Dimension 4100 Service Manual

8/3/2019 Dimension 4100 Service Manual

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Dell™ Dimension™ 4100 Systems

SOLUTIONS GUIDE



Hints, Not ices, and Caut ions HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTI CE: A NOTICE indicates either potential damage to hardware or loss ofdata and tells you how to avoid the problem.

CAUTION: A CAUTI ON i ndicates a potenti ally hazardous sit uati onwhich, if not avoided, may result in minor or moderate injury.

Abbreviat ions and AcronymsFor a complete listing of abbreviations and acronyms, see the Glossary inthe Tell Me How help file (see “Accessing Help Files” on page 20 of thisguide for instructions on how to open t he help file).

____________________

Information in this document i s subject to change without notice. © 2000–2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell ComputerCorporation is strictly forbidden.Trademarks used in this text: Dell , the DELL logo, Dellnet , Inspiron , Dimension , Latitude ,OptiPlex , Dell Precision , and DellWare are tr ademarks of Dell Computer Corporation; Intel andPentium are registered tr ademarks of Intel Corporati on; Microsoft and Windows are registeredtrademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entitiesclaiming the marks and names or their products. Dell Computer Corporation disclaims anyproprietar y interest in trademarks and trade names other than it s own.

M ar ch 2001 P/N 051VM Rev. A03



Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Setting Up

Setting Up Dellnet ™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12

Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 12

Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 12Viewing Your Account Information . . . . . . . . . . . . . . . 12

Sending and Receiving E-Mail. . . . . . . . . . . . . . . . .

13Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 13

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 13

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 14USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 15

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 16Windows 98 Second Edition (SE) andWindows Millennium Edition (Me) . . . . . . . . . . . . . . . 16Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 16

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 20

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Start -Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 21

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4 Contents

Video and Monit or Problems . . . . . . . . . . . . . . . . . . . 22

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 22If the screen is difficult to read . . . . . . . . . . . . . . . . . 23

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25

If you cannot print to a parallel port printer . . . . . . . . . . 25If you cannot print to a USB printer . . . . . . . . . . . . . . 25

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 28If you cannot save a fi le to a fl oppy disk . . . . . . . . . . . . 28If you cannot play a music CD or installa program from a CD . . . . . . . . . . . . . . . . . . . . . 29If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30If the CD-RW drive stops wri ting . . . . . . . . . . . . . . . . 30If you have a hard drive problem . . . . . . . . . . . . . . . . 30

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31

Windows Error Messages . . . . . . . . . . . . . . . . . . . . . 31

General Program Problems . . . . . . . . . . . . . . . . . . . . 32

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 32

A program stops responding . . . . . . . . . . . . . . . . . . 32

A solid blue screen appears . . . . . . . . . . . . . . . . . . 32

Internet Connection Problems . . . . . . . . . . . . . . . . . . 33

If you have a problem with your Dellnet account . . . . . . . . 33

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Resolving Other Technical Problems . . . . . . . . . . . . . . . 33



Contents 5

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 34

Reinst alling Windows 98 . . . . . . . . . . . . . . . . . . . . . . 35

Reinst alling Windows Me . . . . . . . . . . . . . . . . . . . . . 37

Reinst alling Windows 2000 . . . . . . . . . . . . . . . . . . . . 39

3 Adding Part s

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 42

Looking I nside Your Computer . . . . . . . . . . . . . . . . . . . 43

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 50

Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 56

5.25-I nch Devices . . . . . . . . . . . . . . . . . . . . . . . . 56

3.5-I nch Devices . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . 71

4 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Sett ings . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 79

System Setup Screens . . . . . . . . . . . . . . . . . . . . . . 79Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . 80Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . 80



6 Contents

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contact Numbers and Addresses . . . . . . . . . . . . . . . . 82Returning It ems for Warranty Repair or Credit . . . . . . . . . 94

Regulatory I nformation . . . . . . . . . . . . . . . . . . . . . . 95

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . 97

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 98NOM I nformation (Mexico Only) . . . . . . . . . . . . . . . . 99Información para NOM (únicamente para México) . . . . . . . 100

Warranty and Return Policy Information . . . . . . . . . . . . . 100



Safety Instr ucti ons 7

Safety Inst ruct ionsUse the following safety guidelines to protect yourself and your computer.For comfort and efficiency, observe the ergonomic guidelines provided inthe Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)(incl uding t he comput er cover, f il ler brackets, f ront -panel insert s,and so on) removed.

• To help avoid damaging your computer, be sure that the voltageselection switch is set to match the AC power available at yourlocation:

– 115 V/60 Hz in most of North and South America and some FarEastern count ries such as Sout h Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

Also be sure that your monitor and attached devices are electricallyrated to operate with the AC power available in your location.

• To help avoid possible damage to t he system board, wait 5 secondsafter tu rning off the comput er before disconnect ing or connect ing anon-USB device from the computer.

• To help prevent electric shock, plug the computer and device powercables into properly grounded power sources. These cables areequipped with 3-prong plugs to help ensure proper grounding. Do notuse adapt er plugs or remove the grounding prong from a cable. If youmust use an extension cable, use a 3-wire cable with properly groundedplugs.



8 Safety Instructions

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o m • To help protect your comput er from sudden, t ransient increases and

decreases in electrical power, use a surge suppressor, line conditioner,or unin terrupt ible power supply.

• Be sure that noth ing rests on your computer’s cables and t hat thecables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer getswet, cont act D ell (see page 82 ).

• Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.• Keep your comput er away from radiators and h eat sources. Also, do not

block cooling vents. Avoid placing loose papers underneat h yourcomputer; do not place your computer in a closed-in wall unit or on abed, sofa, or rug.

When Working I nside Your Computer

Before you remove the comput er cover, perform the following steps in t hesequence indicated.

NOTI CE: Do not attempt to service the computer yourself, except asexplained in this guide and elsewhere in Dell documentation. Always followinstallation and service instructions closely.

1 Turn off your comput er and all devices.

2 Ground yourself by touching an unpainted m etal surface at t he back of the comput er before t ouching anyth ing inside your computer.

While you work, periodically touch an unpainted metal surface on thecomputer to dissipate any stat ic electricity that might harm internalcomponents.

3 Disconnect any devices connected t o the comput er, including th emonitor, from t heir electrical out lets to reduce the potent ial for

personal injury or shock. Also, disconnect any telephone ortelecommunication lines from t he computer.

4 Disconnect the power cable to your comput er, and t hen press thepower butt on to ground t he system board.



Safety Instr ucti ons 9

In addition, take note of these safety guidelines when appropriate:

• W hen you disconnect a cable, pull on its connector, not on the cableitself. As you pull connect ors apart, keep t hem evenly aligned to avoidbending any pins. Also, before you connect a cable, make sure thatboth connectors are correctly oriented and aligned.

• Handle component s and cards with care. Don’t touch the componentson a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new batt ery exploding if it is

incorr ect ly i nst alled. Replace t he bat t ery only wit h t he same orequivalent type recommended by the manufacturer. Discard usedbatteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent stat ic damage, discharge static elect ricity from your body beforeyou t ouch anything inside your computer and periodically while you work

inside the computer. You can do so by touching an unpainted metal surfaceon the back of the computer.

You can also take t he following steps t o prevent stat ic damage:

• Do not remove items from t heir antistat ic packing material unt il youare ready to install them in your computer. Just before unwrapping theant istat ic packaging, be sure to d ischarge stat ic electricity from yourbody.

• W hen t ransporting a sensitive component , first p lace it in an ant istat iccontainer or packaging.



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S E C T I O N 1

Set t i n g U p

Setting Up Dellnet™ (U.S. Only)

Connecting a Printer

Turning Off the Computer



12 Setting Up

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available in all regions.Set t ing Up Dellnet ™ (U.S. Only)To set up Dellnet Internet Access Service in the United States, double-click the Dellnet Signup icon on the Microsoft ® Windows ® desktop and followthe instructions that appear on the screen.

Accessing the InternetTo access the Int ernet after completing the Dellnet registrat ion process,double-click the Int ernet E xplorer icon on your Windows desktop. InternetExplorer automatically initiates the Internet connect ion through Dellnet .

Accessing Your E-MailTo access your Dellnet e-mail, double-click the Outlook Express icon onyour W indows desktop. C lick Send/Receive to download your messagesfrom the m ail server. W hen you download your messages, they are stored onyour hard drive un til you delete them.

Viewing Your Account Information

HINT: Dellnet allows youto use case-sensitivepasswords. Be sure that< CapsLock> is notturned on.

If you did not record your Dellnet user name or password, access theDellnet Administration tool to verify or change this information:

1 Click the Start button, point to Programs —> Dellnet , and then click Dellnet Administration .

2 Click Next twice.

3 Click Connect to connect to Dellnet.

4 W hen the Dellnet Self-Administration page appears, click View My Account Information .

5 Click Next .

6 Type your Challenge Question answer.

7 Click Next .

Your account information appears on the screen.

8 Click Print to print the informat ion or click Main Menu to go to themain menu.



Set t ing Up 13

Sending and Receiving E-Mail• Double-click the Outlook Express icon to initiate a connection to the

Internet t hrough D ellnet.

• Always check the address of each recipient when sending e-mail.Otherwise, your e-mail is returned to you.

• Be sure that the person who is sending e-mail to you is typing youre-mail address correctly.

• Do not send e-mail messages larger than 2 MB.

• If you are having difficulties sending e-mail, determine whether theproblem involves just one recipient or all recipients. Then contact theDellnet t echnical support staff (see page 82 ).

Reset t ing E-Mail Address Set t ings

If your e-mail software gets corrupted, reset your account :

1 Click the Start button, point to Programs —> Dellnet , and th en click Dellnet Administration .

2 Click Next twice.

3 Click Connect to connect to Dellnet.

4 W hen the Dellnet Self-Administration page appears, click Make MyChanges Take Effect .

5 Click Next .

6 Enter your Challenge Phrase answer.

7 Click Next .

8 Click the Click To Make Changes Take Effect button.

9 Click OK.

Connecting a PrinterSee the documentation that came with the printer for any recommendedpreparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper



14 Setting Up

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e l l . c o m Then follow the instruct ions that came with the printer to connect it t o the

computer. If no informat ion is provided, see the following sections.

