DHL EXPRESS SERVICE POINTS IN SOUTH AFRICA€¦ · DHL EXPRESS 10:30 If you regularly import spare parts, samples, finished goods Page 12 With DHL EXPRESS 10:30, you can rely on prioritized
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Get the latest service offer, transit times and rates to and from specific cities on www.dhl.co.zaFor further shipping advice, call a DHL Customer Service Advisor on 0860 345 000
Our premium delivery service by 9:00 hrs on the next possible business day is offered to the majority of business centers in Europe, Middle East, Africa, Asia and the Americas. It features proactive notification of delivery and a full money-back guarantee * for even more peace of mind. We offer this premium service for document shipments.
DHL EXPRESS 10:30 Page 12
With DHL EXPRESS 10:30, you can rely on prioritized handling to ensure your shipments are delivered on the next possible business day by 10:30, guaranteed *. And with the same convenient collection and standard cut-off times as all of our products, you have more time to prepare your shipments.
DHL EXPRESS 12:00 Page 14
When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe, USA, Middle East, Eastern Europe and Asia Pacific, with a full money-back guarantee *. We offer this service for document shipments.
DHL EXPRESS WORLDWIDE Page 16
Our popular pre 18:00 hrs delivery service is available when you’re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company.
DHL IMPORT EXPRESS WORLDWIDE Page 19
If you regularly import spare parts, samples, finished goods or other items, DHL IMPORT EXPRESS WORLDWIDE is the solution for you. Our Import Express service involves the collection of your inbound document or non-document shipments from virtually anywhere in the world. We then send your shipment through the DHL Express network and deliver it to your specifications.
* DHL Express Terms and Conditions apply.Available services may vary from country to country, please contact your Customer Service Advisor on 0860 345 000 for further details
Domestic Products 3
RELIABILITY AT ANY SPEED AcRoSS SoUTH AFRIcA.
DOMESTIC PRODUCTS
DHL DOMESTIC SAME DAY Call Customer Service
Some shipments are just so time-critical that they can’t wait until tomorrow. When it’s a crisis, emergency or a final deadline, you know that timing is everything. This service offers collection of your shipment by noon and delivery by the late evening the very same day. So when it simply must be across the country before tomorrow, DHL Express will deliver.
DHL DOMESTIC EXPRESS 9:00 Page 22
When you need to send documents and parcels within South Africa that are time critical, our integrated domestic network allows delivery of your urgent shipments to key business cities by 9:00 hrs. And we offer a full money-back guarantee * and proactive notification of delivery to give you extra peace of mind.
DHL DOMESTIC EXPRESS 12:00 Page 23
When you need your documents and parcels delivered before noon to any major city in South Africa, DHL DOMESTIC EXPRESS 12:00 service offers the perfect solution. You can send shipments of almost any shape, size or weight, door to door, and your shipment is backed by our full money-back guarantee *.
* DHL Express Terms and Conditions apply.Available services may vary from country to country, please contact your Customer Service Advisor on 0860 345 000 for further details
EXPORT SERVICES
HOW IT WORKS
1 Decide which service best suits your needs
Please refer to page 2 for international services and page 3 for domestic services.
2 Weigh your shipment
Volumetric measurement information is available on page 25.
3 Calculate the rate for your shipment:
SAME DAY DELIVERIES
Contact Customer Serviceson 0860 345 000
TIME DEfInITE DELIVERIES
for export services• Check the destination countries available for
the selected service on the pages 10-17 • Refer to the destination country on pages 8-9
to establish the rating zone • Using the zone from pages 8-9, identify the
rate for the weight of your export shipment on the pages 10-17
for import services• Refer to the origin country on pages 8-9 to
establish the rating zone for DHL IMPORT EXPRESS WORLDWIDE
• Using the zone from pages 8-9, identify the rate for the weight of your import shipment on pages 19-20
for domestic services• Check the destination cities available for the
selected service on the page 21 • Refer to the destination city on page 21 to
establish the rating zone • Using the zone from page 21, identify the rate
for the weight of your domestic shipment on the pages 22-23
Shipment with customer
Courier delivery to customer
Delivery to DHL Express station at
destination
Customs clearance at destination
Arrival at destination country
International transitDeparture from origin country
Customs clearance at origin
Courier pickup and delivery to local DHL
Express station
Prepare your shipment
Check our service options on dhl.co.za
Rate and Transit Guide 20114
Rate and Transit Guide 2008 5
OPTIONAL SERVICES
InsuranceWe recommend our comprehensive Shipper’s Interest Insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the content can provide even greater peace of mind.
