Digitalization of Cargo Handling at Schiphol Airport, The Netherlands Giovanni Douven Lecturer and Research Fellow Business Research Centre Airport & Aviation Inholland University of Applied Sciences Air Cargo Handling Conference Thursday 3 rd September Bangkok
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Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK
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Digitalization of Cargo Handling at Schiphol Airport, The Netherlands
Giovanni Douven Lecturer and Research Fellow
Business Research Centre Airport & Aviation Inholland University of Applied Sciences
Air Cargo Handling Conference Thursday 3rd September
• Desk research – Literature – Flowcharts – Computer simulation techniques
• Field research – Observation of processes – Interviews with management and executive staff – Participation in knowledge platforms – Students take part in the daily execution at a freight
forwarder and the six handlers – Weekly progress meeting with ACN and Cargonaut
From entrance point to loading dock Current situation
Qualitative analysis: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point
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Quantitative analysis: • Throughput times trucks: 35 minutes • Waiting time at desk: 2.40 minutes • Waiting time docks: 13 minutes • Occupation rate desk/dock: 33% & 52% All average figures
From entrance point to loading dock Current vs. desired situation
Current situation: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point
Desired situation: • Documentation check fully
digitalized • Preferable removal of
documentation desk • No queues • Only service desk
• Driver arrives with cargo at the entrance. After scanning ACN-pass via light screen reported: – “Proceed to dock xx” – “Proceed to service desk”
• Optimal output by: – Disconnecting information from the physical shipment – Adequate presence of personnel during delivery time – Sufficient capacity of docks