Developing Your Leaders' Emotional Intelligence to Improve Organizational Performance | Webinar 05.12.15

What you should take-away:

EQ serves as the building block for professional success.

Four key competencies to focus on to develop EQ with your leaders.

Developing EQ will improve the performance of your organization.

Smart people (high IQ) will generally be

more successful than their peers,

because IQ is the best predictor of

success.

True or False.

Average IQ people outperform high IQ people

70% of them time…

90% of top performers

are also high in emotional

intelligence

People with high EQ

make more money.

$29,000 more per year

than people with a low

degree of EQ.

EQ is an important workplace skill and predictor of success in all types of jobs.

SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.

Emotional intelligence is the “something” in

each of us that is a bit intangible. It affects

how we manage behavior, navigate social

complexities, and make personal decisions

that achieve positive results.

Source: Travis Bradberry, Emotional Intelligence 2.0

Emotional intelligence is the foundation for critical skills

Trust

Anger Management

Stress Tolerance

Time Management Empathy

Decision Making

Change Tolerance

Communication

Customer Service

Flexibility

AssertivenessTeamwork

Accountability

Social Skills

Presentation Skills

EQ

The most effective leaders are all alike in one crucial way: they all have a high

degree of what has come to be known as emotional intelligence. It’s not that

IQ and technical skills are irrelevant. They do matter, but…they are the entry-

level requirements for executive positions…

…emotional intelligence is the sine qua non of leadership. Without it, a

person can have the best training in the world, an incisive, analytical mind,

and an endless supply of smart ideas, but he still won’t make a great leader

Source: Daniel Goleman, What Makes a Leader, Harvard Business Review

Emotional Intelligence EQCan be learned and unlearned.

Attitudes, choices and

behaviors

Strategies to adopt and

improve

The connection and

interaction of the

emotional and rational

parts of our brain

Emotional Intelligence Appraisal

13.7%14.7% 14.8% 15.1%

18.3%16.7%

31.0%

19.0% 18.5%17.1%

14.0% 13.8%

2003 2004 2005 2006 2007 2008

High EQ Skills Low EQ Skills

Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)

WHAT I SEE WHAT I DO

PERSONAL COMPETENCE

SOCIAL COMPETENCE

Self-Awareness

Social Awareness

Self - Management

Relationship

Management

Source: Emotional Intelligence 2.0, Travis Bradberry & Jean

Self-Awareness

People high in self-awareness understand what they do well, why

they perform well in a variety of situations, and they understand

their emotional responses to various stimulations and people.

PERSONAL COMPETENCE | WHAT I SEE

Assessments Strategies Feedback

Building Self-Awareness

• Strengths and

motivators

• Values

• Keep a journal

• Debrief stressful

situations

• 360 reviews

• Ask for

observations

Some ideas on assessments…

MEIS

Multifactor Emotional

Intelligence Scale

ECI

Emotional Competence

Inventory

SASQ

Seligman Attributional Style

Questionnaire

EQ-i

Reuven Bar-On’s EQ-i

D

EQ and DISC

C

I

S

Task Oriented People Oriented

Tell

fast paced

Tell

slow paced

Recommended Resource

Emotional

Intelligence Video

Series

• What is Emotional Intelligence?

• Developing Self-Awareness

• Developing Self-Regulation

• Developing Self-Motivation

• Developing Empathy

• Developing Effective

Relationships

• Emotional IQ and DISC

Self-Management

People with high degrees of self-management are able to use their

awareness of their emotions to guide and direct their actions and

behaviors towards positive outcomes.

PERSONAL COMPETENCE | WHAT I DO

Self-Management Improves with Maturity

65

68

7172

Gen Y Gen X Boomer Traditionals

80-89 = a strength to build on

70-79 = With a little improvement, this could be a strength

60-69 = something you should work on

Conflict

Resolution

Decision

MakingGoal Setting Optimism

Building Self-Management

• Listening skills

• Problem solving

• Negotiation

• Analytical skills

• Impulse control

• Time and

patience

• Know where you

are to know

where you’re

going

• Humor

• Future and vision

Social Awareness

People that are socially aware are able to accurately comprehend the

actual emotions of those around them, even if they are experiencing

different emotions in the same situation.

SOCIAL COMPETENCE | WHAT I SEE

ObservationSocial

Gatherings

Active

Conversation

Building Social Awareness

• Body language

• Verbal tone

• Word choice

• Find

commonalities

• Ask questions

• Connect in the

moment

• Learn more than

tell

The Importance of Networking

Relationship Management

Relationship management is the ability to use our self-awareness of

our emotions, awareness of the emotions of others to build and

maintain effective and rewarding personal and professional

relationships.

SOCIAL COMPETENCE | WHAT I DO

Feedback Verbal Communication

WrittenCommunication

Presentation

Skills

Building Relationship Management

• Giving and

receiving

• Inform, persuade

and teach

• Channels and

impact

• Visual

information

• Ideas and

persuasion

Relationship

Management

Social Awareness

Self-Awareness

Self - Management

Trust

Anger Management

Stress Tolerance

Time Management

Empathy

Decision Making

Change Tolerance

Communication

Customer Service

Flexibility

Assertiveness

Teamwork

Accountability

Social SkillsPresentation Skills

Recommended Resource

Emotional

Intelligence Video

Series

• What is Emotional Intelligence?

• Developing Self-Awareness

• Developing Self-Regulation

• Developing Self-Motivation

• Developing Empathy

• Developing Effective

Relationships

• Emotional IQ and DISC

Recommended Resource

Cutting Edge

Communication: Building

Relationships

• Fast-paced and short

• Character-driven TV style

comedies

• New approach to reaching

today’s learners

• Laughing, discussing and

reacting to behaviors

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