PackagingTo ensure further protection of your shipment during its transit, we recommend taking advantage of our packaging options that are available in many different shapes and sizes. Contact your local DHL Express office for details on options and availability. A DHL Express courier will deliver the packaging to make preparing your shipment even easier.
non-Standard PickupIf your business operates beyond Monday to Friday, we can arrange for a courier to pick up shipments from the address of your choice on Saturdays or outside of normal business hours.
Saturday DeliveryWe offer a domestic and international Saturday delivery service from and to key cities. Please provide the destination postcode to the Customer Service Advisor and we’ll take care of the rest.
GoGreenFor customers that need a reliable method to calculate their annual carbon emissions at shipment level and subsequently off-set these emissions through approved environmental programs. Independent certification is provided by a third party.
Proactive Delivery notificationWhen you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receiver’s signature or delivery confirmation on DHL Express letterhead and either fax or send it to you, whichever is more convenient.
Remote Area ServiceIf you need to send a parcel or document to a remote location within South Africa or anywhere else in the world, DHL Express will deliver for you.
Shipment PreparationConvenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the process of waybill preparation, content selection, labeling and packaging at its own premises, then sends the parcels to the designated domestic or international business addresses.
Duties & Taxes PaidTo make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any Excise or Customs Duties and Taxes rather than the usual process of billing the recipient of the shipment.
Rate and Transit Guide 2011
Domestic International
Shipper's Interest Insurance Based on value of the shipment contents.Enquire from your customer Service Agent.
Based on value of the shipment contents.Enquire from your customer Service Agent.
Saturday AM* ZAR250
Saturday ZAR350
Weekend* ZAR350
Delivery Duty & Taxes Paid ZAR150
SERVICE CHARGES
Domestic International
Remote Area Surcharge (Pickup) ZAR50 for the first 10kg and ZAR5 per kg thereafter ZAR43.86 for the first 20kg and ZAR2.19 per kg thereafter
Remote Area Surcharge (Delivery) ZAR50 for the first 10kg and ZAR5 per kg thereafter ZAR100
over-weight Piece ZAR200
over-size Piece ZAR200
SURCHARGES
These services are subject to delivery capability within certain areas, please contact your Customer Service Advisor on 0860 345 000 for further details.* DHL Express Terms and Conditions apply.
eSOLUTIONS FOR BOOKING AND TRACKING
Rate and Transit Guide 20116
DHL eSolutionsDHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in our market-leading technologies to make it easier for you to send your shipments around the world. And leaving you with more time to focus on your business.
DHL Web SiteOur web site at www.dhl.co.za is your comprehensive guide to DHL Express' products and services. You can access information on transport news, service updates or contacts. To make doing business with us even easier, the site features interactive tools such as online booking, tracking, and a volumetric weight calculator, among others.
DHL eMailShipSave time and get rid of paperwork by preparing your shipment documents and booking online. Just complete our PDF or Excel form on your PC and send it to us via email. All you need to have is email. It’s unique to DHL Express and another way we can help you go greener.
DHL Web ShippingDHL Web Shipping is an online and on demand shipping tool that helps you prepare documents, arrange pickups, store contact details and track deliveries. Ideal for busy office managers, business travelers or receptionists. No special software installation or training is required.
DHL ConnectIf you ship regularly, this Internet-based shipping software is for you. An easy online tutorial serves as your guide to the shipment processing capabilities offered by DHL Connect. These include online shipment preparation, booking, tracking, address and shipment data storing.
