Digital Access Point into NHS services Dar… · NHS Digital West Midlands 8 NHS Sandwell & West Birmingham CCG Regional Integrated Urgent Care Team linked with NHS Dudley CCG Collaboration,

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Digital Access Point

into NHS services

Ivana Schnur, MD/PhD

CMO & Co-Founder

Sensely

Digital Health and Care Congress 2017

11 -12 July 2017

Dr. Jonathan Darby

MB ChB DA

General Practitioner

Senior Partner St Margaret’s

Well Surgery, Halesowen

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£ 10-13 per call

46,000 NHS111 calls/day (Source : NHS 111 MDS)

Cost of 111 service to the NHS : ~ £ 529,000 /day (National)

Approximately 70% of calls handled by health advisors now

85% calls could be handled by mobile solution

5% download rate equals savings of upto £10,567/day

The VisionApril 2017: 111 Service Mobile Offering

May 2016

Healthcare Pitch

WinnerWired Healthcare Pitch

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Self Help

18% UsageAppt Booking

24% Usage

Service Finder

4% UsageSymptom Checker

53% Usage

Sensely mobile offering addressing patients in West Midlands, East Midlands and

Staffordshire

84% of Users Repeated Usage After 1st Use of App

The RealityJune 2017: 4.5 Million Patients

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How did we start?Allegiance between…

Dr. Kristin-Anne Rutter

Partner

Digital Study Tour

25,000 Patients10,000 Patients

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Creating Initial Pilot Specs & Requirements

Reality of InnovationTranslating Vision into Requirements

Fostering Alliances

Dr. Jonathan DarbyMB ChB DA

General Practitioner

Senior Partner St Margaret’s Well Surgery,

Halesowen

Board Member, Dudley Clinical Commissioning

Group

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Initial Offering:

Patient Services,

Symptom Checker, Kiosk

35,000Patient Population

5%

Initial Download Rate

Initial DeploymentsSeptember 2016: Halesowen & Lions Health

9,610Registered patients

5,725Mobile numbers captured

25,329Registered patients

14,394Mobile numbers captured

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4 Locations

4 Systems

Help improve the flow through the

urgent & emergency care system

Find alternative methods of meeting

the needs of telephony service

users

111 EvaluationDecember 2016: Pragmatic Evaluation of NHS England 111 Online Services

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NHS Digital West MidlandsNHS Sandwell & West Birmingham CCG

Regional Integrated Urgent Care Team linked with NHS Dudley CCG

Collaboration, Governance, Safety, Promotion

-Care UK

-Primary care

Requirements, deployment plan, project management, evaluation and

impact assessment

New digital front end option for NHS 111

Ask NHS

Deployed in 5 months

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Triage & Patient Services

Long Term Conditions Monitoring

Risk Assessments

Prevention

Medication Reminders

Chronic Care Management

Symptom Checker/111 Access

Appointment Booking

Service Finder

Self Care

Sensely SolutionsIntegrating Primary, Secondary & Urgent Care

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Sensely AI

Classification &

Learning Engine

AI Learning Engine

Symptom Checker

GP

Integration

The Brains Behind OliviaArtificial Intelligence behind the Virtual Nurse

Voice Recognition

Google Cloud Speech API

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West Midlands DeploymentAddressable Patient Population of 4.5 million

April 2017 Go LIVE608 GP Practices

4068 Completed Triages

45% Self Care

519 Clinician Callbacks

Top SymptomsAbdominal Pain 8.8%

Pain 8.0%

Headache 5.9%

Download rate: 5%

8000+ Patient

Registrations

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Our FutureExpanding our footprint across the UK

Expanding the Ask NHS territory – “Ask NHS First”

Learning from outcome based learning

Integration of primary and secondary care

Intelligent Commissioning Data

Personalise Health & Care

Expanding on data governance, family & caregiver log in

Long-term conditions integration on the CCG level

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Demo “Ask NHS”Download the Ask NHS App & Interact with a Virtual Nurse

Ask NHS

User name: gpdemo

Password: gpdemo

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Address

Sensely UK

1 Fetter Lane

London, EC4A 1BR

Contact

www.sensely.co.uk

[email protected]

Social Media

Facebook.com/SenselyHealth

Twitter.com/Sense_ly

Youtube.com/Sensely

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