Parallel Print er

1 Turn off the comput er (see page 16 ).

NOTI CE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) orless to connect the printer to the computer. Use of a nonstandard cable mayprevent the printer from working.

2 Att ach th e parallel printer cable to t he parallel connector on thecomputer and t ighten the t wo screws. Att ach the cable to the parallelconnector on the printer and snap the two clips into the two notches.

3 Turn on the printer and then turn on the computer. If the Add NewHardware Wizard window appears, click Cancel .

4 Install the printer driver if necessary (see page 15 ).

notches (2)

parallel printercable

screws (2)

parallelconnector onprinter

parallel connector oncomputer

clips (2)



Set t ing Up 15

USB Printer

HINT: You can connectUSB devices while thecomputer is turned on.

1 Install the printer driver if necessary (see page 15 ).2 Att ach the USB printer cable to the USB connector on the comput er

and t he printer. The USB connectors only fit one way.

Inst all ing the Printer Driver HINT: Dell installsdrivers for some newprinters. Click the Start button, point to Settings ,and then click Printers . I fyour printer is listed in thePrinters window, the

printer is ready to use.

If you need to install a printer driver, insert the installation C D into t he C Dor DVD drive. Then follow the prompt s on the screen using the instructionsthat came with the printer.

If your printer installation CD does not au tomat ically run, click the Start but ton on the Windows desktop, click Run , and type x :\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Thenclick OK and follow the prompts on your screen.

If you connect an older printer and it doesn’t work after you install thedriver, access the system setup program (see page 78 ) and ensure that t heparallel port is set to operate in bidirectional mode.

USB printercable

USB connector oncomputer

USB connectoron printer



16 Setting Up

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NOTI CE: To prevent data l oss, you must per form the Windows shutdownprocedure.

Windows 98 Second Edition (SE) and Windows MillenniumEdit ion (Me)

1 Save and exit an y programs and files you have open.

2 Click the Start butt on, and then click Shut D own .

3 In the Shut D own Windows window, click Shut down and then click OK.

The computer automatically tu rns off after the shutdown processfinishes.

4 Turn off your monitor and any other devices connected to power.

Windows 2000

1 Save and exit an y programs and files you have open.

2 Click the Start butt on, and then click Shut D own .

3 Click the pull-down menu under What do you want the comput er todo? .

4 Click Shut down and then click OK.

The computer automatically tu rns off after the shutdown processfinishes.

5 Turn off your monitor and any other devices connected to power.



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S E C T I O N 2

Sol v i n g Pr ob l em s

Finding SolutionsAccessing Help Files

Power ProblemsStart -Up Er ror M essagesVideo and Monitor ProblemsSound and Speaker ProblemsPrinter ProblemsScanner ProblemsModem ProblemsMouse ProblemsKeyboard ProblemsDrive ProblemsNetwork ProblemsWindows Er ror MessagesGeneral Program Problems

Internet Connecti on ProblemsE-Mail ProblemsResolving Other Technical ProblemsReinstall ing DriversReinstalling Windows 98Reinstalling Windows Me

Reinstalling Windows 2000



18 Sol ving Pr oblems

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Somet imes it’s difficult to figure out where t o go for answers. Use th is chartto help you qu ickly find the answers to your questions.

See page20 .

See page31 .

Get techn ical assi stance fromDell. See page82 .



Solving Pr oblems 19

See page22.

See page24.

See page25 .

See page26 .

See page27 .

See page28.

See page28.

See page31.

See page32 .

See page26.

See page31.

See page33 .

See page33 .

See page33 .




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Power Problems HINT: See the Tell Me How help file forinformation on thestandby mode.

TO ACCESS TH E TE L L M E H OW H E L P F I L E

1 Click the Start button, point t o Programs—> User’s Guides , and then click Tell Me H ow .

TO ACCESS M I CROSOFT ® W I NDOWS ® 2000 H E L P

1 Click the Start butt on and then click Help .2 Click the Search tab.3 Type a word or phrase that describes your problem and then click List Topics .4 Click the topic that describes your problem and then click Display .5 Follow the instruct ions shown on the screen.

TO ACCESS W I NDOWS M E HE L P

1 Click the Start butt on and then click Help .2 Type a word or phrase that describes your problem in t he Search box and t hen

click Go .3 Click the topic that describes your problem and then click Display .4 Follow the instruct ions shown on the screen.

C HECK TH E POWER L I G H T — When the power light is lit or blinking, thecomput er has power. If the power light is blinking, the computer is in standbymode—press a key on the keyboard or move the m ouse.

TEST TH E ELECTRI CAL OUTLET — Ensure that t he electrical out let is workingby testing it with another device, such as a lamp.

C HECK TH E POWER CABLE CONNE CTI ON — Be sure that t he power cable isfirmly inserted into the electrical outlet and the computer power connector.




Start -Up Error Messages

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRI CAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verifythat the computer turns on.

S WA P TH E COMPUTER A ND MONI TOR POWER CABLES — Swap th ecomput er and monitor power cables to determine if the power cable is defective.

C HECK FOR I NTERFERENCE — Electrical appliances on the same circuit or

operating near the computer can cause interference. Oth er causes of interference: power extension cables, keyboard and mouse extension cables, toomany devices on a power strip, or multiple power strips connected to the sameelectrical outlet .

C HECK TH E P OWER P ROPERTIES — See Windows Help .

To access Windows Help :1 Click the Start butt on and then click Help .2 For Windows 98 and Windows 2000, click the Search tab.3 For Windows 98 and Windows 2000, type standby and t hen click List

Topics . For Windows Me, type standby and t hen click Go .4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby . For Windows Me, click Ch anging the elapsed time before computer goes on standby or hibernate .

OPERATING SYSTEM NOT FOUND — Call Dell for technical assistance (seepage 82 ).

I NSERT BOOTABLE M E D I A — The operating system is trying to boot t o anonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

N ON -SYSTEM DISK ERROR — There is a floppy disk in the floppy drive.Remove the floppy disk and restart the comput er.




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I f t he screen is blank

HINT: See the monitordocumentation for faultindications andtroubleshootingprocedures specific toyour monitor.

C HECK TH E V I D E O CABLE CONNE CTI ON — Check for bent pins. Ensurethat the video cable is connected as shown on the START HERE sheet for yourcomputer.

P RESS TH E MONI TOR POWER BUTTON — Be sure that you firmly pressed themonitor power butt on.

C HECK TH E POWER L I G H T — When the power light is lit or blinking, themonitor has power. If the power light is blinking, press a key on the keyboard ormove the mouse.


S WA P TH E COMPUTER AND MONI TOR POWER CABLES — Swap th ecomput er and monitor power cables to determine if the power cable is defective.

TEST TH E V I D E O EXTENSI ON CABLE ( I F USED )— If removing the videoextension cable solves the problem, the cable is defective.

TEST TH E MONI TOR — If another monitor is available, connect it to thecomputer.

C HECK TH E BACK PANEL LI GHTS — If all four light s below th e serial port arenot green, call Dell for technical assistance (see page 82 ).




If the screen is difficult to read

C HECK TH E P OWER P ROPERTIES I F TH E MONITOR SCREEN

OCCASIONALLY TURNS B L A N K — See Windows Help .To access Windows Help :

1 Click the Start butt on and then click Help .2 For Windows 98 and Windows 2000, click the Search tab.3 For Windows 98 and Windows 2000, type standby and t hen click List

Topics . For Windows Me, type standby and t hen click Go .4 For Windows 98 and Windows 2000, click To change the elapsed time before

your computer automatically goes on standby . For Windows Me, click Ch anging the elapsed time before computer goes on standby or hibernate .

ADJUST TH E CONTRAST AND BRI GHTNESS — See the monitordocumentation for instructions on adjusting the contrast and brightness.

M OV E TH E SUBWOOFER AWAY FROM TH E MONI TOR — If your speakersystem includes a subwoofer, ensure that the subwoofer is at least 2 ft ( 60 cm)away from the monitor.

E L I M I N AT E POSSIB LE INTERFERENCE — Turn off nearby fans, fluorescentlight s, or halogen lamps to check for interference.

ROTATE TH E MONITOR TO FACE A DI FFERENT DI RECTI ON — Eliminatesunlight glare, which can cause poor picture quality.

DEGAUSS ( DEMAGNETIZE ) TH E MONI TOR — See the monitordocumentation.

R UN TH E MONI TOR SELF -TEST — See the monitor documentation.

RESTORE TH E RECOMMENDED SETTIN GS — Restore the original resolutionand refresh rate sett ings. See the Tell Me How help file for instruct ions.

C HECK FOR ADDITIONAL ADJUSTMENTS — See the monitor documentat ionfor any additional adjustments that your monitor may require.




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Sound and Speaker Problems HINT: The volumecontrol in some MP3

players overrides theWindows volume setting.If you have been listeningto MP3 songs, make surethat you did not turn theplayer volume down or off.

ADJUST TH E W I NDOWS DISPLAY SETTINGS — Click the Start button,

point to Settings , and click Control Panel . Double-click the Display icon andthen click the Settings tab. Try different sett ings for Colors and Screen area .

VERIFY TH E SPEAKER CABLE CONNE CTI ONS — Ensure that the speakersare connected as shown on the START HERE sheet for your computer and t hesetup d iagram supplied with t he speakers.


E NSURE THAT TH E SPEAKERS A RE TURNED ON — See the setup diagram

supplied with t he speakers.

ADJUST TH E SPEAKER CONTROLS — Adjust the volume, bass, or t reblecontrols to eliminate distortion.

ADJUST TH E W I NDOWS VOLUME CONTROL — Double-click the yellowspeaker icon in the lower-right corner of your screen. Be sure that the volume is

turned up and that the sound is not mut ed.

TEST TH E SPEAKERS — Plug the speaker audio cable into the headphone jack of the CD drive. Ensure that the headphone volume control is turned up. Play amusic CD.

R UN TH E SPEAKER SELF -TEST — Some speaker systems have a self-testbut ton on t he subwoofer. See the speaker documentation for self-testinstructions.