DHL EasyShipDHL EasyShip is the Windows-based shipment management tool designed for DHL Express account customers with high daily shipping volumes. It provides quick and powerful control of your daily shipment process.
Rate and Transit Guide 2008 7
eSOLUTIONS FOR BOOKING AND TRACKING
Rate and Transit Guide 2011
DHL Import Express OnlineOur web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.
DHL Online TrackingLog on to our web site at www.dhl.co.za to track your shipments. Enter the waybill number(s) to receive status updates throughout the shipping process. Up to ten waybill numbers can be tracked at any one time.
DHL eTrackSend an e-mail containing up to one hundred waybill numbers to “[email protected]” and the status on each shipment will be returned in seconds. Simple, free, and easy to use.
DHL Express SMSUse your mobile phone to track your shipment. Just send the waybill number as a text message to: (+44) 77 20 33 44 55 at the cost of a local SMS. You can track your shipments even when you are on the move.
DHL ProViewFor account customers that send high volumes, DHL ProView provides automatic notifications to anyone you specify, via email or text message, whenever shipments are picked up or delivered. This allows you to monitor shipments online by account number, shipment status and much more. With DHL ProView, you're always in the know and always in control.
DHL XML ServicesUsing XML Web Services gives you the capability to incorporate DHL's online shipping capabilities into your own web site or Customer Service application. That means faster and easier access to transit times, rates and courier bookings, with global shipment tracking available at your fingertips.
DHL EDI ServicesElectronic Data Interchange solutions are designed with large shipping volumes and multi-site operations in mind. With EDI your shipping becomes fully integrated into other key business processes, giving you highly advanced and flexible control over all relevant information.
Transit times for non-documents are quoted for low value shipments and may vary based on post code. * For accurate transit times and service capability please contact your Customer Service Advisor on 0860 345 000. Service capability may change during the year.
Rate and Transit Guide 2008 9Rate and Transit Guide 2011
Transit times for non-documents are quoted for low value shipments and may vary based on post code. * For accurate transit times and service capability please contact your Customer Service Advisor on 0860 345 000. Service capability may change during the year.
International Products10
Express door-to-door international pre 9:00 hrs delivery of document shipments on the next possible business day.• Up to 30 kg piece weight• Available to the destinations listed
on this page• Priority handling• Proactive notification of delivery• Money-back guarantee* in the unlikely
event of late delivery
Botswana - Gaberone Swaziland - Matshapa Namibia - Windhoek Zimbabwe - Bulawayo* Zimbabwe - Harare* Mauritius* Mozambique - Maputo Kenya - Nairobi Uganda - Kampala City & Entebbe* Tanzania - Dar es Salaam* Netherlands - Amsterdam* Belgium - Brussels*Ireland - Dublin* Germany - Frankfurt* Guernsey - Guernsey* Jersey - Jersey*
Express door-to-door international delivery pre 10:30 hrs of document shipments on the next possible business day.• Up to 30 kg piece weight• Available to destinations listed on this page• Priority handling• Proactive notification of delivery• Money-back guarantee* in the unlikely
event of late delivery
Botswana - Gaberone Swaziland - Matshapa Namibia - Windhoek Zimbabwe - Bulawayo*Zimbabwe - Harare* Mauritius* Mozambique - Maputo Uganda - Kampala City & Entebbe* Tanzania - Dar es Salaam* United States of America - New York*United States of America* Singapore - Singapore*
Fast facts Destination countries Calculating the rate:1. Check the destination countries available
for this service in the table on this page.2. Identify the zone number of the
destination country on pages 8-9.3. On the chart below, look up the weight
that applies to your shipment and match the identifed zone to locate the appropriate rate.
For assistance please contact your Customer Service Advisor on 0860 345 000.
* 2nd workday * DHL Express Terms and conditions apply.
