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Digital & Social conversations

Jan 21, 2018

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Marketing

PESHWA ACHARYA
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Page 1: Digital  & Social conversations
Page 2: Digital  & Social conversations

What are we covering today

Rise of Digital India Mobile India –Snapshot Social Networks in India Social Trends Key Takeaway

Page 3: Digital  & Social conversations

The rise of digital India

Total

Population

Total internet

usersActive social

media users

Unique mobile

usersActive mobile

social users

1,336

million

402

million

134

million

590

million

97

million

YOY Growth – 44% YOY Growth – 13% YOY Growth – 5%YOY Growth – 26%

Source: We Are Social | Sep 2015

Page 4: Digital  & Social conversations

Mobile India in a Glance

150Times we check our phone a day

Of Mobile time isspent on Gaming

Mobile Data Traffic in Mar, 2015 Backed by Video Growth82% yoy Growth

Source: IAMAI, comScore

89%Of daily FB traffic comes from Mobile

171 Mn Smartphone Users

47% of Smartphones Shipped are sub-$100

85%of Smartphones Shipped are Dual SIM

1 in 3Mobile Phone Users

Access MobileInternet on a Feature Phone every month

Page 5: Digital  & Social conversations

• Top Genres Usage

Urban young males dominate, rural growth to accelerate

India Online: Gender Distribution

1/100Tablet users

99113 108

87105

88

111120

100114 114

94

0

20

40

60

80

100

120

140

0.010.020.030.040.050.060.070.080.090.0

% Reach Usage affinity

Source: ComScore, BI Intelligence, IAMAI, Nielsen

36%

39%

16%

6%

3%

15-24

25-34

35-44

45-54

55+

Ag

e

India Online: Age distribution

India online segments

Reach

29% 71% 0

50

100

150

200

250

300

350

400

450

500

Jun 12 Jun 13 Jun 14 Oct 14 Dec 14 Jun 15 Oct 15 Dec 15 Jun 16

Internet Users in India

Internet MobileIn Urban India, the ratio is 62:38

Page 6: Digital  & Social conversations

Source: ComScore, BI Intelligence, IAMAI, Nielsen

What and how much?

71% Communication

67% Social Networking

59% Entertainment

24% Online Shopping

23% Online Ticketing

Several times a day

About once a day

All 7 days

4-6 times/week

2-3 times/week

Once a week

2-3 times a month

Less than once a month

Daily users

Page 7: Digital  & Social conversations

1/100Tablet users

Source: ComScore, BI Intelligence, IAMAI, Nielsen

0%10%20%30%40%50%60%70%80%90%

Points of Internet Access

They are accessing Internet at home from their Mobiles

90% of users who access internet through mobile consider them

as primary devices for accessing internet

Page 8: Digital  & Social conversations

Digital media is not far behind from TV

By 2018, internet user

population will be

approximately 53 per

cent of the total number

of TV viewers

*Estimated, **Projected, Figures mentioned in Million

Source: KPMG in India analysis

0

200

400

600

800

1000

1200

2014 (e) 2015 (p) 2016 (p) 2017 (p) 2018 (p) 2019 (p)

Internet vs TV Penetration - India

TV Users Internet Users

Page 9: Digital  & Social conversations

Social networks in India

Facebook Twitter

YouTube LinkedIn

Instagram

On Facebook, highest no. of users are in the age group of 20-49.

On Twitter, users in the age group of 18-29 are most active.

LinkedIn being a professional network, users between the age group of 30-49 are most active.

Instagram, highest no. of users are in the age group of 18-29 years.

134 million

70 million

23 million

32.5 million

5.9 million

Page 10: Digital  & Social conversations

Social sharing in IndiaSocial increasingly an integral part of online experience

84%Indian web users visit social

networking site

38%Increase in Indian Online Video

Audience in last 12 months

11%Increase in Facebook visitors

in the last 12 months

47,041,000Users visited Facebook on their PC’s

217Mins spent on FB by an Avg user

Source: ComScore

Page 11: Digital  & Social conversations

How India uses Social Media

Page 12: Digital  & Social conversations

Mobile

Page 13: Digital  & Social conversations
Page 14: Digital  & Social conversations

The young audience is leading the change in mobile traffic

Smartphone penetration in urban areas is at 52% and is expected to reach 90% + by 2019

Smartphone mobile data traffic expected to grow 21times by 2019 which will be fueled by Affordable devices, Cheaper data and Inherent need for connection

Most users access internet on mobile, followed by making calls –83% Males & 65% females

Source: VNI report from CISCO, CCS Benchmark Study 2015

Page 15: Digital  & Social conversations

• Per capita app downloads (number of apps downloaded per 100 users) in India stood at 1.9 versus a global average of 1.7

• India has been the fastest growing mobile app market since 2013 and it continues to be so in 2014. It is forecasted that mobile app downloads will globally triple and grow six folds in India by 2015

Source: Business Standard, App Annie Index, 2014

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

USA China Indonesia India SouthKorea

Malaysia Phillipines France Russia Turkey

Share of global app downloads: Top 10 Nations

Indians love their apps

Page 16: Digital  & Social conversations

Of the time spent is spent on apps Increase in app usage since 2012

Source : Ericsson Mobility report 2015, Base Mobile broadband users

1/3 65%

40 out of every 100 messages sent are through instant

messaging apps

Messaging patterns changing

WhatsApp remains the hot favorite messaging app of 98% Indian

Android users followed by Hike (44%) and Facebook Messenger (37%).

