DIMENSIONS OF QUALITY ASSURANCE IN HIGHER EDUCATION AND CHALLENGES OF FUTURE

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DIMENSIONS OF QUALITY ASSURANCE

IN HIGHER EDUCATION AND

CHALLENGES OF FUTURE

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SEQUENCE OF PRESENTATION Introduction QA systems Quality assurance in Pakistan QA system Instrumental approach Performance evaluation criteria for HEIs Self Assessment report Quality Policy Quality Objectives Conclusion

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INTRODUCTION Quality in education is multifaceted,

multidimensional, complex and dynamic positive

concept

A discipline to ensure that university

standards ,processes and procedures are

appropriate and effectively implemented

QA is a systematic approach that monitors,

evaluates and provides interactive feed back

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INTRODUCTION Total commitment to customer satisfaction

through continuous improvement and

innovation is a prerequisite

QUALITY NECESSARY INVOLVES A CHANGE FROM CURRENT TO

AN IDEAL STATE

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SYSTEMS FOR QA System is based on hypothesis that every one in institute has

responsibility for maintaining and enhancing the quality of

student

Requires commitment, time, effort and willingness of every

one in institute

Establishment of QA system in higher education institutes is

requirement of time

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SYSTEMS FOR QA Four contemporary approaches for effective quality

assurance systems

(a) Peer review evaluation

(b) Assessment and outcome

(c) Total quality management

(d) Accountability and performance indicator

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QA AROUND THE WORLD

QA was introduced in UK universities in 1992 with three major

components ,ie quality audit, teaching quality assessments and research

assessment exercise

QA system in Australian higher education institutes is multidimensional,

comprising of different factors including internal processes, self

assessment, performance and student’s feedback

Hong Kong universities followed QA system in 1993 with major focus on

curriculum design, outcomes assessment and resource provision

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QA AROUND THE WORLD

Malaysia higher education quality system is based

on evaluations of academic programs, quality of

learning opportunities , institutional capacity and

management of standards

QA system in universities of Pakistan was

introduced in 2003 with a slow pace in a phased

manner to get full benefits of this program

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QA IN PAKISTAN

Quality assurance program of HEC in Pakistan comprised of

three major components

(a) Development of criteria and standards for various

quality parameters in higher education

(b) Development of processes and capacity building to

ensure implementation of these criteria’s

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QA IN PAKISTAN

(c) To develop a system to arrange regular internal and external

audit

HEC has established Quality Enhancement Cells in 84

public and non public sector universities of Pakistan

INSTRUMENTAL APPROACH TO QUALITY ASSURANCE

IS USED WIDELY IN HIGHER EDUCATION INSTITUTIONS

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INSTRUMENTAL APPROACH

Quality assurance begins by stating mission and

objectives of higher education institutes

Mission must be consistent with national objectives

Mission statement must be consistent with

objectives, laws and aspiration of nation

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INSTRUMENTAL APPROACH

Identification of different functions to fulfill the

mission of university and facilities

Setting up of qualitative and quantitative

performance parameters

Establishment of quality assurance management

system to achieve objectives

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INSTRUMENTAL APPROACH

Establish quality audit system

QUALITY ENHANCEMENT CELL ESTABLISHED AT AIR UNIVERSITY SINCE JULY 2010

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HEC CRITERIA FOR HEI’s

Program mission ,objectives and outcomes (criterion 1)

Curriculum design and organization (criterion 2)

Laboratories and computing facilities (criterion 3)

Student support and advising (criterion 4)

Process control (criterion 5)

faculty (criterion 6)

Institutional facilities (criterion 7)

Institutional support (criterion 8)

PROGRAM SELF ASSESSMENT

Self assessment is a an assessment

conducted by the institution to assess

whether programs meet their educational

objectives and outcomes with the purpose to

improve program’s quality and enhancing

students learning

OBJECTIVES OF SELF ASSESSMENT

To improve and maintain academic standards

Enhance students learning

Verify that the existing programs meet their objectives and

institutional goals

Provide feedback for quality assurance of academic

programs

PROGRAM TEAMS It is the back bone of entire Self Analysis Report (SAR) activity and explained as follow

(a) A group of officials

(b) nominated by head of institute or department

(c) Responsible for actual working of SAR

(d) A contact group during the period of assessment

Desired skills

(a) Motivated and willing to work for quality improvement

(b) Having good drafting and analytical skills

(c) with excellent command over written communication

INTERNAL ASSESSMENT PROCEDURE

QEC initiates Assessment one semester prior to the assessment through the dean.

Department forms Program Team that will be responsible for preparing Self Evaluation.

QEC reviews the Documentation within one month

Is Self Assessment Report Complete

VC/Dean QEC forms Assessment Team in consultation with the dean based on the recommendation of QEC

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Yes

QEC plans and fixes Assessment Team visit

Assessment Team conducts assessment and presents its findings to QEC, Dean, Performance Team and Dept. Faculty

QEC submits an executive summary to V.C.

Department prepares implementation plan summary

Follow- up of the implementation plan by QEC

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QUALITY POLICY

Air University will serve the community and meet the

challenging needs of national and international market by

providing quality higher education through effective and

efficient quality assurance system underpinned by quality

teaching, learning and research. University will also

inculcate ethical values in students through its programs

to become better citizens.

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MISSION STATEMENT

To achieve excellence in teaching and research for producing

graduates with sound professional knowledge, integrity of

character, a keen sense of social responsibility and a passion for life

long learning”. The university shall stand committed to creating an

environment conducive for attracting the best students, faculty and

supporting staff for contributing to development of prosperous,

peaceful and enlightened society

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VISION STATEMENT

Air University aspires to be among the leading

national universities, excelling in teaching,

learning ,research, innovation and public service.

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CONCLUSION

Higher education is at cross roads. At one

end there is high demand for access to higher

education and at the other quality is

questioned, in order to survive in competitive

world of globalization HEI’s must pay

attention to quality

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THANKS