M OV E TH E SUBWOOFER AWAY FROM TH E MONI TOR — If your speakersystem includes a subwoofer, ensure th at t he subwoofer is at least 2 ft (6 cm)away from the monitor.




Printer Problems

I f you cannot print t o a parallel port printer

I f you cannot print t o a USB print er

E L I M I N AT E POSSIB LE INTERFERENCE — Turn off nearby fans, fluorescent

light s, or halogen lamps to check for interference.

REINSTALL TH E S OUND ( A U D I O) DRIVER — See page 34 .

VERIFY TH E PRI NTER CABLE CONNE CTI ONS — Ensure that the printercable is connected as described on page 14 .

TEST TH E ELECTRI CAL OUTLET — Ensure that t he electrical out let is workingby testing it with anoth er device, such as a lamp.

E NSURE THAT TH E PRINTER I S TURNED ON — See the documentationsupplied with the printer.

VERIFY THAT TH E PRINTER I S RECOGNIZE D BY W I NDOWS

1 Click the Start button, point t o Settings , and then click Printers .If the print er is listed, right-click the printer icon, click Properties, and then

select the Details tab.2 Ensure that the Print t o the following port: setting is LPT1 (Printer Port) .

REINSTALL TH E PRINTER DRIVER — See page 15 .

VERIFY TH E PRI NTER CABLE CONNE CTI ONS — Ensure that the printercable is connected as described on page 15 .

TEST TH E ELECTRI CAL OUTLET — Ensure that t he electrical out let is workingby testing it with anoth er device, such as a lamp.




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Scanner Problems

Modem Problems NOTI CE: Connect the modem to an analog telephone jack only. Connecting

the modem to a digital telephone network damages the modem.

E NSURE THAT TH E PRINTER I S TURNED ON — See the documentation

supplied with the printer.

VERIFY THAT TH E PRINTER I S RECOGNIZE D BY W I NDOWS — Click theStart button, point t o Settings , and then click Printers . If the print er is listed,right-click the printer icon, click Properties, and then select the Details tab.

REINSTALL TH E PRINTER DRIVER — See page 15 .

C HECK TH E POWER CABLE CONNE CTI ON — Ensure that the scanner powercable is firmly connected t o a working electrical power source and t hat thescanner is turned on.

C HECK TH E SCANNER CABLE CONNE CTI ON — Ensure that t he scannercable is firmly connected to the computer and to the scanner.

U NLOCK TH E SCANNER — Ensure that your scanner is unlocked if it has alocking tab or button.

REINSTALL TH E SCANNER DRIVER — Reinstall the scanner driver. See thescanner documentation for instructions.

C HECK TH E TELEPHONE JACK — Disconnect the t elephone line from t hemodem and connect it to a telephone. Listen for a dial tone.




Mouse Problems

C ONNECT THE MODEM DIRECTLY TO TH E TELEPHONE WALL JACK — If

you have other t elephone devices sharing the line, such as an answering machine,fax machine, surge protector, or line splitt er, then bypass them and connect themodem directly to the telephone wall jack with the telephone line.

C HECK TH E CONNE CTI ON — Verify that t he telephone line is connected t o thegreen jack on t he modem. (T he green line-in jack has either a LINE IN label or aconnector-shaped icon next to it.)

C HECK TH E TELEPHONE L I N E — Try using a different telephone line. If youare using a line that is 10 ft (3 m) or more in length , try a shorter one.

VERIFY THAT TH E MODEM I S COMMUNICATING W I T H W I NDOWS

1 Click the Start button, point t o Settings , and click Control Panel .2 In the Control Panel , double-click Modems .

If there are multiple entries for the same modem or modems listed that are

not installed, delete the entries and restart the computer.3 Click the Diagnostics tab.4 Click the COM port for your modem.5 Click More Info to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

RECONNECT TH E MOUSE CABLE

1 Press < Ctrl> < Esc> to display the Start menu.2 Use the keyboard arrow keys to highlight Shut Down and then press the

< Enter> key.3 After th e comput er turns off, reconnect t he mouse cable as shown on t he

START HERE sheet for your computer.4 Start the computer.

C HECK TH E MOUSE SETTIN GS — Click the Start butt on, select ControlPanel , and then double-click the Mouse icon. Try adjusting the sett ings.




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Drive ProblemsI f you cannot save a fi le t o a f loppy disk

HINT: See the Tell Me How help file forinformation on savingfiles to a floppy disk.

RECONNECT TH E KEYBOARD CABLE — Shut down t he computer (seepage 16 ), reconnect the keyboard cable as shown on the START HERE sheet foryour computer, and then restart the computer.

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE — Double-click theMy Computer icon. If the floppy drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.




If you cannot play a music CD or install a program from a CD

HINT: High-speed CDdrive vibration is normal

and may cause noise. Thisdoes not indicate a defectin the drive or the CD.

C ANNOT SAVE F I L E S TO A FLOPPY DISK — Ensure that t he floppy disk isnot full or write-protected ( locked). See t he following illustrat ion.

TEST TH E DRIVE W I T H ANOTHER FLOPPY DISK — Insert another floppydisk to eliminate the possibility that the original floppy disk is defective.

not write-protected

back of floppy disk

write-protected

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE — Double-click theMy Computer icon. If the CD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.

TEST TH E DRIVE W I T H ANOTHER CD— Insert another CD to eliminate thepossibility that t he original CD is defective.

C L E A N TH E DISC — See the Tell Me How help file for instruct ions.

ADJUST TH E W I NDOWS VOLUME CONTROL — Double-click the yellowspeaker icon in the lower-right corner of your screen. Be sure that the volume isturned up and that the sound is not mut ed.




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HINT: Because ofdifferent worldwide filetypes, not all DVD titleswork in all DVD drives.

I f t he CD-RW drive st ops writ ing

If you have a hard drive problem

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE — Double-click theMy Computer icon. If the DVD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.

TEST TH E DRIVE W I T H ANOTHER DVD— Insert another DVD to eliminatethe possibility that the original DVD is defective.

C L E A N TH E DISC — See the Tell Me How help file for instruct ions.

TURN OFF S TANDBY I N W I NDOWS BEFORE W R I T I N G TO A CD-RW

DISK — See Windows Help .To access Windows Help :

1 Click the Start butt on and then click Help .2 For Windows 98 and Windows 2000, click the Search tab.3 For Windows 98 and Windows 2000, type standby and then click List

Topics . For Windows Me, type standby and then click Go .4 For Windows 98 and Windows 2000, click To change the elapsed time before

your comput er automatically goes on standby . For Windows Me, click Ch anging the elapsed time before computer goes on standby or hibernate .

C HANGE TH E WRITE SPEED TO A SLOWER RATE — The C D-RW drivemust receive a steady stream of data when writing. If the stream is interrupted, anerror occurs. Closing all programs before writing to the CD-RW may alsoalleviate t he problem.

R UN S CA N DI SK — Click the Start button, point t o Programs —>Accessories —> System Tools , and then click ScanDisk .




Network Problems

Windows Error Messages

C HECK TH E NETWORK CABLE CONNECTOR — Ensure that t he network cable connector is firmly connected to the connector on the computer and thenetwork wall jack as shown on the START HERE sheet for your comput er.

C HECK TH E NETWORK LI GHTS ON TH E BACK OF TH E COMPUTER —

Green indicates that the network connection is active. If the status light is not

green, try replacing the network cable.

RESTART TH E COMPUTER — Try to log on t o the network again.

C ONTACT YOUR NETWORK ADMI NI STRATOR — Verify that your network settings are correct and that the network is functioning.

X: \ I S NOT ACCESSIBLE . T HE DEVICE I S NOT READY — Insert a disk intothe drive and try again.

A F I L E N A M E CANNOT CONTAI N ANY OF TH E FOLLOWI NG CHARACTERS : \ / : * ? “ < > | — Do not use these characters infilenames.

N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS A ND TR Y AGAIN — You have too many programs open . Close all windows and openthe program that you want to use.

THE F I L E B E I N G COPIED I S TOO LARGE FOR TH E DESTINATI ON DRIVE — The file that you are t rying to copy is too large to fit on the disk. Tryusing a larger capacity disk.




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General Program ProblemsA program crashes

A program stops responding

A solid blue screen appears

A REQUI RED .DLL F I L E WA S NOT FOUND — The program that you aretrying to open is missing an essential file. To remove and then reinstall theprogram:

1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Add/Remove Programs icon.3 Select the program that you want to remove.4 Click Add/Remove and follow the prompts on the screen.5 See the program documentation for installation instructions.

S E E TH E SOFTWARE DOCUMENTATI ON — Many software manufacturersmaintain websites with information t hat may help you t o solve the problem.

P RESS < C TRL > < A L T> < D E L > — In the Close Program window, select theprogram t hat is no longer responding. Then click the End Task button.

TURN TH E COMPUTER OFF — If the comput er does not respond to a keystrokeor a proper shut down (see page 16 ), press the power butt on unt il the computerturns off. Press the power button again to restart the computer. The solid bluescreen appears because you were not able to perform a proper W indowsshutdown. ScanDisk will automat ically run during t he start -up process. Follow

the instructions on the screen.




Internet Connect ion ProblemsI f you have a problem wit h your Dellnet account

E-Mail Problems

Resolving Other Technical Problems

RE V I E W “ SETTING U P DE L L N E T (U.S . O NL Y) ” — See page 12 .

RE V I E W “ MODEM P ROBLEMS ” — See page 26.

TURN OFF CALL WA I T I N G ( CATCH -PHONE )— See your t elephone directoryfor instructions on deactivating this feature. Then adjust the dial-up networkingconnection properties:

1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Modems icon.3 In the Modems Properties window, click the Dialing Properties button.4 Ensure that To disable call wait ing, dial: is checked and then select t he proper

code according to t he informat ion in your telephone directory.

5 Click the Apply butt on and then click the OK button.6 Close the Modems Properties window.7 Close the Control Panel.

RE V I E W "S E N D I N G AND RE C E I V I N G E- M A I L"— See page 13 .

