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Using technology to enhance to the customers' store experience A TUI Travel Case Study
One third of TUI
HABIT
REASSURANCE
INSPIRATION
Thomson Holiday Design Store
"A new service concept, facilitated by technology and delivered by strategic design"
Thomson Holiday Design Store
"A new service concept, facilitated by technology and delivered by strategic design"
Thomson Holiday Design Store
"A new service concept, facilitated by technology and delivered by strategic design"
Our principles / the brief
THEATRE
TECHNOLOGY
PEOPLE
A successful travel shop in 2012
Meet Billy
It's about
People
It's about people!
Our customers
How would we make this store relevant for customers?