Digital Delivery of eServices Kerry Munro Group President, Digital Delivery Network, Canada Post Corporation Toronto November 20, 2012 CONFIDENTIAL
Dec 23, 2015
Digital Delivery of eServices
Kerry MunroGroup President, Digital Delivery Network, Canada Post Corporation
TorontoNovember 20, 2012 CONFIDENTIAL
2Presenter’s Name - Presentation Title - Date CONFIDENTIAL
Some common issues we face in Canadian ecommerce
• Only 1% of Canadian retail expenditures are online (8% in the US)1
• Our current payments infrastructure is not sufficient to support the elimination of paper cheques
• Canada’s digital infrastructure has been identified as lagging that of other developed nations
• 46% of Canadians don’t know government eservices exist, 32% say they are hard to find2
Canada is on a path to third-world status as a digital nation
1 E-Commerce in Canada: Pursuing the Promise – Report of the Standing Committee on Industry, Science and Technology, May 2012
2 Next Generation of eservices Citizen Compass, PWC, 2012
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Despite the challenges, consumer demand has never been higher
The PWC Citizen Compass revealed 86% of Canadians are interested in government e-services, while 36% want to access them via mobile
Canadians are seeking:
• Single government identity card
• Electronic alerts and notifications
• Location based services
• ID renewals
Next Generation of eservices Citizen Compass, PWC, 2012
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Including with millions of epost users today
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Canada Post’s Digital Mandate
Extend Canada Post’s service mandate to ‘anywhere/anytime/any device’ via an enhanced suite of
digital services that enable Canadians to manage the ‘business of their lives’ while supporting government and
business partners to cost effectively deliver improved service capabilities
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Backed by Canada’s largest retail network
• FINTRAC Compliant
• Passport, Backcheck, Pin Reset
• Identity Proofing
• Credit Card Authentication Services
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… and an unmatched digital portfolio in support of citizen services
epost
Canada’s #1 Bill Consolidation PlatformPCI/PIA CompliantConsumer Privacy Compliant
#1 Downloaded App on iTunes Canada
epost Change of Address: The first place for movers in Canada
Authentication/ POIFraud reduction and ID managementAddress Validation
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epost – an Integrated Platform
Bills
Information
Notices
StatementsE-mags
E-flye
rs
Preferences
Finance/Budget
Fed
eral Svcs
Secure
Vau
lt
ID Management
Pro
vin
cial
Svc
s
Municipal SvcsLocation
Authen
ticat
ion
Securit
izatio
n
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A major marketing push has happened in a number of key markets
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We continue to grow our relationships with all levels of government
Existing Services
Ongoing Discussions
FederalProvincialMunicipal
“Coast to Coast”
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A successful launch in KW, with a national refresh of the epost UI
Address Authenticated Digital Mailbox National Refresh of UI
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Connecting Government to citizens, employees and governments
We can help you meet your e-adoption goals by:
• Leveraging the existing scale of epost and Canada Post marketing
• Driving awareness and discoverability of government eservices
• Reduced costs by providing digital mail to the household and the individual
• Enabling Digital IDs and Authentication
• Providing comprehensive address management to reduce fraud and enable secure communications/transactions
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Canada Post and the Government of British Columbia
We have executed a letter of understanding to enhance eservices for citizens of British Columbia, based on four key work streams:
• Digitial ID Provisioning
• Digital Mail Delivery
• Address Management
• Awareness and Marketing
Digital ID
Awareness and
Marketing
Digital Mail
Address Mgmt
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What the Digital Mailbox will mean for citizens
Authentication
Use Cases
AddressMatch
VerifiedIdentity Information
Today
“Mailer” specific
Ex: Account number from a paper invoice delivered to the home
Canada Post
Ex: Name and address are matched using Equifax + Canada Post
Government Verified
Ex: Name and address via provincially issued identity credentials and identity information
(Name, address per drivers licence / health, also: business registration etc.)
Bills, Invoices, Notices, Statements, Licence renewal notifications
Geographic notifications
Health, Environment - Alerts Municipal Bylaws Voter notifications Utilities – Power Outages
Personal / Sensitive Correspondence and Workflow
•Online passport application (including digital photo)•Benefits statement•Assessment notice•Legal document/license/permit