DHL EXPRESS 10:30 rates (documents)
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
0.5 380 410 425 - 505 530 - 675
1 535 630 795 - 1,000 1,020 - 1,300
1.5 630 770 1,005 - 1,360 1,395 - 1,705
2 725 910 1,215 - 1,720 1,770 - 2,110
2.5 820 1,050 1,425 - 2,080 2,145 - 2,515
3 885 1,165 1,630 - 2,425 2,505 - 2,905
3.5 950 1,280 1,835 - 2,770 2,865 - 3,295
4 1,015 1,395 2,040 - 3,115 3,225 - 3,685
4.5 1,080 1,510 2,245 - 3,460 3,585 - 4,075
5 1,145 1,625 2,450 - 3,805 3,945 - 4,465
5.5 1,195 1,690 2,525 - 3,915 4,070 - 4,605
6 1,245 1,755 2,600 - 4,025 4,195 - 4,745
6.5 1,295 1,820 2,675 - 4,135 4,320 - 4,885
7 1,345 1,885 2,750 - 4,245 4,445 - 5,025
7.5 1,395 1,950 2,825 - 4,355 4,570 - 5,165
8 1,445 2,015 2,900 - 4,465 4,695 - 5,305
8.5 1,495 2,080 2,975 - 4,575 4,820 - 5,445
9 1,545 2,145 3,050 - 4,685 4,945 - 5,585
9.5 1,595 2,210 3,125 - 4,795 5,070 - 5,725
10 1,645 2,275 3,200 - 4,905 5,195 - 5,865
10.5 1,685 2,325 3,255 - 5,015 5,315 - 6,000
All rates are stated in ZAR exclusive of VAT and all surcharges.Service capability may change during the year.
Express door-to-door international pre 12:00 hrs delivery of document shipments on the next possible business day.• Up to 70 kg piece weight• Available to the destinations listed on this page• Priority handling• Money-back guarantee* in the unlikely event of late delivery
Fast facts Destination countries Example:1. Check the destination countries available
for this service in the table on this page.2. Identify the zone number of the
destination country on pages 8-9.3. On the chart below, look up the weight
that applies to your shipment and match the indentified zone to locate the appropriate rate.
For assistance, please contact your Customer Service Advisor on 0860 345 000.
Express door-to-door international pre 18:00 hrs delivery of document and non-document shipments on the next possible business day.• Up to 70 kg piece weight • Global coverage• Standard handling• optional services available upon request
Fast facts Example:1. To send your 2 kg sample (non-document) using
DHL EXPRESS WORLDWIDE to Canada:2. Identify the zone number for Canada
on pages 8-9. It is zone 7.3. The intersection of zone 7 and 2 kg
weight in the table below shows the rate.4. The rate for your shipment is ZAR1905.5. Add cost of optional services, fuel surcharge,
over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable).
Calculating the rate:1. Identify the zone number of the
destination country in the table on pages 8-9.
2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.
For assistance, please see an example on the right.
All rates are stated in ZAR exclusive of VAT and all surcharges.For shipments weighing over 5kg, please use the non-documents rates.
DHL EXPRESS WORLDWIDE rates (documents)
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
All rates are stated in ZAR exclusive of VAT and all surcharges.For all shipments over 100kg, or any one dimension over 1 meter, a specific quote should be obtained from your Sales Executive or Customer Service Advisor on 0860 345 000.Contract discounts do not apply to shipments weighing more than 100kgs or any 1 dimension over 1 meter, specific quotes must be obtained.
Handle all your inbound shipments through a single account number, simplifying tracking and supplier control.
One Company
Trust the world’s leading air express company to take care of all your import shipments whenever your business needs them.
One Phone Call
Your suppliers phone our Customer Service Advisors in the usual way and we’ll handle the rest, giving you more time for your business.
One network
Your shipments travel through DHL Express' integrated delivery network, giving you the confidence in reliability that your business demands.
One Price
Whatever the origin country of your import shipments, you know the charges before anything is sent, avoiding any later surprises.
One Invoice
If you have one supplier or multiple suppliers from several countries, all your Import Express shipments will be shown on just one single invoice.
One Speed
The same DHL EXPrESS WOrLDWIDE delivery standard is promised for your inbound shipments as with your out-bound shipments. Your supplier only needs to have the shipment and relevant paperwork ready for our courier to make a collection.