E NSURE THAT YOU A RE CONNECTED TO TH E I NTERNET — With theOutlook Express e-mail program open, click File . If Work Offline has a check next to it, click the check to remove it and connect to t he Int ernet.

GO TO TH E DEL L SUPPORT WEBSITE — Go to http://support.dell.com forhelp with general usage, installation, and troub leshooting questions.




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Reinstalling Drivers NOTI CE: The Dell support website, http://support.dell.com , and the Dell

Dimension ResourceCD provide approved drivers for Dell computers. I f youinstall drivers obtained from other sources, your computer might not workcorrectly.

Dell installed t he following drivers on your comput er:

• Intel ® Chip Set Updat e Utility Driver — Tells the operat ing system

how to configure certain chips on the system board.• Intel Ultra ATA Storage Driver — Improves data t ransfers from

storage devices like t he hard drive.

• Int egrated In tel 10/100 Eth ernet C ontroller Driver — Enables theoptional built-in NIC to properly communicate on a network.

• ADI SoundMAX 2.0 Integrated Audio Driver — Enables the optionalbuilt-in sound cont roller to produce sound.

• Ot her D rivers — Cont rol th e devices, such as the modem, sound, andvideo cards that might be installed in your computer. For informationon t hose drivers, double-click the Dell Documents icon on t heWindows desktop, click System Information , and then click SystemDocumentation .

Somet imes you can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert t he Dell Dimension ResourceCD into t he CD or DVD drive.

If this is your first time using the ResourceCD , go to step 2. If not, goto step 5.

2 W hen the ResourceCD Installation program starts, follow theprompts on t he screen.

E- M A I L DEL L — Go to http://support.dell.com and then click E-Mail Dell inth e Communicate list. Send an e-mail message to D ell about your problem; youcan expect t o receive an e-mail message from Dell within hours.

C A L L DE L L — If you cannot solve your problem using the Dell support websiteor e-mail service, call Dell for technical assistance (see page 82 ).




3 W hen the InstallShield Wizard Complete window appears, removethe ResourceCD and click Finish to restart the computer.

4 W hen you see the W indows desktop, reinsert the ResourceCD into theCD or DVD drive.

5 At t he Welcome Dell System Owner screen, click Next .

6 If necessary, change the language in t he Language list in the rightcorner of the window.

7 Select your comput er in the System M odel list.

8 Select your operating system in the Operatin g System list.

9 Select t he t ype of device in t he Device Type list.

10 Select Drivers in the Topic list.

If a particular driver is not listed, then that driver is not required byyour operat ing system.

NOTI CE: The Dell Dimension ResourceCD contains drivers for devices thatare not part of your computer. Only reinstall the specific drivers for hardwareincluded in your computer. Otherwise your computer might not work correctly.

11 Click the name of the driver that you want to reinstall.

Reinstalling Windows 98NOTI CE: The operating system CD provides options for reinstalling yourWindows 98 Second Edition operating system. The options can potentiallyoverwri te files installed by Dell and possibly affect programs installed on yourhard drive. Therefore, Dell does not recommend that you reinstall youroperati ng system unless instr ucted to do so by a Dell technical supportrepresentative.

NOTI CE: To prevent confl icts with Windows 98, you must disable any vir usprotection software installed on your computer before you reinstallWindows98.

1 Turn on t he comput er and ent er the system setup program as directedby a Dell technical support representative (see page 82 ).

2 In t he system setup program Boot menu, write down the bootsequence, and then change it so that t he CD or DVD drive boots first,as directed by a Dell technical support representative. Then place theoperating system C D in t he CD or DVD drive and close the drive tray.




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The computer restarts.

4 At t he Welcome window, click OK.

5 Double-click Refresh Windows OS .

6 Click OK.

7 Click OK again.

8 Remove the operating system C D from t he C D or DVD drive and

click OK to restart your computer.The Get tin g ready to run Windows for the first t ime screen appears.

9 If the mouse tutorial starts, press < Esc> to exit and t hen press y.

10 Click the regional sett ing closest t o where you live and click Next .

11 Click your keyboard layout and click Next .

12 In the User Information window, type your name and, if applicable,company name, and then click Next .

The Name field must be completed; th e Company Name field isoptional.

The License Agreement window appears.

13 Click I accept t he Agreement , and then click Next .

14 Type the W indows product key in the fields provided, and then click Next .

The product key is the bar code number found on th e MicrosoftWindows label, which is located on the side of your computer.

15 In the Date/Time Properties window, adjust the dat e and t imeproperties, click Apply, and then click OK.

Windows 98 updates the system settings and restarts your computer.

16 W hen the Start Wizard appears, click Finish .

The Ent er Windows Password window appears. To cont inue withoutcreating a Windows user name and password, click OK. Otherwise,type your user name and password in the appropriate fields and thenclick OK.




17 If you created a Windows user name and password, type your passwordand click OK.

NOTI CE: Make sure that you reinstall the Intel Chip Set Update Utilitydriver before you reinstall any other drivers.

18 Reinstall the appropriate drivers (see page 34 ).

19 Reenable your virus protection software.

20 Ent er the system setup program as directed by a Dell technical supportrepresentative.

21 In t he system setup program Boot menu, change the boot sequenceback to the original boot sequence, as directed by a Dell technicalsupport representative. Then, exit t he system setup program.

Reinstalling Windows MeNOTI CE: The operating system CD provides options for reinstalling your

Windows Me operating system. The options can potentiall y overwrite filesinstalled by Dell and possibly affect programs installed on your hard drive.Therefore, Dell does not recommend that you reinstall your operating systemunless instructed to do so by a Dell technical support representati ve.

NOTI CE: To prevent conflicts with Windows Me, you must disable any vir usprotection software installed on your computer before you reinstallWindowsMe.

1 Turn on t he comput er and ent er the system setup program as directedby a Dell technical support representative (see page 82 ).

2 In t he system setup program Boot menu, write down the bootsequence, and then change it so that t he CD or DVD drive boots first,as directed by a Dell technical support representative. Then place theoperating system C D in t he CD or DVD drive and close the drive tray.

3 Exit the system setup program.

4 Select Boot From CD -ROM , and then press < Enter> .If you wait too long to make this selection, t he computer aut omat icallyboots from the hard drive. If this occurs, allow the computer to bootcompletely, and then restart it and t ry again.

5 Select Start Windows Setup from C D-ROM , and then press< Enter> .




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7 Select Continue Setup and replace your current operating system ,and then press < Enter> .

8 Press < Enter> again.

ScanDisk automat ically starts and checks your hard drive.

9 Click Next in the Welcome to Windows Me window.

10 Select the d irectory in which W indows resides.

If C:\WINDOWS (recommended) is displayed, select it, and thenclick Next .

If C :\WIND OWS.000 (recommended) is displayed, click Other ,change C:\WINDOWS.000 to C:\WINDOWS , and then click Next .

11 Ensure that Typical is selected, and then click Next .

12 Specify a computer name, workgroup, and computer description, if

desired, and then click Next .13 Select a count ry in the Country/Region window, and then click Next.

14 Specify a time zone in t he Establish Time Z one window, and thenclick Next .

15 Click Finish .

Windows Setup installs necessary files, and then restart s the comput er.

16 Select Boot From Hard Drive , and then press < Enter> .

17 In the User Information window, type your name and, if applicable,company name, and then click Next .

The Name field must be completed; th e Company Name field isoptional.

The License Agreement window appears.

18 Click I accept t he Agreement , and then click Next .

19 Type the W indows product key in the fields provided, and then click Next .

The product key is the bar code number found on th e MicrosoftWindows label, which is located on the side of your computer.




20 Click Finish .

Windows Setup installs additional files, and t hen restarts thecomputer.


Windows Setup installs additional files, and t hen restarts thecomputer.


23 Enter a password in th e En ter Net work Password window, if desired,and then click Next .

24 Remove the operating system C D from t he C D or DVD drive.

25 Ent er the system setup program as directed by a Dell technical supportrepresentative.

26 In t he system setup program Boot menu, change the boot sequenceback to the original boot sequence, as directed by a Dell technicalsupport representative. Then, exit t he system setup program.

Reinstalling Windows 20001 Insert the operating system C D int o the CD or DVD drive.

2 Shut down the computer.

3 Start the computer.4 Press any key when the Press any key to boot from CD message

appears on the screen.

5 W hen the Windows 2000 Setup screen appears, ensure that the Tosetup Win2000 now, press ENTE R option is highlighted. Then p ress< Enter> .

6 Read the information in the License Agreement screen, and t hen press< F8> to continue.

7 W hen the Windows 2000 Professional Setup screen appears, use thearrow keys to select the Windows 2000 partition option that you want.To continue, press the key specified in the partition option that youchose.




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l l . c o m 8 W hen the Windows 2000 Professional Setup screen reappears, use

the arrow keys to select t he type of filing system that you want

Windows 2000 to use, and then press < Enter> .9 Press < Enter> again to restart your comput er.

10 Click Next when t he Welcome to the Windows 2000 Setup Wizardscreen appears.

11 W hen the Regional Set tin gs screen appears, select the settings foryour locale, and then click Next .

12 Ent er your name and organization in the Personalize Your Soft warescreen, and then click Next .

13 W hen prompted, enter t he W indows product key, which is printed onthe Microsoft label on your computer. Then click Next .

14 W hen the Computer Name and Admin istrator Password screenappears, enter a name for your computer and a password, if desired.Then click Next .

15 Enter the date and time in the Dat e and Time Settin gs screen, andthen click Next .

Windows 2000 now begins to install its components and configure thecomputer.

16 W hen the Complet ing the Windows 2000 Setup Wizard screenappears, remove the CD from t he drive, and t hen click Finish .

The computer automatically restarts.



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S E C T I O N 3

A d di n g Par t s

Removing the Computer Cover

Looking Inside Your Computer

Adding CardsRemoving Cards

Adding Memory

Adding a Second Hard Drive

Adding Other Drives

Replacing the Computer Cover



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CAUTION: Bef ore you begin any of t he procedures in t his sect ion,f ollow the safety i nst ruct ions on page 7 .

NOTI CE: To disconnect a network cable, first unplug the cable from yourcomputer and then unplug it from the network jack.

