Digital Lifestyle Enablement Delivery & Service Domain Processes Customer-to-Customer processes Deployment Models Supported Build Operate Transfer Private Cloud Managed Services Hosted Managed Services As-a-Service Deployment Deployment OOTB product with Customer Experience Mgt • • • Context-aware Campaigns OTT Business Models • • Developer & Partner Ecosystem • • • • Churn Price Plan Renewals Mgt Service Acvaon Convergent Charging Convergent Context- awareness Center (C 3 ) Voucher Management Customer Experience Management Domain Smarter Pipe Domain Manage Customer A & Loyalty E Manage QoS / SLA I Develop Business M Manage Opportunity B Manage Community F Manage Workforce J Manage Market N Manage Knowledge C Manage Product G Manage Partner & Supplier K Manage Campaigns D Manage Services H Manage Revenues & Fraud L Customers RA: Request-to-Answer OP: Order-to-Payment 2 UP: Usage-to-Payment 3 RC: Request-to-Change 4 5 6 7 Customers 1 Add-on Modules Core Products Experience Store Dealer- in-a-Box Knowledge Mgt Sales Mgt CRM Core Customer Engagement • • • Campaign Management Channel Analysis Business Performance Mgt Agent View RTSS Selement & Interconnect Convergent Billing Policy Management • Customer Mgt • Resource Mgt • Order Mgt • Campaign Management Customer Service Partner Management Contract Management Customer Engagement Center (CEC) Unified Product Catalog (UPC) Open Plaorm Domain Financial Journaling System Real-me Intelligence Interacon Mgt Veris Product Suite Open Operaonal Plaorm