One More Option
If you need to send a parcel from Germany to Turkey, but arrange and pay for this delivery in South Africa, DHL Express has a Third Country Billing option to do this. It adds more flexibility to your supply chain and more trans-parency on your costs when sending parcels from a foreign supplier to a branch office in another country.
HOW IT WORKS
When you set up an Import Express account with DHL Express, you can receive shipments from 214
countries around the world and have complete control over the costs and process. Door to door.
An Import Express account offers:
Departure from origin country
Courier collects the shipment from
the supplier
Your supplier calls his local DHL Express office
when a shipment is ready for collection
You request an Import Express account number from your
Sales ExecutiveCall your supplier
DHL Express delivers the shipment to the
destination address
DHL Express arranges customs clearance of the inbound shipment
Arrival in destination countryInternational Transit
International Products18
19International Products
Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day.• Up to 70 kg piece weight• customs clearance handled by DHL • Third country Billing option
Fast facts Example:1. To send your 10 kg samples (non-documents)
using DHL IMPORT EXPRESS WORLDWIDE from France to South Africa:
2. Identify the zone number for France on pages 8-9. It is zone 5.
3. The intersection of zone 5 and a 10 kg weight in the table below shows the rate.
4. The rate for your shipment is ZAR3612.5. Add cost of optional services, fuel surcharge,
over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable).
Calculating the rate:1. Identify the zone number of the
destination country in the table on pages 8-9.
2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.
For assistance, please see an example on the right.
All rates are stated in ZAR exclusive of VAT and all surcharges.For all shipments over 100kg, or any one dimension over 1 meter, a specific quote should be obtained from your Sales Executive or Customer Service Advisor on 0860 345 000.Contract discounts do not apply to shipments weighing more than 100kgs or any 1 dimension over 1 meter, specific quotes must be obtained.
DHL delivers documents and parcels door-to-door to the majority of locations across South Africa.We offer the following Time Definite Domestic Delivery options:Express 09:00 and Express 12:00 (Standard).For those time critical shipments we offer a SAME DAY service.Please check your delivery options when making your pick up request.For more information about our Domestic services, please contact your Customer Service Advisor on 0860 345 000.
Calculating the rate:1. Identify which service you prefer. 2. Identify the zone numbers of the origin
and destination locations, using the list of domestic zones.
3. Identify the appropriate rate table for the service selected.
4. Using the letter key identified, read down the rate table until you find the weight indicator closest to the weight of your shipment.
5. Reading across at this weight indicator will give you the rate for sending your shipment.
GAUTENG WESTERN CAPE KWAZULU-NATAL INLAND REGIONAL 1 INLAND REGIONAL 2 GEORGE PORT ELIZABETH EAST LONDON
Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas:
Isando cape Town Durban Potchefstroom Bloemfontein George Port Elizabeth East London
Parktown Stellenbosch Richards Bay Secunda Kimberley
Randburg Middelburg Mafikeng
Sandton Vereeniging Nelspruit
Bryanston Newcastle
Pretoria Polokwane
Johannesburg
Domestic zones service area
*For further information about the areas serviced in each zone, please contact your Customer Service Advisor on 0860 345 000.
City Gauteng Western Cape Kwazulu-Natal Inland Regional 1 Inland Regional 2 George Port Elizabeth East London
Gauteng 1 2 2 1 2 2 2 2
Western Cape 2 1 2 3 3 2 2 2
Kwazulu-Natal 2 2 1 2 2 3 2 2
Inland Regional 1 1 3 2 2* 2 3 3 3
Inland Regional 2 2 3 2 2 2* 3 3 3
George 2 2 3 3 3 1 2 2
Port Elizabeth 2 2 2 3 3 2 1 2
East London 2 2 2 3 3 2 2 1
Domestic origin and destination zones
Domestic Products22
Express door-to-door domestic pre 9:00 hrs delivery of documents and non-documents on the next possible business day.• Up to 30 kg piece weight• Proactive notification of delivery• Available to major cities in South Africa• Priority handling• Money-back guarantee* in the unlikely
event of late delivery
Fast facts Example:1. To send a 2kg DOMESTIC EXPRESS 9:00
shipment to KwaZulu-Natal from Gauteng.2. Identify the zone number for Kwa-Zulu
Natal on the Domestic Zone Definitions table. It is Zone 2.
