Winning the Talent War in Business Process Outsourcing By Bill Sheridan, CAE Business Learning
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Winning the Talent War in Business
Process Outsourcing
By Bill Sheridan, CAEBusiness Learning Institute
bli.cnf.io
Your learning journey
Bill Sheridan, CAEThe Business Learning Institute
GAAP AICPAPCAOB
GAASGL
IRS
P&L
CGMAIFRS
GASB SEC
FASB ROI FAF
IASB
SAS M&A
CIMA
LIFO
PAT
BPOCAS
FAOOutsourced accounting
CFO advisory services
Poll: What do you call this stuff?
Poll: In terms of annual revenue,
how big is your BPO practice?
Poll: How many staffare in your BPO practice?
$500 billion
8 percent
Favorable labor costs
Proximity to customers
State tax incentives
Reduced costsStandardized
processes
Source: Frey & Osborne,“The Future of Employment,” Oxford University
Race against the machines?
Bill Sheridan, CAEThe Business Learning Institute
Firm value chain
Input Data
Assemble &
VerifyReport
Analyze &
Interpret
Advise & Consult
Higher value and future focus
Lower value and historical focus
Client accounting services pyramid
“We are on the verge of an entirely new model of service delivery comprising robotic and cognitive process automation, the Internet of Things, and digital IT management. This intersection of traditional outsourcing and the innovation storm could amplify value for those organizations that can correctly harness it, and this will likely lead to ever increasing uses of outsourcing, even as it reinvents itself.”
Respond lightning fast Access an encyclopaedic
memory Stay awake 24 x 7 x 365 Remember conversations Analyze on the fly Continually learn and improve
Advantage, machines
Source: AccountingWEB
Intuition Political acumen Challenging Reading the back story Who’s who? Probability of change Culture What’s in it for me?
Advantage, humans
Source: AccountingWEB
“Professional judgment and expertise is not replaceable by machines.”
— Cathy EngelbertCEO, Deloitte
“Humans should only do work that only humans can do.”
Peter Sheahan
The researchThe latest research inside and outside the CPA profession re-affirms the top competencies and skills needed by accounting and finance professionals.
Top skills that accounting and finance professionals need today
BLI Research in 2015 with over 1,000 responses from all segments of the CPA profession identified these top skill needed to be successful in these rapidly changing times. This confirms and reinforces the research from the Conference Board, AICPA’s CPA Horizons 2025 report, Bersin, and Burrus Research.
75% covered by these
top 5 skills
CGMA follows The Bounce
Level 1 Individual Contributor
Level 2 Contributor
Level 3 First Level Leader - Manager
Level 4 Second Level Leader
Level 5 Senior Leader / Partner / Executives
Competencies
Career ladder / pathsCompetencies and content, mapped
Sample five-level BPO/FAO curriculum
Collaboration and partnering
Business development
Communication, Problem solving
Project Management
Change management
Strategic thinking, productivity and prioritization
Driving performance
Priority skillsand
competencies
www.blionline.org
Source: “High Impact Leadership Development,” Bersin & Associates, October 2011.
Poll: How would you describe your practice's learning /
career development strategy?
Poll: What is your BPO practice's biggest talent
challenge?
The faster you go, the farther ahead you have to
look.
Poll: What's your biggest insight
from this session?
Questions?
Download these slides:
Slideshare.net/BillSheridan
Follow me: MACPA’s blog: CPASuccess.com Facebook.com/BillSheridan LinkedIn.com/in/BillDSheridan Twitter.com/BillSheridan YouTube.com/BillSheridan SlideShare.net/BillSheridan Flickr.com/photos/Sheridan
Winning the TalentWar in Business Process Outsourcing
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