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Priorities affect us all…differently! Andy Domeier
29

DevOps Days Chicago 2014

Apr 12, 2017

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Andy Domeier
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Page 1: DevOps Days Chicago 2014

Priorities affect us all…differently!

Andy Domeier

Page 2: DevOps Days Chicago 2014

Hi!• Andy Domeier– Director, Tech Ops @SPSCommerce– @ajdomie– Optimistic by Nature• The disk is half empty!

• Likes: – Slides with pictures and lack of formatting– DevOps Days Organizers!

• Dislikes: – Having to follow Bridget

Page 3: DevOps Days Chicago 2014

Let’s level set…..

Page 4: DevOps Days Chicago 2014
Page 5: DevOps Days Chicago 2014

Who sets your priorities?

Page 6: DevOps Days Chicago 2014

or……..

Page 7: DevOps Days Chicago 2014
Page 8: DevOps Days Chicago 2014

Wait…Who Owns Service Delivery?

Page 9: DevOps Days Chicago 2014

What are we doing to solve manage this problem?

Page 10: DevOps Days Chicago 2014

Priority Transparency

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Priorities conflict everyday• Product Features – – Ops: Deploy feature build v. Heartbleed– Product/Dev: Build feature v. Fix bug

• Shared IT– SAN firmware patching v. Add disk for busy season

• Provisioning– Hack together a node v. Automate provisioning

Page 12: DevOps Days Chicago 2014

Any “agile-ers” here?

Page 13: DevOps Days Chicago 2014

Shouldn’t we clean all the roads before painting them?

Page 14: DevOps Days Chicago 2014

Are your priorities transparent?

Are other’s priorities transparent?

Page 15: DevOps Days Chicago 2014

Enter Empathy… Stage Right

Jeff’s blog post on devops and empathy… read it:http://blog.ingineering.it/post/72964480807/empathy-the-essence-of-devops

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Stop the truck!

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Empathy is a competitive advantage

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Human Nature

– What incentive is stronger to an NFL Football player?• Win a Super Bowl• Land a big Contract

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http://blog.linkedin.com/2013/09/10/your-job-is-not-your-job-linkedin-speaker-series-with-fred-kofman/

Delivering on your objectives:

Defense• Prevent Goals

• Win– 5 – 4

• Lose– 0 - 1

Offense• Score Goals

• Win– 1 – 0

• Lose– 4 - 5

Page 20: DevOps Days Chicago 2014

Incentive

• Noun– Something that incites or tends to incite to action

or greater effort, as a reward offered for increased productivity

• Adjective– Inciting, as to action; stimulating; provocative

Page 21: DevOps Days Chicago 2014

Be mindful of human nature

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Organizational alignment…it matters

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Start ups & small business

Team focus

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Large and mid-sized business

Specified Roles (silos?)

Page 25: DevOps Days Chicago 2014

My team owns that

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Keep ownership clearregardless of team

size

Page 27: DevOps Days Chicago 2014

Summary of the ideas• Priority Transparency

– Be aware of the priority of others– Let other see your priorities

• Empathy– Do you understand what your coworkers and customer want and

need?• Human Nature

– Just be aware of it!• Org Awareness

– Are you aware of how your structure needs to function in order to win?

– Do you understand your role in winning?

Page 28: DevOps Days Chicago 2014

Take into consideration

• Aligning and incentivizing an organization is not a perfect science, it’s constantly changing.– This is not a problem you solve for, it’s a problem

you manage.