3. The intersection of zone 2 and a 2kg weight in the table below shows the rate.
4. The rate for your shipment is ZAR423.5. Add cost of optional services, fuel surchage,
over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable)
Calculating the rate1. Check on the DHL Domestic Services sheet
to which destinations this sevice is available
2. For the origin and destination you require, identify the zone number on the DHL Domestic Services sheet.
3. If available, in the table below match your required shipment weight with the zone column, and select the rate at cross over point.
* DHL Express Terms and Conditions apply.
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS 9:00 rates
Weight in kg Zone 1 Zone 2 Zone 3
1 345 390 440
2 345 423 482
3 374 456 535
4 403 489 588
5 432 549 648
6 461 609 708
7 490 669 768
8 519 729 828
9 548 789 888
10 577 849 948
11 606 909 1,017
12 635 969 1,086
13 664 1,029 1,155
14 693 1,089 1,224
15 722 1,149 1,293
16 751 1,209 1,362
17 780 1,269 1,431
18 809 1,329 1,500
19 838 1,389 1,569
20 867 1,449 1,638
+1.0 kg 29 60 69
30 1,157 2,049 2,328
+1.0 kg 29 60 69
All rates are stated in ZAR exclusive of VAT and all surcharges.For all shipments over 100kg, or any one dimension over 1 meter, a specific quote should be obtained from your Sales Executive or Customer Service Advisor on 0860 345 000.Contract discounts do not apply to shipments weighing more than 100kgs or any 1 dimension over 1 meter, specific quotes must be obtained.
23Domestic Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 12:00
Express door-to-door domestic pre 12:00 hrs delivery of documents and non-documents on the next possible business day.• Available to major cities in South Africa• Priority handling• Money-back guarantee* in the unlikely
event of late delivery• Standard domestic service
Fast facts
* DHL Express Terms and Conditions apply.
DHL DOMESTIC EXPRESS 12:00 rates
Weight in kg Zone 1 Zone 2 Zone 3
1 140 195 235
2 140 228 277
3 169 261 330
4 198 294 383
5 227 354 443
6 256 414 503
7 285 474 563
8 314 534 623
9 343 594 683
10 372 654 743
11 401 714 812
12 430 774 881
13 459 834 950
14 488 894 1,019
15 517 954 1,088
16 546 1,014 1,157
17 575 1,074 1,226
18 604 1,134 1,295
19 633 1,194 1,364
20 662 1,254 1,433
+1.0 kg 29 60 69
30 952 1,854 2,123
+1.0 kg 29 60 69
All rates are stated in ZAR exclusive of VAT and all surcharges.For all shipments over 100kg, or any one dimension over 1 meter, a specific quote should be obtained from your Sales Executive or Customer Service Advisor on 0860 345 000.Contract discounts do not apply to shipments weighing more than 100kgs or any 1 dimension over 1 meter, specific quotes must be obtained.
Example:1. To send a 2kg DOMESTIC EXPRESS 12:00
shipment to KwaZulu-Natal from Gauteng.2. Identify the zone number for Kwa-Zulu
Natal on the Domestic Zone Definitions table. It is Zone 2.
3. The intersection of zone 2 and a 2kg weight in the table below shows the rate.
4. The rate for your shipment is ZAR228.5. Add cost of optional services, fuel surchage,
over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable)
Calculating the rate1. Check on the DHL Domestic Services sheet
to which destinations this sevice is available
2. For the origin and destination you require, identify the zone number on the DHL Domestic Services sheet.
3. If available, in the table below match your required shipment weight with the zone column, and select the rate at cross over point.
