Digital services in India - A Consumer's Perspective

A PresentationOn

Digital / E-Services

By:Kshitij Trivedi

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E-services: An Introduction

Digital / E – Services: A Consumer’s Perspective

Changing role of Government

Citizen's priorities for E-services

Smart cities and digital governance

Drivers and Trends shaping future

Govt. services

Objectives

Digital / E – Services: A Consumer’s Perspective

Drivers

Changing Role of Government

Digital / E – Services: A Consumer’s Perspective

A passive service provider -> A collaborator and facilitatorA problem solver -> A solution enabler

Collaboration between Government departments is becoming more important

Economic

SocietalTechnological

Demographic

A Few Statistics

Digital / E – Services: A Consumer’s Perspective

58%

42%

Urban SubscribersRural Subscribers

Growth Rate: 1.38%

Growth Rate:

0.48%

Ministry wise E-services

State wise E-services

208

518

47 (1st)

43 (2nd)

38 (3rd)

Gujarat – 12 E-services (15th)

Understanding Citizen’s Priorities

Digital / E – Services: A Consumer’s Perspective

To plan for the long-term, not just the next few years

To better understand the priorities of citizens and

communities

Provide services in a more cost-effective way

Citizens’ Priority:

Digital Principle:

E-participation and co-production of services

Define a clear digital strategy

Delivering better public services optimizing the available

financial resources

Smart cities are based on the principle of

information and data exchange between

different sectors of a city

Information management and aggregation

+ services + applications -> satisfy citizens

perception of the quality of life and work

environment

Smart Cities

Digital / E – Services: A Consumer’s Perspective

ITU definition: "A smart sustainable city is an innovative city that

uses information and communication technologies (ICTs) and other means to improve quality of life,

efficiency of urban operation and services, and competitiveness, while ensuring that it meets the

needs of present and future generations with respect to economic, social and environmental

aspects."

A Smart City – By definition

Digital / E – Services: A Consumer’s Perspective

Rising citizen expectations

Increasing fiscal pressures

New technologies enabling new ways of communications:

1. Improve quality of citizen interaction

2. Ease of access

3. Potential to lower cost

Citizen centric approach, citizens demand greater involvement,

personalization and mobility

Forces Shaping Government E-Services

Digital / E – Services: A Consumer’s Perspective

E-services for Retail: An Example

Digital / E – Services: A Consumer’s Perspective

Inventory Visibility Automated Ordering Process

Flexible Payment Options

Understanding Shoppers’ Behavior

Customization of Content Efficient Supply Chain Optimized Retail

OperationsCollaborative Product

Development

Conclusions

Digital / E – Services: A Consumer’s Perspective

Statutory bodies more keen to be a facilitator

People will love Government coming at their finger-tips,

but services should be safe and real quick

Smart Cities – a bright future perspective

Increased accountability, Increased transparency &

Reduction in corruption

It is still worth the effort if the successful projects can be

scaled

The words…

Digital / E – Services: A Consumer’s Perspective

SPEC INDIA: An Introduction

Digital / E – Services: A Consumer’s Perspective

A boutique ISO 9001:2008 certified software solutions company 27 years of consistent success and sustained growthEnterprise solutions for Fortune 100 corporationsCore expertise in enterprise mobility S&D solutionsProven processes to manage 365x24x7 critical maintenance supportQuality assurance practice in line with ISO 9001:2008

ISO9001:2008Certified

27 Years ofexperience

180+ Consultants

Operations Across

25+ Countries

30,000 sq. ft.Off-shore

Development

180 Million in Revenue

Digital / E – Services: A Consumer’s Perspective