1 Turn off the computer and devices, and disconnect th em from theirelectrical outlets.

2 Briefly press the power but ton.

Pressing the power but ton when t he comput er is not connected t o anelectrical outlet discharges residual electricity and can help preventsystem board damage.

3 Lay the comput er on its right side, with the foot off the edge of thework surface.

4 Loosen the t humbscrew.

CAUTION: To prevent cuts, keep your hands clear of the metaledges on t he comput er as you sli de back t he cover.

t um screw

latches (2)

foot front ofcomputer



Addi ng Part s 43

5 Face the front of the computer. Use your thumbs t o press in bothlatches while pushing the cover backward. Move the cover back

slightly, and then lift it straight up.If necessary, use both hands and work one side at a t ime.

Looking Inside Your Computer CAUTION: Bef ore you begin any of t he procedures in t his sect ion,

f ollow the safety i nst ruct ions on page 7 .

fansystem board

hard drive

filler brackets forempty card slots

drive cage

drive cablepower ca espower supply

bracket for secondhard drive



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In the illustration, t he t ext in parentheses indicates how items are ident ifiedon the system board.

microprocessorconnector (CPU)

PCI cardconnectors

floppy driveconnector (FLOPPY)

second hard driveconnector (SEC IDE)

memory connectors(DIMM 1, DIMM 2)

configuration jumper(BIOS CONF)

fan connector(FAN 2)

auxiliary powerconnector (AUXPOWER)

AGP card connector(AGP)

battery socket(BATTERY)

speaker phoneconnector(TELEPHONY)*

speaker

CD drive soundconnector (CD IN)*

first hard driveconnector (PRI I DE)

main powerconnector (POWER)

* For computers with built-in sound

auxil iary sound-inconnector (AUX IN)*

power light(STB LED)

control panelconnector (J8C3)



Addi ng Part s 45

Adding Cards CAUTION: Bef ore you begin any of t he procedures in t his sect ion,

f ollow the safety i nst ruct ions on page 7 .

Install only PCI cards in your compu ter. Before installing a card, make surethat a slot is available for it.


1 Turn off the computer and devices, and disconnect th em from their

electrical outlets.2 Briefly press the power but ton.


3 Remove the computer cover (see page 42 ).

4 Unscrew and remove the filler bracket for the card slot you want to use.

filler bracket



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system board connector. Gent ly rock the card int o the connector unt ilit is fully seated.

If the card is full-length, insert the front end of the card into thecorresponding card guide at the front of the comput er as you insert thecard into its connector.

card

cardconnector

system boardconnector

card guide

M k h h d i f ll d d h i b k i i hi h



Addi ng Part s 47

Make sure that the card is fully seated and t hat its bracket is within thecard slot .

6 Secure the bracket on the end of the card with the screw you removedin step 2.

7 Connect any cables required for the card as described in the carddocumentation.

8 Replace the computer cover (see page 71 ).

NOTI CE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer.

9 Plug your comput er and devices into t heir electrical out lets, and turnthem on.

10 Install any drivers required for the card as described in the carddocumentation.

fully seated not fully seated

bracket caughtoutside of slot

bracket within slot

m R i C d



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4 Disconnect any cables connected to t he card.

5 Remove the screw from the card bracket.

6 Grasp the card by its top corners, and lift it from the system board.

7 If you are removing the card permanent ly, reinstall a filler bracket.



9 Plug your comput er and devices into their electrical out lets, and turnthem on.

Adding Memory HINT: Memorypurchased from Dell iscovered under your

computer warranty.


You can increase your comput er memory by installing memory modules onthe system board. See page 75 for information on t he t ype of memorysupported by your computer.



2 Briefly press the power but ton



Addi ng Part s 49


Pressing the power but ton when t he comput er is not connected t o an

electrical outlet discharges residual electricity and can help preventsystem board damage.


4 Press out the securing clip at each end of the memory connector.

5 Align the notches on t he bot tom of the module with the crossbars inthe connector.

NOTI CE: To avoid breaking the memory module, do not press near the middleof the module.

6 Insert the modu le straight down int o the connector, making sure th atit fits int o the vertical guides at each end of the connector. Press firmlyon th e ends unt il the memory module snaps into place.

If you insert the module correctly, the securing clips snap into thecutouts at each end of the module.

To remove a memory module, press out the securing clip at each endof the memory connector until t he m emory module d isengages fromthe connector.

securing

clips (2)

notches (2)

4.

5.

6.

memory module

cutouts (2)

connector

m 7 Replace the computer cover (see page 71 ).



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NOTI CE: To connect a network cable, first plug the cable in to the network

jack and then plug it in to the computer.8 Plug your comput er and devices into their electrical out lets, and turn

them on.

Adding a Second Hard Drive CAUTION: Bef ore you begin any of t he procedures in t his sect ion,

f ollow the safety i nst ruct ions on page 7 .Your computer includes one hard drive. To add a second hard drive, performthe following steps.






4 Press in the tabs, and swing the front panel away from the computer.



Addi ng Part s 51

, g p y p

tabs (3)frontpanel

o m 5 Remove the screws securing the drive bracket, and lift the bracket out



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of the computer.

6 Orient the new drive with its circuit board facing the inside of thebracket. Align t he bracket tabs with the two tab holes in t he side of thedrive, and rotate t he drive into the bracket. Then secure the screw.

screws (2)

drive bracket

.



Addi ng Part s 53

7 Align the bracket t abs with the slots in the comput er, and slide t hebracket into place. Secure the bracket with t he screws you removed instep 5 .

8 Connect a power cable to the drive.

screw

tabs (2)

brackettab holes (2)

circuit board

power cable frompower supply

o m NOTI CE: Match the colored strip on the cable with pin 1 on the drive.



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9 Locate the extra connector on the wide cable attached to your first

hard drive. Att ach the connector to th e new hard drive.

10 Insert t he front panel hooks into the computer slots, and snap thefront panel back onto t he comput er.

cable

pin 1



Addi ng Part s 55



12 Plug your comput er and devices into t heir electrical out lets, and turnthem on.

13 See the drive documentation for instruct ions on installing any softwarerequired for drive operat ion.

tabs (3)

hooks (3 sets)

front panel

slots (3)

c o m Adding Other Drives



56 Addi ng Part s

w w w .

d e

l l . c o m

| s u p p o r

t . d

e l l .

gYour computer includes a floppy drive and eit her a CD or DVD drive. Youcan add drives, such as Zip drives and C D-RW drives, using the proceduresin the following sections.

5.25-Inch Devices

HINT: You needadditional hardware, suchas a mounting kit, toinstall a 3.5-inch drive ina 5.25-inch bay.










Addi ng Part s 57

5 Disconnect the two cables from the drive installed in the drive cage.Put a piece of tape on the wide cable connector to help you correctlyreatt ach it later.

tabs (3)frontpanel

l. c o m 6 Remove the screw from t he side of the drive cage. Pull the drive cage

toward you to un lock it from the comput er. Then lift out the drive



58 Addi ng Part s

w w w .

d e

l l . c o m

| s u p p o r

t . d

e l l .

y pcage.

7 Press in the t wo tabs on the insert, and rotate the insert t oward you toremove it.

screw

drive cage



Addi ng Part s 59

8 Slide the new drive into the bay, and secure the drive with the threescrews.

9 With the slots on the drive cage extending slightly beyond the front of the computer, lower the drive cage and slide it toward the back of thecomputer unt il the cage locks into place.

insert

tabs (2)

screws (3)

slots (6)

ll . c

o m 10 Connect a power cable to each drive.



60 Addi ng Part s

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d e

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| s u p p o r

t . d e

l l

NOTI CE: When you attach the extra connector to the new drive in the

following step, match the colored strip on the cable with pin 1 on the drive.


11 Remove the tape from the wide cable connector and reatt ach theconnector to t he original drive. Locate t he extra connector on t he



Addi ng Part s 61

cable and at tach it to t he new drive.

cablepin 1

l l . c o m 12 Insert t he front panel hooks into the computer slots, and snap the

front panel back onto t he comput er.



62 Addi ng Part s

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d e

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| s u p p o r

t . d

e l



14 Plug your comput er and devices into their electrical out lets, and turnthem on.

15 See the drive document ation for instruct ions on installing any softwarerequired for drive operat ion.

tabs (3)

hooks (3 sets)

front panel

slots (3)

3.5-I nch Devices

CAUTION: Bef ore you begin any of t he procedures in t his sect ion,



Addi ng Part s 63

f ollow the safety i nst ruct ions on page 7 . NOTI CE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network jack.






tabs (3)frontpanel

e l l . c o m HINT: You must remove

the upper insert to removethe lower insert.

5 From t he back of the front panel, press the tab on the insert for the bayyou plan to use.



64 Addi ng Part s

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| s u p p o r

t . d

e

6 Disconnect the two cables from the drive installed in the drive cage.Put a piece of tape on the wide cable connector to help you correctly

reatt ach it later.

tab

insert

7 Remove the screw from the side of the drive cage. Pull the drive cagetoward you t o unlock it from t he comput er. Then lift out the drivecage.



Addi ng Part s 65

cage.

screw

drive cage

e l l . c o m 8 Remove the metal plate from the selected bay by working the plate

back and forth to break the perforations around t he edges.



66 Addi ng Part s

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d e

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| s u p p o r

t . d

9 To install a new drive in t he lower 3.5-inch bay, slide the drive into t hebay and secure it with th ree screws.

screws (3)

slots (6)

To install a new drive in t he upper 3.5-inch bay, first remove the1/4-inch screw and drive bracket from the drive cage. Attach the newdrive to the bracket with two drive screws on the right side. Then



Addi ng Part s 67

slide the drive into t he drive bay and secure it t o th e drive cage withone 1/4-inch screw on each side.

HINT: Be sure to removethe 1/4-inch screw on theright side of the drivecage.

10 With the slots on the drive cage extending slightly beyond the front of the computer, lower the drive cage and slide it toward the back of thecomputer unt il the cage locks into place.