YOUR GUIDE TO COMPLETING A WAYBILL
HOW TO FILL OUT A WAYBILL
1. Payer account number and insurance details. Please choose the method of payment. For transport charges to be paid by the receiver or 3rd party, specify the payer’s account number. If this is not specified, the invoice will be sent auto matically to the sender. To insure your shipment, please specify the value of your shipment.
2. Shipper’s account number. If you have an account number, please enter it here. If you do not have an account number, please leave this field blank.
3. Shipper’s name. Contact person.4. Shipper’s reference. Enter any reference
number that might help you to identify the shipment in the future. Please note that the first TWELVE characters of the sender’s reference will appear on your invoice.
5. Shipper’s company name.
6. Shipper’s address. 7. Shipper’s postal code. 8. Shipper’s telephone, fax number or
email address. 9. Receiver’s company name. 10. full delivery address. 11. Receiver’s postal code. 12. Receiver’s name. Contact person. 13. Receiver’s telephone, fax number or
e-mail address. 14. Shipper’s authorization and signature.
The sender must sign and date the waybill, thereby confirming that the stated details correspond to the contents of the shipment, and accepting DHL’s terms and conditions as shown.
15. Shipment details. Enter the total number of pieces, the total weight rounded up to the nearest half kilo and the dimensions of your shipment in cm (length, width & height).
16. full description of the contents. Give a full description of the items being shipped. The information provided must be accurate. If there is insufficient space, the Proforma or Commercial Invoice must give full details. The description of the contents on the waybill should then state “Refer to Invoice”.
17. for non-document shipments only. Enter the declared value of the shipment’s contents.
18. Services. Indicate the required service by marking the appropriate boxes.
19. Waybill number. 20. DHL Express will not deliver to post
boxes.
3 8
13 20 15 16 1714
1
5
6
7
9
10
11
12
2
4
19 18
Rate and Transit Guide 201124
CUSTOMS SERVICES
Our customs specialists are ready to provide advice based on decades of experience in customs clearance procedures• Standard clearance services are included within the quoted rates• Supplementary clearance services are available on request• All necessary documents can be found at www.dhl.co.za
HOW TO WEIGH AND PAY
Volumetric weightYou may be sending a large, lightweight shipment where its volumetric weight exceeds its actual weight. If so, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method.
To calculate the volumetric weight of your shipment simply multiply the length (cm) x height (cm) x width (cm) of the shipment package and divide the result by 5000.
The volumetric divisor for the DHL Economy Select product is 4000.
Payment for DHL Express servicesYou can pay for DHL Express services either in cash, credit card or via bank transfer. You can open an account with DHL Express to pay via bank transfer. All account customers receive invoices on a pre-determined basis. For more details please get in touch with a Customer Service Advisor at your local DHL Express office or go to www.dhl.co.za
height
length
width
DHL Express reserves the right to apply additional charges and surcharges for services not specified in this guide.
YOUR GUIDE TO COMPLETING A WAYBILL
PROHIBITED AND RESTRICTED COMMODITIES
Whenever possible DHL Express will provide service to you by transporting your shipments. However, a
variety of laws and regulations, as well as common-sense safety and security measures, prevents DHL
Express from accepting certain commodities for transport.
Prohibited – not acceptable• Animals, fish, birds (live)• Banderols / tax stickers• Bullion (of any precious metal)• “Cash-like” negotiable instruments in
bearer form• Complete firearms, ammunition,
explosives and weapons• Human remains or ashes• Illegal goods• Imitation (replica) firearms, weapons,
explosive devices or ammunition
Restricted – may be acceptable • Firearms parts• Items that could be used as weapons • Furs and ivory• Insects, larvae, pupae etc.• Jewelry and objects constructed of
precious metals and /or stones• Loose precious stones• Medical samples• Negotiable instruments in bearer form• Tobacco• Toy guns• Watches and costume jewelry
Conditional – possible for carriage• Antiques, works of art, fine art• Dangerous goods• Designer clothing, apparel, accessories• Drugs (legal) and pharmaceutical products• Mobile telephones, accessories, micro-
processors and electronic components• Medical samples• Perishable items