etc

2. Optimal campaign duration

3. Compare effectiveness of messages and formats

Modelling

Page 24: Direct Response Tracking

Requires:

1. Variations in advertising week-on-week:

– Total activity

– Use of different media/channels/programs

Modelling

Page 25: Direct Response Tracking

Requires:

1. Variations in advertising week-on-week:

– Total activity

– Use of different media/channels/programs

2. Combinations of different messages with different context (TV program, time slot, publication, article)

Modelling

Page 26: Direct Response Tracking

No single answer, but a combination of:

• Programs

• Messages

• Repetitions

Do they bring the right audience? Do they provide the right context?

Analytics Reports

Page 27: Direct Response Tracking

No single answer, but a combination of:

• Programs

• Messages

• Repetitions

Does this audience respond to these offers, messages, format?

Analytics Reports

Page 28: Direct Response Tracking

No single answer, but a combination of:

• Programs

• Messages

• Repetitions

Too little – and the message does not cut through. Too many – and there is no receptive audience left.

Analytics Reports

Page 29: Direct Response Tracking

• Channel performance

• Program performance

• Best commercial formats and messages

• Time trends

• Optimal frequency

Analytics Reports Include:

Page 30: Direct Response Tracking

Know Possibilities and Limits

Avoid disappointment in marketing analytics:

• Plan ahead so that measurement is possible

Page 31: Direct Response Tracking

Know Possibilities and Limits

Avoid disappointment in marketing analytics:

• Plan ahead so that measurement is possible

• There is often no “best performing” program or placement or message.

Page 32: Direct Response Tracking

Know Possibilities and Limits

Avoid disappointment in marketing analytics:

• Plan ahead so that measurement is possible

• There is often no “best performing” program or placement or message.

• There are “best combinations” that work together to entice a specific audience take action at specific time.