11 Connect a power cable to each drive.

drive screws (2)

1/4-inchscrews (2)

slots (6)

drive bracket

e l l . c o m



68 Addi ng Part s

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e l l . c o m

| s u p p o r

t . d

NOTI CE: When you attach the extra connector to the new drive in thefollowing step, match the colored strip on the cable with pin 1 on the drive.


12 Remove the tape from the wide cable connector and reatt ach theconnector to t he original drive. Locate t he extra connector on t hecable and at tach it to t he new drive.



Addi ng Part s 69

cablepin 1

d e

l l . c o m 13 Insert t he front panel hooks into the computer slots, and snap the

front panel back onto t he comput er.



70 Addi ng Part s

w w w . d

e l l . c o m

| s u p p o r

t .


NOTI CE: To connect a network cable, first plug the cable in to the network

jack and then plug it in to the computer.15 Plug your comput er and devices into their electrical out lets, and turn

them on.

16 See the drive’s documentation for instructions on installing anysoftware required for drive operat ion.

tabs (3)

hooks (3 sets)

front panel

slots (3)

Replacing t he Computer Cover CAUTION: Bef ore you begin any of t he procedures in t his sect ion,

f ll h f i i 7



Addi ng Part s 71

f ollow the safety i nst ruct ions on page 7 . NOTI CE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network jack.




3 Make sure that all cables are connected. Fold cables out of the way.

4 Make sure that no tools or extra parts (like screws) are left inside thecomputer.

5 From the back of the computer, slide the cover forward unt il it locksinto place.

6 Tight en the thumbscrew on the back of the computer (see page 42 ).

7 2

A d d i n

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w w w. d el l . c o m | su p po r t . d el



P ar

t s



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om |

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c om

S E C T I O N 4

A p p e n d i xSpecifications

Standard Settings

Contacting Dell

Regulatory Information

Warranty and Return Policy Information

t . d e

l l . c o m Specifications

Microprocessor



74 Appendix

w w w . d

e l l . c o m

| s u p p o r Microprocessor

Microprocessor type Intel ® Pentium ® III microprocessor

L1 cache 32 KB (16-KB data cache; 16-KB instructioncache)

L2 cache 256-KB Advanced Transfer Cache thatresides in the processor core. The L2 cacheruns at the processor internal clock speed.

Math coprocessor internal to microprocessor

Syst em Inf ormat ion

System chip set Intel 815E

DMA channels seven

Interrupt levels 15System BIOS chip 4 Mb (512 KB)

Expansion Bus

Bus types PCI (version 2.2) and AGP (version 2.0)

Bus speed AGP: 66 MHz; PCI: 33 MHz

AGP connector one universal connector that supports AGP2X or 4X expansion cards

AGP connector size 132 pins

AGP connector data width(maximum)

32 bits

PCI connectors five

PCI connector size 124 pins

PCI connector data width(maximum)

32 bits

Memory

Architecture non-ECC PC133 SDRAM



Appendix 75

Memory connectors two; gold contacts

Memory capacities 64, 128, and 256 MB (non-ECC)

Minimum memory 64 MB (non-ECC)

Maximum memory 512 MB (non-ECC)

Frequency 133 MHz

Clock cycle 7.5 ns (supports 4 clocks only)

CAS latency 3

SPD revision 1.2 A

Buffering unbuffered

Voltage 3.3 V

Data bus width 64 bits

Drives

Externally accessible:

Mini tower chassis two 5.25-inch bays

th ree 3.5-inch bays

Desktop chassis two 5.25-inch baystwo 3.5-inch bays

Int ernally accessible two bays for 1-inch–high EIDE hard drives

Available devices ATA-66 or ATA-100 Ultra DMA hard drives,CD drives, DVD drives, CD-RW drives, andZip d rives

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible

Parallel 25-hole connector (bidirectional)

Video 15-hole connector on an AGP video card

r t . d e

l l . c o m

Audio 1 th ree miniature jacks for line in, line out ,and microphone

NIC2

RJ45 connector th at supports 10BASE-T and100BASE T Ethernet standards



76 Appendix

w w w . d

e l l . c o m

| s u p p o r 100BASE-T Ethernet standards

Keyboard 6-pin mini-DIN connector

Mouse 6-pin mini-DIN connector

MIDI/game 1 15-pin connector

USB two USB-compliant connectors

Internally accessible:

Primary EIDE channel 40-pin connect or on PC I local bus

Secondary EIDE channel 40-pin connector on PCI local bus

Floppy drive 34-pin connector

1 Available in integrated audio systems only2 Available in integrated NIC systems only

Video

Video type AGP 2.0 video card (4X or 2X; seemanu facturer's specifications)

Audio

Audio type 1 ADI SoundMAX 2.0 Integrated AudioDriver (ADI 1885 chip set)

1 Available in integrated audio systems only

NI C

NIC type 2 Integrated Intel 10/100 Ethernet Cont rollerDriver (Intel 82562ET chip set)

2 Available in integrated NIC systems only

Controls and Lights

Reset control push button

Power control push button

Power light green

Hard-drive access light green

Network light s (optional) green and yellow



Appendix 77

Diagnost ic code light s four bicolor (yellow and green) locat ed onback panel

Power

DC power supply:

Wattage 200 W

Heat dissipation 778 BTU (fully loaded computer withoutmonitor)

Voltage (switch-selectable on back panel)

90 to 135 V at 60 Hz;180 to 265 V at 50 Hz;100 V at 50 t o 60 Hz for Japanese comput ers

Backup battery 3-V CR2032 coin cell

Physical

Mini tower chassis:

Height x Widt h x Dept h 43.69 x 20.32 x 44.45 cm(17.2 x 8 x 17.5 inches)

Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)

Desktop chassis:Height x Width x Dept h 16 x 42.42 x 44.45 cm

(6.3 x 16.7 x 17.5 inches)

Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)

Environmental

Temperature:

Operating 10 ° to 35 ° C (50 ° to 95 ° F)3

Storage –40 ° to 65 ° C (–40 ° to 149 ° F)

Relative humidity 20% to 80% (noncondensing)

o r

t . d e

l l . c o m

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min

Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min



78 Appendix

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e l l . c o m

| s u p p o

Standard SettingsThe system setup program contains the standard settings for yourcomputer.

NOTI CE: Unless you are an expert computer user, don’t change the settingsfor this program. Certain changes might make your computer work i ncorrectly.

See the following figure for an example of the Main screen of the program.

Maximum shock:

Operating left side (for mini tower orientation) andbott om half-sine pu lse with a change invelocity of 50.8 cm/sec (20 inches/sec)

Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft) 3

Storage –15.2 to 10,600 m (–50 to 35,000 ft)

3 At 35°C (95°F), t he maximum operating alt it ude is 914 m (3000 ft)



Appendix 79

Viewing Set t ings

1 Turn on (or restart) your computer.

2 W hen t he blue Dell logo appears, press < Del> immediately.

If you wait too long and the operating system logo appears, cont inue towait unt il you see the W indows desktop. Then shut down yourcomputer and t ry again.

Syst em Setup ScreensThe system setup screens are organized into th e following sections:

• The menu bar at t he top provides access to the m ain program screens:

– Main provides settings for the basic computer configuration.

– Advanced provides detailed settings for some computer features.

– Security provides indications and settings for user and setuppasswords.

– Boot provides information about how the computer starts.

– Exit provides selections for saving and loading the programsettings.

o r t .

d e

l l . c o m • The left side lists configuration options and t heir settings for the

hardware installed in your comput er.

You can change settings enclosed in brackets, but not t hose that aregrayed out . Opt ions identified by an arrowhead (> ) provide access to

b



80 Appendix

w w w . d

e l l . c o m

| s u p p submenus.

• The top-right side displays help information for a highlighted option.

• The bottom-right side lists keys and their functions for the displayedscreen.

Clearing Forgot t en PasswordsIf you forget your user or setup password, you cannot operate your comput eror change settings in the system setup program until you clear the forgottenpassword(s).

NOTI CE: The following procedure resets all standard settings for yourcomputer. Before proceeding, record or print (by pressing < Print Screen> ) allcurrent settings so that you can restore them when you finish this procedure.


2 Locate jumper BIOS CONF on t he system board (see page 44 ) andmove the jumper plug so that p ins 2 and 3 are jumpered.

3 Replace the computer cover (see page 71 ), plug your comput er into anelectrical outlet , and turn on the computer.

4 Press < Enter> at the Maintenance screen and then click Yes to clear

all passwords.

5 Press < F10> to save your changes and exit t he system setup program.

6 Remove the computer cover again.

7 Move the jumper plug so that p ins 1 and 2 are jumpered (standardsetting).

8 Replace the computer cover, plug your computer into an electricaloutlet, and tu rn on the computer.

Replacing the Bat t ery

A coin-cell batt ery maintains computer configuration, dat e, and timeinformation. The battery can last several years.

If you have to repeatedly reset t ime and date informat ion after turning onthe comput er, replace the bat tery.

CAUTION: A new battery can explode if it is incorrectly installed.Replace the 3-V CR2032 battery only with the same or equivalentt ype recommended by t he manuf actur er Discard used bat t eries



Appendix 81

t ype recommended by t he manuf actur er. Discard used bat t eriesaccording to the manufacturer’s instructions.

1 Record all the screens in the system setup program so that you canrestore the correct sett ings in step 6.


NOTI CE: To avoid damage to the system board while you pry the batteryloose, be sure to insert the plasti c screwdriver between the battery and thesocket (not the system board).

3 Locate th e batt ery socket (see page 44 ) and pry the batt ery out of itssocket with your fingers or with a plastic screwdriver.

4 Insert the batt ery into t he socket with t he side labeled “+ ” facing up.

5 Replace the computer cover (see page 71 ), and plug your comput erand devices into their electrical outlets.

6 Access the system setup program and restore the sett ings you recorded

in step 1.

battery socket(BATTERY)

battery

p o r t .

d e

l l . c o m Contacting Dell

HINT: Toll-free numbers

are for use within thecountry for which they areli t d

W hen you need t o contact Dell, use the telephone numbers, codes, and

electronic addresses provided in the following tables. If you need assistancein determining which codes to use, contact a local or an internat ional



82 Appendix

w w w

. d e

l l . c o m

| s u p p listed.

operator.

