IBM Business Process Services Anita Karlsson-Dion Vice President, IBM Business Process Services [email protected]Digitally Reinventing your Business Operations for the Cognitive Era 21 September 2016 Finance Shared Services & GBS Exchange Amsterdam, The Netherlands
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Digitally reinventing your business operations for the Cognitive era
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IBM Business Process ServicesAnita Karlsson-DionVice President, IBM Business Process [email protected]
Digitally Reinventing your Business Operations for the Cognitive Era 21 September 2016
Finance Shared Services & GBS ExchangeAmsterdam, The Netherlands
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Mergers and Acquisitions
Operational Efficiency
Risk Management
.
Business Analysis
IBM Finance is setting the stage for a digital future.
Using Watson’s cognitive capabilities in its own finance function, IBM is making the most out of analytical insight and foresight.
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Facts from the IBM CFO Study
CFOs that are “doing things better and ahead of others” are seeing better financial results.
Source: IBM Institute for Business Value, The Global C-suite Study 2015
Other Finance teams
81%
*Value Integrators
19%
4% of total sample
Performance Acceleratorspossess superior analytical powers, effective at delivery model improvements and excel at pursuing profitable growth
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Performance Accelerators, likewise, rely more heavily on analytics to drive organic and acquisitive growth
Areas where predictive analytics applied
more178%
more252%
more191%
Pricing and promotion
optimization
Mergers and acquisitions
Identification of new products/services
Other finance teamsPerformance Accelerators
Source: IBM Institute for Business Value, The Global C-suite Study 2015
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FINANCE TRANSFORMATION IS A JOURNEY!
Takes many years … It is not a process that ever finishes, and is constantly updated, revised and changed as the business matures. The journey continues with the “goal posts” moving constantly.
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Engage and deeply empathize with the end user
Co-design an exemplary solution
Align teams on direction and next steps
Deepen relationship and collaboration
With digital, it is all about the experience.
Design Thinking helps:
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5 things needed in order to be ready for “Cognitive”
Common or standardized data
01Common or standardized processes
02Shared services organization(Captive, hybrid or outsourced)
03Automation to remove repeatable manual steps in a process
04Use of predictive analytics
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IBM has been the partner to global enterprises in their journey to digitally innovate, design, implement and operate agile back offices and progress on the path to cognitive.
Building next generation business services for finance and payroll by introducing a range of mobile, analytical, cloud and cognitive technologies to increase productivity and efficiency
BBCDriving automation and digital innovation across finance and HR back-office operations to deliver significant productivity, cost and service outcomes in order to become a “100% digital telco”
Telefonica Supporting the complex finance transformation across 24 countries and 18 ERP systems. New, centralized “One-Unilever” finance org with greater efficiency and operational savings contributed EUR700 million annual savings for the company
Unilever
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Find out more on Digital Reinvention in the Shared Services
Read our WhitepaperHow can you digitally reinvent your operating model?