Digital to Dotted Line Capturing, Converting & Closing Online Leads
Digital to Dotted Line
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Capturing, Converting & Closing Online Leads
About You….
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Home Builder?
Remodeler?
Other?
Model Behavior
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
[photo of unicorn]
Tech: Advantage Buyer
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Easier than ever to find a new home and commoditize/eliminate builders
Big getting Bigger!
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Public builders control land & win the price game
Is Custom Dying?
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Custom builders struggle with upfront unknowns, perceived higher price & length of time to design/build
How to Compete & Grow?
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Merging Sales Best Practices with Tech
What type of Builder are You?
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Traditional Sales Process (CRM)
What type of Builder are You?
I. Awareness Phase
II. Consideration Phase
III. Commitment Phase
Commitment Consideration Awareness
Customer Relationship
Management (CRM)
Marketing Funnel Automation (MFA)
Machine Learning/Artificial
Intelligence (ML/AI)
Automated Website Lead Capture X X Segmented &
Automated Lead Nurturing
X X Online Behavior
Tracking & Notifications
X X Defined Sales Follow-
up merging Lead/Prospect Stages
X X Continuous Learning
Buyer Behavior X Predicting your next
sale X
What type of Builder are You?
I. Awareness Phase
II. Consideration Phase
III. Commitment Phase
Commitment Consideration Awareness
Case Study:
Triple Crown Homes
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance? Local home builder from Ocala, FL Kathleen Plunkett, Owner/Sales
Manager Sales team of 5.5 Two communities/model locations Scattered lot/offsite YTD Sales 37 Production/semi-custom
Case Study:
Triple Crown Homes
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance? Reveal actual buyer behavior BEFORE they became buyers
Lead Phase Prospect Phase A look into the future of Machine
Learning (ML) using Artificial Intelligence (AI)
Sales Milestones (Integrating Lead/Prospect Stages)
I. Awareness Phase
II. Consideration Phase
III. Commitment Phase
Sales Milestones Lead (C)Phase
I. Awareness Phase
II. Consideration Phase
III. Commitment Phase
A Lead is converted to a Prospect when all these sales milestone tasks have been completed
Triple Crown Homes
Lead Generation
Market Research
Value Creation
Lead-to-Prospect
Conversion
Prospect-to-Buyer
Conversion
Referral Partners
1.How will I generate enough
leads?
2.How will I avoid price wars?
3.How do I filter out bad
leads?
4.What’s the most efficient
way to close prospects?
5.How do I measure
performance?
Data is derived from….
10 new home buyers in 7/18 – 7/19
All were sourced online (digital
leads)
All followed the defined Sales
Milestone process and were
converted from a Lead Prospect
Buyer
Come By
Build Value
Invisible Market
The Invisible Market
The Invisible Market
Come By
Build Value
Invisible Market
Invisible Market- The majority of the market, which consists of people not actively looking for a builder. Website Visitors and Leads at an earlier
decision stage Do not have the motivation and/or resources to
buy in the near future
The Invisible Market
Come By
Build Value
Invisible Market
Website Visitors (July 2018 – July 2019):
Triple Crown Homes
Website Visitors (July 2018 – July 2019):
Most Visited Content Pages:
1. Floor Plans (5 to 1)
2. Homes for Sale
3. Locations
Triple Crown Homes
Triple Crown Homes
1 Price Request 57%
2 Planning Guide 21%
3 More Plans 13%
4 Contact Us 6%
5 Other 3%
Leads: Best online Visitor-to-Lead conversion tools
Lead Stage (D/C)
1. Number of Pages Viewed per Session 4.26
2. Time on Site (Avg 3 min+) 10.1 Min
3. Return (“B-back”) 1.5
4. Days between visits 3
Triple Crown Homes (Leads)
Visitor Lead
B-backs to website
N/A 10.3
Avg Session Duration
4:16 8:56
Avg days to convert
2.5 46
# needed to convert
23.5 3.7
Prospects
Triple Crown Homes
Visitor Lead Prospect
B-backs to website
N/A 10.3 3
Avg Session Duration
4:16 8:56 2:35
Avg days to convert
2.5 46 21
# needed to convert
23.5 3.7 2.9
Email open rate %
N/A 66.3 vs. 35.4 71
Email click through rate %
N/A 25.6 vs. 7 33.3
Consideration Phase
Website opt-ins (total) ….
Surveys include: lead gen, events,
follow my home (social media) & live
chat
Triple Crown Homes
Number of Emails Opened….
Lead Phase 13
Prospect Phase 4
Triple Crown Homes
Percentage of sales sourced from
website….
(includes website, blog, social media and PPC)
Summary
1. 5% of new visitors to your website should convert to a Lead
2. 1 out of 4 Leads (online & offline average) should convert to a Prospect
3. 29% of Prospects should convert to a Buyer
Summary
4. Leads who become Buyers open emails at twice the average (66% vs 26%) and click through nearly 4 times as average (26% vs. 7%)
5. Leads who become Buyers visit your website 3 times more than average and spend 2 times more time per visit
6. Floor Plans are the most popular section of your website for Leads
Summary
7. Pricing information is the best call-to-action (CTA) for converting a web visitor to a Lead
8. A Lead should be converted to a Prospect within 45 days (completing 1st face-to-face meeting)
9. A Contact Us page only converts 6% of potential online Leads
The Future……Machine Learning
Artificial Intelligence (AI) learns from history to make predictions without programming
Assigning a probability to each new Lead for becoming a Prospect and Buyer
Increased focus for sales staff on who to follow-up with and who not to waste time with
Bonus- Free Guide for Converting Online Leads!
Drop your card/email and I’ll send you these slides PLUS a
bonus download….
From Digital to Dotted Line: 10 Mistakes to Avoid and 10 Tactics to Converting
Online Leads into Buyers!
Rick Storlie
New Home Sales Coach
(612) 221-2424