Contact Numbers and Addresses

Count ry (Cit y)I nt ernati onal Access CodeCount ry CodeCit y Code

Department Name or Service Area,Website and E-mail Address

Area Codes,Local Numbers, and

Toll Free Numbers

Australia (Sydney)

Int ernational Access Code: 0011

Count ry Code: 61

City Code: 2

Home and Small Business 1-300-65-55-33

Government and Business toll free: 1-800-633-559

Preferred Accounts Division (PAD) toll free: 1-800-060-889

Customer Care toll free: 1-800-819-339

Corporate Sales toll free: 1-800-808-385

Transaction Sales toll free: 1-800-808-312

Fax toll free: 1-800-818-341

Austria (Vienna)


Count ry Code: 43

City Code: 1

Home/Small Business Sales 01 795 67602

Home/Small Business Fax 01 795 67605

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 01 491 04 0

Website: http://support.euro.dell.com

E-mail: [email protected]

Belgium (Brussels) Technical Support 02 481 92 88

Count ry (Cit y)I nt ernati onal Access CodeCount ry Code

Cit y Code

Depart ment Name or Servi ce Area,Website and E-mail Address


Toll Free Numbers



Appendix 83

International Access Code: 00

Count ry Code: 32

City Code: 2

Customer Care 02 481 91 19

Home/Small Business Sales toll free: 0800 16884

Corporate Sales 02 481 91 00

Fax 02 481 92 99



E-mail: tech_be@ dell.com

Brazil


Count ry Code: 55

City Code: 51

Customer Support, Technical Support 0800 90 3355

Sales 0800 90 3366

Website: ht tp://www.dell.com/br

Brunei

Count ry Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York, Ontario)


Automated Order-Status System toll free: 1-800-433-9014

Aut oTech ( Aut om at ed t ech nical support ) t oll free: 1-800-247-9362

Cust omer Care (From outside Toront o) toll free: 1-800-387-5759

Customer Care (From within Toronto) 416 758-2400Customer Technical Support toll free: 1-800-847-4096

Sales (Direct Sales—from ou tside Toron to) toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto) 416 758-2200

Sales (Federal government, education, andmedical)

toll free: 1-800-567-7542

Sales (Major Accounts) toll free: 1-800-387-5755

TechFax toll free: 1-800-950-1329

Chile (Santiago)

Count ry Code: 56

City Code: 2

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

p o r t . d

e l l . c o m

C hina (Xiamen) Technical Support toll free: 800 858 2437


Cit y Code



Toll Free Numbers



84 Appendix

w w w

. d e

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| s u p

Count ry Code: 86

City Code: 592

Customer Experience toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts toll free: 800 858 2999

Czech Republic (Prague)


Count ry Code: 420

City Code: 2

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax 02 22 83 27 14

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11



Denmark (Horsholm)


Count ry Code: 45

Technical Support 45170182

Relational Customer Care 45170184

Home/Small Business Customer Care 32875505

Switchboard 45170100

Fax Tech nical Su pport (Upplan ds Vasby, Sweden) 46 0 859005594

Fax Switchboard 45170117

Website: http://support.euro.dell.comE-mail: den_support@ dell.com

E-mail Support for Servers:[email protected]

Finland (Helsinki)


Count ry Code: 358

City Code: 9

Technical Support 09 253 313 60

Technical Support Fax 09 253 313 81

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax 09 253 313 99



E-mail: fin_support@ dell.com

France (Paris/Montpellier) Home and Small Business


Cit y Code



Toll Free Numbers



Appendix 85


Count ry Code: 33

City Code: (1) (4)

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Alternative) 04 99 75 40 00

Sales 0825 004 700

Fax 0825 004 701



Corporate



Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax 01 55 94 71 01



Germany (Langen)International Access Code: 00

Count ry Code: 49

City Code: 6103

Technical Support 06103 766-7200Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000



p p o r t . d

e l l . c o m

Hon g Kong Technical Support toll free: 800 96 4107


Cit y Code



Toll Free Numbers



86 Appendix

w w w

. d e

l l . c o m

| s u p


Count ry Code: 852


Transaction Sales toll free: 800 96 4109

Corporate Sales toll free: 800 96 4108

Ireland (C herrywood)


Count ry Code: 353

City Code: 1


Home User Customer Care 01 204 4095

Small Business Customer Care 01 204 4026

Corporate Customer Care 01 204 4003

Sales 01 286 0500

SalesFax 01 204 0144

Fax 0870 907 5590



E-mail: dell_direct_support@ dell.com

Italy (Milan)


Count ry Code: 39

City Code: 02

Home and Small Business



Fax 02 696 821 13

Switchboard 02 696 821 12Website: http://support.euro.dell.com

E-mail: web_it_tech@ dell.com

Corporate



Fax 02 575 035 30



E-mail: web_it_tech@ dell.com

Japan (Kawasaki) Technical Support (Server) toll free: 0120-1984-35


Cit y Code



Toll Free Numbers



Appendix 87


Count ry Code: 81

City Code: 44

Technical Support (Dimension™ and Inspiron™)

Technical Support Outside of Japan (Dimensionand Inspiron)

toll free: 0120-1982-26

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™and Lat itud e™)

Technical Support Out side of Japan (D ellPrecision, Opt iPlex, and Latit ude)

toll free: 0120-1984-33

81-44-556-3894

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Home and Small Business Group Sales 044 556-3344

Business Sales Division (up to 400 employees) 044 556 1465

Preferred Accounts Division Sales (over 400employees)

044 556-3433

Large Corporate Accounts Sales (over 3500employees)

044 556-3430

Government, Education, and Medical Sales 044 556 3345

Dell Global Japan 044 556 3469

Individual User 044 556 1760

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: http://support.jp.dell.com

Korea (Seoul)


Count ry Code: 82

City Code: 2

Technical Support toll free: 080-200-3800

Sales toll free: 080-200-3777

Customer Service (Seoul, Korea) 2194-6220


Fax 2194-6202

Switchboard 2194-6000

u p p o r t . d

e l l . c o m

Latin America Customer Technical Support (Austin, Texas,U.S.A.)

512 728-4093


Cit y Code



Toll Free Numbers



88 Appendix

w w w

. d e

l l . c o m

| s u U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and CustomerService)(Aust in, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600or 512 728-3772

Luxembourg


Count ry Code: 352

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00



Macau

Count ry Code: 853

Technical Support toll free: 0800 582


Transaction Sales toll free: 0800 581

Malaysia (Penang)


Count ry Code: 60

City Code: 4

Technical Support toll free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll free: 1 800 888 202

Corporate Sales toll free: 1 800 888 213

Mexico


Automated O rder-Status System (Austin, Texas,U.S.A.)

512 728-0685


Cit y Code



Toll Free Numbers



Appendix 89


Count ry Code: 52

City Code: 5

)

AutoTech (Automated technical support) (Austin,Texas, U.S.A.)

512 728-0686

Customer Technical Support 525 228-7870

Sales 525 228-7811

or toll free: 91-800-900-37or toll free: 91-800-904-49

Customer Service 525 228-7878

Main 525 228-7800

Netherlands (Amsterdam)


Count ry Code: 31

City Code: 20



Home/Small Business Sales toll free: 0800-0663

Home/Small Business Sales Fax 020 682 7171

Corporate Sales 020 581 8818

Corporate Sales Fax 020 686 8003

Fax 020 686 8003




New Zealand


Count ry Code: 64

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax 0800 441 566

u p p o r t . d

e l l . c o m

Norway (Lysaker)


Technical Support 671 16882

Relational Customer Care 671 17514


Cit y Code



Toll Free Numbers



90 Appendix

w w w

. d e

l l . c o m

| s Int ernational Access Code: 00

Count ry Code: 47

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594

Fax Switchboard 671 16865




Poland (Warsaw)


Count ry Code: 48City Code: 22



Sales 22 57 95 999Fax 22 57 95 998



E-mail: pl_support@ dell.com

Portugal


Count ry Code: 35


Customer Care 800 300 415 or35 800 834 075

Sales 800 300 410 or800 300 411 or800 300 412 or

351 214 220 710

Fax 35 121 424 01 12

E-mail: es_support@ dell.com

Singapore (Singapore)


Count ry Code: 65

Technical Support toll free: 800 6011 051




South Africa (Johannesburg)

International Access Code:




Cit y Code



Toll Free Numbers



Appendix 91

09/091

Count ry Code: 27

City Code: 11

Sales 011 709 7700

Fax 011 706 0495



E-mail: dell_za_support @dell.com

Southeast Asian and PacificCountries

Customer Technical Support, Customer Service,and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)


Count ry Code: 34

City Code: 91

Home and Small Business



Sales 902 118 541Switchboard 902 118 541

Fax 902 118 539



Corporate




Fax 91 722 95 83



s u p p o r t . d

e l l . c o m

Sweden (Up plands Vasby)



Relational Customer Care 08 590 05 642


Cit y Code



Toll Free Numbers



92 Appendix

w w w

. d e

l l . c o m

| s

Count ry Code: 46

City Code: 8

Home/Small Business Customer Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185



E-mail Support for Latitude and Inspiron:[email protected]

E-mail Support for OptiPlex: [email protected]


Switzerland (Geneva)


Count ry Code: 41

City Code: 22

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax 022 799 01 90




Taiwan


Count ry Code: 886


Technical Support (Servers) toll free: 0080 60 1256


or 0800 33 556


or 0800 33 555Thailand


Count ry Code: 66


Customer Support (Penang, Malaysia) 604 633 4949

Sales toll free: 0880 060 09

U.K. (Bracknell)


Technical Support (Corporate/PreferredAccounts/PAD [1000+ employees])

0870 908 0500


Cit y Code



Toll Free Numbers



Appendix 93

Count ry Code: 44

City Code: 1344

Technical Support (Direct/PAD and General) 0870 908 0800

Global Accounts Customer Care 01344 723186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 0870 908 0500

Preferred Accounts (500-5000 employees)Customer Care

01344 723196

Central Government Customer Care 01344 723193

Local Government Customer Care 01344 723194

Home/Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860456


E-mail: dell_direct_support@ dell.com

s u p p o r t . d

e l l . c o m

U.S.A. (Austin , Texas)


Automated Order-Status System toll free: 1-800-433-9014

AutoTech (for portable and desktop computers) toll free: 1-800-247-9362


Cit y Code



Toll Free Numbers



94 Appendix

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|

Returning I t ems for Warranty Repair or Credit

Prepare all items being retu rned, whether for repair or credit, as follows:

1 Call Dell to obt ain an authorization number, and write it clearly andprominent ly on the out side of the box.

2 Include a copy of the invoice and a letter describing the reason for thereturn.

3 Include any accessories that belong with the item(s) being returned(power cables, CDs, guides, and so on) if the return is for credit.

