Sameer Patel, Senior Vice President & GM, Enterprise Social Collaboration Software, SAP CeBIT 2014 Social Business Keynote: Digital Transformation Finding Patterns that Accelerate Business Performance
Sep 08, 2014
Sameer Patel, Senior Vice President & GM, Enterprise Social Collaboration Software, SAP
CeBIT 2014 Social Business Keynote: Digital Transformation Finding Patterns that Accelerate Business Performance
We’re at a pivotal moment.
SAP invents the ERP business
application
1972 2013
Number of connected devices reaches 15 billion
Today
Social inside and outside the business
1981
First online university course
offered
50 years of digital transformation completed.
First web browser created
1990
* IDC, Aberdeen** Mary Meeker’s Internet Trends, 2013
Mobile traffic as a percentage of Internet traffic is growing 1.5x per year **
Amount of data stored is doubling every 18 months *
1.3 billion people on business and social networks today
This was real.
…or did we simply digitize?
But was this digital transformation?
…why does the average worker still spend
28% of their time managing e-mail and
20% looking for internal information/colleagues?
If we have digitally transformed
how we work.…
If we have digitally transformed
how we sell….
…why is it that 65% of a sales
rep’s time is still not spent selling?
…why do only 7% of consumers say
that customer service experiences
exceed expectations?
If we have digitally transformed
how we serve customers…
Source: Echo 2012 Global Customer Service Barometer
…why does it still cost $1,398 to create one
learning hour of content?
If we have digitally transformed
how we learn.…
…then why do 43% of companies still not have complete information on suppliers?
If we have digitally transformed
how we procure….
Source: Aberdeen group “Measuring Performance While Mitigating Risk”
* Repeatability, Chris and James Allen, 2012
** What’s the Future of Business, Brian Solis, 2013
Digitizing was comprehensive but
transformation was spotty.
New growth initiatives – organic or by acquisition – have success rates of only about 20-25%*
And over 40% of companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010 **
Just 9% of global companies have been able to achieve more than a modest level of sustained and profitable growth over the last decade *
Repeatability was missing.
Processes are ad hoc
Systems are fragmented
Data creates chaos
Companies are struggling to find their patterns because….
….we simply copied the analog world
Expertise networks are disconnected
This...Is…notTransformation
The critical questions we must ask to find
patterns that accelerate
performance.
To truly transform we need to look for and institutionalize repeatable patterns.
Designedfor Me
Network-aware
Flexible
RepeatableWork
Patterns
Data and Apps
BestActions
Templates
ContentExpertise
Problem-Solving
Best Practices
Is it repeatable?
Connect the dots between people, processes, data, and applications
Get the full picture
Is it flexible?
Speed of the cloud but with the flexibility to differentiate and win
Real time adaptable platform to conform to your needs
Is it designed for me?
Move from the “systems web” to the “me web”
Is the Experience Simple
Instantly wrap your network of employee, customer and partner experts around the problem or opportunity.
Is it network aware?
Extend your reach
This…is Transformation
Work Patterns is here. Today. From SAP.
12M+ SAP Jam
subscribers +
Real time HANA Cloud
Platform
Designed for adoption -
Function-first, Social- second
Centered around you – in your apps, devices and
networks
Industry focused - to
drive competitive advantage
You digitized data, process, and access to experts for 50 years. Work Patterns
now helps you transform. Start.
Thank You sap.com/jam