WhatsApp is the hero

Communication

Utility & Productivity

Entertainment

Other

Browsing

Games

47% of time spent by users is on communication apps.

This is due to their inherent need and lesser quality data requirement.

(Base : time spent on apps)

Communication apps lead the pack

Time spent on Apps

Apps keep them occupied

Page 17: Digital  & Social conversations

Video content is now shared and consumed maximum through communication apps

Most popular way of watching video is through chat apps – 1 in 3 smartphone user does that

For 1/3 of Smartphone owners, phone is only a screen to view online mobile videos

70% prefer video streaming to downloading

Page 18: Digital  & Social conversations

With chat apps being the most popular, smartphone users are now sharing more media and videos over chat.

As a result, users are increasingly viewing short snippets of video content or micro-videos.

Source : Ericsson Mobility report 2015, Base Mobile broadband users

After apps, videos are consumed on social media and video apps

Page 19: Digital  & Social conversations

Highest percentage of audiences accesses internet on mobile between 6 to 9 pm, followed by 9 pm to midnight.

A new trend of accessing internet early in the morning is also observed. Males start their mobile internet activity earlier than females.

Source : Ericsson Mobility report 2015, Base: Mobile broadband sm users who watch mobile video

Highest consumption of internet on mobile in the evenings. A need to remain connected is making mornings a lucrative time band

Page 20: Digital  & Social conversations

TAKE AWAYS

Page 21: Digital  & Social conversations

1. THE ‘RIGHT’ TARGET GROUP

Page 22: Digital  & Social conversations

2. SOCIAL MEDIA IS INSTANT.

ALWAYS EVOLVING.REAL-TIME

Page 23: Digital  & Social conversations

What is essential best practice for real-time social community management?

Page 24: Digital  & Social conversations

• Brands are talking less about the products and more about things our TG can associate visually.

• Almost 62% brands focus on having conversations around trending topics ( as and when applicable)

• Almost 43% brands say that speedy response to customer comments helps in building a positive brand image.

• Instead of YouTube links, upload videos directly to Facebook as it garners more engagements.

Page 25: Digital  & Social conversations

3. PAYING FOR SOCIAL IS

BETTER THAN DOING SOCIAL!

Page 26: Digital  & Social conversations

Facebook Organic Reach is almost Zero.

Link: http://bit.ly/1zTyM3w

Page 27: Digital  & Social conversations

Like Facebook, Twitter Zero is also near!

Implication on Brands:

Organic reach will approach zero, and there will be greater pressure to deploy Twitter’s suite of paid products in support of branded content.

Page 28: Digital  & Social conversations

4. SEARCH AND E-COMMERCE WILL GO BEYOND GOOGLE TO FACEBOOK

AND TWITTER!

Page 29: Digital  & Social conversations
Page 30: Digital  & Social conversations

•SOCIAL TRENDS

• Rise of livestreaming: Periscope

• 10 years of Periscope content is watched per day, 380 years watched since launch.

• TechCrunch

• Auto-play videos

• An average of over 1 billion video

• views on Facebook each day.

• YouTube introduces 360 degree videos

• Polls are introduced.

• Branded emojis take over.

Page 31: Digital  & Social conversations

How ?

Page 32: Digital  & Social conversations

Let consumers be the marketers of your brand

Page 33: Digital  & Social conversations

Digital trends to dominate in

2016

Short Videos

Mobile Friendly

Virtual Reality

Internet of ThingsNew Publishing

Options

Programmatic

Native

GIFs & Emoji

Page 34: Digital  & Social conversations

Demand for more visual forms of contentThe written content market continues to become moresaturated, leaving users with a higher demand for morevisual forms of content.

Forbes

Page 35: Digital  & Social conversations

Mobile will dominate desktop

Google became bigger on mobile than desktop in 10 countries.

Page 36: Digital  & Social conversations

Virtual reality will surge

Brands have started exploring opportunities associated with virtual reality.

Page 37: Digital  & Social conversations

Native advertising will evolve

70% of individuals want to learn about products through content rather than through traditional advertising.

Page 38: Digital  & Social conversations

Internet of Things will pave new grounds

There are 4.9 billion connected things as of this year. By 2020, this number is expected to grow to more than 50 billion objects.

Page 39: Digital  & Social conversations

• Peshwa Acharya