Count ry Code: 1 Dell H ome and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return MaterialAuthorization Numbers)

toll free: 1-800-624-9896

Customer Technical Support (Home sales

purchased via ht tp ://www.dell .com )

toll free: 1-877-576-3355

Customer Service (Credit Return AuthorizationNumbers)

toll free: 1-800-624-9897

National Account s (systems purchased by established D ell national accounts[have your account num ber handy], medical institut ions, or value-added resellers[VARs]):

Customer Service and Technical Support (ReturnMaterial Authorization Numbers)

toll free: 1-800-822-8965

Public Americas Internat ional (systems purchased by governmental agencies[local, state, or federal] or educational institutions):

Customer Service and Technical Support (ReturnMaterial Authorization Numbers)

toll free: 1-800-234-1490

Dell Sales toll free: 1-800-289-3355

or toll free: 1-800-879-3355

Spare Parts Sales toll free: 1-800-357-3355

DellWare™ toll free: 1-800-753-7201

Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005



| s u p p o r t . d

e l l . c o m If necessary, consult a Dell Technical Support represent ative or an

experienced radio/television t echnician for addit ional suggestions. You mayfind t he FCC Interference Handbook, 1986 , to be helpful. It is available from

the U.S. Government Printing O ffice, Washington, D C 20402, Stock No. 004-000-00450-7 or on the World Wide Web atht tp ://www.fcc.gov/cib/Publicat ions/tvibook.htm l .



96 Appendix

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|Dell computer systems are designed, tested, and classified for theirintended electromagnet ic environment . These electromagneticenvironment classifications generally refer to t he following harmonizeddefinitions:

• Class A is typically for business or industrial environment s.

• Class B is typically for residential environments.

Informat ion Technology Equipment (ITE) , including peripherals,expansion cards, printers, input/output (I/O) devices, monitors, and so on,that are integrated into or connected to the system should match theelectromagnetic environment classification of the computer system.

A Not ice About Shielded Signal C ables: Use only shielded cables forconnect ing peripherals to any Dell device to reduce the possibilit y of int erference with radio communicat ions services. Using shielded cablesensures that you maint ain t he appropriate EM C classification for theint ended environment . For parallel print ers, a cable is available from Dell.If you prefer, you can order a cable from D ell on th e World Wide Web atht tp ://www.dell.com/product s/dellware/ind ex.htm.

Most D ell comput er systems are classified for Class B environments. Todetermine the elect romagnet ic classification for your system or device, referto the following sections specific for each regulatory agency. Each sectionprovides country-specific EMC/EMI or product safety information.

FCC Notices (U.S. Only)Most Dell computer systems are classified by the Federal Communications

Commission (FC C) as Class B digital devices. However, the inclusion of certain options can change the rating of some configurations to Class A. Todetermine which classification applies to your computer system, examine allFCC registrat ion labels located on t he bot tom or back panel of your



Appendix 97

g p ycomputer, on card-mounting brackets, and on the cards themselves. If anyone of t he labels carries a Class A rating, your entire system is considered t obe a Class A digital device. If all labels carry an FCC Class B rating asdistinguished by either an FCC ID num ber or the FCC logo, ( ), yoursystem is considered to be a C lass B digital device.

Once you have determined your system’s FCC classification, read theappropriate FC C notice. Note that FCC regulations provide that changesor modifications not expressly approved by Dell could void your aut hority tooperate this equipment.

This device complies with Part 15 of the FC C Rules. Operation is subject t o

the following two condit ions:• This device may not cause harmful interference.

• This device must accept any interference received, includinginterference that may cause undesired operation.

Class A

This equipment has been tested and found t o comply with t he limits for aClass A digital device pursuant to Part 15 of the FCC Rules. These limitsare designed to provide reasonable protection against harmful interferencewhen t he equipm ent is operated in a commercial environment . Thisequipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruct ionmanual, may cause harmful interference with radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case you will be required to correct t he interference atyour own expense.

| s u p p o r t . d

e l l . c o m Class B

This equipment has been tested and found to comply with t he limits for aClass B digital device pursuant t o Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses, and can radiateradio frequency energy and, if not installed and used in accordance with the

f l f h d



98 Appendix

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| manufacturer’s instruction manual, may cause interference with radiocommunications. However, there is no guarantee that interference will notoccur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by

turning the equipment off and on, you are encouraged to try to correct t heinterference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipm ent and t he receiver.

• Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.

• Consult the dealer or an experienced radio/television technician forhelp.

The following informat ion is provided on the device or devices covered inth is document in compliance with FCC regulations:

• Model number: MMS

• Company name: Dell Comput er Corporation

EMC Engineering DepartmentOne D ell WayRound Rock, Texas 78682 USA512-338-4400

Batt ery Disposal

Your compu ter system uses a lith ium-ion battery. The lithium-ionbat tery is a long-life battery, and it is very possible that you willnever need to replace it . However, should you need to replace it ,see page 80.

Do not dispose of the bat tery along with household waste. Cont act yourlocal waste disposal agency for the address of the nearest bat tery depositsite.

NOM I nformat ion (Mexico Only)

The following information is provided on the device(s) described in thisd i li i h h i f h ffi i l M i



Appendix 99

document in compliance with the requirements of the official Mexicanstandards (NOM):

Exporter: Dell Computer CorporationOne Dell WayRound Rock, TX 78682

Importer: Dell Computer de México,S.A. de C .V.Paseo de la Reforma 2620 - 11° PisoCol. Lomas Altas11950 México, D.F.

Ship to: Dell Computer de México,S.A. de C.V. al Cuidado de Kuehne & Nagel deMéxico S. de R.I.Avenida Soles No. 55Col. Peñon de los Baños15520 México, D.F.

Supply voltage: 115/230 VAC

Frequency: 60/50 Hz

C urrent consu mpt ion: 6.0/3.0 A

| s u p p o r t

. d e

l l . c o m Información para NOM (únicamente para México)

La información siguiente se proporciona en el dispositivo o en losdispositivos descritos en este documento, en cumplimiento con losrequisitos de la Norma Oficial Mexicana (NOM):

Exportador: Dell Computer CorporationO D ll W



100 Appendix

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Warranty and Return PolicyInformationDell Computer C orporation (“Dell”) manufactures its hardware productsfrom parts and components that are new or equivalent t o new in accordancewith industry-standard practices. For information about the Dell warrantyfor your computer, see the Tell Me How help file. To open t he file, click theStart button on the Windows desktop, point to Programs—> User’sGuides , and then click Tell Me How .

One Dell WayRound Rock, TX 78682

Importador: Dell Computer de México,S.A. de C .V.

Paseo de la Reforma 2620 - 11° PisoCol. Lomas Altas11950 México, D.F.

Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidadode Kuehne & Nagel de México S. de R.I.Avenida Soles No. 55Col. Peñon de los Baños15520 México, D.F.

Tensión alimentación : 115/230 VACFrecuencia: 60/50 Hz

C on su mo de corrien te: 6.0/3.0 A

I n d e x

A t t b 82 F



I ndex 101

Aaudio. See sound

Bbattery

disposal, 81replacing, 80

BIOS, 78

Ccards

adding, 45connectors, 44removing, 48

CD drivefixing problems, 29

CD -RW driveadding, 56fixing problems, 30

computercrashes, 32

error messages, 21internal parts, 43removing cover, 42replacing cover, 71specifications, 74turning off, 16

contact numbers, 82

coverremoving, 42replacing, 71

crashes, 32

DDellne t , 12

display. See monitor

driversreinstalling, 34

drivesadding, 56fixing problems, 28

DVD drive

fixing problems, 30

Ee-mail

accessing, 12fixing problems, 33

sending and receiving, 12

error messagesstart-up, 21Windows, 31

Ff inding solutions, 18

floppy drive

fixing problems, 28

Hhard d rive

adding, 50fixing problems, 30

help fileaccessing, 20

IInternet

connecting to, 12fixing problems, 33

Kkeyboard

fixing problems, 28

Mmemory

adding, 48connectors, 44removing, 50

messagesstart-up, 21Windows, 31

modemfixing problems, 26

monitorfixing problems 22

RRAM. See memory

regulatory notices, 97

resett ing Dellnet account, 13

ResourceCD, 34

returns 100

Tell Me How help fileaccessing, 20

troubleshooting, 18

turning off the computer, 16

V



102 I ndex

fixing problems, 22

motherboard. See systemboard

mousefixing problems, 27

Nnetwork

fixing problems, 31

Ppassword

changing for Dellnet, 12clearing system setup, 80

powerfixing problems, 20turning off, 16

printerconnecting, 13fixing problems, 25reinstalling driver, 15setting up, 13troubleshooting, 25

programsfixing problems, 32

re turns, 100

Ssafety instructions, 7

ScanDisk, 30

screen. See monitor

settingssystem setup program, 78

shutdown, 16

softwarefixing problems, 32reinstalling software, 34

soundadjusting volume, 24fixing problems, 24

speakeradjusting volume, 24fixing problems, 24

specifications, 74

system board, 44

system setup program, 78

Ttechnical assistance

telephone numbers andaddresses, 82

warranty repair or credit, 94

Vvideo

fixing problems, 22

volumeadjusting, 24

Wwarrant y, 100

W ind ows 2000error messages, 31Help, 20reinstalling, 39shutdown, 16

Windows 98error messages, 31reinstalling, 35, 37shutdown, 16

Windows Meerror messages, 31Help, 20reinstalling, 35, 37shutdown, 16

ZZip drive

adding, 56