DEVELOPING WINNING TEAMS. Strategic issues Data quality Dealing with the demand for innovation and telling the difference between cutting-edge and bleeding-edge,

DEVELOPING WINNING

TEAMS

IT

Strategic issues

Data quality• Dealing with the demand for

innovation and telling the difference between cutting-edge and bleeding-edge, and dealing with the risk involved

Strategic issues cont….

• How to stop IT being viewed as a commodity.• Reducing complexity.

Strategic Issues cont….

• Managing expectations.

• Presenting IT as an enabler.

Strategic Issues … cont

• Engaging with the business.

• Talent management.

So what does this list tell us about the trials and tribulations of the modern CIO?

Firstly it's worth noting there really isn't much technology on this list —

I don't see any mentions of specific vendors or point releases or hardware (nobody complaining about Windows 8 or iPads, for example).

DOES

MATTER

IT

……….OF COURSE IT DOES…. BUT THE ROLE OF CIO IS CHANGING SO STRATEGIC LEADERSHIP AND PERSONAL COMMUNICATION SKILLS ARE BECOMING SERIOUSLY VITAL …………

……so

WHAT IS INVOLVED?

RELATIONSHIPS,BEING IN CONTROL OF

PERSONAL INTERACTION!

ALL

TRUST

THE PROCESS

• DISCOVERING

•ASK QUESTIONS AND LISTEN.

• ADVOCATING

•RELATIONSHIP

• SUPPORTING

HURRY

TRUST

NEED

HELP

CONTROLLED AND

EMOTIONAL

CONTROLLED

CONTROLLEDSecretive, cautious communicator.More controlled in expression of feelings.Measured opinions and actions.Strict, disciplined attitudes.Focus more on facts.Fact orientated decision-making.Seems difficult to get to know.Self –disciplined ,guarded.

CONTROLLED cont.

Requiring of self and others. Impersonal and businesslike.Limited use of gestures.Less facial expressiveness.Dresses more formally.Appears more task-orientated than people

orientated.Time conscious.

EMOTIONAL

EMOTIONALOpen, impulsive communicatorLess guarded in expression of feelings

Dramatic opinions and actionsPermissive, fluid attitudesFocuses more on feelingsEmotional decision-makingSeems easy to get to know

EMOTIONAL cont.Emotionally expressive, openEasy-going with self and othersPersonal and friendlyGestures more frequentlyMore facial expressivenessDresses less formallyAppears more people orientated than task orientated

Less time conscious

PERCEPTION OF

ASSERTIVENESS

PERCEPTION OF ASSERTIVENESS ASKS

Less Assertive

TELLS

More Assertive

PERCEPTION OF ASSERTIVENESS ASKS Less AssertiveQuiet (slow,

deliberate, softer)Moderate OpinionsThoughtful

DecisionsGo-along AttitudeSupportive

PERCEPTION OF ASSERTIVENSS cont.

Tends to avoid use of power

Lets others take social initiative

Asks QuestionsActs SlowlyTentative body

languageLess direct eye contactLess Confrontive

PERCEPTION OF ASSERTIVENESS

TELLS More Assertive

Talkative (quick, intense, louder)

Strong OpinionsQuick DecisionsTake-charge

AttitudeDirective

PERCEPTION OF ASSERTIVENESS cont.

Tends to use powerTakes social initiativeMakes StatementsActs QuicklyEmphatic body

languageDirect eye contactMore Confrontive

THE GRID

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

Controlled

EMOTIONAL

ASK

TELL

VERBAL BEHAVIOURS

VERBAL BEHAVIOURSSlower

Pace Of Speech

faster

Fewer StatementsQuantity of speech

More statements

QuieterVOLUME

OF SPEECHLouder

VERBAL BEHAVIOURSCONTROLLED

monotone Task subjects Facts/data

EMOTION IN

VOICE

SUBJECTS OF

SPEECH

FORM OF

DESCRIPTION

INFLECTIONS PEOPLE SUBJECTS PEOPLE OPINIONS

EMOTIONAL

NON-VERBALBEHAVIOURS

NON VERBAL BEHAVIOURSCONTROLLED

Relaxed UseUSE OF

HANDS

Points for

Emphasis

BODY POSTURE

Leans Back Leans Forward

EYE CONTACT

Indirect Eye

Contact

Direct EyeContact

EMOTIONAL

TELL

ASK

NON -VERBAL BEHAVIOURSCONTROLLED

RIGID POSTURELess Use Controlled

BODY POSTUREUSE OF HANDS FACIALDESCRIPTIVES

CASUAL POSTUREMore Use Animated

EMOTIONAL

RE-CAP

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

Controlled

EMOTIONAL

ASK

TELL

ANALYTICAL

DRIVER

AMIABLE

EXPRESSIVE

CARS AND PEOPLE

ANALYTICAL

DRIVER

AMIABLE

EXPRESSIVE

Anger Patterns

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

Controlled

EMOTIONAL

ASK

TELL

AVOID AUTOCRATIC

ACQUIESCE ATTACK

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

AVOID AUTOCRATIC

ACQUIESCE ATTACK

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

AVOID AUTOCRATIC

ACQUIESCE ATTACK

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

AVOID AUTOCRATIC

ACQUIESCE ATTACK

ANALYTICAL DRIVER

EXPRESSIVEAMIABLE

AVOID AUTOCRATIC

ACQUIESCE ATTACK

PRIMARY NEEDS

ANALYTICAL DRIVER

AMIABLE EXPRESSIVE

Controlled

EMOTIONAL

ASK

TELL

RESPECT

POWER

APPROVAL RECOGNITION

QUESTIONS?????

THANK YOU

Jeff Kahn082 8666 [email protected]